Firefox suddenly crashed and will not open
I am having this problem as well. I believe I have the latest version of FF. It was working fine all day then all of a sudden just crashed and will not open. I first kept getting a window stating"
"Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts"
I submitted the crash report all 3 times it crashed successfully. But now, Firefox will not open at all,not even in safe mode.
I have looked through any suggestions and nothing works. I can't even get the profile manager to open to test it.
I would like to roll back to a previous version, IF that will solve this problem,but it's my bookmarks that I want to save. I don't want to lose them. But how can I import them if I can't even get FF to start?
I did see a folder called bookmark backups or something, but for some reason it isn't showing all of them.
Also, I was in a live chat with someone trying to help but they just left :( I was able to see my crash report via the instructions on this site, but now what? What do I do with it?
Please can someone help me?
== Crash ID(s) ==
Crash ID: bp-0e13ebf8-31f7-4c8c-af10-a71212100629 ; Crash ID: bp-045b2c26-cdf2-4cae-9515-af4ee2100629 ; Crash ID: bp-b4b9d0ed-913b-4d0b-a7e9-f85c82100629
== User Agent ==
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30618; .NET CLR 1.1.4322)
See http://kb.mozillazine.org/Browser_will_not_start_up
*http://kb.mozillazine.org/Firefox_crashes
*https://support.mozilla.org/kb/Firefox+crashes
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Process: Safari [1074]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 7.0.2 (9537.74.9)
Build Info: WebBrowser-7537074009000000~3
Code Type: X86-64 (Native)
Parent Process: launchd [275]
Responsible: Safari [1074]
User ID: 501
Date/Time: 2014-03-10 21:51:29.075 -0500
OS Version: Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: 9E8C22A7-5536-6FA7-2B4A-5160E81782D6
Crashed Thread: 13
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT
External Modification Warnings:
Thread creation by external task.
Application Specific Information:
Process Model:
Multiple Web Processes
Enabled Extensions:
com.cuevana.cuevanastream-8D7ER5KQ4K (5 - 5.0) Cuevana Stream
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_platform.dylib 0x0000000108198e41 OSSpinLockLock + 11
1 libsystem_malloc.dylib 0x00000001081172e3 szone_malloc_should_clear + 96
2 libsystem_malloc.dylib 0x0000000108119868 malloc_zone_malloc + 71
3 libsystem_malloc.dylib 0x000000010811a27c malloc + 42
4 com.apple.CoreGraphics 0x0000000104e7e7be path_create + 14
5 com.apple.CoreGraphics 0x0000000104e7eefc path_iterator_reverse_create + 28
6 com.apple.CoreGraphics 0x0000000104e7ee9f path_orientation_end + 95
7 com.apple.CoreGraphics 0x0000000104e7e431 CGGlyphBitmapCreateWithPath_32 + 289
8 com.apple.CoreGraphics 0x0000000104e423ae CGFontCreateGlyphBitmap + 422
9 com.apple.CoreGraphics 0x0000000104e42175 CGGlyphBuilder::create_missing_bitmaps(CGGlyphIdentifier const*, unsigned long, CGGlyphBitmap const**) + 109
10 libRIP.A.dylib 0x000000010f9d6a7f render_glyphs + 197
11 libRIP.A.dylib 0x000000010f9d5d4a draw_glyph_bitmaps + 1739
12 libRIP.A.dylib 0x000000010f9d51da ripc_DrawGlyphs + 2204
13 com.apple.CoreGraphics 0x0000000105181d15 draw_glyphs + 1449
14 com.apple.CoreText 0x00000001045bbd0f CTFontDrawGlyphsAtPositions + 269
15 com.apple.AppKit 0x0000000105a19fc9 -[NSLayoutManager(NSTextViewSupport) showCGGlyphs:positions:count:font:matrix:attributes:inContext:] + 598
16 com.apple.AppKit 0x0000000105a19a2e -[NSLayoutManager(NSTextViewSupport) showCGGlyphs:positions:count:font:color:matrix:attributes:inContext:textLayer:] + 154
