Firefox Doesn't Load Any Website and Scroll Bar Switches to the Left Side of the Screen??
First let me say this is a work computer that I am using, so there is plenty of virus protection and firewall. I have always used firefox for all my casual internet browsing and work network needs. I recently updated to the latest version of firefox and that is when I started having problems. Almost any web page I go to wether it is my work intranet home page or a common site such as google mozilla will not finish loading the page. If I hit refresh or try to go to another site it gets wierd and the scroll bar switches to the left side of the screen and the page seems to be stuck loading. At this point almost nothing responds to any mouse clicks except for closing the firefox window. If I go to tools --> options it brings up a blank options window with only the "ok" and "cancel" buttons displayed. Help please, I don't like using IE, but right now that is my only option.
== User Agent ==
Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 2.0.50727; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022; InfoPath.1; Tablet PC 1.7; .NET CLR 1.0.3705; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
There are several reasons why the site may look wrong:
* ''Bad item stored in the Browser Cache'': Follow the steps at [[How to clear the cache]].
* ''Bad cookie from the broken site'': Clear cookies from the broken site by following the steps at [[Deleting cookies]].
* Images are blocked/disabled: see [[Images or animations do not show]]
* Plug-ins are outdated: check for outdated plugins on the [http://www.mozilla.com/en-US/plugincheck/ plugin check page].
* Firewall software is blocking some resources on the page: see [[Firewalls]]
* An extension may be causing the problem: see [[Troubleshooting extensions and themes]]
For other steps to try, see [[Web sites look wrong]]
Similar Messages
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Firefox doesn't load any website
Hello,
I installed Firefox on a Windows 8 laptop recently but I cannot access any website with it, it either gives me the error message "server not found" or simply doesn't do anything.
I tried to uninstall and reinstall it first, then to follow the various troubleshooting suggestions from the support but nothing worked. I am not using a proxy so I set Firefox's connection settings accordingly. I deactivated both antivirus and firewall, I also added Firefox to the list of safe applications in my firewall. I changed the config for IPv6 and DNS Prefetching as instructed. I have not been able to load any page at all since I installed Firefox so I assume that my history, cookies, etc are clean but I did reset Firefox to factory settings anyway.
The version I am using is 33.1 with no extensions or anything else installed.
I have never encountered this problem before so I am completely clueless. I can load any website on the other two browsers that are installed (IE and Chrome) so I guess there is some sort of incompatibility somewhere.
Any help would be very welcome.
Thank you.
The information below comes from the troubleshooting information menu of my Firefox:
Application Basics
Name: Firefox
Version: 33.1
User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
Multiprocess Windows: 0/1
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Graphics
Adapter Description: Intel(R) HD Graphics
Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Adapter RAM: Unknown
Device ID: 0x0106
Direct2D Enabled: true
DirectWrite Enabled: true (6.3.9600.17111)
Driver Date: 1-29-2014
Driver Version: 9.17.10.3347
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC)
Vendor ID: 0x8086
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: true
AzureCanvasBackend: direct2d
AzureContentBackend: direct2d
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
Important Modified Preferences
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.frecency_experiment: 4
browser.places.smartBookmarksVersion: 7
browser.sessionstore.upgradeBackup.latestBuildID: 20141106120505
browser.startup.homepage_override.buildID: 20141106120505
browser.startup.homepage_override.mstone: 33.1
dom.mozApps.used: true
extensions.lastAppVersion: 33.1
gfx.direct3d.last_used_feature_level_idx: 0
network.cookie.prefsMigrated: true
network.dns.disableIPv6: true
network.dns.disablePrefetch: true
places.history.expiration.transient_current_max_pages: 104324
plugin.disable_full_page_plugin_for_types: application/pdf
privacy.sanitize.migrateFx3Prefs: true
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: true
Prevent Accessibility: 0
Library Versions
NSPR
Expected minimum version: 4.10.7
Version in use: 4.10.7
NSS
Expected minimum version: 3.17.2 Basic ECC
Version in use: 3.17.2 Basic ECC
NSSSMIME
Expected minimum version: 3.17.2 Basic ECC
Version in use: 3.17.2 Basic ECC
NSSSSL
Expected minimum version: 3.17.2 Basic ECC
Version in use: 3.17.2 Basic ECC
NSSUTIL
Expected minimum version: 3.17.2
Version in use: 3.17.2
Experimental Features
---------------------It sounds as though you have worked through this article: [[Firefox can't load websites but other browsers can]].
