Firefox keeps crashing and I have followed all the steps recommended to fix problem to no avail

Question

Every few minutes my firefox crashes and I have to start it up again. I have tried all the steps recommended to correct the problem and it still crashes. Any thoughts?

Answer 1

{
"application": {
"name": "Firefox",
"version": "37.0.1",
"buildID": "20150402191859",
"userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0",
"updateChannel": "release",
"supportURL": "https://support.mozilla.org/1/firefox/37.0.1/WINNT/en-US/",
"numTotalWindows": 2,
"numRemoteWindows": 0
"crashes": {
"submitted": [
"id": "bp-0cb9e6bc-31b9-43ef-9d0c-561da2150407",
"date": 1428414560113,
"pending": false
"id": "bp-eb56baa3-c53d-480c-9e6e-2c3ae2150407",
"date": 1428412627525,
"pending": false
"id": "bp-74af4c95-fc82-429d-b4a1-929f62150407",
"date": 1428412351551,
"pending": false
"id": "bp-15d0482c-a0c9-4760-a3f5-cf1b62150406",
"date": 1428355864267,
"pending": false
"id": "bp-f18d5fb3-23d0-4285-b1f9-0e1fc2150406",
"date": 1428350493753,
"pending": false
"id": "bp-d975896d-db32-46c5-9242-c6ad12150406",
"date": 1428349316313,
"pending": false
"id": "bp-f91a0c03-12bc-495a-b7f5-ee0bd2150406",
"date": 1428348315811,
"pending": false
"id": "bp-c49b0eec-902a-4b62-9f44-44a382150406",
"date": 1428347181410,
"pending": false
"pending": 0
"modifiedPreferences": {
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.disk.capacity": 358400,
"browser.cache.frecency_experiment": 1,
"browser.places.smartBookmarksVersion": 7,
"browser.sessionstore.upgradeBackup.latestBuildID": "20150402191859",
"browser.startup.homepage_override.mstone": "37.0.1",
"browser.startup.homepage_override.buildID": "20150402191859",
"extensions.lastAppVersion": "37.0.1",
"gfx.direct3d.last_used_feature_level_idx": 0,
"media.gmp-gmpopenh264.lastUpdate": 1428353251,
"media.gmp-gmpopenh264.version": "1.3",
"media.gmp-manager.lastCheck": 1428353251,
"network.cookie.prefsMigrated": true,
"places.history.expiration.transient_current_max_pages": 104858,
"plugin.importedState": true,
"plugin.disable_full_page_plugin_for_types": "application/pdf",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_paper_height": " 11.00",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_edge_top": 0,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_command": "",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_resolution_name": "",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_margin_right": "0.5",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_paper_name": "",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_paper_size_unit": 0,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_edge_left": 0,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_orientation": 0,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_paper_width": " 8.50",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_scaling": " 1.00",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_margin_bottom": "0.5",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_shrink_to_fit": true,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_unwriteable_margin_bottom": 0,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_in_color": true,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_edge_right": 0,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_to_file": false,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_colorspace": "",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_unwriteable_margin_top": 0,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_downloadfonts": false,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_page_delay": 50,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_bgcolor": false,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_oddpages": true,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_paper_size_type": 0,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_unwriteable_margin_right": 0,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_edge_bottom": 0,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_margin_left": "0.5",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_margin_top": "0.5",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_paper_data": 1,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_plex_name": "",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_resolution": 1515870810,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_reversed": false,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_evenpages": true,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_duplex": 1515870810,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_unwriteable_margin_left": 0,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_bgimages": false,
"privacy.sanitize.migrateFx3Prefs": true,
"storage.vacuum.last.index": 0
"lockedPreferences": {},
"graphics": {
"numTotalWindows": 2,
"numAcceleratedWindows": 0,
"windowLayerManagerType": "Basic",
"windowLayerManagerRemote": true,
"numAcceleratedWindowsMessage": [
"adapterDescription": "AMD FirePro M4000",
"adapterVendorID": "0x1002",
"adapterDeviceID": "0x682d",
"adapterSubsysID": "176c103c",
"adapterRAM": "1024",
"adapterDrivers": "aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64",
"driverVersion": "8.951.6.7000",
"driverDate": "6-2-2012",
"adapterDescription2": "",
"adapterVendorID2": "",
"adapterDeviceID2": "",
"adapterSubsysID2": "",
"adapterRAM2": "",
"adapterDrivers2": "",
"driverVersion2": "",
"driverDate2": "",
"isGPU2Active": false,
"direct2DEnabled": false,
"directWriteEnabled": false,
"directWriteVersion": "6.2.9200.16571",
"direct2DEnabledMessage": [
"webglRenderer": "Google Inc. -- ANGLE (AMD FirePro M4000 Direct3D11 vs_5_0 ps_5_0)",
"info": {
"AzureCanvasBackend": "skia",
"AzureSkiaAccelerated": 0,
"AzureFallbackCanvasBackend": "cairo",
"AzureContentBackend": "cairo"
"javaScript": {
"incrementalGCEnabled": true
"accessibility": {
"isActive": false,
"forceDisabled": 0
"libraryVersions": {
"NSPR": {
"minVersion": "4.10.8",
"version": "4.10.8"
"NSS": {
"minVersion": "3.17.4 Basic ECC",
"version": "3.17.4 Basic ECC"
"NSSUTIL": {
"minVersion": "3.17.4",
"version": "3.17.4"
"NSSSSL": {
"minVersion": "3.17.4 Basic ECC",
"version": "3.17.4 Basic ECC"
"NSSSMIME": {
"minVersion": "3.17.4 Basic ECC",
"version": "3.17.4 Basic ECC"
"userJS": {
"exists": false
"extensions": [
"name": "DigitalPersona Extension",
"version": "5.0.0.5082",
"isActive": false,
"id": "[email protected]"
"name": "McAfee Security Scan Plus",
"version": "1.0",
"isActive": false,
"id": "{e4f94d1e-2f53-401e-8885-681602c0ddd8}"
"name": "Skype Click to Call",
"version": "7.3.16540.9015",
"isActive": false,
"id": "{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}"
"experiments": []
}