Flashing Question Mark Folder on Start-up

I recently starting having administration issues with my Mac Mini.
I went to update to OS 10.5.7 and when the administrator box came up asking for my password, my name was missing. After putting in the correct information, was unable to update, but received the message what my clue to password was.
Anyway, I performed a safe startup, changed the password and tried again. Same issue as before. So I started up from the Start Up Disk, and ran Disk Utilities and verified the disk and repaired any permission issues. When I started up my Mac Mini from the hard drive, I still did not have my administrator password working.
At this point, the start-up ping is gone.
I reset the Pram and had the same issue. So, I saved all important files to an external hard drive and tried to do a clean install. I was unable to do the clean install.
I removed the hard drive from my Mac Mini and installed it into a friends Mac Mini. I had complete control of my computer with no administrator password issues, the ping was there, and I could reload all saved items and still not have any issue no matter how I started up the computer. I then performed a complete erase and reinstall and still had no problems.
I reinstalled the hard drive into my Mac Mini, and I now have the Flashing Question Mark Folder with gray screen on start-up and no ping. Can't fire wire to start up, can't clone, can't start-up from disk, safe mode, etc..
Any ideas would be helpful. Most likely I will be going to the Apple Store and seeing what they can do.

generally, the flashing folder mark means it can not find the startup drive.
if you hear those kind of noises your hard drive is most likely dead. while this is almost certainly true you can try booting from the install DVD and see if the drive is visible in disk utility. if you can't insert the DVD try this. reboot and hold option at the chime. this should boot you into startup drive manager. there you should be able to insert the DVd and choose it as the startup drive. boot from the DVd and once past the language screen start disk utility from the Utilities menu at the top. see if it detects the internal drive. if it does, try repairing it. if it doesn't the drive is dead.

Similar Messages

Flashing question mark folder at start, broken CD drive, warranty Q's.

Hello! Thanks for reading.
Okay, so here's the background: I was just chilling around the house yesterday with my macbook, and it freezes, with no response from the touchpad or keyboard. I figure no problem, and just turn it off and on again. And then thats when I got the flashing question mark folder.
So I hopped on my family's PC to do some research, hoping to be able to fix it myself. Turns out the best way to fix it is to pop in the disk that came with the computer during start up... which I can't do because my disk drive is broken. I also tried other things, like pressing various keys (ctrl + option + p + r, or something like that)... and that didn't work.
The disk drive broke when I was at school, and as it was finals week, I had no time to get my computer to a genius bar. Then I moved quite a distance (see below), a process which has taken up most of my summer and made me quite busy to the point it has taken my macbook pretty much dying on me to get it to a genius bar. Gah.
So I guess I have a lot of questions now.
My computer is JUST a year old, by give or take a week or two.
I bought my computer from an authorized U.S. reseller in Japan while I was living there (I live in the US now, which I definitely wasn't expecting a year ago)... and no contact from apple came to buy apple care. Is it possible that because of the circumstance under which I bought my computer, that apple may still cover any repair or replacement fees under the warranty?
Also, I made an appointment at the local genius bar. Will that be free?
Also, does anybody have any other suggestions about how to get my computer up and running away from the **** that is the question mark folder?
Much thanks! I appreciate your time.

You made 2 big mistakes. 1) Apple may or may not contact you about AppleCare (sometimes I've gotten a postcard or email and other times I've not) but it is up to you to buy it before the 1 year mark. 2) whether it was convenient to get the computer repaired at the time or not, you should have contacted Apple to get the issue in the computer. If you didn't, Apple has no reason to believe it happened after the warranty ended.
You are going to foot the bill for the repairs

Flashing question mark folder when start iMac after Time Capsule performed a new back up

