Fonts don't work correctly when opening illustrator 5 eps in illustrator 6

When I open an eps file in illustrator 6, which I received from our graphic designer (who is using 5), the fonts don't work correctly. We have purchased VistaSans and when I try to open file, it says fonts not found so they have been substituted, but when I open illustrator, the fonts are there. When I try to change text from VistaSansReg to VistaSansSCBold the bold doesn't apper in illustrator or when saving to PDF - however, when you click the changed text in illustrator, it does show the bold font has been selected.

HI,
It is an open type font so should work, but it looks like the problem is that it hasn't installed correctly in Illustrator. I am using Windows 7 so right-clicked fonts and clicked install. Fonts appear in fonts area of control panel and install in disabled when font is viewed. they work correctly in other apps, such as Word
When I vew the VistaSans fonts (in existing file) in Illustrator, they appear in the fonts drop-down, but have an asterisk beside them (i.e. not installed) so how do I get them to install correctly in Illustrator? Font isn't appearing in Photoshop either.

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Message was edited by: deddinty

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Revision: 15119
Revision: 15119
Author:   [email protected]
Date:     2010-03-29 13:49:52 -0700 (Mon, 29 Mar 2010)
Log Message:
Menu.popUpMenu textAlign should be start rather than left so it works correctly when using FTEText and direction=rtl. Also made same change for AccordionHeader, CheckBox and RadioButton just to be safe.
QE notes:
Doc notes: None
Bugs: SDK-26028
Reviewed By: Kevin
Tests run: checkintests
Is noteworthy for integration: No
Ticket Links:
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Modified Paths:
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Thank you so much wchp, this is brilliant. I have had this annoying problem for a long time. I eventually rang Mac support, they did not know how to fix the problem as you have suggested so they instigated many hardware replacements which eventually left my iMac severely crippled. They eventually replaced it with the latest model. But I spent two months working with a disabled computer which really interfere with my work.
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