Fraudulent activity - Account hacked

Hi.
My account has been hacked, someone has paid for a bunch of Skype credits to the value of around £80. I've not used the account in a while and was notified by email that credit was being paid for with my account.
I've changed my password and unlinked the payment method associated with the account - how do I report fraudulent acitivity and get the money returned?
Cheers,
Travis

Dear Readers,
Here in the United States, I heard on the morning news another major retailer's sales and transaction records have been breached with reportedly upwards of 6,000,000 (six million ) credit card numbers stolen ... credit card fraud escalates, and apparently will continue to be a serious problem. I disagree that these fraudulent purchases are "an inside job" and that Skype is intentionally "hiding" how to contact its customer service unit; problems with Skype's customer service web site have unfortunately been on-going and reported here previously. When I typed "contact Skype Customer Service" in my web browser's search, this FAQ article was the first result: https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
That said, and appreciating the frustration, aggravation, and consequences of these problems, so all are prepared with the information required when you finally do reach Skype Customer Service, please review this FAQ article:
https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-h...
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
If you continue to experience difficulty reaching Skype Customer Service, try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.
Please remember to sign on to your account details and check that your Skype account's registered e-mail address is accurate, and then change your Skype account and any saved payment method account passwords immediately, if you have not already done so.
Best regards,
Elaine
9 Sept. 2014
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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Fraudulent activity- account hacked credit purcha...

HOw do I contact skype? my account was hacked into and £150 of credit purchased using paypal whilst was abroad in Africa two weeks ago.
I was (and still am) unable to contact skype. the contact us page says they are having problems and to post on forum but each time I try there is unexpected error.
Have changed password and blocked skype from taking money from Paypal. Skype did freeze the account as suspicious so luckily no more taken.
The only reason they had my financial details was because had taken out trial of phone service but cancleed 24 hrs later when realised it did not extend to Senegal. I had no way of knowing they had kept my details because of £1 debited at beginning of trial.
If am unable to get through to skype I will need to go to resolution page at paypal.

Sorry to hear that.
Unfortunately your options are limited. The only way to contact skype is using online form and chat.
Try
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
When it comes to customer service Skype (or Microsoft)'s attitude is that weather you pay or not WE WILL NOT PROVIDE YOU ANY SERVICE and we dont care.
If it doesnt work then raise your query with paypal. They might be able to help.
PS I am yet to find anyone on this thread whoes problem is been resolved..
Good luck

Fraudulent activity on my account

Hello,
I noticed fraudulant activity on my skype account. I received some email about recharge, which never reached my account. Anyway 57.5€ in 5 transactions were recorded on my credit card (mastercard, belfius). Obviously skype is saying i should go to the credit card company, and the credit card company says i should get in contact with skype and the police,... How to get in contact with skype? Impossible to send any email to any customer service? Writing this message seems to be the only contact option possible!
So how can i contact skype and do something?
cheers

Hi, DPruett2333, and welcome to the Community,
These FAQ articles provide information and next steps how to proceed:
https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-h...
https://support.skype.com/en/faq/FA34505/what-do-i-do-if-my-skype-account-has-been-hacked
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Account hacked and admin access transferred to new...

I'm hoping I can get help quickly with this. I have a business account and my user id: "[Removed for privacy]" has been the admin for over a year, since I've opened my account. Recently, my account was hacked from someone from Algeria and administrator access was changed from my id to a different one, that I don't have access to. Then $300 was charged to my credit card and all these Algeria calls were made!!! My bank is refunding the amounts, but still, it put me in a major bind. I would have though that Skype would have seen this fraudulent activity and put a stop to it, but nothing happened.
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I think you may need to contact customer service regarding that matter. Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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Account hacked, credit card used and cant get acce...

Hi,
I have had my main account hacked again for a second time and cannot get access back. I just got some skype notifications that there have been 12 purchases made in China on my acount. I cannot recover my password as it never sends me the recovery email. I do get the emails that someone is making purchases on my skype account but I cant seem to do anything about it.
The account receovery asks me when I opened my skype acount and I have no idea. I lost access to this account so long ago that I have given up getting it back but just got a second bout of transactions .
Can anyone help me with this please?

Hi, Bronsonlb, and welcome to the Community,
It appears to me that you have created a new Skype account as you posted your enquiry here on this message board - use this new account to contact Skype Customer Service to report the fraudulent use of the other account, to request alternate verification details to confirm your "ownership" of the other account, and to remove saved payment details. I would not recommend choosing the "account recovery" path as you have previously attempted.
If you can recover the account, so much the better. If not, request the account be removed.
Last and certainly not least, report the unauthorized purchases to the issuer of the payment method on file. The charge-back process will likely trigger Skype to suspend your first account.
Regards,
Elaine
[Note-flagged for review.]
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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Same case here. Account hacked around End of April 2013.. and Calls made to India, Pakistan and Cyprus.
Were you able to get credit back. Any help on how to restore the account?
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Just click the link below to see the instructions on how you can get in touch with the Support team ;
http://community.skype.com/t5/The-Skype-Lounge/How-to-Contact-Skype-Customer-Service/td-p/2056783
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