I switched my iMac on after a few days away and I was asked to start a new back up for Time Capsule to enhance the performance of the device (or something along those lines). Clicked the back up now and carried on, having read the process could take a few hours (not surprising because of the amount of data on my computer).
Left it running overnight and when I came back this morning the computer was off. Switched it on, saw the apple logo and the progress bar but it didn't move past 25% before I had a message in several languages to turn the computer off (and some script in the top left corner. From memory I think I saw <panic> in that script but not 100% sure).
When I switched it back on I had the dreadful flashing question mark so performed steps described in support.apple.com/kb/ts1440 several times and performed a safe Boot. No results.
I haven't reinstalled Mac OS X (step 11 in ts1440) as I don't want to erase the hard drive.
I have plugged the Time Capsule in a MacBook and it seems empty bar 2 very small files so I'm now very worried. I have some questions:
1- I'm not a technical person so is this now a case of bringing the iMac and Time Capsule to an Apple shop or call Apple support when they reopen tomorrow Monday?
2 - Is my data wiped out in the iMac and Time Capsule? If yes is it recoverable - obviously not by me but by an expert?
3 - what created the problem? My Lightroom 3 catalog was corrupted 3-4 times over the last few weeks and was surprised that Time Capsule wanted to perform a new back up but everything otherwise was working fine.
I'm very much looking forward to your help and suggestions.

You have a couple of options and I also have a suggestion for the future. First is you can try Data Rescue software. You can find it at:
http://www.prosofteng.com/products/data_rescue.php
The other is sending the HD out to a professional data recovery service.
My suggestion though is using a redundant backup system. Many on this forum do just that because a backup (as you have found out) can fail too. What I use is TM and on a separate EHD I created a bootable clone using SuperDuper. You can use SuperDuper or Carbon Copy Cloner for this. I'd recommend reading the following MacWorld articles for backup strategies. I think you'll see a recurring them in them and that is redundancy is wise.
Backup Plan
Backup Plan II
Backup Plan III
Also it wasn't a virus, you are correct there are none for OS X.
Good luck on the recovery.

Flashing question mark folder on start up, macbook pro. plz help

Hey folks,
I know there are threads on this but since I am using my blackberry to write this message I am unable to search the forum.
Ok. So that's what my macbook pro is doing and its also not letting insert a cd or dvd in the superdrive, seems like it just jammed up. However when I press T on the start up it brings me into a firewire mode? How can I fix my start up issue?
Secondly I hear the left side of my macbook pro (I think that's where the hard drive is) while the computer starts up I hear it sipping and the noise it makes is like a scratching noise.
And finaly no idea as to why its over heating?
Plz help.
-Joey

generally, the flashing folder mark means it can not find the startup drive.
if you hear those kind of noises your hard drive is most likely dead. while this is almost certainly true you can try booting from the install DVD and see if the drive is visible in disk utility. if you can't insert the DVD try this. reboot and hold option at the chime. this should boot you into startup drive manager. there you should be able to insert the DVd and choose it as the startup drive. boot from the DVd and once past the language screen start disk utility from the Utilities menu at the top. see if it detects the internal drive. if it does, try repairing it. if it doesn't the drive is dead.

Flashing question mark folder at start up

My boyfriends Imac has not been running for months now and his birthday is coming up so I want to get it fixed. Before it quit turning on there was a weird clicking noise coming from the fan like a click click click vrrrroooommm.. and it would happen over and over and make all of the applications run slow. Then it turned into starting the computer to a blank screen and a flashing folder with an envelope. We think it is a failed hard drive from reading the message boards and the warranty has expired. Do I still have to get a diagnostic from the store or can I say the hard drive has failed and buy a new one and get the apple store to replace it? Do you think it will be expensive?

Welcome to Discussions - getting a diagnosis from a Genius at the Apple store is free, and I would suggest doing that before investing in a hard drive. Once you know what the problem is (and it could well be a failed power supply), you can decide whether it is economic to fix it, or perhaps invest in a new machine. Apple will be happy to replace the drive for you, however, you can get good drives much more cheaply at a place like [macsales.com] and then ask a local Apple reseller to install it for you.

Flashing question mark folder at start up. Standard solutions do nothing!

I know this is a common problem, and I have attempted most (if not all) of the usual solutions. Restarting holding various keys, etc. None of them do anything. I either continue to get the flashing folder, or (when rebooting while holding Option) a blank grey screen with just my mouse pointer. Am I out of luck here?

