For adobe photoshop elements 13 the serial number and redemption code are not working.

Used redemption code to download elements 13 but serial number said invalid when trying to set up software.

Thanks, I tried it, but that did not work.  Another Forum leader determined that I bought a WIN license and I have a MAC.  Not sure how that happened.  I have sent a message (hopefully given the absolute user unfriendly interface for any problems) to the Order folks.  If they don't reply, i will cancel the credit card charge.  That might get their attention.  What a terrible company.

Similar Messages

  • I have spent 2 hours typing to your experts.   I want to chat with someone who can get the info completed to activate Element 13.  Ihave been told that my Serial number and Redemption Code is not correct.  That is impossible.

    I want to talk om the phone with someone.
    Somebody talk to me.    I just bought Photoshop Elements 13 and am trying to get it off the cd and into my computer.   Al Crook

    I downloaded mine from the Internet- thinking I was purchasing a stand alone version- only to find out I can't open it unless I am connected to the Internet- burning up my data plan- no one has answered me either!!!!!!

  • Hi i have half a year ago, adobe photoshop elements 11 serial gedwonloaden and then bought my laptop and had seized a week ago and I had to have my laptop but all programs off adobe photoshop elements 11 and I wanted to resume in download photoshop elemen

    hi i have half a year ago, adobe photoshop elements 11 serial gedwonloaden and then bought my laptop and had seized a week ago and I had to have my laptop but all programs off adobe photoshop elements 11 and I wanted to resume in download photoshop elements 11 but does not exist more I had to photoshop elements 12 download I have done but accepter my serial code is not that my serial number is not existing database? ?

    The download link for photo shop 11 is :
    Download Photoshop Elements products | 11, 10
    Download and Installation Help
    Hope it helps you.
    Regards
    Rajshree

  • I have a 19 digit Adobe Photoshop Elements 12 Serial number.  It should be 24.  Any help with this?

    I have a 19 digit Adobe Photoshop Elements 12 Serial number.  It should be 24.  Any help with this?

    Where are you looking for the serial number?
    If you have the disks, the number commencing 1057 is usually inside the packaging. It’s necessary to pull out the white inner box.
    If you purchased this some while ago and the product, the serial number should be in your Adobe account. Click on the red Adobe logo (top left on this web page) sign-in with your Adobe ID (email & password) and choose Manage Account. You should be able to browse your purchase history and registered products.

  • I can't activate my serial number for adobe indesign cs5 "The serial number is not valid for this product"

    I can't activate my serial number for adobe indesign cs5"The serial number is not valid for this product"

    Alright- I am working on escalating this to our senior Volume Licensing team to help, but in the meantime, please ensure that you've tried the steps here: Error "The serial number is not valid for this product" | Creative Suite

  • How do I find my Serial Number and Redemption Code? The Troubleshooting keeps taking me to a page to enter my redemption code, but I also do not know how to locate my redemption code?

    The Troubleshooting keeps taking me to a page to enter my redemption code, but I also do not know how to locate my redemption code?  I need to activate my membership asap.
    Please help!

    use your redemption code to obtain a serial number.
    Redemption Code Help
    https://redeem.licenses.adobe.com/getserial

  • COMPUTER CRASHED, REINSTALLED; NOW THE SERIAL NUMBER I WAS ISSUED DOES NOT WORK

    THE SERIAL NUMBER AND THE REDEMPTION CODE SHOW TO BE INVALID. I KNOW I REGISTERED AND RECEIVED A SERIAL NUMBER; HOWEVER MY ACCOUNT DOES NOT SHOW THAT I PURCHASED PHOTOSHOP ELEMENTS 11. HOW DO I RE-ACTIVATE THE SOFTWARE.

    Details.  OS, Product?

  • Serial number for adobe photoshop elements cd's 4 and 6 for bundlers only (no case!!)

