Folio builder panel issues - CS6 - Mac

My folio builder panel is just blank. Not sure why. I use it once a month for a monthly issue of a magazine of sorts, and went to use it today and there is nothing visible. Does anyone have any suggestions?

Uninstall and re-install the Digital Publishing Suite Tools for CS6. If that doesn't resolve the issue, un-install and re-install InDesign CS6.

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Folio Builder panel in CS6 and CC (says update required) - can't install update (no Admin rights)

Hi. I've been running CS6 and the Folio Builder Panel keeps saying "DPS — A software update is required, go to the Help menu for Updates..." When I go to the Help section there are no updates. I recently moved to CC hoping the problem would fix itself but it hasn't. I downloaded the DPS Package update for both versions of the program — and I tried to install each one. Both give me error messages saying I don't have Admin rights. Adobe's tech support walked me through enabling Admin rights (although I should have had them already) and that didn't work.
Has anyone else had trouble installing the DPS update? I would like to actually use the DPS tools!
Thanks

Hi Bob, I ended up having to uninstall CS6, then reinstall it — then for a separate Folio Builder log in issue, I followed another thread and removed the (Application Support/Adobe) OOBE folder. Functioning smoothly for now! Thanks for your suggestion.

Cannot access Adobe Folio Builder using Indesign (CS6) on Windows 7, error message is 'An error has occured while trying to sign in to the Folio Builder Panel' [IMS_ERROR_FAILURE]

Cannot access Adobe Folio Builder using Indesign (CS6) on Windows 7, error message is 'An error has occured while trying to sign in to the Folio Builder Panel' [IMS_ERROR_FAILURE]

Yes, I can open the DPS portal via the Folio Builder panel within InDesign. Although I have created Folios locally within InDesign CS6, the DPS portal is empty and everthing greyed out with just the text "There are no folios to display. Create folios with the folio builder in InDesign".
If I try to sign in within the Folio Builder panel in InDesign, I get the error message [IMS_ERROR_FAILURE] . In addition I am also not able to access the "Help" menu from within InDesign although I am connected to the internet.
To complicate it even further, I am working in the UK whereas all internet control (firewall) and licences are handeled by head office in Germany. I am not sure if this is a firwewall issue or not but if the IT department in Germany could get support from Adobe to understand the access requirements, this may help.
Hopefully using the forum someone out there will know the answer.

Folio Builder panel crashing + other issues

Hi,
I have been facing difficulties in updating any of my folio articles on the Folio Builder panel in Indesign CS6 this whole week. An article that contains of three spreads and a file size of around 60 mb takes up to an hour to update and most of the times the panel crashes straight after the upload is complete and hence the update don't go through. When the panel crashes I just see the panel with a blank space inside it, no folios and I can not sign out — I have to restart InDesign.
After several attempts, quitting InDesign and opening it up again, opening up the panel again and trying to update the article then [sometimes] it works – still very slow, but it doesn't crash and when it does, I have to do this over again.
And on Content Viewer, downloading the folio updates takes longer than usual. Again only this week.
My folios are on the cloud. My internet is pretty quick, DL 60 mb/s and UL 600 mb/s so there are certainly no problems with my internet connections. And all my DPS files are up to date. It usually takes maximum an hour to upload the whole folio, it took 8 hours yesterday.
Thanks,
Bilal

Uninstall and re-install the Digital Publishing Suite Tools for CS6. If that doesn't resolve the issue, un-install and re-install InDesign CS6.

Sign in with indesign CS6 in folio builder panel

hi! I can't sign in with indesign CS6 in folio builder panel. what can a i do?? I can sign in from adobe web page, but not from indesign, and the option "updates" from "Help" menu is deactivated

I found one way to fix it:
- quit all CS6 apps
- if in OSX force quit the CS6ServiceManager via Activity Monitor app
- go to the User Library (hold down option key while accessing the Go menu) and find these:
/Library/Application Support/Adobe/CS6ServiceManager/preference/csxs3.pref - move this file out to desktop
Library/Application Support/Adobe/OOBE/opm.db - move this file out to desktop
zip these up and delete the original, you now have inaccessible copies to put back just in case but have found this unnecessary.
- Restart Indesign and log in should now hold.
Found this started to happen after updating to 10.9.2, on a number of our designers machines.

Indesign Cs6 crashes when opens Folio Builder Panel

Hi, Indesign CS& crash when I open Folio Builder panel, i´ve already re-installed Indesign and the correct DPS Desktop Tool patch. At first it works perfect but after the firs restart of my pc it crashes again. Anyoe can help me?

