FIrefox repeatedly crashes at startup or just after opening a webpage

Firefox repeatedly crashes on startup or just after opening a new page, I've tried downgrading my browser to FF 18 & the problem still occurs. Firefox won't even run properly in safe mode. I have included the latest crash report: bp-d8715a6c-6208-4420-8df4-cae752130307

Hi Spirax, if your new profile works after a restart or two, you may want to start back up in your old profile and use the Reset feature. This is a lot easier than manually copying data to your new profile, although that is another option.
Some reading for you:
* [[Reset Firefox – easily fix most problems]]
* [[Recovering important data from an old profile]]

Similar Messages

  • My Hard drive crashed on my PC just after I bought my new iphone 4s, which I hadnt sinked yet with my itunes account!!

    My Hard drive crashed on my PC just after I bought my new iphone 4s, which I hadnt sinked yet with my itunes account. I had many photos of my kids backed up on icloud which is all I care about retrieving! Is there ANY way to retrieve those pictures? I have read through countless blogs and forums relating to my problem and it doesnt seem as though anybody has had the same problem. I performed a back up of my icloud just before selling my last Iphone. I bought a new Iphone, and before I got the chance to sinc it to my itunes/icloud account, my hard drive crashed (yes I am sure it was my hard drive). So now I have a new computer and have absolutely no idea how to retrieve any of it or if retrieval is even possible. Any help you can provide to me would be greatly appreciated. Thanks in advance for any help you can provide.

    rodolfovaldez17 wrote:
    My hard drive recently crashed and I cannot recover it. I
    See these 2 Links...
    Recovering your iTunes library from your iPod or iOS device
    https://discussions.apple.com/docs/DOC-3991
    Syncing to a New Computer...
    https://discussions.apple.com/docs/DOC-3141

  • Firefox crashes at startup or shortly after

    Hi
    Whenever I open Firefox 31 (on mavericks) it crashes at startup or after browsing a minute or two. Already tried:
    - disabled HW acceleration
    - disabled add-ons
    - re-installed ff
    - deleted profile
    problem still exists. I get the following error message:
    AdapterDeviceID: 0x6741
    AdapterVendorID: 0x1002
    Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:31.0
    BuildID: 20140716183446
    CrashTime: 1408087029
    EMCheckCompatibility: true
    EventLoopNestingLevel: 1
    FramePoisonBase: 7ffffffff0dea000
    FramePoisonSize: 4096
    InstallTime: 1408083991
    Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x6741
    ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
    ProductName: Firefox
    ReleaseChannel: release
    SecondsSinceLastCrash: 217
    StartupTime: 1408086927
    Theme: classic/1.0
    Throttleable: 1
    Vendor: Mozilla
    Version: 31.0
    useragent_locale: de
    can anyone help? thanks

    Hi Cominottom,
    Thank you for your question, this is a response to the "escalate" tag. I understand that Firefox crashes on a specific website and that you have removed java, disabled hardware acceleration, have tried a new profile and disabled extensions and removed faulty RAM.
    The only hint is the signature, and the line it breaks in is when the page is getting the boolean info of the SVG. However there are no svg elements on the page. However the page does require javascript. I am wondering if it has to do with the graphic drivers, since there was an update to your hardware. [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]
    Just an observation:
    The previous config for the Raedon was:
    layers.acceleration.force-enabled = true
    gfx.direct2d.force-enabled = true
    where currently you have :
    gfx.blacklist.direct2d: 3
    gfx.blacklist.layers.direct3d9: 3
    layers.acceleration.disabled: True
    Can you try to create a new profile for the new hardware set up to see if there is an improvement? [[Use the Profile Manager to create and remove Firefox profiles]]
    Looking forward to your reply!

  • Firefox repeatedly crashes even after i send in crash report, support page no help?

    ''locking as a duplicate - https://support.mozilla.com/en-US/questions/793914''
    Hi, when firefox crashes, I click the submit a report button only for it to crash again. It just keeps doing this repeatedly until I'm forced to start a new session and lose all my saved pages. I also can't refresh any new pages or tabs I open. The support pages are of no help and I don't think customer service will be of any help either. Could anyone help me with both of these problems? Thanks.

    ''locking as a duplicate - https://support.mozilla.com/en-US/questions/793914''
    Hi, when firefox crashes, I click the submit a report button only for it to crash again. It just keeps doing this repeatedly until I'm forced to start a new session and lose all my saved pages. I also can't refresh any new pages or tabs I open. The support pages are of no help and I don't think customer service will be of any help either. Could anyone help me with both of these problems? Thanks.

