Folio Builder issues

Hi,
We are having troubles uploading to Folio Builder. We've tried different computers, different networks, different InD versions (CS6, CC, CC 2014).... we can only get 4-6 articles in on a multiple article upload before it crashes InDesign (no error message). Is anyone else having issues?
Any help greatly appreciated. Thanks

I am experiencing the exact same issue. Trying to update or upload articles and it just crashes out. I also have some bizarre flickering box appearing in the middle of my folio builder window!? Yesterday, initially I was getting to upload/update about 5 articles before it would crash out and by the end of the day I couldn't get any.

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V28 folio builder issues

Hello.
Are there any known issues with v28 of the folio builder?
Since updating from v26 last week we get kicked out of it everytime we restart Indesign instead of staying logged in. This happens with all accounts on every computer.
Also, we can't add single articles to folios.
Also, we can't update articles it just hangs and forces us to restart folio builder.
We are creating JPEG folios for v27.
Thanks,
Ben.

I am experiencing the exact same issue. Trying to update or upload articles and it just crashes out. I also have some bizarre flickering box appearing in the middle of my folio builder window!? Yesterday, initially I was getting to upload/update about 5 articles before it would crash out and by the end of the day I couldn't get any.

ADOBE PLEASE FIX THE FOLIO BUILDER ISSUES!!!

It is so amazing how many complaints there on this issue and it is still not fixed. We are paying monthly for the service to work.
Come on ADOBE! Why do you waste our time and money!
AND PS your customer service needs some work too!

(imagine the opening of Thriller with the door creaking open and footsteps...you've awoken a sleeping giant...well, not sleeping, recovering actually)
Hi TacoRye.
Welcome to the club. When I saw this post, my eye twitched, my shoulders tensed up and I was brought back to a time (http://forums.adobe.com/message/4714549#4714549) when hitting stop did things that were wrong...just wrong. But as one who's been shut down and locked out of that topic, I'll kindly say that yes, multicam is a bit more enjoyable and free of that design flaw in Premiere CC. In fact, you'll probably like it for a few more things in CC as it's true that they have implemented several FCP favorites in the recent releases that even old schoolers probably say "hmmm, well now this is useful". I was a convert to CS6 from FCP this time last year and open to new things but that stop/pause issue drove me nuts. But it's fixed now in CC. And although I'm dealing with equally frustrating issues in CC on a daily basis unrelated to multcam, unless you use Warp Stabilizer a lot you probably won't experience them. All new software will have its bugs, etc. and I'm still holding out hope that the upcoming release will fix these issues. I have faith. Lots of exciting new features are coming in the next week or so which is all nice and good, but if the actual issues and bugs are fixed, I for one will be even happier.
Bottom line: I encourage you to update to Premiere CC if you do a lot of multicam. Just be sure to update to at least 7.0.1 (the current version as of this post) because the regular 7.0.0 version has a pretty awful multicam bug unrelated to the CS6 thing.
Enjoy...and don't be scared.
(exit with sound of that guy from Thriller laughing...door shuts)

Folio Builder Sign-In Issues (yes, I know I'm the 1,000th person to post this!)

I'm about to go insane... I can't sign into the Folio Builder panel in InDesign CC (v9.1 x64). I must have been asked 12 times today to sign into CC, and accept the license agreement another 6 times.
I was signed into the Folio Builder panel most of the day with no issues, but now it won't let me. I get the sign in dialog, but when I enter my credentials, the dialog just goes away and nothing happens!
This isn't the issue where deleting the OOBE folder solves it (I tried that just to see, anyway). I had this happen last week and had to delete InDesign and completely reinstall it before I could sign in again. Just for the record, I only have CC programs installed, no other CS versions of anything... and I'm on a Windows 7 machine.
I'M GETTING SICK OF INSTALLING INDESIGN CC OVER AND OVER AND OVER AGAIN! Sorry, just a bit frustrated...
Is there any simple, long-term fix for this??
Help!!

I'm not signing into another Adobe account, I'm signing into another Windows account on my Windows 7 machine. So, I don't lose any folios, etc, as I'm still using the same Adobe ID to sign in.
I was having issues staying signed into Creative Cloud a while back as well, and I used the "create a new admin account" trick to solve my folio builder issues as well. See the post here: http://forums.adobe.com/message/5651099#5651099 The Adobe person provides links to creating new admin accounts for Mac and Windows users. Follow the instructions, and try this route if uninstalling and reinstalling InDesign didnt' work.
Also, just as a side note, I have been using the folio builder panel yesterday and today without any issues... so if you can't sign in, then it "probably" isn't a widespread issue. I know that doesn't make you feel any better, but I'm hoping this is a localized issue that Adobe can pinpoint and provide an accurate, repeatable solution for!

