Firmware problem, Zen to

I tried to upgrade my Zen touch to the playforsure firmware, but it didn't take it, now I have a "firmware problem" message that doesn't go away, I did a cleanup, format with no luck, it only boots into recovery mode and if I try to flash it again I get a message that the player is not connected to the PC.
Is there any way to fix it's or is it the end of it's
Any help is greatly appreciated, I love my Zen Touch, especially the battery life
Thnaks in advance and happy new year!!
Erik

Hi there, I have the same Problem. Tried to update to firmware 2..0, followed the Instructions but then the Player was no more detected via usb, the update failed during the process "your player is beeing reeboted, please wait...", but nothing happened! When I tried do reconnect it in the recovery mode, my Computer didn't detect the player, the flash-tool said "player is not connectet, please connect the player"
Same problem on another system! Both System with XP-pro SP2. What can I do? What "drivers" do I need? Please help me!
Thanks!
Gero

Similar Messages

Solution for "Firmware problem" Zen Touch with Media Player 11 and Windows XP

Hello,?I like to share this information about my troubles with updating my Zen Touch. At first my Media Player would not detect my Zen Touch. As I hoped the update of the firmware would solve my problem I started a firmware update. Unfortunatly it went wrong as a result the Zen unit did not boot anymore an gave a "Firmware problem". Due to this problem I could not reinstall the firmware as Windows XP did not detect my Zen. I was ready to trow the unit out of the window when I found this solution. And it really worked for me. I hope it wil solve your problems too. And many thanks to DG?http://answers.yahoo.com/question/in...6280245AAiPliB?Best Answer - Chosen by Asker
I had the same problem. You don't have to call Creative. You don't have to spend any money. Here's how I fixed it:
1. If you have Windows Media Player uninstall it and reboot
2. Uninstall the WMP Runtime format from add/remove programs ( you may have to check the "show updates" box) and reboot
3. With the Zen Touch connected, go to Device Manager and uninstall it and then unplug the USB cable.
4. Uninstall ALL Creative software including the Zen drivers and then Reboot
5. From Device Manager, uninstall ALL USB root hubs and reboot
6. Plug in the Zen and wait for windows to detect it. In my case windows showed it as "Creative Zen" and then changed it to "MTP Device."
7. Run the firmware update again. It should go ahead and update now.
You can reinstall WMP if you want after this. Be sure to get the latest version from microsoft's website.
Hope this hel
ps.

Thanks for sharing this with us!

RELOAD FIRMWARE PROBLEM ZEN VISION M 3

I AM IN THE PROCESS OF RELOADING THE FIRMWARE FOR MY PLAYER. FILE? VERSION .62 02 .DOES ANYBODY KNOW HOW LONG THE PROCESS TAKES, I HAVE THE UPGRADING FIRMWARE BOX SHOWING ON MY PC SCREEN . IT SHOWS UPGRADING FIRMWARE PLEASE WAIT BUT FOR HOW LONG, IT SEEMS TO HAVE BEEN A COUPLE OF HOURS ALREADY, IS THIS NORMAL. PLEASE HELP IF POSSIBLE THANKS

I asume your charging your player via the USB suply from your P.C and you dont have a creative power adaptor?
most 5 volt power adaptors should work with your vision:M as long as they are as follows:
Are a regulated supply:
most 5 volt suplys are regulated, but some cheaper uni'versal power supplys are un regulated these typicly have a voltage output selection on them, check the packaging.
Have the coorect polarity, check the pins have the positi've and negati've supy on the correct pins, this is almost always marked on the device and the power supply showing a + and - symbol and a line to the centre pin usualy marked as a dot and the outer pin marked like a C
the correct output voltage, 5 volts DC is whats needed
As for current this is sometimes rated in amps or milli amps (Mah i think) as long as the power supply is powerful enough this shouldnt matter, unlike voltage it shouldnt matter too much, although if you have a multi meter it might be useful to check the output voltage bofore using the power supply.
A suitable alternati've to the creative power supply would be one suitable for another 5 volt device such as a playstation portable.