              I im reinstalling the adobe photoshop elements 4 and 6 for bundles, sofware was installed on pc but i erased it!!   cd,s came with pc (without a case or box), turns out that i need the serial number.  Anyone in the same boat??

    If you no longer have the case you can check your account online.  It should be available there if you have registered your product.  For further details I would recommend reviewing http://forums.adobe.com/message/3987968#3987968.

  • I bought photoshop elements, the serial number comes up as invalid. I know its right. .what do i do?

    I am having trouble installing Photoshop Elements 12.  I get to the screen where I can input my serial number and it says it is invalid.  in fact the number on the box and the receipt which also has the serial number on it match perfectly but they seem to be one number too long than what can be inputed.  What is wrong??  I don't know what to do!

    If you bought a boxed product then the serial number should be inside the box in the CD sleeve (this is exactly 24 characters long - 6 x 4).  See this picture:
    If, on the other hand, you have an insert in the box rather than a serial number then you have what is called a Redemption Code.  See this picture:
    If this is the case then you need to redeem your code for a real serial number:
    <http://helpx.adobe.com/x-productkb/global/redemption-code-help.html#purchasedproduct>
    If none of the above then clearly there isn't a real solution.

  • Can't get my serial number on adobe photoshop elements 11, I have my redemption code

    I can't get my serial number, by going to www.adobe.com/go/getserial and entering my redemption code as my instruction card tells me to do in the adobe photoshop elements 11 box I bought from best buy.

    Please try a different web browser.  If you continue to face the same difficulties then I would recommend contacting our support team at http://adobe.ly/yxj0t6.

  • I Purchased the Adobe Photoshop Cs6 edition however the serial number emailed to me is not working

    Hi, I was wondering why my serial key is no working for me when i put it in the slots? i have tried to do everything possible but nothing has been working out so well. i just bought the program today and i folowed every instructions it told me to do but nothig is seem to be working. the only problem i am having is the serial key to activate the extended verison isnt working. i have tried to make a new account but that didnt work at all. if you can please get back to me that would be great.

    Did you purchase the software from Adobe?  If so please see http://forums.adobe.com/message/3987968#3987968?promoid=KBHJW for information on how to locate the serial number under your account.
    If you did not purchase the software from Adobe you can also register your software on http://www.adobe.com/.  This will help confirm that the serial number you received is valid.

  • Adobe photoshop Elements 10 Serial Number Key? I need to install elements on my new computer but can't find the license number.  How can I find it so I can reinstall it on my new computer please?

    I logged on to the Adobe site, but there is apparently no record of my purchase. What do I do now?

    You are going to need both serial numbers if you want to install Lightroom 5, because it is an upgrade and bolts serial numbers are required. If you registered Lightroom 5 with Adobe when you first installed it then you can find your serial number on your Adobe account.

  • The serial number i have redeemed is not working

    I have redeemed a serial number, but it is not working

    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • Why isnt my adobe acrobat XI Pro activating after receiving serial no and redemption code

    I received the serial number and redemption code after purchasing Adobe Acrobat XI Pro but I am unable to activate it. After entering the serial code, I thought I would be provided an option to activate but nothing happened. Help!

    Entering the serial number will activate the product.  Or is it still in trial mode?

  • "backspace", "g" and "h" keys are not working.

    hello,
    my laptop is HP 450 and windows 7.it is one years old. i haven't spilled anyting on it or damaed it in anyway i can think of.
    suddenly the "backspace" , "g" and " h " keys are not working. 
    please help me, because i have to complete my university assignment as soon as possible.
    tank you,
    shehara

    Hi,
    While this could be a hardware issue, it's always worth trying the following.
    Open windows Control Panel, open Device Manager, expand Keyboards, right click the entry 'Standard PS/2 Keyboard' and select Uninstall.
    Shutdown the notebook.
    Then unplug the AC Adapter and then remove the battery.  Hold down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter.
    Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f9 to load the defaults ( this is sometimes f5, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

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