Firefox not responding. Have done all troubleshooting but still not working. It won't even open now. Help please.
After going through all the troubleshooting suggestions and also uninstalling and re-installing Firefox, it still won't work. To begin with it was fading out and a 'not responding' notice appeared on the header, with the pointer turning to the timer but nothing was happening. It's been working well for ages and I haven't added anything or deleted anything recently, so can't understand why it should suddenly stop working.
I've followed all the troubleshooting advice and disabled the plug ins, also removed a lot of the add ons, still didn't work. Then I uninstalled it and re-installed it.
Now it won't even open. A window comes up saying it has crashed and giving me the option to re-start it or quit it. If I click re-start, it won't re-start.
I've even started it in safe mode but that won't stay open either, it opens for about a minute then just closes.
Please help, I really don't want to use any other search engine.
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
*bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
*Click the "All Crash Reports" button on this page to open the <b>about:crashes</b> page and see all crash reports.
If necessary then you can open <b>about:</b> pages via the location/address bar.
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter
If you can't open Firefox, see:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
*http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports
*https://developer.mozilla.org/How_to_get_a_stacktrace_for_a_bug_report
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