Firmware Problem on my zen touch....PLEASE HELP ME

Hi, I have had my zen touch for over a year now, works great. Recently I tried to up grade the firmware to ZenTouchP4S_PCFW_LB_2__0.exe While installing it erased the whole music plus the previous firmware. So when installing it froze an now my player starts in recovery mode an its in v0.0.0. When I try to upload the new firmware it tells me to connect my player, but its already connected. Nothing wrong with my usb cord so I am lost, can anyone help me resolve this problem so I can listen to my music again.....thanks.

I finally got it. I had to uninstall and reinstall the zen touch, windows 0, an the media source from the installation disc. After that when i plugged the player in it stayed in the recovery mode, before it would say docked an have that lil music note screen on. So i went to device manager on my comp an looked up the zen touch, it said error code 0. I followed the on screen instructions from my comp. It said to right click an uninstall then go to add hardware, an it searched for devices plugged in an BAM! A lil screen poopped up an said zen touch player detected......So i hurried an installed the new firmware an everything is ok now. So anyone havin the same problem follow these somewhat clear instructions. Thanks.

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