Firmware not compatible 5.1.1

iphone 4
Can't update from 4.2.1 to 5.1.1, error stating firware does not support.
modem firmware is listed as 3.10.01, but don't know if that refers to the correct firmware.
itunes up to date, rebooted, repeated, have spent 3 hours.
Phone not jailbroken
This seems to be a common problem with answers from people as useless as "update itunes", or "stop jailbreaking your phone".

The two people that replied did not read which phone I am using. 
4, not 4S.
As far as the problem, it was the version of iTunes.  When it started it wanted to automatically update, so started it and it locked up the computer.  Repeated and no problems, except the mistake of assuming I had been updated to the most recent version.
The operating system I own exclusively so I can use the phone, I boot into Windows about once a year, spend a few hours applying updates and anti-virus updates.
I also stated in the original question that the phone had not been jailbroken.  It hasn't.
I do not agree to the terms and conditions associated with the use of iTunes or the iPhone, but must state I do just to use the product.  I don't agree to Microsoft terms either, but have honestly not finished reading the entire document.
The lack of Linux support for iTunes in order to be able to activate the phone and apply updates is frustrating enough before reading snotty remarks about how I must have jailbroken the phone.  It's things like this that will have me choosing an open source option when the battery dies in my current phone.

Similar Messages

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  • TS3694 When trying to update or restore my Iphone I get an error message saying...could not be restored because firmware file is not compatible.  What is this and how can it be resolved?

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    Just to confirm is your iPhone jailbroken?. Now in terms of error 9006 in the article it says this:
    Errors related to third-party security software
    Error 2, 4 (or -4), 6, 1000, 9006
    Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
    Verify that access to ports 80 and 443 are allowed on your network.
    Verify that communication to or is not blocked by a firewall, or other Internet security setting.
    Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
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