Folio not appearing in Adobe Content Viewer on some iPads

I have been working on developing an app for iPad in InDesign CS6 using Adobe DPS. For the most part, the process was working smoothly until recently. Once signed into Adobe Content Viewer on my third generation iPad, the folio shows up fine and downloads as expected. However, when others with older iPads download Content Viewer and sign in, they do not see the folio as an option. For example, a person with a second generation iPad, who has the latest iOS, was unable to see the folio in the viewer. I have stripped the app down to about 40megs, thinking size might have been an issue, but after multiple users have experience identical results, I don't think that is it. Has anyone had a similar issue, and is there anything I can do on my end to make the app compatible with a wider range of iPads?

Is it a single-folio app or a multi-folio app? If you set up renditions for a multi-folio app, only the appropriate rendition is available for a device. See this article about renditions:
http://help.adobe.com/en_US/digitalpubsuite/using/WS9293e1fb3b977c5c-2337961812e35738f56-8 000.html

Similar Messages

  • Folio not appearing in Adobe Content Viewer on ipad

    folio i created in indesign cs5.5 not appearing in Adobe Content Viewer on ipad.
    I have CS5.5, Apple ipad 1st gen ios 5.0.1 Adobe content viewer 1.9.1
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    I work for a large magazine publisher and would like to demo the folio on the ipad to sell the concept of the DPS.
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    Thanks Ants,
    Your doubts motivated me to do some testing on the subject;-)
    I made several files of different dimensions, and uploaded them to the cloud. All of them rendered correctly on the desktop. But only those which used exact 4:3 width:height ratio  appeared in the Content Viewer on the iPad. And only those, which were at least 1024x768px. A perfect 4:3 document sized 768x576 did not show. But the 1536x1152 one appeared correctly.
    I am still certain, that the reason of absence od James' file in his iPad was caused by the dimensions of the folio. I would however modify my statement:
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    It should be: Only the folios sized 1024x768 px or more, with exact 4:3 ratio (Landscape, portrait or both orientations) are valid for iPad.
    Regards,
    Tomek

  • Folio not opening in adobe content viewer

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