Folio Builder plug in crashed

Hi,
First of all, sorry for my non-fluent technical english.
I have a big problem : I started to work on DPS last week. registered as a free user and sent and downloaded my first publication .zip. So far so good !
But after that, i wasn't able to start a new folio on my mac as Indesign folio Builder pannel disapeared totally. Impossible to create or go back to my previous work.
The adobe content viewer even displayed me it was running for the first time when i asked a preview via the overlays pannel.
I think Dps plug-in crashed but i don't know how to delete it and launch it again on my INDESIGN soft (updated version 6 on 10.8.4 os).
Is anybody here could help me ?
Thank you so much.
Caro.

I'm not signing into another Adobe account, I'm signing into another Windows account on my Windows 7 machine. So, I don't lose any folios, etc, as I'm still using the same Adobe ID to sign in.
I was having issues staying signed into Creative Cloud a while back as well, and I used the "create a new admin account" trick to solve my folio builder issues as well. See the post here: http://forums.adobe.com/message/5651099#5651099 The Adobe person provides links to creating new admin accounts for Mac and Windows users. Follow the instructions, and try this route if uninstalling and reinstalling InDesign didnt' work.
Also, just as a side note, I have been using the folio builder panel yesterday and today without any issues... so if you can't sign in, then it "probably" isn't a widespread issue. I know that doesn't make you feel any better, but I'm hoping this is a localized issue that Adobe can pinpoint and provide an accurate, repeatable solution for!

Folio builder panel issues - CS6 - Mac

My folio builder panel is just blank. Not sure why. I use it once a month for a monthly issue of a magazine of sorts, and went to use it today and there is nothing visible. Does anyone have any suggestions?

Uninstall and re-install the Digital Publishing Suite Tools for CS6. If that doesn't resolve the issue, un-install and re-install InDesign CS6.

Folio Builder panel crashing + other issues

Hi,
I have been facing difficulties in updating any of my folio articles on the Folio Builder panel in Indesign CS6 this whole week. An article that contains of three spreads and a file size of around 60 mb takes up to an hour to update and most of the times the panel crashes straight after the upload is complete and hence the update don't go through. When the panel crashes I just see the panel with a blank space inside it, no folios and I can not sign out — I have to restart InDesign.
After several attempts, quitting InDesign and opening it up again, opening up the panel again and trying to update the article then [sometimes] it works – still very slow, but it doesn't crash and when it does, I have to do this over again.
And on Content Viewer, downloading the folio updates takes longer than usual. Again only this week.
My folios are on the cloud. My internet is pretty quick, DL 60 mb/s and UL 600 mb/s so there are certainly no problems with my internet connections. And all my DPS files are up to date. It usually takes maximum an hour to upload the whole folio, it took 8 hours yesterday.
Thanks,
Bilal

Uninstall and re-install the Digital Publishing Suite Tools for CS6. If that doesn't resolve the issue, un-install and re-install InDesign CS6.

Folio Builder update issues

I have a Mac--trying to use Folio Builder and every time it says I need to update, so I do, and it reflects an update, but then I try to open the Folio Builder panel and it says yet again that I need to update. Please help!

After several hours (4+) trying every combination described here and elsewhere, what ultimately worked was uninstalling ALL Adobe software and starting from scratch.
1. Uninstall any and all Adobe software:
Adobe AIR
Adobe Flash
DPS App Builder
Adobe Creative Cloud
Adobe InDesign
Adobe Photoshop
Adobe Illustrator
Previous downloads of installers
Etc.
2. Clear all system and user caches, preferences, bootcaches, kextcache, etc.and reboot (whether necessary or not; just for good measure).
3. Run the Adobe Creative Cloud Cleaner Tool to confirm everything was removed.
4. Reboot (whether necessary or not; just for good measure).
5. Confirm no Adobe affiliated process is running in the Activity Monitor (or Task/Process Viewer in Windows).
6. Download a new clean installer for Adobe Creative Cloud.
7. Cross fingers.
8. Install Adobe InDesign.
9. Reboot (again, just because).
10. Install Adobe InDesign updates (which should download the necessary DPS tools too).
After all this, the Folio Builder finally appeared and began working again for my computer.

Folio Builder Menu Issue

I am using Folio Builder and want to share my folio. However there is no Menu option to do this. I've followed the directions from Adobe but since there is not menu option to do this I'm stuck. What do I do?

Like Kai said, make sure you are logged in to FP, and then click and highlight the folio you want to share. Now go to the fly out menu, you should now see the share option.

Folio builder login issues

I am having trouble logging in to Folio Builder, as are three of my colleagues. We get the following error:
Sign In has failed.
Network failure.
Anyone else experiencing this problem? Is the network down?

Hi, we currently have a system outage whereby signing in is affected.
Our Engineering team is working on this and will update the status page ASAP.

