Forms can't be saved

I'm trying to create a form that can be filled in by clients who have only the free Reader, saved, and sent back to us as a pdf. It seems to work when the files are opened with Preview on the Mac, but when people open it in Acrobat Reader they get the message that data can be entered but not saved. What am I doing wrong?
Document properties assures me that "Filling in Form data" is "allowed" in the document.

Using Acrobat 8 Pro or 3D you must first "Enable..." the PDF (in the Advanced menu drop-down).
Using Acrobat 9 Pro or Pro Extended you must first "Extend..." the PDF (in the Advanced menu drop-down)
Be well...

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    To answer your questions:
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    When this happens can you Open another PDF from the same location? Yes, see details below.
    Are you loading these PDFs from the Server or another Mac? From the server. The file is created by a 4D client that resides on my disk but the 4D server which it references is on another computer. I am still shared to that computer and my connection to 4D has not changed as far as I can tell.
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