Folio sign-in problems
As suggested in another thread (http://forums.adobe.com/message/5122457#5122457) I'm posting my specific case here.
I was not able to sign into DPS via the folio builder within InDesign. It just failed silently. After speaking to our network admins, I managed to get my PC enabled to bypass our corporate firewall temporarily, then disabled my proxy settings with Internet Explorer, and was then able to login without any issue. After I was blocked through the firewall, I can no longer log in (as expected).
I'm on Windows, and our internal proxy authenticates via Active Directory.
It is not a workable solution to have any users that want to produce folios having full direct access through the firewall, so the two options I see to make this work are:
1. Get folio producer working through an authenticating proxy
2. Allow through our firewall all of the possible Adobe servers (sort of defeats the purpose of a firewall, especially considering the number of servers that would be required)
I'll be happily corrected if there is anoter solution out there..
Hi, here’s what Adobe has sent to me.
Da: frost338 [email protected]
Inviato: giovedì 1 agosto 2013 17.50
A: Chili Monica
Oggetto: Folio sign-in problems
Re: Folio sign-in problems
created by frost338<http://forums.adobe.com/people/frost338> in Digital Publishing Suite - View the full discussion<http://forums.adobe.com/message/5558659#5558659
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Sign In: Problem and Resolution
Sign In:
Problem:
Others and I have had to go through several steps to sign in to this Community/Consumer forum
From a forum user here on page 6
"The log in process is still combersome.
every time I log in, it gives me the error "The message you are trying to access has been deleted. Please update your bookmarks."
I have to click the button under that statement, then click the back button on the brouser, then click "sign in" just to get it working.
And this happens every time I log in. Somebody needs to get some bug spray :-)"
Solution:
Ensure that you access the Forum Home page at this link: http://h30434.www3.hp.com/psg/
Click on Sign In and then you will be taken to HP Passport
After signing in on Passport you will be automatically be returned to the Forums Home page.
Reason:
If you access the forum from a link in a notification within your e-mail for a post for which you checked the box "E-mail me when someone replies", you will encounter the problem first noted above. After you follow the e-mail link to the forum DO NOT sign in then but instead:
Click on Forum Home (located in the row just under Sign In) and Log in to HP Passport then you are taken to Forum Home and then you must find the post you wanted to access.
Fix by Adminstrators:
Can you fix this "bug" so we can sign in at the post in the thread that our e-mail linked us to?
Sig: Pavilion Model Series# dv9500t (t=Intel)_CTO_Prod# RL653AV_Vista Ultimate (64-bit)_SP1_Intel 2 Duo CPU T7500_2 GB Ram_BIOS F.09_NVIDIA 8600M GS_200GB 7200RPM SATA Dual HD (100GBx2)_HP 300GB HD USB Kit for xb3000_8/2007Others and I have had to go through several steps to sign in to this Community/Consumer forum
From a forum user here on page 6
I don't see page 6.
My forum does not have a page 6, so the forum did not know what to do, and asked me, if I wanted page 1, 2, or 3. It was a little confused.
It was funny. It did not know what to do.
Because I have my settings to show the max number of posts per page.
Here's what page it's on for me: :-)
http://h30434.www3.hp.com/psg/board/message?board.id=Hardware&thread.id=12&view=by_date_ascending&pa...
Well this link should work. :-)
http://h30434.www3.hp.com/psg/board/message?board.id=Hardware&message.id=663#M663
Here is what page 6 looks like to me. :-)
http://h30434.www3.hp.com/psg/board/message?board.id=Hardware&thread.id=12&view=by_date_ascending&pa...
Wayne Sallee
[email protected]
Message Edited by Wayne_Sallee on 12-03-2008 09:41 PM
Message Edited by Wayne_Sallee on 12-03-2008 09:43 PM -
Sign on problems within Elements 10; plus cannot backup, writing files error with file catalog.pse10db. No indication what the problem is. How do I get adobe help with these problems?
Sign on problems within Elements 10; plus cannot backup, writing files error with file catalog.pse10db. No indication what the problem is. How do I get adobe help with these problems?
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UPDATE (21.08.2012): As a temporary workaround please login to your web profile page and enter date of birth and gender information there.
UPDATE 2 (20.09.2012): We've fixed the sign in issue via an update on our end. If you are still facing sign in problems on your TV, please create a new message.
We are looking into this and are confident to provide a permanent fix soon.
Follow the latest Skype Community News
↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓As a temporary workaround please login to your web profile page and enter date of birth and gender information there.
Follow the latest Skype Community News
↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓ -
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Lync HP 4120 Sign in problems with Lync Server 2013
Hi, this is my second request for help, this with more information...
