Folio builder login issues

I am having trouble logging in to Folio Builder, as are three of my colleagues. We get the following error:
Sign In has failed.
Network failure.
Anyone else experiencing this problem? Is the network down?

Hi, we currently have a system outage whereby signing in is affected.
Our Engineering team is working on this and will update the status page ASAP.

Similar Messages

  • Folio Builder login error

    Now 2012.08.08
    In Indesign CS 6
    Folio Builder login error appears. Message is shown below.
    "Sign in has failed
    Network failure"
    How do you solve?
    DPS Version is
    12.2.4.20120611_m_691037
    8.0.7.21

    http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=5377&fileID=5010
    Patch!
    Solve it!
    Enjoy Works~!

  • Folio builder panel issues - CS6 - Mac

    My folio builder panel is just blank. Not sure why. I use it once a month for a monthly issue of a magazine of sorts, and went to use it today and there is nothing visible. Does anyone have any suggestions?

    Uninstall and re-install the Digital Publishing Suite Tools for CS6. If that doesn't resolve the issue, un-install and re-install InDesign CS6.

  • Folio Builder login problems

    I am having problems logging in to Folio Builder via InDesign (5.5) using my Adobe ID. I know it works because I am logged in with it now! I can access my folios in Content Viewer on my iPad using the same login details, but I obviously can't update folios without getting in to ID.
    I have tried logging in via Acrobat.com and agreeing to terms and conditions, and I have tried restarting a couple of times. Still nothing! Has anyone experienced anything similar, and does anyone know of a solution?
    Thanks in advance for your help!

    http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=5377&fileID=5010
    Patch!
    Solve it!
    Enjoy Works~!

  • Folio Builder Login click and nothting happens

    Clicking on the login in the Folio-Builder used to launch a login-mask. Right now I've a completely new setup, new Macbook Pro, with a CS6-Installation, never ran the folio builder so far, updated the DPS-tools just today ... and now with a click on the menu item »log in« there is nothing happening at all. Nothing means nothing. No login mask, no failure prompt, no sandclock, no nothing. Even little snitch reports no activity. (Yes, I also gave it a try with a completely disabled little snitch.)
    Anyone an idea about this?

    Check them Basically
    1. Adobe Air & Flash Player
    2. Internet (Of course )
    3. DPS tool and CS 6 version match
    4. close indesign-> go to https://digitalpublishing.acrobat.com/welcome.html ->and log in->open indesign  and try again

  • Folio Builder login fail

    Hi,
    I've a trial version of InDesign CS5.5 with Digital Publishing tools instaled but i can't login in the folio Builder Panel. I used the same ID in both Adobe.com and Folio Builder Panel.
    How can I resolve that problem?
    Thanks!

    There is a dedicated DPS forum: http://forums.adobe.com/community/dps
    Please make sure you have the most current version of the folio builder installed and if so post full details of any error messages in the DPS forum. Not in the InDesign forum.
    Bob

  • Folio Builder update issues

    I have a Mac--trying to use Folio Builder and every time it says I need to update, so I do, and it reflects an update, but then I try to open the Folio Builder panel and it says yet again that I need to update. Please help!

    After several hours (4+) trying every combination described here and elsewhere, what ultimately worked was uninstalling ALL Adobe software and starting from scratch.
    1.  Uninstall any and all Adobe software:
    Adobe AIR
    Adobe Flash
    DPS App Builder
    Adobe Creative Cloud
    Adobe InDesign
    Adobe Photoshop
    Adobe Illustrator
    Previous downloads of installers
    Etc.
    2.  Clear all system and user caches, preferences, bootcaches, kextcache, etc.and reboot (whether necessary or not; just for good measure).
    3.  Run the Adobe Creative Cloud Cleaner Tool to confirm everything was removed.
    4.  Reboot (whether necessary or not; just for good measure).
    5.  Confirm no Adobe affiliated process is running in the Activity Monitor (or Task/Process Viewer in Windows).
    6.  Download a new clean installer for Adobe Creative Cloud.
    7.  Cross fingers.
    8.  Install Adobe InDesign.
    9.  Reboot (again, just because).
    10.  Install Adobe InDesign updates (which should download the necessary DPS tools too).
    After all this, the Folio Builder finally appeared and began working again for my computer. 