17 com.apple.AppKit 0x0000000105a17402 -[NSLayoutManager(NSPrivate) _drawGlyphsForGlyphRange:atPoint:] + 14526
18 com.apple.AppKit 0x0000000105a139ee -[NSStringDrawingTextStorage drawTextContainer:withRect:graphicsContext:baselineMode:scrollable:padding:] + 1649
19 com.apple.AppKit 0x0000000105a0121b _NSStringDrawingCore + 3424
20 com.apple.AppKit 0x00000001059ffa30 _NSDrawTextCell + 6400
21 com.apple.AppKit 0x0000000105a0671c -[NSTextFieldCell drawInteriorWithFrame:inView:] + 963
22 com.apple.AppKit 0x0000000105a05588 -[NSControl drawRect:] + 341
23 com.apple.AppKit 0x00000001059f816f -[NSView _drawRect:clip:] + 3748
24 com.apple.AppKit 0x00000001059f69e4 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1799
25 com.apple.AppKit 0x00000001059f6dc0 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2787
26 com.apple.AppKit 0x00000001059f6dc0 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2787
27 com.apple.AppKit 0x00000001059f4826 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 841
28 com.apple.AppKit 0x00000001059f3fd1 -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 314
29 com.apple.AppKit 0x00000001059f0fbf -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2828
30 com.apple.AppKit 0x00000001059d042a -[NSView displayIfNeeded] + 1680
31 com.apple.AppKit 0x00000001059e9ff6 -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 1972
32 com.apple.AppKit 0x00000001059e95a0 -[NSWindow _doOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 786
33 com.apple.AppKit 0x0000000105bed1e8 -[NSApplication _orderFrontModalWindow:relativeToWindow:] + 698
34 com.apple.AppKit 0x0000000105becc21 -[NSApplication _commonBeginModalSessionForWindow:relativeToWindow:modalDelegate:didEndSelector :contextInfo:] + 793
35 com.apple.AppKit 0x0000000105bf6618 -[NSApplication beginModalSessionForWindow:] + 37
36 com.apple.Safari.framework 0x00000001014882e8 -[BrowserApplication beginModalSessionForWindow:] + 73
37 com.apple.AppKit 0x0000000105bf653a -[NSApplication runModalForWindow:] + 97
38 com.apple.AppKit 0x0000000105bf60fd -[NSAlert runModal] + 145
39 com.apple.AppKit 0x000000010589e2a9 __55-[NSPersistentUIRestorer promptToIgnorePersistentState]_block_invoke + 1054
40 com.apple.AppKit 0x000000010589de4e -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 28
41 com.apple.AppKit 0x000000010589ddef -[NSPersistentUIRestorer promptToIgnorePersistentState] + 213
42 com.apple.AppKit 0x000000010589dd13 -[NSPersistentUIManager promptToIgnorePersistentState] + 28
43 com.apple.AppKit 0x000000010589db34 -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 252
44 com.apple.AppKit 0x000000010589d909 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 557
45 com.apple.AppKit 0x000000010589d36b -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 242
46 com.apple.Foundation 0x0000000103dedf0a -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 294
47 com.apple.Foundation 0x0000000103dedd7d _NSAppleEventManagerGenericHandler + 106
48 com.apple.AE 0x00000001088d1e1f aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 381
49 com.apple.AE 0x00000001088d1c32 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
50 com.apple.AE 0x00000001088d1b36 aeProcessAppleEvent + 315
51 com.apple.HIToolbox 0x000000010745d161 AEProcessAppleEvent + 56
52 com.apple.AppKit 0x0000000105899246 _DPSNextEvent + 1026
53 com.apple.AppKit 0x0000000105898a2b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
54 com.apple.Safari.framework 0x0000000101488290 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 161
55 com.apple.AppKit 0x000000010588cb2c -[NSApplication run] + 553
56 com.apple.AppKit 0x0000000105877913 NSApplicationMain + 940
