For those that pre-ordered on-line, did you get a separate email to accept terms?

My order has been processing since Sunday. I called customer service and she said I never accepted the new terms. She said I should have received a separate email but I swear I accepted terms when I pre-ordered on the site (no such email in inbox or deleted items). She said I'd have to place another order at this point because the "Term" system malfunctioned which would mean a 10/21 delivery vs 9/19 which is what my confirmation email states. I'm just curious about this mysterious second email because it doesn't sound like others received it either. My card was charged the pending $1 charge but she swears I won't get the "pending" order because she can't get the "Term" system to work on that order. Grrrrr!

That is just something they make you do to "feel better" to make you feel like you did something, customer service reps do it all the time.
Take xbox live support for example, one of the simplest fixes for an Xbox360 was to unplug the power for 15 seconds, then plug it back in. However, customers would never do it, or lie that they did it or felt that turning the power button off should do the same thing.
The simple way for customer service reps to get people to remove power from their unit was to have them "re-seat the hard disk" and to re-seat the hard disk you wanted to make sure the device was not plugged into power so you wouldn't run the risk of losing data. Of course re-seating the hard disk didn't do anything, but it got people to remove power.
You were asked to accept terms so that
A.) you felt like you did something
B.) you felt like you were helped
C.) get you off the phone/line/chat
but in reality it was all for not

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Where Did You Get Your MacBook?

For those that have a MacBook, where did you purchase it from? Even with the student discount, purchasing from the Apple store doesn't provide any savings because of the taxes (~$84.00 in NY). I know Amazon.com sells it, but it's pre-order.
Mac OS X (10.4.6)
Mac OS X (10.4.6)

No need to get defensive. I wasn't saying that people shouldn't use the Apple Store. I was saying that unless Apple recognises your problems as problems, they will not do anything for you. That is to say, issues such as heat, whine and other common issues people worry about here on this forum will not be addressed by the Apple Store geniuses because they don't consider these problems out of specifications. This also means that if you have these issues and decide you can't live with them,you most probably will not be able to return a macbook of MBP to them without a restocking fee.
Believe me, I was amazed that they were so unwilling to consider not charging me a restocking fee. I was very calm, told them about the issues (whine, heat, loose battery, warped lid) and told them that over the past 15 years as an Apple user I have never felt disappointed with an Apple product except for this one. I told them that I have purchased items for tens of thousands of dollars from Apple over the years and asked them if they would at least consider charging me just half the restocking fee given that these are problems SO MANY people are having. There are OBVIOUSLY issues with the MBPs. The guy (who claimed to be the 'lead' rep there) refused and told me, in the same breath, how much they 'love' my business, pointing me in the direction of the checkout so I could line up to get refund, minus the $200 fee for beta testing. How insulting and disingenuous is that!
There are stores that will accept your claim that an item is defective. Since Apple is the mothership they decide what is within spec while some other stores just trust you when you say your notebook has excessive heat problems or whines and therefore needs to be returned. Given the many problems reported, I would recommend anybody to buy from a store with a more generous and no hassle return policy. Getting an exchange will not help if all units have the same problems....
MBP Mac OS X (10.4.6)

IPhone available for retail on pre-order day for non upgrade eligible?

I have heard some rumors circulating that the iPhone won't be available at retail price on the pre-order date. Is this true? Because I plan to watch the site for the first availability of pre-order so I have the phone first, if not before the people who purchase in stores. I would think not because I have heard a lot of people plan to pay retail if necessary like I do.

thats exactly what he said you can preorder for full retail on the 3rd. Did you not read the post?

Question for those that have returned hot MacBooks.

For those that have returned, for exchange, a MacBook for heat, did you return it before the 14 day return perriod?
Mine is at 70C at idle (just running iTunes and Safari) and the top of the unit on the keboard has reached 50C. I took mine in and the Genius said it was within spec. Just kinda currious.

Closing this question.

