For the current slowness issues, I would suggest calling Apple

Call their main 800 number or whatever number is for your country (see below), and ask for iCloud support.  The rep who answers will ask for a hardware serial # (I know, it's a subscription service and I've already tried to fight that battle - but if you have an iPod/iPhone I would just give them that serial #).   But they should eventually get you to an iCloud/iTunes Match L1 rep.  And this way at least it's documented and you have a case number.  Expect a wait time, for obvious reasons.
I would do this because, imo, you want it documented that you are having this issue.   I did this already today and I actually do it every time there's an issue because that way in 6 months time if this is a continuing issue, all my issues are clearly documented in their system.   Might not equate to anything, but at least if people call and put in case numbers, the bean counters at Apple will see these metrics and will know that people are actually angry about these outages.
My two cents.   http://support.apple.com/kb/HE57
EDIT: Also, please use Apple's feedback page.  http://www.apple.com/feedback/.  Every rep I've talked to has suggested this, as I get the impression that Apple actually looks at these.   I plan to do this myself today, in regards to the current issues I'm seeing.

I was giving the service the benefit of the doubt.     But it's your call, of course.   I've been hung for about 14 hours with my latest attempt - it's definitely more than slow for me, but the point being that there are issues right now.
Apple doesn't watch this board, tmk - so although complaining here is certainly understandable, I wouldn't expect it to make any difference to resolve the issue faster.    I took the time as I felt it was worth doing, as i want them to know about issues.   This is also what the reps suggest, as it has the best chance of getting the attention that I feel it deserves.

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    Novell does not officially monitor these forums.
    Suggestions/Opinions/Statements made by me are solely my own.
    These thoughts may not be shared by either Novell or any rational human.
    "KentFSmith" <[email protected]> wrote in message
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    >> > You should really focus on #1.
    >> > Snapshot is not the way to go.
    >> >
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    >> > Ask in the MS forums may help too. dont' mention zenworks.
    >> > Just say you are installing as Administrator from a share and getting
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    >> > errors.
    >> >
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    >> >
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    >> and
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    >
    >
    > --
    > KentFSmith
    > ------------------------------------------------------------------------
    > KentFSmith's Profile: http://forums.novell.com/member.php?userid=2927
    > View this thread: http://forums.novell.com/showthread.php?t=391573
    >
    >

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    * Created on October 28, 2004, 12:45 PM
    * Copyright Gordon.Bell
    package usergroupmgt;
    import javax.faces.*;
    import com.sun.jsfcl.app.*;
    import javax.faces.component.html.*;
    import com.sun.jsfcl.data.*;
    import javax.faces.component.*;
    import com.sun.sql.rowset.*;
    import javax.faces.convert.*;
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        private int __placeholder;
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