Font quality in charts

When creating a chart and applying fonts style, I noticed that the quality of the image returned by the IGS is really poor. All the fonts are "blurry" and are not as nice as in the tables.
We applied all the related notes and all used fonts are installed on IGS server and still not better.
Any idea how to get a better image of the charts?
Thanks!

That's the not we applied when the "problem" started.
At first, no fonts were specified, so it was alwayes the same font that was showing (no bold, no italic, nothing).
Then, we applied this patch 596825 and the formatting started to appear, but, it is now blurry. Just to give you an idea, it's like saving an image as a GIF file in an image software instead of a JPG. Is there any way to change the quality settings of the chart image that we receive from the IGS?
Like: by default, the IGS creates a GIF but that can be changed somehow for a JPG image.
Thanks!

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