57 com.apple.Safari.framework 0x000000010165a06d SafariMain + 267
58 libdyld.dylib 0x0000000107f125fd start + 1
Thread 1:
0 libsystem_kernel.dylib 0x000000010809ce6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00000001081b8f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00000001081bbfb9 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x000000010809d662 kevent64 + 10
1 libdispatch.dylib 0x0000000107eda43d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x0000000107eda152 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x000000010809ce6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00000001081b8f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00000001081bbfb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x000000010809ce6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00000001081b8f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00000001081bbfb9 start_wqthread + 13
Thread 5:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x000000010809c716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00000001081b9c3b _pthread_cond_wait + 727
2 com.apple.WebCore 0x000000010b4f6e8b WebCore::IconDatabase::syncThreadMainLoop() + 507
3 com.apple.WebCore 0x000000010b4f3a1f WebCore::IconDatabase::iconDatabaseSyncThread() + 303
4 com.apple.JavaScriptCore 0x0000000101f0fc5f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00000001081b7899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00000001081b772a _pthread_start + 137
7 libsystem_pthread.dylib 0x00000001081bbfc9 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x000000010809ce6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00000001081b8f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00000001081bbfb9 start_wqthread + 13
Thread 7:
0 libsystem_kernel.dylib 0x000000010809ce6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00000001081b8f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00000001081bbfb9 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib 0x000000010809ce6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00000001081b8f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00000001081bbfb9 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib 0x000000010809ce6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00000001081b8f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00000001081bbfb9 start_wqthread + 13
Thread 10:
0 libsystem_kernel.dylib 0x000000010809ce6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00000001081b8f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00000001081bbfb9 start_wqthread + 13
Thread 11:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x0000000108098a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x0000000108097d18 mach_msg + 64
2 com.apple.QuartzCore 0x0000000103019377 CA::Render::Server::server_thread(void*) + 195
3 com.apple.QuartzCore 0x00000001030192ad thread_fun + 25
4 libsystem_pthread.dylib 0x00000001081b7899 _pthread_body + 138
5 libsystem_pthread.dylib 0x00000001081b772a _pthread_start + 137
6 libsystem_pthread.dylib 0x00000001081bbfc9 thread_start + 13
Thread 12:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x0000000108098a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x0000000108097d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00000001049c5155 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00000001049c4779 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00000001049c40b5 CFRunLoopRunSpecific + 309
5 com.apple.Foundation 0x0000000103e33967 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6 com.apple.Foundation 0x0000000103e3376b __NSThread__main__ + 1318