Tool icons, navigation, elements need to be larger for those that want it

I have read through many forums from May 2012 right up through the current ones about this issue. There are a lot of Photoshop users who are complaining about the size of tool icons and other elements as being way too small. Then there are others who defend the size of Photoshop and some who say the icons haven't really changed. Finally, there are some who say Adobe will not do anything about this.
Let me offer a perspective as a 15 year user of Photoshop and other Adobe products. Under the earlier versions of CS, Photoshop would follow the Windows sizing instructions inputed by the user. So if we wanted everything to be large and 150% of normal size, Photoshop would follow those instructions regardless of the monitors resolution. In CC especially, it appears Adobe has abandoned any connection in its software to what the user has defined in Windows about sizing. This isn't so much about the actual size as defined in Adobe's code but how those sizes vary or don't vary based on Windows settings.
This is no minor matter. We are now working on a high resoltuion, 23" Apple Cinema Monitor at top resolution. We do that to get maximam clarity. At the same time, we know that we cannot possibly use any software that looks as small as it would in that resoltuion without adjustment. So we turn around and crank Windows up to maximum oversize in every setting that exist. The result is that desktop icons show at the size we want and other major software also shows at the size we want. The best example is Cubase which is a professional digital audio workstation. Cubase is to muisic what Photoshop is to images. Both highly professional tools. The difference is that even in high resolution, Cubase defers to the Windows sizing. All the icons, menus, navigation bar, track workspace and more are very large just like the icons on our desktop.
This means that we know it is possible and not difficult for all software to follow the Windows settings inspite of the native resolutlion. So far Adobe has chosen not to do this. Below is a screen shot of PS CC on our monitor (actually 2 monitors with Apple Cinema on the left where PS is). Unlike all the screen shots that have been shown by others during the last 18 months, we made sure that our desktop icons could be clearly seen as well. Notice the size difference between PS icons, navigation and elements versus our desktop icons. Cubase looks like our desktop icons. So why can't PS?
It is our recommendation that Adobe do the following immediately. You can't ignore 18 months or more of complaints from a large number of users without addressing the problem. The world has gone to high resolution monitors but for many of us, we need the size of software to be larger than the native resolution we are using. It's not a matter of dropping the resolution. That is not desirable and not necessary based on our actual experience. That produces other types of problems with lack of clarity that don't work. Try to select a single strand of a sound wave when there are one hundred a second in low resolution. We need the resolution but we also need the software to show larger for those that want it. For those that don't, you may be happy but why should everyone else be unhappy or unable to use the new software.
1. Provide a yes/no option to allow Adobe CC to follow the Windows sizing settings inspite of monitor resolution. Those that don't want to do this can leave it no. Those that want it can turn it on and make the entire program look bigger.
2. Provide internal CC settings to increase the size of any and all visual workspace elements and tools on a percentage basis for maximum flexibility. There may be good reasons why some people don't want to change their Windows sizing but do want to increase the visual size of CC programs.
Frankly, this is not rocket science and I'm amazed Adobe didn't jump on solutions after the 2012 forum discussions. To hear from people that nothing is gong to be done is scary for the user and should be scary for Adobe since it could result in losing customers and sales. Let's make this program work for all users on all resolution monitors in the way they need it to work. Other major software companies have done this. Why is Adobe the odd company out on this.

Thanks for your thoughtful answer. I do appreciate the issues here.
I'm aware of the problems in how applications work in an OS when that OS keeps changing (too much?!). Yes, this could be very consuming from a resource perspective and could take some time.
That's why my second recommendation addresses this problem without having to worry about the OS. It is not a huge resource or time issue for Adobe to provide internal sizing controls for all aspects of its software that have nothing to do with the OS or the resolution of monitor. We've had that sizing control for how big the file we are working with shows on the screen since Photoshop 1.0. I am aware of applications that added such sizing controls over 10 years ago and one of them over 15 years ago. This isn't new.
So let's put aside the disucssion about the OS and just focus on a way to define how big the entire PS program shows including all tools, elements and navigation on a percentage basis. Just an addition to the internal Preferences of the program itself. If I want PS to show at 200% or 300% of it's standard size, let me do it
The time and resources to add this to the program are not huge. Further, since this issue has been discussed for a long time, it should have been much higher on the priority list. If I was running product development, I would have made this a mandatory part of the introduction of CC. The number of complaints are simply too high to ignore this or say that it's going to take time. That tells me it's not a high enough priority on the development list.
Let's remember that for every person who does complain on these forums, there are a hundred or more that don't but are experiencing the same thing. The small size of PS tools, icons, elements and text is simply unacceptable to too many users for it to have gone on unaddressed this long.