Do you notice any difference between secure sites and non-secure sites in what error message you get?
Do you use any kind of content filtering or parental control software? -
Google Docs page freezes and it shows the files in the main page. However, it doesn't show the collection or folder on the left side of the page. It shows "Loading" on top of the page and it stays with "Loading" display forever. Chrome doesn;t have any such problem. I would like to use FF for google docs if it works. This happened only after I changed to FF 4.0. Now, I went back to 3.16 and it shows the same behavior as 4.0 version. Any help will be appreciated.
I'm replying to my own question in hopes that it'll push my post to the top of any lists to garner some sort of response.
Any help is most appreciated. Thank you. -
my scrollbar has unexpected moved to the left side of the screen in stead of the right side, and I don't know how to move it back. This only occurs in Firefox.
Set the pref layout.scrollbar.side to ''2'' to place the scroll bar at the right side.
See:
* http://kb.mozillazine.org/layout.scrollbar.side (default is 0: user interface) -
I have an iPhone 4 and my lock button is jammed and I also can not touch anything on the left side of my screen well as any pop ups from the phone itself, so i can not get past the set up stage in reset process...how can i fix it/can it be fixed?
Make an appointment at the genius bar and get the phone replaced.
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I don't know what I can add. The bookmarks list is on the left side of the screen and crowds everything else to the right so that I can't read it. I've tried everything I can think of to move it or get rid of it.
Please click the '''Solved It''' button next to the answer that solved your Firefox support issue, '''''it appears when you are logged in''''', so this thread gets marked as '''Solved''' to help other users who may have this same problem.
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On the left side of the mail page there is an "On My Mac" header with several folders included. One of the folders, in white, is one called "recovered mail" with 843 messages in it. I don't know how this got there and am not able to delete it. I am also no longer receiving any email now. Help!
set the wake-on lan on the main computer
The laptop's too far away from the router to be connected by ethernet. It's all wifi.
No separate server app on the laptop, it's all samba
The files are on a windows laptop and a hard drive hooked up to the windows laptop. The windows share server is pants, so I'd need some sort of third party server running. Maybe you weren't suggesting to use Samba to connect to the windows share though?
I'm glad that you've all understood my ramblings and taken and interest, thanks The way I see it, I can't be the only netbook user these days looking for this kind of convenience, and I certainly won't be once chrome and moblin hit the market.
Last edited by saft (2010-03-18 20:38:08) -
This spring we changed from IE to Mozilla after upgrading to Win 7. Everything has been fine with Firefox until yesterday when it crashed when I attempted to open an email. Since then the bookmarks (or favorites as my husband calls them) have not been in their usual place which was along the left side of the page. They are located in the Bookmarks bar at the top of the page but husband prefers the old IE way which we had until yesterday PM. Is there any way that we can get them back to the left side of the page other than going back to IE? Now that I have gotten used to Firefox I like it just fine.
*You can open the Bookmarks in the sidebar via View > Sidebar > Bookmarks (Ctrl+B)
*You can open the History in the sidebar via View > Sidebar > History (Ctrl+H)
Press F10 or tap the Alt key to bring up the "Menu Bar" temporarily.
You can find toolbar buttons to open the bookmarks (star) and the history (clock) in the sidebar in the toolbar palette and drag them on a toolbar.<br />
Firefox 4 versions and later have two bookmark buttons with a star in the Customize window.<br />
One star button has a drop marker that open a Bookmark menu.<br />
The other star button without the drop marker opens the bookmarks in the sidebar.<br />
*http://kb.mozillazine.org/Toolbar_customization
*https://support.mozilla.com/kb/Back+and+forward+or+other+toolbar+items+are+missing -
when i customize the toolbar i moved the refresh button to the left side of the address bar, i also put the stop button and home button there as well. but after i click done when i have finished only the refresh bar disappears, but i can click customize and it reshows up in the same spot only to disappear again after i click done. it used to work just fine in firefox 3.