7 libsystem_pthread.dylib 0x00000001081b7899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00000001081b772a _pthread_start + 137
9 libsystem_pthread.dylib 0x00000001081bbfc9 thread_start + 13
Thread 13 Crashed:
0 com.apple.speech.synthesis.framework 0x0000000108f64f9d 0x108f5c000 + 36765
Thread 13 crashed with X86 Thread State (64-bit):
rax: 0x6150617461444d4d rbx: 0x0000000000000054 rcx: 0x0000000102752000 rdx: 0x0000000000000054
rdi: 0x0000000102752000 rsi: 0x0000000102724000 rbp: 0x0000000102753ff0 rsp: 0x0000000102753f60
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x0000000108dc5420 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000102724000
rip: 0x0000000108f64f9d rfl: 0x0000000000010206 cr2: 0x0000000108dc5420
Logical CPU: 0
Error Code: 0x00000000
Trap Number: 13
Binary Images:
0x101421000 - 0x101421ffd com.apple.Safari (7.0.2 - 9537.74.9) <16623B62-3663-3C26-BBD4-8B32AC882692> /Applications/Safari.app/Contents/MacOS/Safari
0x10142b000 - 0x101931ff3 com.apple.Safari.framework (9537 - 9537.74.9) <92E7195B-FAED-3578-96E2-6F75274C300B> /System/Library/PrivateFrameworks/Safari.framework/Versions/A/Safari
0x101d20000 - 0x101d21ff7 libSystem.B.dylib (1197.1.1) <BFC0DC97-46C6-3BE0-9983-54A98734897A> /usr/lib/libSystem.B.dylib
0x101d2a000 - 0x101d48ff7 com.apple.Accounts (113 - 113) <FEB37642-C973-3CD2-B279-142492266A16> /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts
0x101d66000 - 0x101d67fff libquit.dylib (161.2) <54B83D99-F84C-35E1-87D5-FCCB2F200FBD> /usr/lib/libquit.dylib
0x101d6e000 - 0x101d8bff7 com.apple.framework.Apple80211 (9.3.1 - 931.58) <D5B2DD15-3DCC-31F6-9320-3A20A887C5D5> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x101d9e000 - 0x101d9efff com.apple.Carbon (154 - 157) <45A9A40A-78FF-3EA0-8FAB-A4F81052FA55> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x101da3000 - 0x101da3fff com.apple.Cocoa (6.8 - 20) <E90E99D7-A425-3301-A025-D9E0CD11918E> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x101da9000 - 0x101e07ff7 com.apple.corelocation (1486.17 - 1486.24) <9FBB29F0-E000-3190-A96C-9EAA5CCCA2A0> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
0x101e44000 - 0x101e4eff7 com.apple.CrashReporterSupport (10.9 - 538) <B487466B-3AA1-3854-A808-A61F049FA794> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x101e62000 - 0x101eccff7 com.apple.framework.IOKit (2.0.1 - 907.90.2) <A779DE46-BB7E-36FD-9348-694F9B09718F> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x101f06000 - 0x10227dffa com.apple.JavaScriptCore (9537 - 9537.74.4) <0942FE6B-3152-30FC-B92A-92A1C29C5295> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x102378000 - 0x102530ff3 libicucore.A.dylib (511.31) <167DDD0A-A935-31AF-B5B9-940268EC3A3C> /usr/lib/libicucore.A.dylib
0x1025dd000 - 0x1026c7fff libsqlite3.dylib (158) <00269BF9-43BE-39E0-9C85-24585B9923C8> /usr/lib/libsqlite3.dylib
0x1026e1000 - 0x102712ff7 libtidy.A.dylib (15.12) <BF757E3C-733A-3B6B-809A-A3949D46466E> /usr/lib/libtidy.A.dylib
0x102726000 - 0x102733ff7 libxar.1.dylib (202) <5572AA71-E98D-3FE1-9402-BB4A84E0E71E> /usr/lib/libxar.1.dylib
0x10273c000 - 0x10274afff com.apple.opengl (9.6.0 - 9.6.0) <709F4A02-73A0-303C-86B5-85C596C8B707> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x102759000 - 0x10279afff com.apple.PerformanceAnalysis (1.47 - 47) <784ED7B8-FAE4-36CE-8C76-B7D300316C9F> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x102ff2000 - 0x10318eff3 com.apple.QuartzCore (1.8 - 332.3) <80F1068F-4A34-34FB-9E05-A2DC0700D2F2> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x10326a000 - 0x1034c3ff9 com.apple.security (7.0 - 55471.14) <3F7100A0-FE46-333D-9A4B-396580F1B4FE> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x103610000 - 0x103683fff com.apple.securityfoundation (6.0 - 55122.1) <1939DE0B-BC38-3E50-8A8C-3471C8AC4CD6> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x1036c4000 - 0x1036f2ff7 com.apple.securityinterface (9.0 - 55047) <0346D8A9-2CAA-38F3-A741-5FBA5E9F1E7C> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x103725000 - 0x103788ff7 com.apple.SystemConfiguration (1.13 - 1.13) <63B985ED-E7E4-3095-8D12-63C9F1DB0F3D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x1037c5000 - 0x1038fbff6 com.apple.WebKit (9537 - 9537.74.9) <CA0C0387-8A66-34D4-8B1C-F5CDDBDA76BB> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x1039f6000 - 0x103be6ffd com.apple.WebKit2 (9537 - 9537.74.9) <3F7B257F-D0DA-3AA8-BE8B-0C5474FE9806> /System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/WebKit2
0x103dcd000 - 0x1040cbfff com.apple.Foundation (6.9 - 1056.13) <2EE9AB07-3EA0-37D3-B407-4A520F2CB497> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
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0x109ca5000 - 0x109cc0ff7 libPng.dylib (1042) <36FF1DDA-9804-33C5-802E-3FCA9879F0E6> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x109ccd000 - 0x109cd1ff7 libGIF.dylib (1042) <C57840F6-1C11-3273-B4FC-956950B94034> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x109cd8000 - 0x109dc6fff libJP2.dylib (1042) <01D988D4-E36F-3120-8BA4-EF6282ECB010> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x109df5000 - 0x109df7fff libRadiance.dylib (1042) <B91D4B97-7BF3-3285-BCB7-4948BAAC23EE> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
0x109e01000 - 0x109e48ff7 libcups.2.dylib (372.2) <37802F24-BCC2-3721-8E12-82B29B61B2AA> /usr/lib/libcups.2.dylib
0x109e60000 - 0x109e79ff7 com.apple.Kerberos (3.0 - 1) <F108AFEB-198A-3BAF-BCA5-9DFCE55EFF92> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x109e99000 - 0x109eb5fff libresolv.9.dylib (54) <11C2C826-F1C6-39C6-B4E8-6E0C41D4FA95> /usr/lib/libresolv.9.dylib
0x109ec0000 - 0x109fb1ff9 libiconv.2.dylib (41) <BB44B115-AC32-3877-A0ED-AEC6232A4563> /usr/lib/libiconv.2.dylib
0x109fc7000 - 0x10a02cff5 com.apple.Heimdal (4.0 - 2.0) <523EC6C4-BD9B-3840-9376-E617BA627F59> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x10a058000 - 0x10a059fff com.apple.TrustEvaluationAgent (2.0 - 25) <334A82F4-4AE4-3719-A511-86D0B0723E2B> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x10a060000 - 0x10a064ff7 libheimdal-asn1.dylib (323.15) <B8BF2B7D-E913-3544-AA6D-CAC119F81C7C> /usr/lib/libheimdal-asn1.dylib
0x10a06f000 - 0x10a07bff7 com.apple.OpenDirectory (10.9 - 173.90.1) <E5EF8E1A-7214-36D0-AF0D-8D030DF6C2FC> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x10a092000 - 0x10a09bffb com.apple.CommonAuth (4.0 - 2.0) <70FDDA03-7B44-37EC-B78E-3EC3C8505C76> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x10a0a3000 - 0x10a0defff com.apple.bom (14.0 - 193.1) <EF24A562-6D3C-379E-8B9B-FAE0E4A0EF7C> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x10a0f5000 - 0x10a11aff7 com.apple.CoreVideo (1.8 - 117.2) <4674339E-26D0-35FA-9958-422832B39B12> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x10a13b000 - 0x10a40bffc com.apple.CoreImage (9.2.7) <BF88A02E-994E-3970-AC62-04248CA8DC46> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x10a503000 - 0x10a556fff com.apple.ScalableUserInterface (1.0 - 1) <CF745298-7373-38D2-B3B1-727D5A569E48> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x10a580000 - 0x10a5bffff libGLU.dylib (9.6) <EE4907CA-219C-34BD-A84E-B85695F64C05> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x10a5d2000 - 0x10a5daffc libGFXShared.dylib (9.6) <E276D384-3616-3511-B5F2-92621D6372D6> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x10a5e7000 - 0x10a5f2fff libGL.dylib (9.6) <A2EF4E15-EA08-396D-A1D4-29E1CED6876A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x10a60a000 - 0x10a648ff7 libGLImage.dylib (9.6) <DCF2E131-A65E-33B2-B32D-28FF01605AB1> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x10a650000 - 0x10a652fff libCVMSPluginSupport.dylib (9.6) <FFDA2811-060E-3591-A280-4A726AA82436> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x10a65c000 - 0x10a65ffff libCoreVMClient.dylib (58.1) <EBC36C69-C896-3C3D-8589-3E9023E7E56F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x10a66b000 - 0x10aa9effb com.apple.vision.FaceCore (3.0.0 - 3.0.0) <F42BFC9C-0B16-35EF-9A07-91B7FDAB7FC5> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x10acb9000 - 0x10ad07fff com.apple.opencl (2.3.59 - 2.3.59) <8C2ACCC6-B0BA-3FE7-98A1-5C67284DEA4E> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x10ad23000 - 0x10ad2fff3 com.apple.AppleFSCompression (56 - 1.0) <5652B0D0-EB08-381F-B23A-6DCF96991FB5> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x10ad37000 - 0x10ad50ff7 com.apple.Ubiquity (1.3 - 289) <C7F1B734-CE81-334D-BE41-8B20D95A1F9B> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x10ad63000 - 0x10ad93fff com.apple.IconServices (25 - 25.17) <4751127E-FBD5-3ED5-8510-08D4E4166EFE> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s
0x10adc2000 - 0x10ade7ff7 com.apple.ChunkingLibrary (2.0 - 155.1) <B845DC7A-D1EA-31E2-967C-D1FE0C628036> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
0x10adf5000 - 0x10ae75fff com.apple.CoreSymbolication (3.0 - 141) <B018335C-698B-3F87-AF1C-6115C4FA8954> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x10ae94000 - 0x10aeecff7 com.apple.Symbolication (1.4 - 129) <16D42516-7B5E-357C-898A-FAA9EE7642B3> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x10af33000 - 0x10af62fff com.apple.DebugSymbols (106 - 106) <E1BDED08-523A-36F4-B2DA-9D5C712F0AC7> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x10af80000 - 0x10afdffff com.apple.framework.CoreWLAN (4.3.2 - 432.47) <AE6FAE44-918C-301C-A0AA-C65CAB6B5668> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x10b021000 - 0x10b04bff7 libpcap.A.dylib (42) <91D3FF51-D6FE-3C05-98C9-1182E0EC3D58> /usr/lib/libpcap.A.dylib
0x10b05f000 - 0x10b0c5fff com.apple.framework.CoreWiFi (2.0 - 200.21.1) <5491896D-78C5-30B6-96E9-D8DDECF3BE73> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi
0x10b127000 - 0x10b12bfff com.apple.CommonPanels (1.2.6 - 96) <6B434AFD-50F8-37C7-9A56-162C17E375B3> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x10b138000 - 0x10b13bfff com.apple.help (1.3.3 - 46) <AE763646-D07A-3F9A-ACD4-F5CBD734EE36> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x10b148000 - 0x10b15afff com.apple.ImageCapture (9.0 - 9.0) <BE0B65DA-3031-359B-8BBA-B9803D4ADBF4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x10b177000 - 0x10b18fff7 com.apple.openscripting (1.4 - 157) <B3B037D7-1019-31E6-9D17-08E699AF3701> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x10b1a6000 - 0x10b1a7ff7 com.apple.print.framework.Print (9.0 - 260) <EE00FAE1-DA03-3EC2-8571-562518C46994> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x10b1af000 - 0x10b1b1ff7 com.apple.securityhi (9.0 - 55005) <405E2BC6-2B6F-3B6B-B48E-2FD39214F052> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x10b1b8000 - 0x10b376fff com.apple.GeoServices (1.0 - 702.15.12) <5A4D463F-689F-3822-BF26-A19D51503019> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices
0x10b4d5000 - 0x10b4dfff7 com.apple.ProtocolBuffer (1 - 182.1.3) <82E68598-A8AA-3AF1-843E-2A64F19472D4> /System/Library/PrivateFrameworks/ProtocolBuffer.framework/Versions/A/ProtocolB uffer