I`ll ready install the follow infrastructure: (I change the name of my organization for contoso)
Lync Server 2013 Installation with Enterprise mode with 1 front end : Pool: lync.contoso.com Front End: lyncfe01.contoso.com Back End: lyncsql01.contoso.com
I`ll ready install a PKI infrastructure with two tiers, the root offline and the subordnate ac.contoso.com
This with the defailt algorithm configuration RSA SHA1
My phones are HP 4120
In the Front End Server i configured the SCHANNEL registers:
EnableSessionTicket in 2
Send..etc in 0
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Target Fqdn : lync.contoso.com
Target Uri : https://lync.contoso.com:443/CertProv/CertProvisioningService.svc
Result : Success
Latency : 00:00:09.0559615
Error Message :
Diagnosis :
When i run the command Test-CsPhoneBootstrap -PhoneOrExt 12345 -PIN 123456 for
check the DHCP the result is:
Target Fqdn : lync.contoso.com
Target Uri : https://lync.contoso.com:443/CertProv/CertProvisioningService.svc
Result : Success
Latency : 00:00:09.0559615
Error Message :
Diagnosis :
When i run the follow command
PS C:\Users\Administrator> $cred = Get-Credential
cmdlet Get-Credential at command pipeline position 1
Supply values for the following parameters:
Credential
PS C:\Users\Administrator> Test-CsClientAuth -TargetFqdn lync.contoso.com -UserSipAddress "sip:[email protected]" -UserCredential $cred
I got this:
Target Fqdn : lync.contoso.com
Target Uri : https://lync.contoso.com:443/CertProv/CertProvisioningService.svc
Result : Success
Latency : 00:00:00.3431783
Error Message :
Diagnosis :
But.. when i use the same command but i remove the -targetFqdn for check the Dhcp i got this:
VERBOSE: Workflow Instance Id 'bca95636-af7b-4b0a-b43d-dba259294b2d', started.
VERBOSE: Command line executed is 'Test-CsClientAuth -UserSipAddress "sip:[email protected]" -UserCredential $cred
-Verbose'.
Target Fqdn :
Target Uri :
Result : Failure
Latency : 00:00:00
Error Message : 10060, A connection attempt failed because the connected party did not properly respond after a period
of time, or established connection failed because connected host has failed to respond 194.90.8.20:5061
Inner Exception:A connection attempt failed because the connected party did not properly respond after
a period of time, or established connection failed because connected host has failed to respond
194.90.8.20:5061
Diagnosis :
VERBOSE: Workflow 'Microsoft.Rtc.SyntheticTransactions.Workflows.STClientAuthWorkflow' started.
Workflow 'Microsoft.Rtc.SyntheticTransactions.Workflows.STClientAuthWorkflow' completed in '5.62E-05' seconds.
Target web service Url not provided. Will have to extract it from authentication challenge.
An exception 'Unable to establish a connection.' occurred during Workflow
Microsoft.Rtc.SyntheticTransactions.Workflows.STClientAuthWorkflow execution.
Exception Call Stack: at Microsoft.Rtc.Signaling.SipAsyncResult`1.ThrowIfFailed()
at Microsoft.Rtc.Signaling.Helper.EndAsyncOperation[T](Object owner, IAsyncResult result)
at Microsoft.Rtc.SyntheticTransactions.Activities.GetSTSUriActivity.InternalExecute(ActivityExecutionContext
executionContext)
at Microsoft.Rtc.SyntheticTransactions.Activities.SyntheticTransactionsActivity.Execute(ActivityExecutionContext
executionContext)
at System.Workflow.ComponentModel.ActivityExecutor`1.Execute(T activity, ActivityExecutionContext executionContext)
at System.Workflow.ComponentModel.ActivityExecutorOperation.Run(IWorkflowCoreRuntime workflowCoreRuntime)
at System.Workflow.Runtime.Scheduler.Run()
at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)
at Microsoft.Rtc.Internal.Sip.TcpTransport.OnConnected(Object arg)
'GetSTSUri' activity started.
Starting STS Uri Discovery...
ERROR getting STS Uri.
'UnRegister' activity started.
'UnRegister' activity completed in '3.12E-05' seconds.
VERBOSE: Workflow Instance ID 'bca95636-af7b-4b0a-b43d-dba259294b2d' completed.
VERBOSE: Workflow run-time (sec): 126.0548512.
The Real Problem is that my Lync HP 4120 Phone can't make a sign in, not from USB cable loging, nor with PIN authentification
When I try to make a login with the USB cable, I set the user and password and the phone says "Connecting to Lync".. "Downloading a certificate" ... "Installing certificate"... "Downloading Certificate"...
"Installing Certificate".. forever
When I try to make a login with PIN Authentification, the phone first displays the following:
Account used is not authorized, Please Contact your support team and then shows this:
An Account matching this phone number cannot be found. Please contact your support team.
The Pin authentification is enable
In the Lync Server Enable Kerberos Authentification, Enable Integrated Windows Authentification and Enable Certificate Authentification are enable
This is the configuration from DHCP
Starting Discovery ...