  • Firefox consistently crashes at startup

    Firefox is consistently crashing at startup even in safe mode. Only Firefox is giving me problems, Internet Explorer and other programs works fine.
    One of these two things usually happen:
    The first is that it will slow the computer to a crawl and then Werfault will close the program. This usually happens when I first try Firefox after booting. Under Event Viewer it generates the following two Application errors:
    Event 1000 - Faulting application firefox.exe, version 11.0.0.4454, time stamp 0x4f5ecc44, faulting module MSVCR80.dll, version 8.0.50727.6195, time stamp 0x4dcddbf3, exception code 0xc0000006, fault offset 0x0003a7f7, process id 0x1674, application start time 0x01cd092f8d05a15e.
    Event 1005 - Windows cannot access the file C:\Windows\winsxs\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\msvcr80.dll for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Firefox because of this error.
    Program: Firefox
    File: C:\Windows\winsxs\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\msvcr80.dll
    Additional Data
    Error value: C000009C
    Disk type: 3
    The second thing that consistently happens not long after the above is if I try Firefox it will instead generate the crash reporter and show this:
    AdapterDeviceID: 03d0
    AdapterVendorID: 10de
    AvailableVirtualMemory: 1925783552
    BuildID: 20120312181643
    CrashTime: 1332533354
    EMCheckCompatibility: true
    FramePoisonBase: 00000000f0de0000
    FramePoisonSize: 65536
    InstallTime: 1332406199
    Notes: AdapterVendorID: 10de, AdapterDeviceID: 03d0, AdapterSubsysID: 26011019, AdapterDriverVersion: 8.17.12.9610
    ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
    ProductName: Firefox
    ReleaseChannel: release
    SecondsSinceLastCrash: 46
    StartupTime: 1332533335
    SystemMemoryUsePercentage: 37
    Theme: classic/1.0
    Throttleable: 1
    TotalVirtualMemory: 2147352576
    URL:
    Vendor: Mozilla
    Version: 11.0
    Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :
    MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    MSAFD Tcpip [RAW/IP] : 2 : 3 :
    MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
    MSAFD Tcpip [UDP/IPv6] : 2 : 2 :
    MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
    RSVP TCPv6 Service Provider : 2 : 1 :
    RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
    RSVP UDPv6 Service Provider : 2 : 2 :
    RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{7225B89C-C910-42F1-A560-D0EFB0E774C1}] SEQPACKET 2 : 2 : 5 :
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{7225B89C-C910-42F1-A560-D0EFB0E774C1}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6C37D96C-24E1-44E9-84A0-EE7289C6B494}] SEQPACKET 1 : 2 : 5 :
    MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6C37D96C-24E1-44E9-84A0-EE7289C6B494}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip6_{B36F64DF-9B03-498F-847F-B44147E80314}] SEQPACKET 0 : 2 : 5 :
    MSAFD NetBIOS [\Device\NetBT_Tcpip6_{B36F64DF-9B03-498F-847F-B44147E80314}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip6_{7225B89C-C910-42F1-A560-D0EFB0E774C1}] SEQPACKET 3 : 2 : 5 :
    MSAFD NetBIOS [\Device\NetBT_Tcpip6_{7225B89C-C910-42F1-A560-D0EFB0E774C1}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    Oddly enough, if I screw with it long enough it may start to work and when it does it will start up and work fine from then on until I shut down my PC. Once it's boot up again, the consistent crashing returns.
    I've searched Google and have tried everything to no avail. I've done clean installs of Firefox, system restore, chkdsk for both system files and bad blocks, registry cleaner, uninstalling all versions of Visual Runtime C++, full scan for malware/virus, etc. and nothing has worked. Help please.

    That can be a problem with accessing the secmod.db file in the profile folder.
    Rename secmod.db (secmod.db.old) in the Firefox Profile Folder in case there is a problem with the file.
    You can use this button to go to the Firefox profile folder:
    *Help > Troubleshooting Information > Profile Directory: Open Containing Folder
    Create a new profile as a test to check if your current profile is causing the problems.
    See "Basic Troubleshooting: Make a new profile":
    *https://support.mozilla.org/kb/Basic+Troubleshooting#w_8-make-a-new-profile
    If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
    See:
    *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

  • Sync plugin causes firefox to crash on startup.

    After I install the sync plugin, firefox crashes on startup. Firefox will work in safe-mode. Furthermore firefox will run once in normal mode after being in safe-mode, but then revert back to crashing until the next safe-mode execution.
    I have 4 computers running firefox w/ sync and only one of them displays this problem.