0x10b4ee000 - 0x10c33cfff com.apple.WebCore (9537 - 9537.74.11) <9683BA7C-A04B-3E33-B195-DCF1C2CABF95> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x10e85e000 - 0x10e88afff com.apple.CoreServicesInternal (184.9 - 184.9) <4DEA54F9-81D6-3EDB-AA3C-1F9C497B3379> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/CoreServicesIn ternal
0x10e8fc000 - 0x10e909ff4 com.apple.Librarian (1.2 - 1) <F1A2744D-8536-32C7-8218-9972C6300DAE> /System/Library/PrivateFrameworks/Librarian.framework/Librarian
0x10e925000 - 0x10e92dff3 libCGCMS.A.dylib (599.20.11) <BB1E8D63-9FA1-3588-AC5D-1980576ED62C> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib
0x10f9cc000 - 0x10f9f4ffb libRIP.A.dylib (599.20.11) <D79461A6-2E24-3531-ADA2-EAC972384A7D> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A .dylib
0x10fa04000 - 0x10fa07ffa libCGXType.A.dylib (599.20.11) <C0B41DDE-0988-3652-B03B-9E5EB0DABAEB> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXTy pe.A.dylib
0x111567000 - 0x1117c4ffd com.apple.RawCamera.bundle (5.03 - 731) <99C18399-B160-3C4A-AEDC-A2FD4944FCC6> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x7fff60fc6000 - 0x7fff60ff9817 dyld (239.4) <2B17750C-ED1B-3060-B64E-21897D08B28B> /usr/lib/dyld
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 1
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 931
thread_create: 20
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=161.5M resident=69.1M(43%) swapped_out_or_unallocated=92.4M(57%)
Writable regions: Total=1.1G written=12.3M(1%) resident=14.8M(1%) swapped_out=0K(0%) unallocated=1.1G(99%)
REGION TYPE VIRTUAL
=========== =======
CG backing stores 508K
CG image 4K
CG raster data 12K
CG shared images 172K
Image IO 16K
JS JIT generated code 8K
JS JIT generated code (reserved) 1.0G reserved VM address space (unallocated)
Kernel Alloc Once 8K
MALLOC 56.4M
MALLOC (admin) 32K
Memory Tag 242 12K
Memory Tag 251 40K
SQLite page cache 1920K
STACK GUARD 56.0M
Stack 13.7M
VM_ALLOCATE 16.4M
WebKit Malloc 1232K
__DATA 23.5M
__IMAGE 528K
__LINKEDIT 41.9M
__TEXT 119.7M
__UNICODE 544K
mapped file 46.0M
shared memory 4K
=========== =======
TOTAL 1.4G
TOTAL, minus reserved VM space 378.6M
Model: iMac12,1, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.7 GHz, 4 GB, SMC 1.71f22
Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P
Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: AirPort, AirPort, en1
Serial ATA Device: WDC WD1001FALS-403AA0, 1 TB
Serial ATA Device: HL-DT-STDVDRW GA32N
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Hub
USB Device: Internal Memory Card Reader
USB Device: IR Receiver
Thunderbolt Bus: iMac, Apple Inc., 22.1You may have installed the "Genieo" search-hijacking rootkit. There is an uninstaller, but as the developer is dishonest, you can't use it. I suggest the tedious procedure below to disable Genieo.
Back up all data. You must know how to restore from a backup even if the system becomes unbootable. If you don't know how to do that, or if you don't have any backups, stop here and ask for guidance.
Triple-click anywhere in the line below on this page to select it:
/etc/launchd.conf
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.
If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
A folder may open with a file selected, or the file may not exist, in which case you'll get a message that it can't be found. If it does exist, it's a configuration file created or replaced by the Genieo installer. Any software installer that does this should be considered ipso facto malware. Move the file to the Trash. You'll be prompted for your administrator password. Then restart, empty the Trash, and continue as below.
