Firefox exe continues to run after closing all windows, and consumes massive amounts of cpu

after closing all firefox windows and trying to reopen i get the "firefox is still running but unresponsive" message, and have to go into task manager, processes and end the firefox exe, which is consuming between 96 and 100 cpu.

Norton IPS is apparently a known issue being mentioned in the KB articles:
*[[firefox will not start]]
* [[firefox crashes when you open it]]
* I also found an earlier post on the Norton site http://community.norton.com/t5/Norton-Internet-Security-Norton/Norton-IPS-1-0-Addon-for-FireFox/m-p/25425#M8494 but I am not sure this is still considered a problem.
What exactly is this IPS extension. I am currently using XPs with Norton's NIS (version 18.6 - it is a paid for subscription). I do have Intrusion Prevention active in NIS but I see no specific extension or program IPS. Is this some optional additional software?
I did find an explanation but from 2009
* http://community.norton.com/t5/Norton-Protection-Blog/Intrusion-Prevention-System-IPS-Your-first-line-of-defense/ba-p/124400
I am NOT using the Norton Toolbar etc. is it these components that are causing the problem i.e safe search etc.
I am not having problems with firefox hanging or continuing, despite using NIS.
There is a bug on this https://bugzilla.mozilla.org/show_bug.cgi?id=548945 but that does not seem to have got very far in confirming or resolving the issue. I imagine Norton have a very large userbase and it seems unlikely that the basic NIS is itself incompatible with Firefox.

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