FIX : Elements 11 photodownloader freezes Win7SP1 when reading from SD card
I found a problem with Elements 11 and the photodownloader. (complete freeze, no blue screen, no possibility to shut down the application because the keyboard, mouse and screen are completely frozen, only shutdown the hard way possible)
My machine is running Win7SP1 64 Bit
SInce a couple of days my computer froze completely when I tried downloading photo's from an SD card.
After an extensive diagnostic, reinstalling elements, testing via an USB key, I found the problem was when photodownloader reads from an SD card.
With this I checked all Microsoft updates which had been installed and which might affect the SD card reader, when I found the MS update KB2800095.
When I removed this update, and rebooted, the photodownloader worked fine again, even when reading from SD cards.
Something in the patch from Microsoft makes photodownloader and Win7 to completely freeze up.
I am running Windows 7 Home Premium. The autoplay box automatically comes up with the Elements 12 box to select, but when I click on it, it gives that hateful noise and says "that there is no file associated with it and to go to default programs and associate it with one. When I go to the Default programs, it gives this list of stupid stuff like "Paint" whatever that is, and stuff I never use and there is no way to add Elements 12 or any other thing. Have right clicked, left clicked and everything else but nothing works.
How could I uninstall the entire program and not lose my organizer that has 40,000 photos and videos on there? I don't understand it.
And, also, I have to admit that I have no understanding whatsoever to understand the link that you so kindly gave me. Sorry to be such an idiot, but I'm a nurse, not a computer expert and guess it is pretty clear that I just don't understand it. My husband is an IT person but has no idea what to tell me because he has never worked with stuff like Elements or Photoshop, etc.
Any other suggestions that I could understand would be really appreciated. Am just so frustrated.
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THANKS
Hank Wilkinson
Please visit my web site <http://www.hankwilkinson.com/> www.hankwilkinson.com for the latest of my photos
For information on any of these photos please email me or call 612-756-9970 -
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