Firefox does not load web pages but gives no error message
Hi guys,
I have been having this problem occasionaly for the past few weeks and can't remember making any changes to my computer or firefox that would have prompted it. Basically what happens is that when I try to load a web page, it says "loading..." at the top of the tab as if it is going to the page, but then nothing happens. It just says "loading..." and never goes to an error message or anything. It will stay like this for hours. I tried clearing the cache and history and it doesn't do anything. Internet explorer works perfectly so I know it's not a network connection problem. When I quit and restart firefox everything works again. It is not specific to any one site, it happens for all sites. I didn't find anything matching my problem on the help pages. Does anyone have any ideas?
Thanks very much,
Ben
Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.
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