When Do I Get My Money Back For A Cancelled Pre-Order?

I Just Cancelled My Pre-Order. I Just Looked In My Account And It Said I Still Had The Same Amount Of Money. So I Was Wondering When I Get My Money Back For A Cancelled Pre-Order?

There is nothing to refund, you weren't charged when you pre-ordered it, you would only have been charged when it was released

Verizon can't do anything else?? for those that were hacked!!

Last week I received a email from what I thought was my "my verizon online" saying I got 20% off. I didn't think anything of it and I proceeded to log on and enter my account password and that was that. I really didnt think anything of it. Days later my phone was working fine all day long until I try to make a phone call and my service is suspended. I call customer service she proceeds to tell me she cant help me...I need to speak to the fraud department. I was on hold for way over a hour and chatting with a different rep online at the same time. Finally I had a family member come over so I used their phone, hung up mine and proceeded to call the fraud dept. and what do ya know I get through immediately! She proceeded to tell me my account got hacked and they were making numerous international calls on my account. They fixed everything. Restored my service but my frustration is that I live in GA were there is a current State of Emergency due to the ice storm and that was my only phone. For them to just suspend my service without so much as a warning is unacceptable!! What if this happened 2 weeks ago when I was stuck in traffic for 9 hours because of the Atlanta storm!! Then I had to go ahead and re-enroll in online billing ect. Just extra stuff I did not expect to have to deal with today! I read numerous blogs about this occurring to several others as well and it is just a shame that Verizon does not even have the respect for their customers to send out e-mails or anything just alerting customers that this type of thing happens (hacking emails and text messages). I'm very uneasy about even continuing service with Verizon. I am considering cancelling my service. Such a shame!! After all of that,.......venting to customer service after it was all said and done all I got was a "I'm sorry". I don't expect Verizon to roll out a red carpet and give me free service for a year but some type of compensation would be commendable on their behalf.

First of all, Verizon doesn't always know when there is something like this happening (mostly because they happen frequently), and they also cannot babysit every account...not to mention the fact that Verizon has no idea what you got in an email.
Second, whenever you get an email like that, if it is for a "bill discount" or it's a request to update credit card info, hover your cursor over the email address or the link the the fake Verizon site. If it doesn't have the words "Verizon Wireless" in the address, do NOT click it. I have gotten these too, and Verizon will never request payment or account information such as account number, passwords, etc. When in doubt, call.

I have an iPad and want to know how to delete email addresses for those that I have sent email to.

I have an iPad 2 and want to know how to delete email addresses for those that I have sent mail to.

Email addresses that are not in your Contacts app but which still show up in Mail will disappear after a period of time when they are unused. Just ignore them and they will eventually go away.

When will the stores have business workshops after the 5pm timeframe, for those that work can go to them?

When will apple stores have business/productivity workshops after the 5pm time weekdays for those that work?

You would need to talk to the store managers about that; we're just fellow users here. I would guess that they schedule workshops during the day when traffic is lighter so as to not impact and be impacted by evening retail traffice.
Regards.

HT201210 When trying to update iOS 7.0.4 I get a message saying that the update has failed. Has anyody else had this problem and if so, how did you get round it?

When trying to update to iOS 7.0.4 I get a message saying that the update has failed. I've followed the instructions on Apple Support. Has anybody else had this problem and if so, how did you get over it?

Check For Updates.
http://i1224.photobucket.com/albums/ee374/Diavonex/Album%204/deb765f74dc0acb6038 d1fc55eed7fce_zps9330117d.jpg

HT1689 I purchased and recieved a billing for itunes that wouldn't download how do I get this credited to may credit card

I have recieved a bill for itunes that wouldn't download how do i get this resolved?

If you had your bank refuse the charge as fraudulent, the iTunes Store probably blocked your credit card as stolen. Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store and request assistance.
Regards.

HT5714 hi my name is grace i have pre ordered now 85 when you couldn't download it directly now when you can download it and when i try to download it on every song it says purchased but when i look at my purchased song the album isn't there what can i d

hi my name is grace i have pre ordered now 85 when you couldn't download it directly now when you can download it and when i try to download it on every song it says purchased but when i look at my purchased song the album isn't there what can i do

Contact iTunes support. Only they can fix this.