    I have uninstalled and then installed the sync plugin.
    I have uninstalled and the installed firefox.
    I have run firefox -profile-manager and created a new profile.
    Thank you for the info regarding the .so and and log file.
    When firefox crashes nothing is appended to the log file. So I started looking at the access times on WeaveCrypto.so. When firefox successfully starts in normal mode, the access time on the .so in the x86_64 directory is set. However, when firefox crashes the access time does not get set (ie. WeaveCrypto.so is never accessed.)
    I am still confident that this has something to do the extension Firefox Sync 1.5.1 since if it is uninstalled or disabled everything works perfectly. On a side note, this problem is not new to this computer it has occurred with all versions of the extension starting at (I think) 1.3.
    It does not appear to be an extension conflict. The crashes still occur if I disable every extension except Firefox Sync.

  • CRASH at startup ... after clean uninstall/ re-install

    I am completely lost and tired...
    I am using CS4 suite (PHOTOSHOP, AE, BRIDGE, PREMIERE PRO).
    Yesterday the MEDIA ENCODER crashed at startup... unable to launch it ...
    I am now aware tha troubleshooting CS4 is a nightmare and I ofthen uninstall and reinstall the whole thing as it appears (and is recomended by ADOBE) to solve the problem...
    So I did it
    And now PHOTOSHOP carshes at startup
    It does not even get to the splash screen....
    here are some details...
    Problem signature:
      Problem Event Name:    APPCRASH
      Application Name:    Photoshop.exe
      Application Version:    11.0.0.0
      Application Timestamp:    48d38aa7
      Fault Module Name:    AdobeLM_libFNP.dll
      Fault Module Version:    11.5.0.1
      Fault Module Timestamp:    4783cc97
      Exception Code:    c0000005
      Exception Offset:    00000000000f0ed2
      OS Version:    6.1.7600.2.0.0.768.3
      Locale ID:    4105
      Additional Information 1:    f2b1
      Additional Information 2:    f2b15128293fbde7796ec9e2c2a99663
      Additional Information 3:    088b
      Additional Information 4:    088b3acdfef7f65ec6fd9485d5d1c49e
    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt
    AE and PREMIERE and MEDIA ENCODER all do the same ...
    I uninstalled AGAIN cs4 ... used the CS4 cleaning utility following ADOBE's procedure - de activated my anti virus - the fire wall - deactivated the internet .. and performed a new install ... EXACTLY the same ...
    The only ADOBE app that starts is BRIDGE.
    I just tried to go to the "update" menu and expected an adobe automatyic update ... but guess what ... bridge crashes ...
    I am using W7 64 bit - 8g ram
    quadro video card with latest driver (FX3450)
    ... I have VERY little stuff on my machine (DELL WORKSTATION PRECISION 690 dual xeon 3ghz)
    any help is appreciated ...
    I lost over 10 days of hard creative work using CS4 in the last month ...
    My latest lost work is due to new problems that were provoked by trying to solve other problems ... now I cannot work at all ...
    help !!!!
    what did I do wrong ?!
    there must be something ... do I need to re install W7 ?
    thanks

    Startup - Gray, Blue or White screen at boot, w/spinner/progress bar
    Startup - Gray Screen
    Startup Issues - Resolve
    Startup Issues - Resolve (2)
    Startup Issues - Resolve (3)

  • Firefox 7 crashes (on startup) when running on Win7 as standard user.

    Upgraded from 6.02 to 7.0 (automatically) on Win7. Running as standard user, FF 7 crashes on startup. Running with admin rights, FF starts up ok. Was running 6.02 as standard user with no issues. Disabled all plug-ins, and same result. Submitted this without the crash ID as well, but now have figured out how to supply it. Cannot see how to startup FF on win7 in 'safe' mode. Shift key during launch doesn't work. No menu items for 'start ff in safe mode.

    Here's a workaround for users using Oracle ESSO version 11.1.1.5.0 on win7. The workaround removes the startup of the v-GO helper object for mozilla.
    Note that this also means no SSO support for FireFox.
    1st - on installation of ESSO - try turning off the Mozilla helper (custom install).
    A registry fix will also work
    (Try at your own risk and backup before editing the registry.) YMMV for this workaround and other versions/flavors of SSO/Tivoli/v-GO and Windows.
    Key is
    [HKEY_LOCAL_MACHINE\SOFTWARE\Passlogix\Extensions\AccessManager\StartupApps]
    Remove the line starting "MozHOPath"
    Restart v-GO SSO or reboot

  • Firefox 24 crashes upon startup

    We have several workstation in our environment that Firefox is crashing on when trying to start it. This happened after upgrading them from Firefox 23 to Firefox 24. Uninstalling the product and then re-installing it doesn't help. I'm also unable to start it in Safe-Mode.

