"font" problems when converting InDesign file to negative

the printing service we use for our college newsletter, which is done in InDesign CS3, says he is having "font problems" when he turns the file into a negative (the master used for printing paper copies of the newsletter). I use only a standard font, "Times," in various sizes.
he did not have this problem with InDesign CS2, and he is as yet unable to explain exactly what the problems are but said there are 3 pieces of equipment involved that each contribute to the problem: old vs new operating systems (OS) in RIP unit and workstation to newest applications and older RIP unit. (I haven't a clue what any of this means...)
he has asked we create an "outline" of the InDesign file before sending it and believes doing that may help. however, when I create an outline of the document, all of the font turns bright red-- is this what is supposed to happen or am I doing something wrong?
can anyone help me figure out how to help the printer?
FA NEWS editor
(linda)

The .sitx file extension is a Stuffit executable, a way of compressing files so that they take less time to transfer. This has nothing to do with your problem.
What I'm recommending is that you Export PDF (File > Export > Adobe PDF). Choose the Press Quality preset and send the resulting PDF to your printer. Scott's suggestion will give you a PDF with outlined type, but before you go that route, try a Press Quality PDF, which will have live type and embedded fonts.
The best reason for sending PDF to your printer is to avoid font problems.
Ken

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