Folio Builder login error
Now 2012.08.08
In Indesign CS 6
Folio Builder login error appears. Message is shown below.
"Sign in has failed
Network failure"
How do you solve?
DPS Version is
12.2.4.20120611_m_691037
8.0.7.21
http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=5377&fileID=5010
Patch!
Solve it!
Enjoy Works~!
Similar Messages
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Folio builder login error: invalid_request
Hi
InDesig CC. When I start Foli Buildre send the message: An error occurred when trying to log in Folio Builder panel. [invalid_request].
Thank youhttp://www.adobe.com/support/downloads/thankyou.jsp?ftpID=5377&fileID=5010
Patch!
Solve it!
Enjoy Works~! -
Adobe Folio Builder - Network Error - Dispite no restrictions, details inside
Hi,
We have a user who is using Indesign, and we have installed Adobe Folio Builder. The problem occurs when they try to sign in to Folio Builder and are given the message 'Network Error'
We know it's not a problem with their credentials as they can sign in to the online portal with no problems. We also have tried different credentials and are given the correct error message that the credentials are wrong.
I've checked the network logs to see what happens when they try and click folio builder and I can't see any unpermitted sites/address show up. What I see is:
https://na1.r.services.adobe.co-account//amfgateway2/ - Permitted
https://digitalpublishing.acrobat.com - Permitted
https://na1r.services.adobe.com - Permitted
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https://fpdownload.adobe.com/pu-/swz/crossdomain.xml - Permitted
Anyone got any suggestions on what is causing this problem?
Thanks
MattI can't try another machine, as we only have Folio Builder on the one machine.
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Hi,
I've a trial version of InDesign CS5.5 with Digital Publishing tools instaled but i can't login in the folio Builder Panel. I used the same ID in both Adobe.com and Folio Builder Panel.
How can I resolve that problem?
Thanks!There is a dedicated DPS forum: http://forums.adobe.com/community/dps
Please make sure you have the most current version of the folio builder installed and if so post full details of any error messages in the DPS forum. Not in the InDesign forum.
Bob -
Folio Builder: An error has occurred opening the source file for the article layout.
I have been working on a Folio. When I sat down to work on my folio, I was instructed by indesign to update my Folio producer tools, which I did.
Since then I can no longer view any article layout from that folio in indesign. Indeed any folio that I create that does not reside on my desktop give the same problem. I can import articles, add articles and they all upload to the proper place at adobe and I can view them. But I simply cannot open them up through folio builder as I previously.
The exact error message is as below:
An error has occurred opening the source file for the article layout.
The InDesign file for the layout cannot be found.
Another strange thing that seems to be happening is that the folio will randomly reoder the articles in the folio.
I have dumped my indesign prefs, tried creating an entirely new project, made a new account and even reinstalled the entire software.
But the problem of opening an article that I have imported or added to a folio, simply not being found to open has got me stumped. I can't proceed with a major project until I can sort this out.
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The problem initially seemed very similar to the one linked below, but I dont get the content generation error
http://forums.adobe.com/thread/901804?decorator=print&displayFullThread=trueQuestions about the Adobe Digital Publishing Suite should be posted in the DPS Forum.
http://forums.adobe.com/community/dps -
I am having problems logging in to Folio Builder via InDesign (5.5) using my Adobe ID. I know it works because I am logged in with it now! I can access my folios in Content Viewer on my iPad using the same login details, but I obviously can't update folios without getting in to ID.
I have tried logging in via Acrobat.com and agreeing to terms and conditions, and I have tried restarting a couple of times. Still nothing! Has anyone experienced anything similar, and does anyone know of a solution?
Thanks in advance for your help!http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=5377&fileID=5010
Patch!
Solve it!
Enjoy Works~! -
I am having trouble logging in to Folio Builder, as are three of my colleagues. We get the following error:
Sign In has failed.
Network failure.
Anyone else experiencing this problem? Is the network down?Hi, we currently have a system outage whereby signing in is affected.
Our Engineering team is working on this and will update the status page ASAP. -
Folio Builder Login click and nothting happens
Clicking on the login in the Folio-Builder used to launch a login-mask. Right now I've a completely new setup, new Macbook Pro, with a CS6-Installation, never ran the folio builder so far, updated the DPS-tools just today ... and now with a click on the menu item »log in« there is nothing happening at all. Nothing means nothing. No login mask, no failure prompt, no sandclock, no nothing. Even little snitch reports no activity. (Yes, I also gave it a try with a completely disabled little snitch.)
Anyone an idea about this?Check them Basically
1. Adobe Air & Flash Player
2. Internet (Of course )
3. DPS tool and CS 6 version match
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Folio Builder Panel: Error #3115
can someone provide any more details what this eror means?
It pops up after I start the Folio Builder Panel.
After that: Spinning wheel on "Loading Folios".
The error message dialog does not help at all.
Installed the new Tools, uninstalled them already, cleared indesing prefs, installed again in the following order (as always): Producer Tools, then Folio Builder Panel.
—JohannesThat one did'nt work on my computer.
The thing that works is:
On Win user name/Application Data/applicationID.publisherID/Local Store/
Try follow the steps below:
1. Close Folio Builder panel and quit InDesign;
2. Find app-storage folder, on Win7 something like c:/Users/[user name]/Application Data/StageManager.BD092818F67280F4B42B04877600987F0111B594.1/Local Store/
3. You should find a folder named ‘dmp’ in that folder. Delete ‘dmp’ folder and #sharedObjects in the same folder
4. Relaunch InDesign and Folio Builder panel -
Folio builder panel error in windows
hi, i have a problem...i have indesign and i work in windows but when open folio builder produce one error and close indesign...what's happens?
when i open the folio builer panel, automatically made that indesign close. is very strange...can i reinstalling the folio panel manually in windows?.
