Free Goods after Return Sales

Dear Gurus,
I am doin the process of free good..scenario is that i have done the sales to my customer...now he return the good becoz of damage and he want the replacement as a free good....so wht will be the process? what i am doin is that makin the return sales order ---> PGR and after makin the order with order type SD subsiquent free delivery and makin the delivery.....now wht will be the credit memo is it will be issued to the customer or no? logically there will be no credit memo after the returns as we r replacing the good as a free good with diffrent order type SD.. but if u see the document flow u will see the return order is still being processed....so whts the best process for that?
Thanks & Regards,
Mohsin

There is no need for Credit memo now . We gereally go for either Free of charge delievery or Credit memo.
sales order -> Delievry ->invoice 
Create return order with Invoice ->Return Delivery -> DO PGR
Please enter reason for return ( In the field Order Reason)
Now Create Free of charge Order w.r.t Return Order ->( Enter reason for Free of charge Order most probably there will be delievry block as u r giving material for free) Just goto VA02 and remove the block if exist.
Else create delievry free of charge delivery with respect to Free of carge order . Do Goods Issue .
Hope this will help

Similar Messages

  • Pro Rata Free Goods in Return Sales Order

    Hi,
    I would like to know if the system can automatically propose the Free Goods in the return sales order when created with reference to the billing document.
    The Billing Document has a
    Main Line Item -- 100
    Free Goods    --   10
    and when a returns sales order is created with reference to the above billling document, the system displays both the above line items in the returns order and if the customer is returning only 50 the requirement is the system must automatically propose 5 free goods once the mail line item quantity is changed by the user.
    Regards
    PJ.

    Kindly let us know how you are giving free goods manually or you are using MATERIAL INCLUSIVE OR EXCLUSIVE
    If you are doing it manually then in return order it will not determine it
    If you are using MATERIAL INCLUSIVE OR EXCLUSIVE then it should determine automatically
    *Free goods - In SAP there are two types Exclusive and Inclusive.*
    Exclusive - Buy 100 and get 10 free. This means you have to buy minimum 100 pieces then on that you will get 10 piece absolutely free.
    Inclusive - Buy 100 get 10 free. In this case it means you are paying for only 90 item and the other 10 item is absolutely free.
    Configuration:
    IMG - Sales & Distribution - Basic Functions - Free Goods - condition technique for free goods -
    1. create the condition table.
    2. maintain access sequence and assign the condition table to the access sequence.
    3. maintain condition type and assign the access sequence to the condition type.
    4. maintain the procedure for free goods and assign the condition type to the free goods procedure.
    5. Activate free goods determination. In this enter sales org., dis channel, division , docu pri pro, cust pri pro and the free goods procedure.
    6. now go to VBN1 - create free goods determination. Select your condition type, key combination and enter. Here you enter sales org, dis channel, customer no., Valid from and Valid to dates. Then you first select whether it is exclusive or inclusive free goods determination. By default it will be inclusive if you click on exclusive it will become exclusive and on top it will display inclusive. Here you enter minimum quantity for free goods and from what order quantity the number of free goods. You can control the delivery also in the second last column(free goods delivery control).
    Save the record. Go to VA01 create the sales order , enter the item and the minimum quantity for free goods to be applicable and observe the results.
    Edited by: Vishal J on Nov 24, 2010 1:10 PM

  • Assorted Free Goods Problems in Sales Order

    Hello All,
    The problem is related to Assorted Free Goods Pricing in Sales Order.I have two queries which are provided below with example:-
    In the sales order I am giving 2 Line Items. -
    Material A & Material B of total quantity 10PC Then 1 PC of the Material C as 3rd line item
    in the sales order is populated which is maintained as an assorted free good having Manual Free Item Category for eg. ZFV5.
    Similarly line items A & B combined of 10 PC = 1 PC of Material C having Manual Free Item Category for eg. ZFV5.
    Again if 10 PC of Material A or B are chosen respectively =  1 PC of Material C having Manual Free Item Category for eg. ZFV5 .
    _Now I want to configure the following**_ -
    1) The system will include the cost of the Assorted Free Good Item within the Main Item.
    2) While raising a Sales Return Order for the above mentioned Sales Order it is observed that the manual free item category ZFV5 is changed to the Return Main Item Category whereas I want the item category to be picked up is Return Free Item Category against the Manual Item category .
    Now considering the above scenarios please suggest solutions to attain my requirement.
    Looking forward to some valuable suggestions.
    Thanks & Regards
    Priyanka