IMPORTANT: If the launchd.conf file exists, you must move it to the Trash and restart before continuing. Otherwise the system may become unbootable. In that case, restore from your backup and start over. That's how badly Genieo has sabotaged your system. If you're not completely sure you can complete this step, stop here and ask for guidance.
Once you have trashed the launchd.conf file and restarted, or verified that the file doesn't exist, quit the Genieo application, if it's running. Force quit if necessary.
Move each of these items to the Trash in the same way as above:
/Applications/Genieo.app
/Applications/Uninstall Genieo.app
/Library/Frameworks/GenieoExtra.framework
/Library/LaunchAgents/com.genieo.engine.plist
/Library/LaunchAgents/com.genieoinnovation.macextension.plist
/Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist
/Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client
/usr/lib/libgenkit.dylib/usr/lib/libgenkitsa.dylib
/usr/lib/libimckit.dylib
/usr/lib/libimckitsa.dylib
There's no need to restart after each one. Again, some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
Restart and empty the Trash. Don't try to empty the Trash until you have restarted.
Your web browser(s) should now function normally, and you should be able to reset the home page and search engine. If not, stop here and post your results.
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including ones called "Genieo" or "Omnibar," and any that have the word "Spigot" or "InstallMac" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
The Genieo installer may also install the "Silverlight" web plugin from Microsoft. If you have no use for that plugin, you can remove it according to Microsoft's instructions. Don't remove it if you subscribe to "Netflix" or any other video-streaming service that uses it.
This procedure may leave a few files behind, but it should deactivate Genieo. Make sure you don't repeat the mistake that led you to install it. Chances are you got it from one of the Internet's open sewers such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site.
Finally, be forewarned that when Genieo is mentioned on this site, the developer sometimes shows up under the name "Genieo support." If that happens, don't believe anything he says, but feel free to tell him what you think of his scam. -
Final Cut Pro 7 crashed and will not open (only gives unusual error)
Final Cut Pro 7 (from Final Cut Studio 2 installation) crashed sometime yesterday at 8 and any time it was opened it oulde give an error saying that this version of Final Cut wasn't supported by G4 and needed to be upgraded to G5. This is far from true though since it's been working properly and without trouble for about 2 months.
Also, and I'm not sure if it's related or not, but installer.app stopped working after this happened. Of course, I want to know what could have caused this to happen. Could it have been from switching any settings or working with certain HD footage?
It's a MacBook with Snow Leapord if that helps.yeah, you have to be careful with your terminology, otherwise you start a firestorm.
Given the ONLY information we get in solving issues is what people write, accurate terminology is critical to solving the problem. If people need someone to read their mind, then they should to take their problem into a repair facility where the tech people can directly deal with the machine.
Have fun.
x -
Reinstalling does not help. Computer locked up for unkown reason and this has happened ever since when i try to start firefox.
Is there a file I can delete or kill that will terminate this process?See:
* http://kb.mozillazine.org/Profile_in_use
* https://support.mozilla.com/kb/Firefox+is+already+running+but+is+not+responding
Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
*https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox -
See the above question. Is my operating system 10.6.8 unable to handle the new upgrade and should I go back to the previous Firefox and Adobe Flash I was previously using. I never had these problems before and now every time I use my internet today, I am having major problems.
about:crashes only lists crashes that you have reported using the [[Mozilla Crash Reporter]] which comes up after a crash. Because there are so many possible reasons for a crash, getting the crash ID really helps volunteers find the cause quicker.
That doesn't mean we can't help without a crash id. :-) No crashes here, but I'm also on Snow Leopard and using Firefox 3.6.6.
Are you using Firefox 3.6.6? The most common cause of crashes on Mac is the Flash plugin. Are you using the latest version of Flash? You can check at http://www.mozilla.com/en-US/plugincheck/
Do you remember any specific circumstances about when the crash occurred? What sites you were on?
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