Thank you! InDesign now works as it should - can open PAGES panel. Only one snag - Dreamweaver and Illustrator could not be installed. Error message below.
I don't use either so not a major crisis for me. Thank you for the solution! Appreciate your help.
Error message:
Exit Code: 6
Please see specific errors below for troubleshooting. For example, ERROR: DF024 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)
----------- Payload: Adobe Dreamweaver CS6 12.0.0.0 {8ACD4814-788B-11E1-AC70-A860A781E0D9} -----------
ERROR: DF024: Unable to preserve original file at "/Applications/Adobe Dreamweaver CS6/Adobe Dreamweaver CS6.app/Contents/Frameworks/AdobeCrashReporter.framework/AdobeCrashReporter" (Seq 84)
----------- Payload: Adobe Illustrator CS6 Core 16.0.0.0 {AAF0D225-F129-40F2-916E-12E28DBD19ED} -----------
ERROR: DF024: Unable to preserve original file at "/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/AdobeCrashReporter" (Seq 1649)

I'm missing Folio Builder Panel in Indesign CC

I just downloaded InDesign CC, installed DPS tools but don't have Folio Overlays or Folio Builder panels under Windows in InDesign. I am using inDesign CC on a MacBook Pro. I have it all working in CS6 but not CC. Is there something that I'm missing? bv

As far as I remember I had the same issue when i let an old version of CS6 on my computer (was a PC). I had to clean everything related to Adobe to then install all CC, and then that worked. Not surs that may be the same problem for Mac, but that was my experience.

Folio preview does not work!! since Mandatory Folio Builder Panel update!

hi everyone
my grafic team told me that the folio preview in indesign does not work anymore since the required folio builder panel update!
working on mac and cs 5
please help
best regards michael

I just spoke with a member of our team and they were able to reproduce this issue: invoking folio preview from the file menu brings up an empty panel instead of launching the desktop preview tool. Thanks for bringing it to our attention! There are two ways you can work around this and get the desktop preview application up with your content:
1) Use the preview button in the Folio Builder panel (this will preview the entire folio)
2) Use the preview button in the Overlay Creator panel (this will preview the active InDesign document)
This problem only affects CS5 and CS5.5. If you are on CS6 the menu will work correctly.
Neil

UPDATE: Install new Folio Builder panel

The Folio Producer tools on the web were updated July 21. Please update your Folio Builder panel to make sure that it's in sync with the web client. The links for downloading the 1.1.2 update will appear on the main DPS installer pages:
Mac OS: http://www.adobe.com/support/downloads/product.jsp?product=172&platform=Macintosh
Windows: http://www.adobe.com/support/downloads/product.jsp?product=172&platform=Windows
Note that there is a difference between installing the new Folio Builder panel and updating the authoring tools. Whenever there is an update to the web client, you should update the Folio Builder panel. However, when the new version of the authoring tools (Overlay Creator panel and plugin) becomes available, you have a choice of updating the authoring tools or continuing to use an older release. For example, you may want to continue using an older set of authoring tools so that you can continue to work on folios for a custom viewer that you created, and you don't want to update that viewer app in the store every time a set release comes out.
The v14 authoring tools will be available later, when all the viewers are approved in the stores. The new version of the Viewer Builder app is scheduled for release early next week. You'll be able to specify languages and use in-app billing for Android viewers.
When you update your Folio Builder panel, you will be able to do the following:
* Re-order articles in the Folio Builder panel by dragging and dropping
* Unshare folios with individuals
* Upload large articles (the limit increased from 100 MB to 2 GB)

OK, I've done this.
To test what's happening for sure, I have uninstalled and re-installed time and time again, step by step. Here's what I get:
1. install Digital Publishing Suite: I can sign in to Folio Builder
2. install patch 1.0.1: I can sign in to Folio Builder
3. install patch 1.1.1: I can sign in to Folio Builder
4. install patch 1.1.2: I cannot sign in to Folio Builder
Here are the messages I get when I try to sign in with 1.1.2. It's always one or the other, at random.
On my Mac at home, I can sign in without problem. Could it be a firewall issue with the Windows computers at the office? If the sign-in system has changed, please tell me what Adobe has done so that I can communicate this to our IT support.
In the meantime, I have downgraded to 1.1.1 so that I can continue working with DPS.
Ali

Folio Builder Panel Won't Display

In ID CS5.5 I can't get the Folio Builder panel to display. I've tried everything (deleting Prefs, DPS tools, re-installing, rebooting, etc.) but every time I open it is says "A newer version of the Folio Builder is available for download. Update Folio Panel to the newest version here." I've done that. I've uninstalled the DPS tools, and re-downloaded and re-installed the Folio Builder and the Folio Panel. Regardless, nothing works. Any suggestions out there? Grrrrrrrrrrr....