    Hi Priyanka
    As far as what i understood from your post your requirement doesnt seem to be possible in standards
    If you want the cost to be transferred to the main item then in VTFL at item level there is a check box of cumulative cost
    That has to be ticked
    Constraintsin free goods in R3
    Free goods can only be supported on a 1:1 ratio. This means that an order item can lead to a free goods item. Agreements in the following form are not supported: u2018With material 1, material 2 and material 3 are free of chargeu2018 or u2018If material 1 and material 2 are ordered at the same time, then material 3 is free of chargeu2018.
    Free goods are not supported in combinations with material structures (for example, product selection, BOM, variants with BOM explosion).
    Free goods are only supported for sales orders with document category C (for example, not quotations).
    Free goods are not supported for deliveries without reference to a sales order.
    Free goods cannot be used in make-to-order production, third-party order processing and scheduling agreements.
    If you defined a free goods for variants in a generic article (only SAP Retail), you can only process the variants in the purchase order and goods receipt individually (as single articles). In other words, you cannot process them using the generic article matrix.
    Regards
    Raja

  • Free goods in return order

    Dear All,
    We are creating return order with reference to billing document.Billing document has free goods as second line item .When I create return order only main item is getting referenced not the free goods .
    Is it a standard behavior ? can we achieve to copy free goods in return order also??  
    Needed quick reply please... gone thru few sdn links .but all with confusing  solution .....with all setting suggested I could not achieve 
    Kindly guide.........
    Umesh Karanth

    Dear Sir,
    I have maintained  for the combination of TANN TO REN    as follows:
    copying requirement for VBAP --153
    copying requirement for business data--104
    copying requirement for VBPA---004
    copying requirement  --303
    Pricing type --D
    But with this free goods are not getting referenced to return order. Is there anything I missed ?? pls guide
    Thanks,
    Umesh Karanth

  • Free good as promotion sales

    Dear Experts,
      could you please suggest me and give steps, my customer want one particulat material (lets say 1000 qyt) all to go free goods in an sales order, which is the best way to configure this.
    Quick response would be of great help
    Regards,
    Siva

    Hi,
    This is standard function in SAP system, you can use standard sales order type with item category -- free goods for your particular material, that will be fine!
    Good luck
    Tao

  • Free Good Return after Return Sales

    Dear Gurus,
    I am doin the process of free good..scenario is that i have done the sales to my customer...now he return the good becoz of damage and he want the replacement as a free good....so wht will be the process? what i am doin is that makin the return sales order ---> PGR and after makin the order with order type SD subsiquent free delivery and makin the delivery.....now wht will be the credit memo is it will be issued to the customer or no? logically there will be no credit memo after the returns as we r replacing the good as a free good with diffrent order type SD.. but if u see the document flow u will see the return order is still being processed....so whts the best process for that?
    Thanks & Regards,
    Mohsin

    Hi
    Use Fm FORMAT_MESSAGE. After ypu get the entires in the IT_RETURN then pass the same IT to this FM FORMAT_MESSAGE with the necassary parameters so that we can read the contents of that.
    Based on this, we can delete the sales orders upon the type of error it is listed in the IT_RETURN table.
    Regards
    Lekha

  • Delete Free Goods Item from Sales Order Return

    Hi Gurus!
    Could you help me with my question below?
    Version 6.0
    We created a sales return with reference to a billing document containing a standard item and an inclusive free goods item.
    During sales order processing we are trying to delete the free goods item and system does not allow us to do it.
    Example:
    Item         Mat              Quant.
    10            AAA            10 bx              (Standard)
    11            AAA             2 bx          (Free Goods u2013 Inclusive) -> Try to delete this line.
    In our business customer can return any box/quantity and we need this flexibility to create returns with reference to both and one separated item.
    Do you know if it is missing any configuration o if there is any Note for this topic?
    Tks in advance for you attention.
    T.Guimaraes

    Hi,
    Free goods is determined automatically in the sales order so you cant delete it manually.
    Generally free goods are determined on particular quantity.
    Like for every 10quantity you will get 2free.
    So if you reduce the quantity of the main item then you free goods will automatically go.
    This is the one way in which you can do that.
    Other way is that create the new document pricing procedure and assign that one your return document type in VOV8.
    Then go to IMG u2013 SD u2013 basic function u2013 free goods u2013 condition technique for free goods u2013 activate free goods determination.
    Over here check whether your free goods is activated for the newly created document pricing procedure or not.
    If yes then remove that entry and save the setting.
    Now create the sales order and check out whether free goods is coming or not.
    Please assign the pricing procedure also for your newly created document procedure for your return document otherwise there will be no pricing the return document.
    Regards
    Raj.