    We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
    #Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
    #In that text field, enter %APPDATA% and press Enter. An explorer window should open.
    #From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
    #Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
    #Open the most recent 5 files with a text editor and copy the IDs.
    #Paste each ID with '''bp-''' into the reply window on the forums.
    Thanks in advance!
    You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

  • Launchpad Closes just after opening OSX Lion ?

    I've Just Purchased a Macbook Pro 15" (I Guess It's Late 2011 Model) . It had the OSX Lion 10.7.2 , I updated it to 10.7.4 . Now Since I Purchased It,It Keeps Crashing. like Launchpad and Dashboard Closes Just after it is opened ...
    Please tell me Solution to this ? 

    Yeah , I figured it Out.  It was an Issue of the configuration of the lauchpad. I Deleted the File and Restarted the Laptop. And It Worked!!
    Steps,
    1. Go to Finder.
    2. Click on Go and after that on Go to Folder.
    3. Type here " ~/Library/Application Support/Dock "
    4. Now You'll Find a ".db" File.
    5. Delete it and Restart the computer.
    6. Enjoy!.

  • Acrobat Pro X crushes just after opening (Mac OS 10.7.5)

    Hi! I just bought Adobe Creative Suite 6, everything is fine but Adobe Acrobat Pro X that crushes immediately after opening. It is updated to the last update and I have Mac OS 10.7.5. Does this problem disappear moving to Maverics?
    I had problems from the beginning with Acrobat because it it didn't installed automatically, I had to search for its own .dmg in folders, and as you can see from the attached image I cannot uninstall it either because it is not in the list, is it normal??
    Hope you can help me since it is a software I really need!
    Thank you, all bests

    I think you should ask in the Acrobat forum. This is the Reader one.
    http://forums.adobe.com/community/acrobat

  • Firefox repeatedly crashes about 5 seconds after startup

    I'm currently running the latest firefox according to ''About Firefox''. When I start up firefox, it will appear as expected, but then after 5 - 10 seconds it will just crash, bang gone, no dialogue boxes, nothing placed into the event viewer, no nothing. I then attempt to start it again and it crashes again. This can happen up to 6 - 8 times in a row. Sometimes if I hit a website on the Bookmarks Toolbar, the website will start loading but then firefox crashes. Subsequently sometimes I get the "Whoops we crashed" page upon startup, other times I don't. Other times loading a website will succeed. Is there a log file somewhere that will tell me what's going on? Any suggestions as to what could be wrong or will help the powers to be track down the problem greatly appreciated.

    Haven't had a chance to dig into the db tables yet but there is something which is a bit weird. I've been led to believe, from web searches/forums/etc, that the one profile can be used by both a Windows install and also a Linux install. With this in mind, I have a machine that dual boots XP and Gentoo Linux.
    I have the XP disk readable from the Linux install and the Linux install of Firefox gets its profile from the XP disk. When I start up Firefox in Linux, which is reading the XP partition for the common profile, there are no problems whatsoever. Firefox starts up fine, first time, every time. On the other hand, when I attempt to fire up the XP install of Firefox, I get the problem of the continual crashes after start up.
    Considering this is the 5th comment I've made regarding this problem, along with the couple of Crash Reports that have been sent back to ''Head Office'', and having heard nothing from these support ''volunteer superheroes'', I'm just wondering if anyone is actually reading this?

  • After restore , uninstall, and reinstall, firefox still crashes on startup on Mac

    I had about 20-30 tabs open, but that has never been an issue. Firefox was slow to load an active page, and suggested restore. I clicked restore and tried to reopen firefox. the main page came up and then crashed. I tried again and it crashed again. I opened in safe mode, and it crashed. I uninstalled from the app folder, opened opera to download and reinstall, and it still crashed. That was two days ago. I cleaned everything off the computer related to firefox in the spotlight search, and uninstalled and reinstalled. It opened for a little longer, and crashed again.
    AdapterDeviceID: 0x 863
    AdapterDriverVersion:
    AdapterVendorID: 0x10de
    Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:33.1.1
    BuildID: 20141113143407
    CrashTime: 1416511016
    EMCheckCompatibility: true
    EventLoopNestingLevel: 1
    FramePoisonBase: 7ffffffff0dea000
    FramePoisonSize: 4096
    InstallTime: 1416177811
    Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x 863GL Layers? GL Context? GL Context+ GL Layers+
    ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
    ProductName: Firefox
    ReleaseChannel: release
    SecondsSinceLastCrash: 167372
    StartupTime: 1416510925
    Theme: classic/1.0
    Throttleable: 1
    URL: about:home
    Vendor: Mozilla
    Version: 33.1.1
    useragent_locale: en-US
    This report also contains technical information about the state of the application when it crashed.