How to Perform an Archive and Install
An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger, Leopard or Snow Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.

Computer frooze - now flashing question mark folder on start up

Help...what is my next step. Tried to look through threads for quick answer. All my manuals are in another place! J

DavidOC suggested to start from the original DVD. What might be a thought is for you to repair permissions / disk from there. You need to go past "Use English as install language". The, from the simplified finder bar, choose "utilities/disk utility".
If it comes back with a descriptor for your harddrive disk (HDD) rather than the name you gave it when OSX was running ok, then you may have a corrupted disk in need of repair. If disk utility "cannot mount" the damaged drive, and you haven't got techtool or diskwarrior, then you might have to reinstall your OS from scratch, I am afraid. If, e.g. the +volume header+ is bad, then the HDD in its existing format cannot be read. Hopefully, you can repair it with disk utility / repair disk permissions.

Flashing Question mark Folder and clicking - no start up.

Dear Mac Users,
I've already got some info on the above, but my 3.5year old G5 iMac wont get past the flashing question mark folder icon. It can't find the start-up drive. The think the hard drive is dead - if I start up from external HD it's OK and/or Tiger CD - but the mac's HD is nowhere to be seen on any disk utility.
Just bought Disk Warrior - that wont see the iMac HDrive either - so unless anyone has got a fix, it looks like the thing will be dumped or I get a new HD. Are these easy to buy and fit? It's a Rev A model, (the buzzy first edition). I haven't got all my files backed up, just the key ones, which are now on a new alum iMac. Or I could run it off an external drive (noisy, though).
I had been moving the G5 around a lot (switched off) before it went belly up - could this be a cause?
Maybe it'd been feeling left out, with the new 24in installed.
Hope someone can shed further light.
Rob
(PS - anyone want buy my Disk Warrior?)

Your drive is dead, you can look in [macsales.com] or [smalldog.com] for a new new one. The drive isn't too difficult to replace, you can do it yourself, and do get the largest one you can afford, just make sure it's a 3.5" SATA.
Keep your DiskWarrior, you never know when it'll come in handy.

Hard disk in mums macbook failed, bought a new one, formatted it first. Have tried starting it with every possible key and I either get flashing question mark folder or a cursor.

Hard disk in mums macbook failed, bought a new one, used sata adapter cable to format it for mac first. Connected it and have tried starting it with every possible key combination and I either get flashing question mark folder or a cursor. A disk is stuck in it so I can't boot from OSX, and yes I have tried every option of starting to try and eject disk but none work. HELP ME!

Five ways to eject a stuck CD or DVD from the optical drive
Ejecting the stuck disc can usually be done in one of the following ways:
1. Restart the computer and after the chime press and hold down the
      left mouse button until the disc ejects.
2. Press the Eject button on your keyboard.
3. Click on the Eject button in the menubar.
4. Press COMMAND-E.
5. If none of the above work try this: Open the Terminal application in
      your Utilities folder. At the prompt enter or paste the following:
        /usr/bin/drutil eject
If this fails then try this:
Boot the computer into Single-user Mode. At the prompt enter the same command as used above. To restart the computer enter "reboot" at the prompt without quotes.
If you have a 2010 MBP or later, then you can use Internet Recovery. Start by rebooting the computer. At the chime press and hold down the COMMAND-OPTION-R keys until a Globe appears in the upper part of the screen. This process can take upwards of 15 minutes to get connected to the Apple network servers. You should eventually see the utility screen of the Recovery HD. You may now go about the process to install Mountain Lion:
Install Lion/Mountain Lion on a New HDD/SDD
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Internet Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND-OPTION- R keys until a globe appears on the screen. Wait patiently - 15-20 minutes - until the Recovery main menu appears.
Partition and Format the hard drive:
1. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your external hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed. Quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Install button. Be sure to select the correct drive to use if you have more than one.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

Persistent Flashing Question Mark Folder Icon, after Repair & Rebuild-THX!