  • Free goods in return

    Dear All
    While taking return with ref to a particular invoice free goods are not copying into
    Return sales order. I have checked that batches are specified mannually in sales order because of that
    confirmation of service is not created for Delivery. If It is the reason why the main item is copying into Return Order.
    In another case in the Original sales order Free good determined but not delivered because lack of stock,
    in this case it is understood but system is showing the status of the orginal sales order is complete how come
    it is possible.
    Pl help.

    Dear Sir,
    I have maintained  for the combination of TANN TO REN    as follows:
    copying requirement for VBAP --153
    copying requirement for business data--104
    copying requirement for VBPA---004
    copying requirement  --303
    Pricing type --D
    But with this free goods are not getting referenced to return order. Is there anything I missed ?? pls guide
    Thanks,
    Umesh Karanth

  • Recalculation of quantity in free goods for return order wrf to invoice

    Hello everyone,
    I want to recalculate quantity of free goods category in a return order created with reference to an invoice, if the quantity in the High Level Item Category has changed.
    For example, a customer bought 100 boxes of product "A " and received 10 of these for free. Then he wants to return 60 boxes. When I create a return order with reference to the invoice and change these quantity from 100 to 60, free goods item category still shows 10 boxes instead of 6.
    Recalculation must be take place acording to the pricing date determination in order to apply free goods in a valid date.
    Customized features reviewing:
    1. There's not Item Category Proposal for Target Sales Doc type of the Return order, but item category of source bill type has one an is set to Pricing Type "D".
    2. High Level Item category of free goods category is relevant for billing and is set to M "Delivery - related invoices-no zero qtys (in main bath items)"
    3. Free goods category assigment has NORM as item Category Group, FREE ussage, High Level Item category is determinated for return order document type and Item category by default is the free goods category.
    I will appreciate your support to solve this issue.
    Best Regards,
    Andrea Figueroa

    Hello,
    Thank you for your response.
    My Discount Type of Free Goods determination is set to:
    Calculation Rule: "2 - Unit reference"
    Free Goods Category: "1 - Inclusive rebate (with item generation)"
    Free Goods delivery control: "C - Delivery of main item is part. delivered, only with main item"
    However, whatever the calculation rule is, if I change the quantity in the main item, subitem does not work. 
    I read about SAP Note 573598 that describes perfectly my problem, but is valid in 4.6 to 4.7 version and I have ERP version.
    Thank for your help,
    Andrea Figueroa

  • Free Goods Problem in Sales Order

    Hello All,
    The problem is related to Free Goods in Sales Order which is given with an example -
    We have maintained Free Goods ( T Code - VBN1) in inclusive scenario which is as follows -
    For 210 PAC (Pack) of Material A 18 PAC  Free.
    Where 1 PAC = 20 BT (Bottle) and 20 PAC = 1 CV (Case Pack)
    In the material master of Material A the Base Unit Of Measurement (UOM)  = PAC and Sales UOM  = Blank so that we can use any conversion factor maintained for the material.
    The conversion factors maintained for Material A are as follows -
    1 BT = 1BT
    1 PAC = 20 BT
    1 CV = 20 PAC
    Now when we are raising sales order for 11 CV  the free goods are not generated in the Sale Order.
    Again if we maintain the Sales UOM in CV  and raise the sales order it is showing :
    10 CV as main item and 1 CV as Free which is wrong because in the conversion factor we have already maintained 1CV = 20 PAC ,  Whereas in the inclusive scenario it is given 11CV = 210 PAC and 210 PAC = 18 PAC is free.So in any case it is taking into account 2 more PACs.
    Please suggest what need to be done in this case in respect of SD  /  ABAP(if needed).
    Thanks & Regards
    Priyanka Mitra

    Yes Priyanka
    This is a very interesting  and a challenging issue or question
    I think because of the prorata calculation type the extra 2 units  is coming
    This logical  error has happened to me too
    Inclusive 210 units  means we have defined as 192 + 18 in VBN1
    But the system determines the free goods in sales order as 190 + 20 that means there are 2 units which are going free than what has been maintained as condition record
    But system converts our logic into its own thro that calcultion type PRO  RATA which is the main culprit here
    So it requires ABAP help
    This qn should be awarded points (unfortunately i am not able to do so)
    Regards
    Raja

  • Free Goods Regarding u0096 Sales and Distribution

    <b><u>Scenario</u> :</b>
    I. To represent free goods explicitly in Billing & Delivery & to represent the same in the Invoices & Transport & Shipping.
    II. To make account for the free goods in the accounting and Material documents.
    a. Here the free goods may belong to free goods item category.
                 (or)
    b. The same material may be given as a extra free item for n Quantity Sale of a material.
                 (or)
    c. There may be any Free Goods for certain amount of Purchase.
    How can we identify items as free goods or there are any compliments for a sale and how do we account for it?