Zen Vision:M - firmware problem

Hello!
I'm having some trouble with my Zen Vison:M 30 GB (I'm using Windows Vista 32-bit with SP2). After resetting the player I got the message "Firmware problem". The player displays this message until the battery is empty and if I reset the player once again it takes approximately 5 minutes "rebuilding libraries"(at least that's what I think it's called in English)?and then the "Firmware problem" is back.
Well, then I downloaded the MP3 recovery tool from Creative. After recharging the battery the recovery tool recognizes my Zen, downloads the firmware and... tells me that the player is not longer connected (it is actually).
Does anyone know how I can update my firmware or reboot the player? Any help would?be appreciated!!
Greeting from Anders Hansen, Denmark
Message Edited by andersryom on 07-7-2009 2:37 PM

It would be best to update the firmware on the XP computer. If you have WMP on the Xp computer you will need to rollack to WMP0 for the firmware file to see the player & update it.http://www.microsoft.com/windows/win...ionofthePlayer Emailing Creative will? tell you to come here & you already are hereMessage Edited by coachop94 on 07-20-2009 03:29 AM

Zen Vision M Firmware Problem!!! Can't deal with this thing any more...

Can't deal with this thing any more...3 Hello friends I'm new in the forum
Well as the title mentions, I'm about to throw this thing oute of the window!!!
It's a 30 GB Zen Vision M, I own it ,5 years now...
I have read all the relevant posts in the forum about this player, I tried my best, nothing really worked.....
So now I have a Zen which only boots in the recovery mode!!
I have Cleaned it Up, Formated it, and tried to reload its firmware BUT when I connect it and try to reload it, in the end it always says Firmware Upgrade Failed!!Really can't understand it!!!!!
I've communicated with Creative, i wasn't at all satisfied with their responses... I think what they're trying to do is to avoid me, and earn some time with really useless suggestions which I had already told them won't work!!!So in the end they wanted me to send my Zen in Italy and pay more than 100 Euros for what an ,5 year old mp3 player?No I prefer buying a new Cowon with that amount of money!!!
Anyways I'm pretty mad now, so I'll move to the subject..
I have Service Pack 3 Windows XP in my computer, and I did roll back on the Media Player 0 from the I had, using the instructions from a previous post. The truth is that it rolled back with less steps than it showed, and I say that because it mentions in a step that in the add-remove programms, in the Windows XP-Software Updates section, I should find a Windows Media player thing which really doesnt exist and I suspect it's the Service Pack 3 because I have done the same in a SP2 and worked exactly as the steps said..Anyway the fact is I have Windows Media Player 0 now!!!
Please someone tell why can't I upgrade my firmware... I can't deal with this anymore!!!!

KRe: Zen Vision M Firmware Problem!!! Can't deal with this thing any more..._
menios wrote:
So you say that I actually have the Windows Media Player 0, because my Zen is being recognised..
I have rebooted it several times but its just the same thing...it shows firmware problem!!
Why isn't this player working?I've seen many people, not only from here, who have the same exact problem and they gave up on their mp3... I dont have this kind of luxury to buy a new one!!I don't know whether Creative has put on this a "time bomb" or is just faulty, but I really wish it could be saved..
I'm saying it is WMP0 because the firmware file sees the player. The computer can recognize it but with WMP components that firmware file would be grayed-out..So when you reloaded the firmware did you choose "reload firmware" Before you connected it's?(That is what erases the firmware prior to uploading the firmware. If you did not do that it could cause it to fail.Do these ste
ps.
Open the firmware file,On the player format>cleanup>choose reload firmware, then connect & run the firmware file.

Zen Vision 30GB Firmware Problem - No solution wo

I have a Zen Vision 30GB (not a Zen Vision M or W, just a Zen Vision). On Friday I was trying to add songs to my Zen and halfway through adding the songs I got an error on the computer saying "player not connected". So I undocked the player, turned it off and reset my computer. Saturday morning I turned on my Zen to try to add songs again and I got the error message on my Zen?"Firmware Problem" and it put me in "Recovery Mode". The first thing I did was try to reload the firmware, but when I plugged the Zen to the computer it says "docked", but I cannot move through the menu. When I unhook it from the computer I can move through the menu. BTW I am running Windows Vista 32-bit. I have uninstalled the Zen software and installed the software off the Creative website for Vista, but when I try to run the firmware it says "Player not connected, please connect player."? When I plug the player in via USB my computer recognizes it and prompts me if I want to sync my player, so there isn't anything wrong with my USB connection. The?Device Manager recognizes it however Windows Media Player does not. I get the same error message when I try to do the Recovery Tool on the Creative website. I have looked for solutions on the forums and just doing Google searches, but I have not been able to get anything to work. Please help me!? The player is less than a year old. I have never had any problems with it before, never been dropped or anything like that, so i am not sure what is going on. Any help or suggestions would be great!? I sent an email to customer support yesterday and the reply I received this morning was no help. First they thought I had the Zen Vision M, even though I specifically said I had the Zen Vision and gave them the serial number and everything. I sent them back a message today and hopefully they can help, but it is frustrating having to send an email and wait around for a reply.