DPS Sign in Issues in Folio Builder

The DPS sign-in in the folio builder panel will not recognize my username and password for the DPS in InDesign 6. The user name and password work on the Adobe site, the browser based DPS and in CS 5.5.
InDesign 6 is also fuling updated.
Am I missing something or are other people having this problem?

Yes, I have run the updater on multiple occasions and there are no updates available.
I'm running a trial version of InDesign 6 that was download, updated and worked fully on Friday. I'm currently waiting for my educational purcahse of the Creative Cloud to be approved, which I ordered Friday morning.
I updated one folio to the v20 Content Viewer Friday afternoon then closed the program from 1PM Friday til 7AM Saturday. Immedately upon opening the folio builder panel would not log-in. I have closed the program multiple times, checked for updates and signed in everywhere else possible. I have access to three different DPS usernames, none of which will sign-in in InDesign 6, but all of which work in InDesign 5.5.
I don't think it matters, but for reference I am running the Mac version of InDesign on a 2007 MacBook Pro with 4GB of RAM and a 2.2 GHz Intel Core Duo processor. There is suffient hard drive space to run the program.

Issues signing out of DPS Folio Builder in Indesign CS6?

Hi - I work on about 12 magazines with DPS and am pretty consistently getting a sign out error
seems minor but try it several times an hour, not so minor.
Unable to actually sign out of an account and into another via the Indesign Folio Builder pallette,
it seems to lock me into the magazine/account and no options to sign on to another. So what ends up
happening is quitting Indesign in order to switch accounts.
As we also use a publishing system it also means a lot of bureaucracy to get back into what
ought to be a simple switch. Is Adobe going to address this type of 'power user' - aside from
the ability to have a master account for all our magazines? or at least to be signed in on
multiple accounts? or failing that the ability to have magzines nested or in folders. I can use
one sign on for our K4 system, could something similar be in the works for DPS?
I heard a rumour that the whole UI is going to be revamped away from Flash on the web
side, but what does this mean for the Indesign user, will the controls match? As a lead on
multiple projects and multiple teams something a bit more flexible would be welcome.

When you update InDesign CS6, do you see an option for updating the DPS Desktop Tools? You can manually update the DPS Desktop Tools here:
http://helpx.adobe.com/digital-publishing-suite/help/installing-digital-publishing-tools.h tml

Folio builder update issue

Was prompted to update folio builder on my Windows 7 PC running InDesign CS5.5. Did so, restarted, launched InDesign and once again was prompted to access folio builder update. Tried it again, same result.
Tried updating both folio producer and folio builder, got the same results.
Still getting the prompt "A newer version of Folio Builder is available for download."
Any ideas on steps to rectify?
Thx

I found a solution to my problem, which is kind of similar. Hopefully this can help others who get the update folio builder request, even when its been updated.
I found Indesign CS6 + Folio Builder has some type of glitch on my Windows 7 machine. If the folio builder window is open when I open Indesign, it will close as soon as Indesign starts up. When I open the Folio Builder panel it will always ask me to update the folio builder, even though it is fully updated.
The solution for me, is to make sure the folio builder panel is always closed when I close down Indesign. In this way when Indesign is opened, the folio builder panel does not open automatically. I then wait for a few seconds after Indesign has fully opened. Once it's fully open and ready to go, I open the folio builder panel and viola the folio builder panel opens correctly and I'm signed in.

Hello Someone knows if theres a problem with sign in feature the Folio Builder Panel

Recently I did the update of the DPS tools, to the 27, the desk top viewer dosen´t install, and I install it manually as sugested, and it works
but, I can´t connect the folio builder panel with the DPS account using the folio builder panel side menu, simply it dosen`t work.
I can sign in into the account in DPS home page, using the app builder log in panel an so on, but folio builder panel don´t
Some one has the same behavior?
Is this a an Apocalypsis signal?
or a warning about the Nibiru affaire?
Any clue?

hello ludovix78. Welcome to the world of those who can not connect to the Folio Builder.
To give you an idea, this problem started with the v26, and then fix the v27 and nobody gave a possible solution.
I'll give you link to other forums drenches you with the issue.
If you find a solution, please share it.
http://forums.adobe.com/thread/1272812?tstart=150
http://forums.adobe.com/thread/1256613?tstart=330
http://forums.adobe.com/thread/1203788?start=40&tstart=420

ID no longer sees my iPad via Folio Builder

I've run into an issue where InDesign CS6 no longer sees my iPad via Folio Builder. It was working perfectly for weeks during my app build. Was able to conduct unit tests throughout build but for some reason InDesign no longer sees the iPad. When I connect the iPad to my macbook pro via usb, iTunes detects and recognizes it. I have all the recent software updates installed. I even reinstalled Adobe Viewer app. I make sure Adobe Viewer is running on my iPad and cable is connected. Any suggestions or tips would be greatly appreciated.

Please see http://status.adobedps.com/ and http://forums.adobe.com/thread/1175754.
Neil

Folio Builder issues

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