    Hi Peterson
    You can identify the free goods by the item category.
    For Accounting purpose in Material documents, create a new schedule line category and a new Movement type.
    Assign the G/L accounts to the new Movement type.
    Assign the movement type to the Schdule line category and then assign the schedule line category to the item category.this will take care of accounting in Material documents.
    If you want different G/L account postings at the time of invoice creation then perform the account determination using the item category.
    Please award points if this helps
    Thanks

  • Free Goods in Multiple Sales Orders

    Hi,
    I have one scenario, so please help me out.
    If customer orders 10 items, he gets 1 item as free item. But if he orders those 10 items in more than one sales order not in single sales order then how the customer will get the 1 item as a free item?
    Thanks,
    Satya

    Hi Satya
    Your Qn needs clarity
    If i have understood it correctly this cannot be mapped in SAP R3
    Free goods like material A and B if bought together then Material C is free cannot be done in R3
    Like that 10 different materials bought and 11 th material should be free and if this is what you are asking
    not possible
    OR
    Normal 10  pens + 1 pen freee
    But in a single order i will not put 10 units it will be spread out to 4 or 5 orders and when cumulatively the total fig becomes 10 units then 1free unit should trigger
    If this is what you want and this cannot be mapped as Free goods in R3
    Because free goods are sales order based or document based and you cant spread the qty to 4 or 5 documents or 4 or 5 orders and it is meaningless
    But this can be handled as a rebate in R3
    Regards
    Raja

  • Alternative Free Good determination in Sales order

    Dear Gurus,
    We activated Free Goods determination. We are maintaining condition records in Tcode VBN1. We are creating the condition records using the fields Sales org, Distribution Channel and Sales Office.  Condition record specifies the free good material and its quantity for main material with specified quantity. As of now,  It is working fine and it is picking up the free good material correctly at Sales order if we create line item for main material.
    As per the new requirement, if the free good material is not available in the stock, it should pick up other alternative free good material for the main material.  Mean to say, we want to configure free good determination where we will specify two free good materials  for one  main material, then system will pick up one of the free good materials for main material in Sales order.
    Ex:  Main material : A
         1st Free good material :  F1
         2nd Free good material :  F2
    If the stock for F1 free good material is not available then system should pick up F2 free good material automatically.
    I have tried to map the another Free good material for main material in the same condition record, but system is not accepting to proceed further.
    Kindly suggest what I need to do, what configuration is required. Please provide your valuable inputs.
    Thanks
    Chandra Mouli

    FYI - Neel & Chandra Mouli
    Substitution strategy in Material Substitution: Reason (TCode OVRQ ) controls whether product selection should occur automatically in the background or whether the alternative materials should be offered for selection in a dialog box. So, this product selection in the background is performed on the basis of the availability check.
    The substitution reasons are entered in the master records for material determination.
    Kindly test & share your feedback.
    Thanks & Regards
    JP

  • Free goods is missing Sales Deal and Promotion information

    Hi experts,
    I am using the automatic Free goods determination in SAP by configurating the customizing steps related to the "Free Goods" section.
    Now I'm trying to use the free goods functionality within the sales deal.
    Below the actions I have performed:
    Promotion Creation - transaction VB31
    Sales Deal creation - transaction VB21
    Once the sales deal has been created, clicking on the free goods icon (CtrlShiftF6), I define the Discount Type that is NA00 and then I reach the screen in which I create the condition record for free goods.
    Once condition record is completed I save it. In the standard table KONDN I see the condition record number with its attributes (minimun quantity, from,  free goods quantity) but unfortunatly I dont't see the promotion and the sales deal numbers: KNR_PI and KNR_AG are blanks.
    Could you support in me?
    Thank you.
    Ciao!
    Max

    Hi all,
    nobody knows anything on this topic?
    Thank you.
    Ciao!
    Max

  • Unchange Free Goods Quantity in sales order

    Dear SD Expert,
                 I have set free goods condition for example buy 10 and get 2 free.
    Program work perfectly. However, when user change free goods item from 2 to 3. System show the information message V1737. And user still can change the quantity of free goods item.
    My client would like system to not allow change quantity in free goods item.
    Could you suggest me on this point, please?
    Best Regards,
    Prach

    all V1 message need to do in through Standard Ehancement in Program itself
    ask your Technical team ask him to find out the Ehancement -- copy that and change to explample  W501 to E501
    this will work i have done recently
    <<point beggiing removed>>
    Edited by: Rob Burbank on Sep 9, 2010 4:34 PM

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