Flash CS3 quits unexpectedly when opening FLA

Question

When I try to open FLA files, Flash just quits (disappears
instantly), and I can't open or work in any files unless I start
from scratch. I'm on Windows XP Pro, and on a pretty high-end
gaming PC, so it's not a hardware problem. I've been using Flash
for about 10 years and have never encountered such a major problem
with the application before. I upgraded from CS2 to CS3 a few
months ago and was using it with no problem until last week.
I have several projects that have fallen behind, and
I’m having no luck opening my FLA files. My FLA files are not
corrupt, because I’ve tried opening various FLA files that
I’ve created from over the past several years – same
problem.
I spoke to my colleagues, and some of them have had this
problem with other CS3 programs, like Photoshop and Illustrator -
when they called support, Adobe said this may be a permissions
issue. This was what they suggested when I called as well - which
makes me think that CS3 apps have some kind of issue/bug with
permissions. However, the users and permissions on my machine have
not changed since I was working with Flash before (I didn't have
this problem before last week). Adobe support also suggested that I
uninstall Flash and reinstall it (for some reason, this process
took about 1 hr), but that didn’t work either.
In the past, I've seen individual FLA files that have been
corrupted – but nothing like this, where Flash just quits all
together for no reason. I am desperate to work on my Flash projects
– anyone who has any suggestions, PLEASE let me know.
Thanks much

Answer 1

Hi Donna,
We've seen a few reports of this behaviour this week, however, we've not been able to reproduce.  To help us troubleshoot, please provide the following information:
In the 'Flash Player quit unexpectedly' window, click REPORT. This will display some crash log information.  Copy the entire contents of the crash report into a text file and name it something like 'crashlog.txt'.
Both of the log files listed in the Where do I find the Flash Player installation log on the Macintosh? tech note
Both of the files in ~/Library/Logs/Adobe_ADMLogs directory
Upload the crash log file and both log files using the the instructions here How to share a document
Thank you.
Maria
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