  • Folio Builder Menu Issue

    I am using Folio Builder and want to share my folio. However there is no Menu option to do this. I've followed the directions from Adobe but since there is not menu option to do this I'm stuck. What do I do?

    Like Kai said, make sure you are logged in to FP, and then click and highlight the folio you want to share. Now go to the fly out menu, you should now see the share option.

  • Folio builder login error: invalid_request

    Hi
    InDesig CC. When I start Foli Buildre send the message: An error occurred when trying to log in Folio Builder panel. [invalid_request].
    Thank you

    http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=5377&fileID=5010
    Patch!
    Solve it!
    Enjoy Works~!

  • Folio builder update issue

    Was prompted to update folio builder on my Windows 7 PC running InDesign CS5.5. Did so, restarted, launched InDesign and once again was prompted to access folio builder update. Tried it again, same result.
    Tried updating both folio producer and folio builder, got the same results.
    Still getting the prompt "A newer version of Folio Builder is available for download."
    Any ideas on steps to rectify?
    Thx

    I found a solution to my problem, which is kind of similar.  Hopefully this can help others who get the update folio builder request, even when its been updated.
    I found Indesign CS6 + Folio Builder has some type of glitch on my Windows 7 machine.  If the folio builder window is open when I open Indesign, it will close as soon as Indesign starts up.  When I open the Folio Builder panel it will always ask me to update the folio builder, even though it is fully updated.
    The solution for me, is to make sure the folio builder panel is always closed when I close down Indesign.  In this way when Indesign is opened, the folio builder panel does not open automatically.  I then wait for a few seconds after Indesign has fully opened.  Once it's fully open and ready to go, I open the folio builder panel and viola the folio builder panel opens correctly and I'm signed in.

  • Passwort-Limitation in InDesign Folio Builder

    Hi,
    I have created a DPS user that has a 13 Digit password (was is allowed to create when setting up the account). I have already created a Viewer-App and submittet it to the iTunes store that uses that account. The Viewer-App is already in Review and will also show and sell first folios within the next hours.
    The Problem is: if I want to login with that user via CS6 Folio Builder, I am limited to 6-12 chars by the desktop software.
    What I did:
    - changed the password
    - did all InDesign work
    - changed it back to make the app work
    => success!
    But for further actions, how can i overcome this in a reasonable way?
    NO-Options:
    - change the App with new password and wait another 7 days to get a review
    Bad-Options i already figured out:
    - Create Folios online using the correct user, others via InDesign and then Crosslink Articles into the folios
    - wait the App to be Ready and selling, send a new app with new password, change password short before review and approval, as soon as approved works, meanwhile: no downloads
    Well, let's say it this way: why the hell is InDesign Folio Builder limiting me? Is there a workaround on that level?
    cheers

    To complete this thread for all maybe experiencing a similar problem:
    I am not sure if we are talking about the same thing. If I create the Viewer-App using DPS Viewer Builder, already on the first screen I am asked to enter
    - a Titel-ID and a Password. The Help says: This password is used to login when folios for this app are published (I do not know the exact enhlish text as I have a german version)
    For me, this seems very much as the Viewer App when DOWNLOADING folios signs into the Folio Distribution server @Adobe and gets the content.
    My evidence:
    - Viewer App showed In-App purchases, I could purchase
    - but when starting the download, it was hanging forever. After changing the passwort, I could download the purchase
    If course, already downloaded content stays available.
    My biggest problem is the itunes Review timespan. I dare not to change anything in the app because that might reschedule another 7 days waiting. Just for "trying out" experiments, that is a hard decision to take.
    So, i thought i can solve the problem like this:
    - keep the (logical) Folio/App Account (with 13 digits) that owns the folio as it is and use another creative account (personal) to edit the folio.
    - after giving access to tha personal account, that person can see the folios in InDesign Folio Builder
    - BUT: even it is the SAME COMPUTER the Folio Builder says, that there is no InDesign Files for the folio. HELL!
    I think is this was bootstrapped the wrong way, it is hard to navigate out again. Here's what we did:
    - created a technical account, lets say "magazine@....."
    - used that account to creare the Folio and Inesign files, did all editing with it
    Because of the password problem, the idea is now, to use john@..... as the creative designer. How can John get access to the folios for editing (SAME COMPUTER)
    Nevertheless: Adobe, please remove the 12 digits limitation in Folio Builder Login Screen if there is no hard need for it
    cheers

  • Folio Builder Sign-In Issues (yes, I know I'm the 1,000th person to post this!)

