Fixing problems with the Microsoft Windows Installer Cleanup Utility

Sorry for the long subject. I am having what appear to be common problems with my acrobat reader for which the only solution appears to be using the microsoft windows installer cleanup thing.
I have acheived downloading the utility to my desktop but when I try to run it I get an error message as follows:
Across the top of the message it says 'WINDOWS SCRIPT HOST' and in the box it says:
Script: C:\DOCUMEN~1\Karen\LOCAL~1\Temp\IXP000.TMP\StartMsi.vbs
Line: 1
Char: 1
Error: The specified module could not be found
Code: 800700E
Source: (Null)
Does anyone have any clues as to where I can go from here as I am stuck with a program I can neither use or uninstall, and a reascue plan that doesn't want to cooperate either. And please treat me like a 2 yr old with the technical stuff. Thanks. :-)
Karen

Can you try to download it again, perhaps to the C:\ drive rather than the Desktop? Delete the Desktop download, then open Windows Explorer, and run the installer from the C:\ drive.
P.S. do you have administrative privileges on your system?

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