Folio Builder doesn't open

When I go to Window > Extensions in my InDesign CS5.5 (Mac), Foilo Builder is there but absolutely nothing happens when I try to select it. All other extensions there open up, but not Folio Builder. I have uninstalled Folio Producer tools, the Folio Builder panel alone, then re-installed the latest CS5.5 updates (yes, not the CS5 updates) for both many times, with the same results. I had Folio Builder working previously, after updating it, even having a folio built, but now the panel just doesn't open. Anyone know how to fix this? I've run out of ideas. Thanks.
Fred

Thanks for your reply -
It's not the Adobe account that I have a problem with but the second user account on my computer that I had to create. So I log into my mac as a different user. My folio builder works on one user but not the other and is essentially the same software being used.  I just open it as a different administrator. I can log into folio builder as my second computer user all ok but the other prompts for an update to the tools.
It means I have to log in and out as different users just to use folio builder. Any ideas?
This issue we have with two separate machines in our studio - they each have two separate mac user accounts so we can access the folio builder.
I hope this makes sense - any feedback to fix this would be a massive help!
Many Thanks

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