Why did I get this stupid emails about missing payment of my Adobe CC ???

Hi, I have get this email from Adobe:
what we have here payment for your account could not be loaded. So there will be no interruptions in your use of the Creative Cloud , please update your billing information shortly .
account Management
If you have decided not to renew your subscription , no further action is required on your part. You have until the end of the current billing period unlimited access to your Creative Cloud membership. Then your paid membership in a free Creative Cloud membership is converted . If you use this time more than 2 GB Creative Cloud storage , you may not be able to access some of your files . In this case it is recommended to delete some files, so you are below the memory limit of 2 GB , which is included in a free Creative Cloud membership.
If you change your mind , we are always happy to activate your paid subscription again .
Thank you for your confidence.
The Creative Cloud Team
Why did I get this stupid email, because my banking dates are the same as before and creditcard is everytime paying ??????? So what's going on?

Hi. I checked on the order and it says the order is currently being processed and I should check back tomorrow. I'm mostly just concerned because I got an email saying the order was on hold, and I want to make sure it actually does go through and I'm not just waiting for a delivery that's not going to come. I'm still confused as to why I'd get an email saying I had to call the fraud department only to be told I shouldn't have called the fraud department.

Did you get the iPad 2?

Hey fellow Apple people,
I'm looking to interview people who have the iPad 2 about the things they like and dislike about it for a Yahoo! news article. If you're interested please let me know!
Thanks!

DroidM wrote:
Ok There seems to be alot of confusion on hear about the Friday ( 07-08-11) Update that was sent out to fix the Reboot issue with the Phone. Some people like my self have reported that they can not get the Update as there phone is getting an inability to connect to the network error, or the update window simply disappears with out a response (This is what is happening to me).
Many have reported that they got the update it fixed the reboot bug, and that they are seeing improvement in the phones functionality in general. Some people have reported that they have heard that the update is causing more problems. What I have yet to see (And I might have simply missed them) is reports from users that this has actually happened to them. So I started this Thread to see if we can't get a straight answer from the people that are actually using the phone (Because it seems VZW and HTC don't' seem to know or want to tell us right now)
So hear is what Im asking
1) Did you get the Update Yes, I requested it at 7:50pm, 7/8/11
2) Did it Fix The Reboot Bug From The Last Update Yes
3) How is the performance of the phone now Much better, I no longer have data drops so I no longer need to turn on and off Airplane mode to get data back
4) Has the latest update brought any new problems Zilch, none, nada, nope
Hopefully this clears up any confusion and we can all get a clear idea of weather this update is a worth bothering with.

Professionals, how did you get your start?

I know there are many people on here who earn a living working as professionals. I was just curious, how did you get your start?
I plan to attend Ohio University this fall to major in video production within the Scripps School of Communication. OU is well known for their school of communication, but obviously just having a good name behind your major doesn't guarantee a job.
What did you do to make yourself more marketable to potential employers? Any other advice that you have to share?
Thanks in advance
D

I started out as an apprentice editor on a feature film. Got the job mainly because I fixed the director's assistant's computer during my interview. Knowing how to use the Avid (thanks to film school) helped too.
I started at the bottom, and worked my way up. Gaining knowledge as I went. Apprentice editor, to tape vault manager, to post coordinator, to assistant editor, to online editor, back to assistant, then to editor. 6 years from the day I started apprenticing until the day I started editing a broadcast show.
>What did you do to make yourself more marketable to potential employers?
Learned the ins and outs of the edit systems. I could troubleshoot them if they were broken, and knew the workflows for multiple shooting formats. Was able to make the decision on edit systems to use and workflows to employ when presented with the shooting format, and delivery specs. I learned all that from on the job training, and trolling the web for resources. And a lot of work on my own.
>Any other advice that you have to share?
Work your @$$ off! If you think the job is below you, and act that way, you won't get hired again. Don't think that you will start off right away as an editor, or DP, or director. Starting out as an assistant is a great way to learn all that you need to learn to perform your job. Because right out of film school, you don't know what you don't know. But work hard, be dependable, and you will get hired again and again.

For those that pre-ordered on-line, did you get a separate email to accept terms?

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