Re: Zen Vision 30GB Firmware Problem - No solution works\ I recently had this problem with a player i got off Ebay. What I did was format>cleanup>reboot the device thru the recovery screen on the the player. Problem solved . Be advised this will erase all the files (music ect.) http://forums.creative.com/creativel...ap&thread.id=3
Dragonboy wrote:
I seem to have a very similar problem as you. I have a zen vision m (30g) and i also use vista. I am getting the message "firmware problem" after is tries to "rebuild". I need some major help. I ended up giving up a while ago and bought a microsoft zune. It is not as good and i miss my zen. If anyone can give me some info it would be much appreciated.

Firmware problem with zen ex

Can anyone help me with this issue. I get the message firmware problem after I turn my player on and it tries to rebuild the libraries. I have tried to update the OS in the hope this would fix it but I got the same error. As you may have guessed I am new to this and have only had the player for month.
Many thanks

See here in the Zen FAQ at Nomadness.net.

20GB ZEN firmware problem! pls help me someone...

hi there my 20GB zen is saying it has a firmware problem... i have tried to fix it by reloading the firmware again but it is not even recognising that it is connected... i am not that good with computers so if anyone has any suggestions i would really appreciate it as i am DESPERATE!! cheers

your only options are:
1. try another decompiler.
2. decompile manually (and that's too advanced to discuss in a forum). but you might find help using google.

*URGENT* Firmware Problem On Zen To

Hey,
Ok so i was updating my firmware using the latest
and legit download from your website when an
error occured.
Now whenever i boot up my ZEN TOUCH i
get "Firmware Problem" and it goes into recovery
mode. I have tried updating on 2 different
computers and i have done it with the AC plug in
but still nothing works. The error i get when i
try to update is that (even though the computer
recognises the zen) the update firmware
application does not recognise and asks for it to
be plugged in (also nomad explorer does not
recognise it)
Please can you guys help?
Drakhra
I have also tried reverting to wmp0 but still on both computers no resultMessage Edited by Drakhra on 0-5-2006 03:32 PM

Interesting... I burnt all the necessary software to a CD (which included: JB3MV2_PCWDRV_US__30_03.exe [Creative Zen Touch Drivers], ZenTouch_PCFW_L4__0_03.exe [Old Firmware update], and ZenTouchP4S_PCFW_LB_2__0.exe [Latest Firmware update]). loaded the CD onto a laptop. Installed JB3MV2_PCWDRV_US__30_03.exe which are the drivers for my creative zen touch. With my Creative Zen Touch plugged in via USB port. it asked me to reconnect the device. I reconnected it. I attempted to install Firmware: ZenTouch_PCFW_L4__0_03 it gave me the same error before. Then I double clicked firmware ZenTouchP4S_PCFW_LB_2__0.exe and it recognized my Creative zen and is currently updating the firmware. Suggestion:if you have all these files on the computers try uninstalling and then reinstalling. Might be a trial by error thing. Hopefully this hel
ps.
-Regen

I need help , 8GB ZEN has 'Firmware Problem' mess

Hi there I'm from Singapore & I bought a 8GB ZEN from West Mall's Harvey Norman last Oct .
Eariler on , I realised that my ZEN has a 'Firmware Problem' message displayed on the screen . I try as might to reset the player countless times but no matter what , the message still appears & to make things worst I tried to call the customer/techincal support hotlines but they're closed for the day :S
I don't know what happened , it was still working fine this morning when I brought it to Uni . Does anyone know how to solve this problem ?
Thanks
Karen

If you get the firmware error, you can go into the Recovery mode by holding down the Play/Pause button while turning on the unit. Then do a 'Reload Firmware'. This will clear the firmware. Download and run the Firmware update from the Creative website for the Zen. This should reaload the firmware with the latest version.
If that fails, just bring the Zen and the receipt down to the Creative service centre and they will take care of it.