Sending Packet (Size: 284, Network Adapter: xx.xx.xx.xx, Attempt Type: Broadcast only)
--Begin Packet--
DHCP: INFORM (xid=130EA7FA)
DHCP: Op Code (op) = 1
DHCP: Hardware Type (htype) = 6
DHCP: Hops (hops) = 0
DHCP: Transaction ID (xid) = 319727610
DHCP: Seconds (secs) = 0
DHCP: Flags (flags) = 0000
DHCP: Client IP Address (ciaddr) = Xx.xx.xx.xx
DHCP: Your IP Address (yiaddr) = 0.0.0.0
DHCP: Server IP Address (siaddr) = 0.0.0.0
DHCP: Relay IP Address (giaddr) = 0.0.0.0
DHCP: Client HW Address (chaddr) = FC15B4###--End Packet--
Received Packet
Sender:xx.xx.xx.xx:67, Size:363
--Begin Packet--
DHCP: ACK (xid=130EA7FA)
DHCP: Op Code (op) = 1
DHCP: Hardware Type (htype) = 6
DHCP: Hops (hops) = 0
DHCP: Transaction ID (xid) = 319727610
DHCP: Seconds (secs) = 0
DHCP: Flags (flags) = 0000
DHCP: Client IP Address (ciaddr) = xx.xx.xx.xx
DHCP: Your IP Address (yiaddr) = 0.0.0.0
DHCP: Server IP Address (siaddr) = 0.0.0.0
DHCP: Relay IP Address (giaddr) = 0.0.0.0
DHCP: Client HW Address (chaddr) = FC15B4100289
DHCP: Server Host Name (sname) =
DHCP: Boot File Name (file) =
DHCP: Magic Cookie = 99.130.83.99
DHCP: Option Field
DHCP: DHCP MESSAGE TYPE( 53) = (Length: 1) DHCP ACK
DHCP: Server Identifier( 54) = (Length: 4) XX.XX.XX.XX
DHCP: Client Identifier( 61) = (Length: 0) ()
DHCP: SIP Server( 120) = (Length: 17) enc:0 lync.contoso.com (00046C796E6306756E69736F6E026D7800)
DHCP: Host Name( 12) = (Length: 0)
DHCP: Vendor Identifier( 60) = (Length: 0)
DHCP: Param Req List( 55) = (Length: 0) 0 0
DHCP: Vendor Info( 43) = (Length: 86) MS-UC-Clienthttpslync.contoso.com443%/CertProv/CertProvisioningService.svcÜNAP (010C4D532D55432D436C69656E7402056874747073030E6C796E632E756E69736F6E2E6D78040334343305252F4365727450726F762F4365727450726F766973696F6E696E67536572766963652E737663DC034E4150)
DHCP: End of this option field
--End Packet--
Result: Success
DHCP Server : xx.xx.x.xx.
SIP Server FQDN : lync.contoso.com
Certificate Provisioning Service URL : https://lync.contoso.com:443/CertProv/CertProvisioningService.svc
thanks for all, hope somebody can help me with this problem.. i am going crazy...Hi, i connected the Lync Phone to another switch and i update the firmware to the newest firmware and i got the same problem..
The lync phone download the certificate but cant install it and the still the same error with the SIP login
An Account matching this phone number cannot be found. Please contact your support team. -
last night I upgraded to cs6 creative suite and web design from cs.5.5. install went fine but will not allow sign in to register product. it says, can not connect to Internet or your clock time is wrong. I spoke with live help last night, they said to uninstall cs.5.5 after you deactivate it. They also, said there is an issue and to speak with tech support. Today, I spoke with them and was working along and just got disconnected, but, I received no call back. This seems to be a too common of an issue. anyway, I have uninstalled cs6 and reloaded cs5.5 and all seems fine. no doubt, there are rollout issues with cs6 creative suite, just from reading the comments, but for such a wonderful company and product, there should be no shame in telling clients I'll investigate the issues and get back with you, or yes, we are seeing some difficulties in some client installs and are working to fix the problem. at any rate, could you let me know what you think the problem might be, because I sure would love to get cs6 up and running. Clock time is correct and I can connect to Internet and I have turned off firewall (bitdefender), antivirus and antispan and tried the sign in but no dice. worked thru some of these issues with Matt,( tech. support) before we got disconnected. thank for any help you can give...... I definitely will be waiting to reinstall cs6 sometime in the future................Adobe Rocks.
Thank you, I've completed all the steps listed and with flying colors all were successful. The problem seems to be elsewhere. I will try to install cs6 again later today and let you know the out come. My question for this reinstall is: do I have to deactivate cs5.5 and uninstall it prior to the new install of cs6? And is there anything else I need to deactivate and uninstall prior to the new install of cs6, like acrobat pro or anything else?
thanks again, Jeff.
jone 1:28 am 5/18/2012
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