Hello All,
Thank you in advance for any insights.
For the past week, one/two days after a force re-boot, my Quicksilver Mac (OSX 10.4.11 and OS 9 Classic) starts up with the dreaded flashing question mark folder.
The start up disk has always been on "Mac OS X, 10.4.11 on main stuff" ("main stuff" is the name of the hard drive.)
The first time, I ran DiskWarrior and rebuilt the hard drive, which is kind of new as it was replaced in April 2009. Then I ran OnyX and got a clean bill of health. The Mac was shut down at the end of the day as is my habit via turning off the power strip.
If it helps, here's part of the DiskWarrior report:
• 13 files had a directory entry with an incorrect text encoding value that was repaired.
• 340 files had a damaged extended attribute that was repaired.
• 3 folders had a directory entry with an incorrect custom icon flag that was repaired.
• Incorrect values in the Volume Information were repaired.
Disk Information:
Files: 370,719
Folders: 85,161
Free Space: 92.55 GB
Format: Mac OS Extended (Journaled)
Block Size: 4 K
Disk Sectors: 268,171,472
Media: WDC WD5000AAKB-00H8A0
The next day, the flashing question mark folder reappeared. This time I used the original system installer CD (labeled Power Mac G4 OS X Install). Disk Utility made its repairs. And this time, the computer was put to sleep instead.
In the morning, it woke up, the wireless optical mouse worked for a few seconds, the hard drive is humming along then all of a sudden the arrow (mouse) froze and none of the keys on the keyboard functioned.
After some research, I deleted the energy saver preference (powermanager.list?) and ran Disk Utility again. And again, I shut down b/c I wasn't going to use the Mac for a day or two.
This afternoon, the pesky icon reappeared at start up. At first Disk Utility didn't see the hard drive then I restarted and the hard drive was selectable though not mounted. It was repaired and verified yet once again. Btw, when I did hard drive test, the message says something to the effect that it appears to be working properly.
My question is, might anyone know what's wrong? I've been backing up after every use and I have a laptop. But I love working on the desktop and if this issue can be fixed, that would be perfect.
As an aside, I've read that I should do a clean install. Would doing a clean install mean I need to re-install OS 9 as well as all other all other software programs-Adobe Creative Suite, Quickbooks, Verizon DSL, printer drivers etc.?
One final question, can I continue to boot up from the CD, repair then restart or will I damage the computer? Once it restart, everything seems to work normally and well.
Many, many thanks for reading and any help would be greatly appreciated!
Have a wonderful weekend.
Sam

Disk damage can also affect the startup sequence, but I think what you have already done should have repaired any disk damage, or given you more information.
Once you have ruled out Disk damage, you get the flashing question mark when your Mac cannot find:
• the preferred operating System
• of the preferred version
• on the preferred startup drive.
All these items are stored in the parameter RAM, backed up by a 3.6 volt, non-recharging 1/2-AA size battery that lasts three years or so, unless you turn off all power at night.
If you cannot remember when you last changed that battery, now is a good time. Be sure to reset the PMU/PRAM after installing the new battery.
Message was edited by: Grant Bennet-Alder

How do I fix the GRAY boot-up screen with FLASHING QUESTION-mark FOLDER?

When I turn on the MacBook Pro laptop, I opened up the Safari Browser and its when the problem started. It was stuck on an loading infinite loop. I decided to force quit the application and/or turn off the mac by the Menu options, It did not work. So I did a "Hard" Shut-down and restarted the Mac, the Boot up screen stood gray for like a minute until the Flashing ? Folder icon showed up!.
My sister's laptop's warranty is expired so I wonder how can I fix it without having to spend too much money on a simple troubleshooting tip.
How can I download/create a boot-up Disk/Flash Drive so I can reset it to factory settings?
I cannot access the laptop because It's kind-of software bricked if you ask me. Also, I do not know how to check the Mac OS version outside of the "About Mac" menu. I do have another Mac which is a desktop computer with a CD drive.
I would appreciate some expertise on this issue a.s.a.p. Thank you!