I got a firmware problem on my zen extra please hel

i was trying to upgrade the Firmware on my Zen Xrta with the PlayForSure but it stops updating and i shut the mp3 player down and now im stuck at rescue mode...i tryed to reload the Firmware but it gives me a MTP device, and don't show up in Windows Media Player beta, Realplayer, or Media Source...when i turn it on it said Firmware Problem and just does on the rescue mode...i want to get out of rescue mode so i can put my songs on..if i sound mean it because i been frusted at this...

For all those still suffering from this problem I managed to get it fixed. While searching about for other people with the same problem I found one post where someone said their player wasn't being recognised and he was recommended to go back to Windows Media Player 0 (instead of ). He said he did it and now it worked. So I did the same (after a few problems with windows I got back to an older version of WMP). I then found on the knowledgebase page a link for people having problems with connection. There are then 2 pieces of software from microsoft (updates I think) it says to install. After I did this and restarted the computer I was able to run the firmware update again and this time the player was recognised, and now it works .
This is the link to the thing on the knowledgebase http://ask.europe.creative.com/SRVS/....com,case=9287
Hope this will also work for you guys.

Need Help Urgently Zen Micro "Firmware Problem&qu

Hello,
I've had my Zen Micro for a year now and due to a "screw up" when i start my player it displays the error "Firmware Problem" and start up in recovery mode. When I try to reload the firmware the update application on my pc it says "Your player is not connected" now can I fix this so I can start using my wonderful Zen again?
PC Specs If needed: Windows Media Center Service Pack 2

Thanks for the reply, but that firmware download doesn't work for me. As I said in my original post, my player is not recognized as being connected when it is. It is not my computer because Jukebox opens up when it detects the device and it is listed among my removable hardware.
I've downloaded the software, but nothing happens after the "select your language" prompt. It just says "Your player is not connected please connect your player" with a grayed out 'Upgrade' button and a darkened 'Close' button. I've tried unplugging and reconnecting the USB, but it still doesn't recognize that it's there.
Anyone else have an idea?Message Edited by lizzievee on 02-04-2007:29 AM

Zen Micro firmware problem

I installed my new firm ware on monday and things were going good until about thursday my zen micro would shut off for no reason in the middle of a song when i turn it back on its turns back off right away so i have to remove the battery to fix it but after an hour of use its turns off again unexpectedly. i hope i dont have get an rma. is it the new firmware? i never had any problems before please help

I have had my zen micro about 3 weeks now or a month im not sure. well i installed firmware on it and i think its the lastest version its 2. and today i was listening 2 it and all of a sudden it stopped so i turned it off then back on and the first thing that pops up is firmware problem. so i go here and do all the ste
ps.
i rebooted. disk clean up. reloade firmware and put it back in. now it is still there. i dont think this is a major problem i just need some help on how to fix it. thanks

ZEN 4G FIRMWARE PROBLEM !

hi, I am from Portugal and?my mp3 has a firmware problem. I tried to install "Automated firmware update and/or formatting for CL MP3 players" but it does not work because it says that is impossible recognize the connection between computer and zen system.Where should I go to support my Zen mp3, in Portugal ?tHANKS

Hello Marijntj,
You may want to check out this thread. See if that hel
ps.
Welcome on board!

Zen V 'Firmware problem'

Zen V 'Firmware problem', So, one day i was putting in some new music into my Zen V and the transfering canceled in one momment my Zen shut down and now i cant even turn him on. Now when I put him into my USB its turning on theres logo of Creative and few secs later on screen is written 'firware problem' ofc I downlloaded a new firmware but here is another problem my computer dont see the Zen, but when he is in USB it looks like he is charging battery. Can someone help me with this?
s I solved the problem, now my mp3 is charging normally.

You can see this method to rollback Windows Media Player properly.
http://www.microsoft.com/windows/win...ionofthePlayer
Jason

Firmware problem, Zen to

Similar Messages

Maybe you are looking for