    That is a problem with the "Facebook Photo Uploader" (fbplugin).
    *[https://bugzilla.mozilla.org/show_bug.cgi?id=1086977 bug 1086977] [10.10] Facebook's old "Facebook Photo Uploader" (fbplugin) crashes on load on OS X Yosemite
    You can check these location if you can find this plugin file:
    * /Library/Internet Plug-Ins
    * ~/Library/Internet Plug-Ins
    *https://developer.mozilla.org/Gecko_Plugin_API_Reference/Plug-in_Basics#How_Gecko_Finds_Plug-ins
    In Mac OS X v10.7 and later, the ~/Library folder is a hidden folder.
    *http://kb.mozillazine.org/Show_hidden_files_and_folders#Mac_OS_X

  • Firefox keeps crashing on startup, how can I fix it? I've already uninstalled it and reinstalled it, same problem.

    It doesn't even load the window. It just says that it crashed and gives me this:
    Problem signature:
    Problem Event Name: BEX
    Application Name: firefox.exe
    Application Version: 31.0.0.5310
    Application Timestamp: 53c75e72
    Fault Module Name: nsib.dll
    Fault Module Version: 5.1.3.1
    Fault Module Timestamp: 53f5c0ba
    Exception Offset: 00135fe0
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
    Help

    A "BEX" error often indicates there is a malware process trying to inject itself into Firefox in an inappropriate way, so Windows shuts it down to protect you.
    When I search for information on nsib.dll, it's inconclusive. For example: [https://www.virustotal.com/en-gb/file/7739cad2495359a139ef31062f54d683ce549bc4d7cca13f8d1cdaca86b3474d/analysis/ VirusTotal analysis].
    Assuming it is a bad add-on, I suggest starting here:
    Open the Windows '''Control Panel''', Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. Take out as much trash as possible here.
    You can "mop up" remaining issues with the scanning/cleaning tools suggested in this support article: [[Troubleshoot Firefox issues caused by malware]].
    Finally, start Firefox in its Safe Mode by holding down the Shift key when double-clicking the Firefox shortcut/icon. In the small dialog that should appear, choose "Start in Safe Mode"
    Then open the '''Add-ons page''' using either:
    * Ctrl+Shift+a
    * "3-bar" menu button (or Tools menu) > Add-ons
    In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions.
    Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.
    Does that clear it up?

  • Firefox 19 crashes on startup in normal and safe modes.

    upon startup, ff19 crashes in both normal and safe modes. I've disabled all add ons and extensions.
    XP Pro sp3.
    It started crashing occaisionally, then increasingly more often, now, upon startup.
    I tried reloading ff19.
    I can't start ff with the -p command.
    Crash ID: bp-89fc95f5-6efb-4c72-8721-fbf1b2110906
    1361302409
    1360392309
    1358921494
    1357934458
    1354939166

    its not correct crash id.
    We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
    #Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
    #In that text field, enter %APPDATA% and press Enter. An explorer window should open.
    #From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
    #Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
    #Open the most recent 5 files with a text editor and copy the IDs.
    #Paste each ID with '''bp-''' into the reply window on the forums.
    Thanks in advance!
    You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

Maybe you are looking for

  • Render a trending line chart that tracks 5 values over 13 weeks

    I want to create a line chart that display a trend for 5 categories over 13 weeks. Can someone give me an idea of how the view context would be designed for this at design time? I'm new to web dynpro so i hope this makes sense. Would the view context

  • Screen Saver on 10.8.3 Fails to Activate

    I have started this discussion because my system screen saver is failing to activate again.  This problem started when the 10.8.2 update came out. Before then the screen saver worked perfectly. After 10.8.2 it almost never worked. Finally (I thought)

  • Told I would not be charged for Installation, char...

    Hi, A month or so ago I moved house and decided to taker my BT account with me. When I organised the move with BT I was informed the installation charge would be around £130 because the house did not contain a line, at first I reluctantly agreed to t

  • Regarding u2013 Excise duty Capture

    Dear All, While capturing the excise duty end user has been changed the ED amount and Cess Amount. He has changed the amount more than 25% and GR has been completed. Now they want to reverse the excise capture and now FI period and MM period has been

  • Can't print, message error : grafport

    Since I have crash the os 10.3.9 on my PB Lombard, I can't print in X but perfectly in os 9, I can use pdf saving too in X. I experiment two error messages 1. ¨error during printing¨, with few software, like safari 2. ¨Couldn't print the document. Th