Forgot answers to 2 security questions but it sends the reset variation email to an email that is no longer existent. I have added in a new secondary email and the rescue email does not even show up anywhere. I have no idea what to do please help

ok so I went to buy a an album on iTunes that I havnt used on the device before. It said I needed to do clarification questions but I cannot remember the answers to them. When I go to reset the questions it sends to an email that is now non existant. It wont let me change it what so ever, I cannot find it anywhere to delete or change. Please help

You will need to call Apple and ask for Account Security, and will need to provide documentation in order to prove your identity. Use the Contact Us links at the bottom of every page of this forum for phone numbers. Best of luck.

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Firefox is already running and not responding does not even show in task manger have to manueley shut down computer,it locks up if i use search bar,use my bookmarks it works ok ,can i save my bookmarks and just take it off and reinstallr

i have been fighting this for a week i have been all over your forums and tried everything that it suggested,just not working ,i have never had any problems with firefox in the past it has been on this computer for at least 4 years help!

Hi there, gwinslo. You have come to the right place.
From what I have been reading from other posts on this forum, the issue may
be caused by the clear history settings.
Press the '''<Alt>''' or '''<F10>''' key to bring up the tool bar. Then '''Tools > Options > Privacy'''.
The button next to '''History''', select '''Use Custom Settings'''.
At the bottom of the page, turn on '''Clear History When Firefox Closes.'''
At the far right, press the '''Settings''' button. Turn on ONLY '''Cache''' and
'''Form And Search History''' leaving the others off.
'''https://support.mozilla.org/questions/997866?esab=a&s=&r=1&as=s''' {web link}
This is not a cure but will make it easier if Firefox locks up.

I am trying to reset my answers to my security questions but it is not sending me the email to do so.

I am trying to reset my answers to my security questions but it is not sending me the email to do so.

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(97991)

I made my apple Id a long time ago. I do not remember the answers to my security questions but when I send the questions to my email, they get sent to an old email that was deleted. How do I change the email they get sent to?

I made my apple Id a long time ago. I do not remember the answers to my security questions but when I send the questions to my email, they get sent to an old email that was deleted. How do I change the email they get sent to?

1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for support
        and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane

HT5312 I forgot the answers of my security questions but I cannot find out how changing them,

I forgot the answers of my security questions but I cannot find out how changing them,

Call Apple Care for your country and request help resetting the questions.

I don't remember the answers to my security questions but the email listed is no longer available to me! What do I do??

i Just want to purchase an aponadn I've been avoiding it because I cant find a way around it. I have no idea what the answer to my security questions are bit I cant reset because the email itbwanfs to send resef information to, no longer exists.

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
     4. Account security issues almost always require you to speak directly to an
         Apple representative to securely establish your identity as the account holder.
         You can set it up so that Apple calls you, either immediately or at a time
         convenient to you.
            1. Go to www.apple.com/support.
            2. Choose Contact Support and click Contact Us.
            3. Choose Other Apple ID Topics and choose the appropriate topic for
                your issue.
            4. Follow the onscreen instructions.
         Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                        Apple ID- All about Apple ID security questions.

HT5699 I forgot answers to my security questions and it doesn't show "reset security questions" and my country is not listed in "contact Apple support" what do I do?

I Forgot answers to my security questions and there is no "reset security questions" in "manage my Apple ID" and my country is not listed in "apple support" what do I do???

Try contacting Support via this form and explain and see what they reply with (tell them that you don't have a rescue email address on your account and your country isn't on the HT5699 page) : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset you can then add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses

My itunes won't let me buy anything until I provide answers for my security questions but I forgot them! Where do I go to reset this?!

My itunes won't let me buy anything until I provide answers for my security questions but I forgot them! Where do I go to reset this?!

Rescue email address and how to reset Apple ID security questions

TS1702 forgot answers to my security questions

i upgraded to an iphone 4 and i forgot the answers to my security questions but contacting support brought me here where i cant seem to find an answer so anyone who can help please do

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions.
At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

HT6170 i forgot answers to my security question how do i remove or change these Q?

i forgot answers to my security question how do i remove or change these Q?

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
     4. Account security issues almost always require you to speak directly to an
         Apple representative to securely establish your identity as the account holder.
         You can set it up so that Apple calls you, either immediately or at a time
         convenient to you.
            1. Go to www.apple.com/support.
            2. Choose Contact Support and click Contact Us.
            3. Choose Other Apple ID Topics and choose the appropriate topic for
                your issue.
            4. Follow the onscreen instructions.
         Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                        Apple ID- All about Apple ID security questions.

HT201363 I know the answers to my security questions but...

I know the answers to my security questions but it keeps telling me they are wrong. I am absolutely positive I am putting in the correct information. How the heck can I fix this so that I can make purchases from my new iPhone?

Hi ljoaquin68,
The article below should help you reset your Apple ID security questions:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
If you require additional assistance with this, click on the link below for guidance:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
I hope this information helps ....
Happy Holidays!
- Judy

I forgot the answers to my security questions. How can I reset these?

After owning an iPad 2 for about 7 months, I purchased an iPad 3rd gen. I tried to purchase an app (PDF Highlighter) and upon doing so I was promoter to answer two security questions "since this is my first purchase on this device." I do not remember the answers to my security questions. How can I reset the answers?
In addition to this issue, I went into my setting and entered my debit card information in another attempt to purchase the app. Upon doing so I was prompted to verify my payment info. The prompt asked me to enter my security code. I entered the correct code and it comes up invalid. I have tried going into setting and verifying my payment info through there as well, it also says my security code is invalid. How can I fix this issue? The app I am attempting to download is called PDF Highlighter for $6.99. Thank you for your help.

If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)

I have an ipod 2 just bought an ipod air and would like to transfer everything over from ipod 2. i backed up the 2 in itunes and when i connect the air it does not even show up. any help would be greatly appreciated.

I have an ipod 2 just bought an ipod air and would like to transfer everything over from ipod 2. i backed up the 2 in itunes and when i connect the air it does not even show up. any help would be greatly appreciated.

sorry not ipod 2 but an ipad 2

I just went to buy an album on itunes but because ive never purchased anything on this computer its asking for the answers to my security question, but i can remeber them? what do i do!?

i just went to buy an album on itunes but because ive never purchased anything on this computer its asking for the answers to my security question, but i can remeber them? what do i do!?

Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
Without a rescue email address, you can't reset them yourself. Nobody on these boards can reset them for you.
(93361)

Cannot run javascript - options/content does not even show javascript

try using options/content - does not even show javascript option. i uninstalled program and re-installed and get the same result. using xp.

Is this a global problem that JavaScript is not running on any site? The on/off setting is still available in the about:config preferences editor.
(1) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful.
(2) In the search box above the list, type or paste '''java''' and pause while the list is filtered
(3) if '''javascript.enabled''' is bolded and set to false, double-click it to switch it back to true. This takes effect right away, but you'll need to reload the problem pages so Firefox re-reads the scripts.
Does that fix it or are particular sites still problematic?
One way that your normal default preferences could be changed is by an extension, and another is by external software creating a user.js file. If this problem recurs, you can investigate both of those.
* [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]
* [[How to fix preferences that won't save]]

Forgot answers to 2 security questions but it sends the reset variation email to an email that is no longer existent. I have added in a new secondary email and the rescue email does not even show up anywhere. I have no idea what to do please help

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