Flash builder 4.7 upgrade issue from Flash builder 4.5 (key is not valid)

Hi,
We (Company) are buying Adobe products more than 6-7 years now. We bought the Flash builder premium 4.5 and Flash builder premium 4.5 for PHP volume licence. Now flash builder 4.7 should be complementary upgrade for us. But when we are using Flash builder 4.7 trial version and adding serial number (Flash builder 4.5 serial number), it's just not working and showing a error "key is not valid".
I chat with Adobe customer care 4 different people, they end up saying that let us transfer you to volume licence department and then chat ended. No more chat messages, I checked more than one hour and still no message.
Then I called they, it took 15 mins to connect with customer care. I picked the "upgrade" option from phone menu and then connected with a guy. After listening complete case he forwarded my call to Volume licence executive and the volume licence executive transferred it to some other guy and the other guy redirect it to some specialized person. So total 4 guys. The last guy (specialized) name was Rohit.
This guy Rohit asked me, did I buy a customer support programme (some product about $2.nn.00 )? I said no, we bought volume licenses for Flash builder premium 4.5 ( about $4000.00 ****). He said, sorry sir I can not help you in this, but I can provide you an e-mail address and you can report your concern there. I already passed my 1.5 hour in this conversation. I said okie. He gave me a case number and told me that he will send a email mentioning that email address as per my request I disconnect the phone.
I never get that email address.
Can some one suggest me what to do next. My case number is : 209-788-274.
My email is: [email protected]
Thanks,
Amitabh Arya

I have the same problem, and i have send request complementary upgrade (Adobe® Flash® Builder® 4.7 Complimentary Upgrade), and only received a Acrobat change licensed...
I´m working with 4.7 Beta the last mounths, and now all the days have to see "please enter your license". So one problem that you can jump with money (if you have that money..), isn´t a problem. Like a i have license from flex 3, upgrade to flex 4, and upgrade to flex 4.5, i´m going to take de upgrade from 4 standard to 4.7 standard (47,97 euros), and not waste my time and money on calls. So yes, I'll see adobe with another eyes...
Best regards,
José Ramón León

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Windows 8.1 Pro upgrade issue (from Windows 8 Pro) on Envy 23 TouchSmart All-In-One...

Hello,
I have an HP Envy 23 Touchsmart All-In-One that I purchased a year ago (around 12/2012). It came preinstalled with Windows 8.
System Information:
a) Intel(R) Core(TM) i7-3770S CPU @ 3.10 GHz
b) 8192 MB of RAM
A few weeks after I had bought the system, I upgraded to Windows 8 Pro with Media Center that I purchased through Microsoft's upgrade program.
Last week (10/19/2013), I saw the upgrade option to Windows 8.1 in the store and decided to upgrade.
After a few minutes, I got a prompt asking me to restart the computer and I did.
However, I noticed that the screen went blank, but it really didn't restart - I saw that the hard disk light was still blinking and I waited for around 15 minutes. I know it didn't restart because if it did I would have seen the HP logo on the BIOS screen. A little later, the system went into sleep mode (at least, the power button light was blinking slowly as if it was on sleep). Since it was late at night, I decided to leave the system alone and decided to check on it next morning. Next morning, it was still in sleep mode (as I feared) - when I tried to wake it up from sleep by moving the mouse/hitting the return key, it made the exact sounds as if it was waking up from sleep (as it always does), but the screen was still blank. The power button slight was glowing steadily indicating that it is awake now.
At this point, I decided to power down the system by holding the power button for a few seconds. Upon reboot, I saw the HP logo on the BIOS bootup screen and then the screen went blank and nothing came up.
So I decided to do a system recovery using my Windows 8 recovery CD and powered down the system with the CD in its slot. This time, the system came up and immediately started restoring my OS to a previous version.
Upon logging in to the recovered system, I got the following message:
"Couldn't update to Windows 8.1
Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.
0xC1900101 - 0x40019".
I tried reinstalling Windows 8.1 a couple of times after this. Once by disabling all the non-Microsoft services and disabling all the startup programs. Still the same result.
I don't have any antivirus software on my system other the default Microsoft system protection software.
Any help, much appreciated.
Thanks.
This question was solved.
View Solution.

I've posted the following on the following Microsoft form.
http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_install/81-install-error-0xc1900...
Since my hardware is the subject of this HP thread, I thought it might be advantagous to others to post it here too.
In the hopes of preventing anyone else expending this amount of time:
HP Envy 23, no external devices except wireless keyboard&mouse
1) Attempted 8.1 from MSDN ISO download and dvd burn. Result: 0xc1900101-0x40019
2) Attempted 8.1 from MSDN ISO download and dvd burn just because I didn't believe number 1. Result: 0xc1900101-0x40019
3) Attempted 8.1 from Microsoft store Result: 0xc1900101-0x40019
4) Attempted 8.1 from Microsoft store just because I didn't believe number 3 Result: 0xc1900101-0x40019
5) Read online that Task Manager, startup, disable all would work. Attempted 8.1 from Microsoft store Result: 0xc1900101-0x40019
6) Read online that enabling security to admin group for Crypto directory. Attempted 8.1 from Microsoft store Result: 0xc1900101-0x40019
7) Read online that ensuring drivers are all current. MS update, HP update, physically clicked on each driver, update in Device manager, Attempted 8.1 from Microsoft store Result: 0xc1900101-0x40019
8) Read online that turning Firewall off, Attempted 8.1 from Microsoft store Result: 0xc1900101-0x40019
9) Woke up this morning and evidently Win 8.0 decided on its own to Attempted 8.1 from Microsoft store Result: 0xc1900101-0x40019
Good news: Fall back to 8.0 has been flawless with the exception of the need to reenter the network key.
Bad news: Still on 8.0
Based on, in every case, the upgraded machine can be: Accessed via admin share c$ from a network device and can NOT be remoted into and the local display is 'illuminated' but not responsive and dark black (BSOD), my GUESS is a screen / display driver is failing on first boot to 8.1
I've reviewed everything on the C: drive with the extension "log" and a date close to the install date/time without success of isolating exactly what is failing.
Hope no one else expends this much time.
David
Professional Developer

Flash builder 4.7 upgrade issue from Flash builder 4.5 (key is not valid)

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