Ok, now I am stuck:
Why does my Mac boot its OS from the Flash Drive instead of the INTERNAL HARD DRIVE???a
If I start up my MacBook Pro, It will have the flashing question mark folder UNLESS i plug in the OS-Boot flash drive. When I at the desktop screen and work on a program, When I unplug the Flash drive, THE OS WILL CRASH AS IF I TOOK it's soul (OS x Lion) out of the body (MacBook Pro Laptop)
this is frustrating because when I did the INTERNET RECOVERY, When I install OS x Lion, the Flash Drive only show up as an option as opposed to the HDD.
I cannot format the hard-drive in DISK UTILITY because it's grayed out. This is just frustating. I never had problems with PC Windows OS recovery but this (Mac OS).

HT201250 Flashing question mark folder

When I turn on my mac book a grey screen appears with a flashing question mark folder.
If I hold down the option key when I turn it on I get place my wifi password in and click on an arrow for Internet recovery.
Once the Internet recovery completes which took about 3 minutes I am then given the option to select my language the taken to the Mac OS X Utilities. There are 4 options:
1. Restore from time machine back up
2.reinstall Mac OS X
3.get help online
4.disk utility
Mac book pro information
Intel core i5
Mac OS X 10.7.5
Hoping someone can help and lead me in the right direction to fixing this!!!
Thank you

First of all, do you have backup of all your data? If not you may want to stop any troubleshooting until you have got that covered for fear of making the situation worse.
Assuming you do have backup, from your first post, where you started in Recovery mode, did you run Disk Utility (option 4) to see if it could discover/fix any problems? If not, open Disk Utility, select Macintosh HD on the left and click on 'repair disk'. If anything gets changed/fixed/altered, click on repair disk again until you get a 'clean pass' and then restart as normal from the Apple menu.

Flashing question mark folder on macbook pro startup. PLEASE HELP

I have a MacBook Pro which I think is a 2011 version. When I startup the computer it comes up with the flashing question mark folder. I can't start it up via disc as I do not have the disc that came with the mac :( .

Di you try restarting and booting whilst holding down the command and R keys? Or even the command, option and R keys (assuming that you've a 2011 model)?
Some 2011 models came with discs as they shipped with Snow Leopard. Those that shipped with Lion had no discs. If your machine originally shipped with Snow Leopard, you can call Apple, with the serial number of your MBP handy, and order a set of model-specific discs (cost is, I believe, around $25 with taxes and shipping).
Please 'call back' and let us know if you've tried booting either to your Recovery partition or to Internet Recovery.
Clinton

Intermittent Flashing Question Mark Folder

I've got a iBook g4 that seems to be having an intermittent problem booting. A few months back on boot it came up with a flashing question mark folder. After trying a few things it finally booted OK. For months all was good; until yesterday. The same thing happened again. I tried to boot from an install CD to run disk utility, but the drive didn't show up. After a few attempts I was able to successfully boot in target disk mode. After that it booted OK again. I noted in the log a number of I/O errors which makes me think the hard drive is starting to fail. Anyone have any other thoughts or suggestions?

It looks like things are getting worse. I ran diagnostics and everything passed. Is there a reasonable way to make sure the hard disk is the problem? It now will boot only rarely; sometimes hanging on a gray apple screen, sometimes showing disk I/O error messages in the upper left corner of the display, sometimes showing the question mark folder, and occasionally booting. Replacing the hard drive is reasonable, but I'd like to have a measure of confidence that will fix the problem.

HT1310 I have a macbook pro about 4 years old. I can't get it to open past the flashing question mark folder. However, I just tried to hold down the option key and the question mark disappeared. Still, nothing...the light is on the screen but nothing e

I have a 4 year old macbook pro and when I turn it on, the screen and fan come on but there is a flashing question mark folder that appears. Nothing beyond that point....help?

There is no installed OS or you have a dead hard drive. Start by booting from the original installer disc that came with the computer or an installer disc that has a later version than the original such as a Snow Leopard DVD. Then you can do this:
Reinstall OS X without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.

Flashing Question Mark Folder on Start-up

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