For the last 3 or 4 versions of iTunes, and continuing in 11.05, the site recognizes that I have a 64 bit OS (Windows Vista) and downloads the 64 bit version of setup.
For the last 3 or 4 versions of iTunes, and continuing in 11.05, the site recognizes that I have a 64 bit OS (Windows Vista) and downloads the 64 bit version of setup. Setup installs iTunes in the 32 bit application directory (Program Files x86) - it's not all that unusual to run a 32 bit app under a 64 bit OS - BUT whenever I connect any of my iPhones, I get an error message that say I cannot use the iPhone because the 64 bit version of iTunes is not installed. The message then tells me to de-install iTunes and to install the 64 bit version.
Like I say, the 64 bit Setup version is selected for me, and it runs error-free, but I seem to have no control or ability to force the installation of a 64 bit iTunes app. And all the iPhones are inoperative with the 32 bit version I have. I have another PC, which I have held at an earlier iTunes release. Although it's a notebook, it's identical in every other way (OS & installed utilities and apps) to the desktop that has developed the problem, and my iPhones work fine with it, although iTunes on it is at the earlier release, and I have no intention of upgrading that version until I understand and have corrected the problem.
Any ideas or suggustions?
Thanks.
This iPhone cannot be used because the required software is not installed. Run the the iTunes installer to remove iTunes, then install the 64 bit version of iTunes.
That usually indicates that your Apple Mobile Device Support has not installed. That's also what is being shown by the diagnostics (the driver is there but the application isn't).
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)
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after downloading the 64 bit version of itunes, when i plug my iphone in, it says that i need the 64 bit version software
PLEASE!!! LOLHello Rob,
It sounds like you have installed the 64 bit version of iTunes, but you continue to the get an error message that suggests to download the 64 bit version any time you connect your iPhone. I understand that you have already uninstalled and reinstalled iTunes, but sometimes you may need to uninstall additional components related to iTunes to completely remove it from your system.
I recommend following the steps in the article below to completely uninstall iTunes (click on the link for your version of Windows):
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
http://support.apple.com/kb/HT1925
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
Once you have completely uninstalled iTunes, you can download the 64 bit version of iTunes for Windows here:
iTunes 11.0.5 for Windows (64-bit)
http://support.apple.com/kb/DL1615
Thank you for using Apple Support Communities.
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Please Help!Hello ekbowers,
It sounds like you have installed the 64 bit version of iTunes, but you continue to the get an error message that suggests to download the 64 bit version any time you connect your iPhone 5. I understand that you have already uninstalled and reinstalled iTunes, but sometimes you may need to uninstall additional components related to iTunes to completely remove it from your system.
I recommend following the steps in this article to completely uninstall iTunes:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
Once you have completely uninstalled iTunes, you can download the 65 bit version of iTunes for Windows here:
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http://support.apple.com/kb/DL1615
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When I try to download iTunes, I get error message indicating that the download program is for 32-bit, whereas I have 64-bit. How can I download 64-bit iTunes installer?
What version of windows do you have ? 64 bit only exists for Vista and Windows 7, not for XP (http://support.apple.com/kb/DL1047)
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