If the link for incompatible plug-ins doesn't work, try the following:
1. Install BOTH the Folio Producer tools and the Folio Builder panel. You're probably already doing that, but some people mistake the tools for the panel without realizing there are two different installers.
2. Delete all the DPS temp files. This is especially important if you've installed a prerelease version of ID CS6. On a Mac, these temp files are located in user > Library > Preferences > StageManager.[###] > Local Store [edited]. Delete all the folders in the Local Host folder. You'll lose all your local folios, but you can re-create them.

CS5 Folio Builder Panel Update - Panel Gone

I just updated the Folio Builder Panel for CS5 on Mac to the latest version (Jan 26, 2012) and when I run InDesign, the Folio Builder Panel is no longer there. Also, the CSLive panel gives me an "internal error" message. I installed the updates on my PC for CS 5.5 and it all seems to work. However, I need to work in CS5 for this particular project. Is this a known issue? How do I remedy the situation? In case it matters, I also updated the Folio Producer Tools (Jan 17, 2012), as well.

So, I ended up getting everything ironed out, though it took a couple of hours of trying various things. Essentially, the Folio Builder Panel was installed, however Indesign was not seeing it. I tried uninstalling and reinstalling Indesign, but that didn't remove the Folio Builder Panel, and did not "refresh" it to become visible.
Ultimately, I had to go throught the app folders and manually uninstall the extension. After reinstalling, the panel showed up. However a new problem emerged. Indesign was trying to login to my account but just spinning and nothing was happening. I could not cancel the "sign in" attempt. Finally, this was resolved by opening key chain and deleting the Adobe entry from there which allowed me to reenter my credentials.
Whew. Thank goodness that's over. (until the next update, that is).
Hopefully, this can save others some time who may run into this. Seems like it was a bit of a fluke.

Update Folio Builder panel to latest...

I keep getting the message;
"A newer version of Folio Builder is available for download. Update Folio Builder panel to latest version here."
I have downloaded all the new updates and re-installed In-Design.
Can anyone help?

DPS Desktop Tools for InDesign CS6
Mac : http://www.adobe.com/support/downloads/detail.jsp?ftpID=5377
Windows: http://www.adobe.com/support/downloads/detail.jsp?ftpID=5376

Hello Someone knows if theres a problem with sign in feature the Folio Builder Panel

Recently I did the update of the DPS tools, to the 27, the desk top viewer dosen´t install, and I install it manually as sugested, and it works
but, I can´t connect the folio builder panel with the DPS account using the folio builder panel side menu, simply it dosen`t work.
I can sign in into the account in DPS home page, using the app builder log in panel an so on, but folio builder panel don´t
Some one has the same behavior?
Is this a an Apocalypsis signal?
or a warning about the Nibiru affaire?
Any clue?

hello ludovix78. Welcome to the world of those who can not connect to the Folio Builder.
To give you an idea, this problem started with the v26, and then fix the v27 and nobody gave a possible solution.
I'll give you link to other forums drenches you with the issue.
If you find a solution, please share it.
http://forums.adobe.com/thread/1272812?tstart=150
http://forums.adobe.com/thread/1256613?tstart=330
http://forums.adobe.com/thread/1203788?start=40&tstart=420

InDesign CC - "Create App" option missing from Folio Builder panel

I am using Windows 7, InDesign CC.
While watching a Terry White video I made an app along wth the tutorila All works fine in the Desktop Viewer. When it reaches the point of going to the "Folio Builder" panel mine does not have the "Creat App" option that Terry White has. Is this because I have windows not
Mac?

Yes, a Mac is required to create DPS apps.

Can't log into Folio Builder panel. Wont verify CC Membership. Indesign or DPS bug?

I have tried to log in to see my folios in the folio Builder panel. However it as for AdobeID. I am logged into my CC Account already. so when the builder panel trys to verify it just spins and spins and tells me to enter password again. any help would be nice. I have update panel and deleted the OOCM file or that is what I think I read to do on this forum. Thanks in advance for any direction.

Well mate, I've got inDesign CC and have similar issue. Mine is saying no internet, connect and try again... I contacted CC centre and they are saying I have to wait for 24 hours until SAB ( which I am not sure what it is) to be removed and the account will be activated. I must say Adobe charged me for the CC first and payment has been made.
I recommend you to contact their centre and explain to them what is happening. The other way, try to sign in to your creative cloud first and then run your inDesign CC and see how you go.
Kind regards,
Calvin

Folio builder panel issues - CS6 - Mac

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