I've attached a screenshot. You may have to move one of the buttons around a bit until it settles down. Alternatively you can also add a '''Separator''' ('''View''' (or '''Alt''' + '''V''') > '''Toolbars''' > '''Customize''') between the two.
Useful links:
[https://support.mozilla.com/en-US/kb/Options%20window All about Tools > Options]
[http://kb.mozillazine.org/About:config Going beyond Tools > Options - about:config]
[http://kb.mozillazine.org/About:config_entries about:config Entries]
[https://addons.mozilla.org/en-US/firefox/addon/whats-that-preference/ What's That Preference? add-on] - Quickly decode about:config entries - After installation, go inside about:config, right-click any preference, enable (tick) MozillaZine Results to Panel and again right-click a pref and choose MozillaZine Reference to begin with.
[https://support.mozilla.com/en-US/kb/Keyboard%20shortcuts Keyboard Shortcuts]
[http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder & Files]
[https://support.mozilla.com/en-US/kb/Safe%20Mode Safe Mode]
[http://kb.mozillazine.org/Problematic_extensions Problematic Extensions/Add-ons]
[https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes Troubleshooting Extensions and Themes] -
This is purely a lay-out issue. We used to be able to choose to permanently display our bookmarks vertically down the left side of the screen, and I want to continue to be able to do so. My bookmarks are not lost; I know they are in my library. But the system doesn't seems to allow me to leave them on permanently down the left side. Please help. I have Windows 7 64-bit and the latest version ofFirefox.
Do you mean that the bookmarks sidebar (View > Sidebar > Bookmarks) gets disabled?
Try:
* http://kb.mozillazine.org/Corrupt_localstore.rdf
* Press F10 or press and hold the Alt key down to bring up the "Menu Bar" temporarily. -
The "+" appears on the left side of the open tabs, when I re-open a closed window. The tab that should be first on the left when the window is re-opened doesn't have a tab! If all the other tabs are closed, the webpage appears, but still has no tab! If more tabs are then opened, it is again inaccessible without closing all tabs!
In Finder, go command - F. On the top left set "Kind" to Date Created, finish selecting the criteria and hot "Save" on the top right. You'll get a new smart folder with an option to add it to the sidebar.
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My 17-inch early 2011 macbook pro keeps freezing on me. The freeze usually occurs when I'm importing or exporting pictures, when I stream anything, or If I am watching a dvd. The left side of the screen shifts to the right and the right side of the screen shifts to the left. lines also appear on my screen and I can not force quit any open application. I have not dropped my laptop at all.
Mac OSX Lion version 10.7.5
2.2 Ghz Intel Core i7
I would like to avoid going to the an apple store to fix this problem if possible. The closest one to me is 40 miles away.
Help : )If you don't have the Applecare extended warranty then you will need to pay for the fix. The fix is a New Logic Board. It seems as your Graphics card is failing in some way. No there is no software fix for this.
The Graphic chip is soldered to the logic board and the only way to change/fix it is to replace the complete logic board.
Good Luck and Best Wishes -
I have an iphone 4S and it has been doing crazy things like typing on its own. IT's like someone is shadowing my phone. Also, the left side of the phone keys get frozen, any suggestions or help would be greatly appreciated. Nothng worst when you need to call or text someone urgently and i can not do it as computer takes over... thank and have a wonderful day!!
More than likely a failing display. You can try restoring it to see if that helps, but you'll probably have to have the phone replaced. make an appointment at the genius bar.
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This is actually less of a question and more of a bug report. When I searched for "report bug" this was the best and most likely place I could find that would actually accept input and not direct me to static links. This issue is repeatable.
Firefox 4.0 has a combined Reload and Stop and Go button that appears at the right end of the location bar.
To restore the Firefox 3 appearance you can use these steps:
* Open the "View > Toolbars > Customize" window to move the Stop and Reload button out of the location bar.
* Move the Reload and Stop buttons to their previous position at the left side of the location bar.
* Set the order to "Reload - Stop" to get a combined "Reload/Stop" button.
* Set the order to "Stop - Reload" or separate them otherwise to get two distinct buttons. -
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