    I'm about to go insane... I can't sign into the Folio Builder panel in InDesign CC (v9.1 x64).  I must have been asked 12 times today to sign into CC, and accept the license agreement another 6 times. 
    I was signed into the Folio Builder panel most of the day with no issues, but now it won't let me.  I get the sign in dialog, but when I enter my credentials, the dialog just goes away and nothing happens!
    This isn't the issue where deleting the OOBE folder solves it (I tried that just to see, anyway).  I had this happen last week and had to delete InDesign and completely reinstall it before I could sign in again.  Just for the record, I only have CC programs installed, no other CS versions of anything...  and I'm on a Windows 7 machine.
    I'M GETTING SICK OF INSTALLING INDESIGN CC OVER AND OVER AND OVER AGAIN!  Sorry, just a bit frustrated...
    Is there any simple, long-term fix for this??
    Help!!

    I'm not signing into another Adobe account, I'm signing into another Windows account on my Windows 7 machine.  So, I don't lose any folios, etc, as I'm still using the same Adobe ID to sign in.
    I was having issues staying signed into Creative Cloud a while back as well, and I used the "create a new admin account" trick to solve my folio builder issues as well.  See the post here:  http://forums.adobe.com/message/5651099#5651099  The Adobe person provides links to creating new admin accounts for Mac and Windows users.  Follow the instructions, and try this route if uninstalling and reinstalling InDesign didnt' work.
    Also, just as a side note, I have been using the folio builder panel yesterday and today without any issues... so if you can't sign in, then it "probably" isn't a widespread issue.  I know that doesn't make you feel any better, but I'm hoping this is a localized issue that Adobe can pinpoint and provide an accurate, repeatable solution for!

  • Folio Builder issues

      Hi,
    We are having troubles uploading to Folio Builder. We've tried different computers, different networks, different InD versions (CS6, CC, CC 2014).... we can only get 4-6 articles in on a multiple article upload before it crashes InDesign (no error message). Is anyone else having issues?
    Any help greatly appreciated. Thanks

    I am experiencing the exact same issue. Trying to update or upload articles and it just crashes out. I also have some bizarre flickering box appearing in the middle of my folio builder window!? Yesterday, initially I was getting to upload/update about 5 articles before it would crash out and by the end of the day I couldn't get any.

  • Folio builder panel problem on login

    Updated my folio builder panel and now when I login it tells me I have to update eventhough I just did. Am I the only one with this problem? T.

    Hi John!  You mentioned that it will be down the evening of March 12th, do you have any idea what time? We'd like to keep working and uploading content, but want to make sure that we don't screw anything up. Thanks!

  • Folio builder no login

    today I open my indesign cs6 to work on an old folio I build, but i cannot login in the folio builder.
    The message is that there is no internet connection: but i do have an internet connection, I even can open the folio producer from out of indesign.
    The message is that there is something with my computer clock?????????????
    Also the CC desktop wanted to be updated, so i did and now the updater disappeared all together.
    I really regret going into the cloud. i think I buy cs6 and stick with that for the rest of my live.
    Since i am in the cloud, my software does weird things...some parts of software do not work at all etc...I want my box back!
    regards, Anne

    This sounds like it might be related to a change from daylight savings time in the US. I would call customer service and see if they know what's going on.

Maybe you are looking for

  • How can i shut down my apple I.D???

    i need to shut down or delete my apple ID ......how can i do it??

  • Macbook Pro 15inch Volume, brightness keys not working (All the special F keys)

    Hello, I have this problem on my MBP where my Fn (Function Keys) on the top row of my keyboard don't work properly. I use these keys all the time to adjust brightness, keyboard LED brightness, pause, play and volume but they aren't working anymore. W

  • Turn of the sleep option

    Can i turn of the sleep option when i close the display? i want to keep running mi itunes after i close the display completely

  • Exiting programs that have use the fullscreen exclusive mode

    I have lots of problems, this is one of them: When making a program that uses fullscreen mode, the program does not exit by itself when it comes to the end of the program. In fact the only way I can get it to exit is through System.exit(0); And I don

  • Help-trouble With Listener

    One class (class 1)implements mouse listener and responds to a mouse events. As part of that response it needs to call a variable set method in another class (class 2)and also have that setMethod call it's own ActionPerformed. Seems the problem is I