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Passwort-Limitation in InDesign Folio Builder
Hi,
I have created a DPS user that has a 13 Digit password (was is allowed to create when setting up the account). I have already created a Viewer-App and submittet it to the iTunes store that uses that account. The Viewer-App is already in Review and will also show and sell first folios within the next hours.
The Problem is: if I want to login with that user via CS6 Folio Builder, I am limited to 6-12 chars by the desktop software.
What I did:
- changed the password
- did all InDesign work
- changed it back to make the app work
=> success!
But for further actions, how can i overcome this in a reasonable way?
NO-Options:
- change the App with new password and wait another 7 days to get a review
Bad-Options i already figured out:
- Create Folios online using the correct user, others via InDesign and then Crosslink Articles into the folios
- wait the App to be Ready and selling, send a new app with new password, change password short before review and approval, as soon as approved works, meanwhile: no downloads
Well, let's say it this way: why the hell is InDesign Folio Builder limiting me? Is there a workaround on that level?
cheersTo complete this thread for all maybe experiencing a similar problem:
I am not sure if we are talking about the same thing. If I create the Viewer-App using DPS Viewer Builder, already on the first screen I am asked to enter
- a Titel-ID and a Password. The Help says: This password is used to login when folios for this app are published (I do not know the exact enhlish text as I have a german version)
For me, this seems very much as the Viewer App when DOWNLOADING folios signs into the Folio Distribution server @Adobe and gets the content.
My evidence:
- Viewer App showed In-App purchases, I could purchase
- but when starting the download, it was hanging forever. After changing the passwort, I could download the purchase
If course, already downloaded content stays available.
My biggest problem is the itunes Review timespan. I dare not to change anything in the app because that might reschedule another 7 days waiting. Just for "trying out" experiments, that is a hard decision to take.
So, i thought i can solve the problem like this:
- keep the (logical) Folio/App Account (with 13 digits) that owns the folio as it is and use another creative account (personal) to edit the folio.
- after giving access to tha personal account, that person can see the folios in InDesign Folio Builder
- BUT: even it is the SAME COMPUTER the Folio Builder says, that there is no InDesign Files for the folio. HELL!
I think is this was bootstrapped the wrong way, it is hard to navigate out again. Here's what we did:
- created a technical account, lets say "magazine@....."
- used that account to creare the Folio and Inesign files, did all editing with it
Because of the password problem, the idea is now, to use john@..... as the creative designer. How can John get access to the folios for editing (SAME COMPUTER)
Nevertheless: Adobe, please remove the 12 digits limitation in Folio Builder Login Screen if there is no hard need for it
cheers -
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Hi all,
I changed my password at acrobat.com, now I cannot login with the new password from the Folio Builder panel in InDesign CS5.5. I'm on Mac OSX 10.6.8. Basically, the panel shows "Signing in..." and the endlessly spinning wheel, which means it's hanging and doesn't let me re-enter my login credentials.
I have tried uninstalling and reinstalling the Folio Builder and Overlay Creator tools, and am running the latest versions of each.I've also tried trashing the INDD preferences. No luck. I'd like to avoid uninstalling/reinstalling InDesign CS5.5, but if that's the only solution, I'll do it.
I did create a new user on my machine and that worked — I was able to login successfully with my new login credentials. But moving my production files and recreating all my settings from my account to this new one would take a while, so I wanted to see if there was another solution.
Thanks in advance for any help!
JasonHi John,
Yes, I can login successfully there. The problem also appears to be with the CS Review and Access CS Live panels in InDesign.
When I initially open the Folio Builder, I get the error dialog "Sign In had failed. [svr.InvalidLogin]". The CS Review and Access CS Live panels also report an internal error.
This happens in both InDesign CS5 and CS5.5 (both installed on the same computer). Could the CS5.5 and CS5 panels be sharing that info? I haven't uninstalled/reinstalled the panels from CS5, just from CS5.5, which might explain the error, if I need to also uninstall the CS5 panels/extensions.
Thanks,
Jason -
Error signing into V28 Folio Builder
I recently updated to V28 of Folio Builder Panel, and I now cannot sign in with my account credentials.
I have followed all the advise on the forum, uninstalled, reinstalled, deleted preferences etc, and I am still unable to sign in.
The pop-up window appears, I put in my credentials and get no response. The box dissapears and I have not signed in. I can do this over and over again without ever signing in.
Is there a patch or workaround for this error?
I am using a Mac with InDesign CS6.Try this:
1. Quit InDesign and any other CS apps.
2. Delete the opm.db file located in /Users/"your user name"/Library/Application Support/Adobe/OOBE/opm.db.
3. Start InDesign and try signing in to the panel.
Let us know if that works. -
Folio Builder Panel update error
Tried updating folio tools 3Xs. Keep getting this eror:
A newer version of Folio Builder is available for download. Update Folio Builder panel to latest version here.
Have quit inDesign, restarted the computer, logged on and still get the error.
Any ideas?There was a short amount of time where the link in the Folio Builder panel was redirecting to the old download still, but it should be working now.
You can head directly to http://www.adobe.com/downloads/updates.html to get your downloads. Make sure that the file is from November 17th. -
Folio builder panel problem on login
Updated my folio builder panel and now when I login it tells me I have to update eventhough I just did. Am I the only one with this problem? T.
Hi John! You mentioned that it will be down the evening of March 12th, do you have any idea what time? We'd like to keep working and uploading content, but want to make sure that we don't screw anything up. Thanks!
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