Free Youview box for new BT infinity customers

Does anyone know how to get the free youview box for new BT infinity customers? Ordered new service on 12th Dec and called in later to check how/when I'll get the Youview box. The CSR told me that I had to call after the broadband was installed to arrange to get the box and I would have to pay £5/mo for the TV service but according to the BT site, it's supposed to be free for BT infinity customers and £5/mo for other broadband customers (+ the £49 activation fee for all customers).
As I understand it, the offer ends 31st Jan but my infinity broadband is not scheduled to be installed until this Friday, 1st Feb (after a whole lot of aggravation, wasted time, incorrect info and failed follow-up by various BT reps). I'm afraid if I call in afterwards, I'll be told that I missed the deadline to get the box and/or I have to pay the monthly fee even though I'm a BT infinity customer.
Since BT phone reps have been unreliable, can anyone provide info on this? Thanks for your help

I wasn't aware I had to do this when I signed up. So you're saying even though my line isn't installed yet and I'm a new customer, there's no way to get this if I didn't add this at the time of order even though I know this offer was active when I signed up? When I signed up, there wasn't an option to add free TV service for 12 months for Infinity so I didn't add the service offered at £5. Would BT really use loopholes and technicalities to avoid providing something they've offered and put up billboards everywhere to promote?

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BT to give free HD Youview box to new customers fr...

http://www.btplc.com/News/Articles/Showarticle.cfm?ArticleID=4EE9DE54-23A8-4655-A90B-9E83E0DB2B47
BT offers YouView box worth £299 for free
BT has announced today that it will offer a free YouView set top box* with no TV subscription to new BT Infinity customers. Broadband customers not in an Infinity enabled area will also be able to get a free YouView box* when they subscribe to TV Essential, starting at £4/month. Both offer a massive saving on the retail price of the YouView set top box, which is priced at £299 at retailers across the country.
With YouView from BT customers can enjoy:
• More than 100 digital TV and radio channels
• Seven day catch-up TV allowing customers to scroll back and catch up across all the channels from the BBC, ITV, Channel 4 and Channel 5.
• On-demand content from BBC iPlayer, ITV player, 4OD, Demand5, Milkshake and NowTV with more content providers on the way
• Access to BT Vision, the largest library of video on-demand on YouView, with over five thousand programmes, including blockbuster and classic films, the best UK and US TV shows, kids shows, sports and the only place where you can find the latest HD films and music videos on YouView.
• Self-install YouView HUMAX box – customers with BT broadband can be up and running as soon as it arrives
• BT’s YouView box comes with 500Gb hard drive, able to store up to 300 hours of SD TV or around 125 hours of HD TV
• All of this with market leading broadband, up to 8x faster than the UK average**
YouView from BT will be available with all of BT’s TV and broadband packages and will launch on 26 October. Existing customers can also upgrade to YouView for £49 ***.
Customers who register their interest in YouView in advance (with no obligation) at www.bt.com/youview will have the opportunity to be first to place their order for YouView, during an exclusive window between October 19-26. These customers will be sent an e-mail invitation with a link to a special web site.

Hi guys,
I'll lock this thread so we can keep the discussion about this announcement all in the same place
Stephanie
Stephanie
BTCare Community Manager
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YouView box for existing customers

• What options do existing customers (BT Infinity) have to upgrade to a YouView service/box? I don't want to be stung on 'Activation' fees.
It appears to be the 'Essential' package (£5 a month).
• I don't really want to buy the player, and I don't want to pay a £35 activation fee. I believe the YV box comes for free as part of the package. If the fee is £5 a month - that's a pretty cost-effective way to buy it (it's around £180 new for the T1000*)
Some other questions:
• I presume BT are supplying the Humax DTR-T1000 (500GB model) box, rather than the silver T1010. I think the T1010 is the same player but just with a silver case.
• Do BT (eg the firmware on the player) 'lock down' the Humax in any way? For instance, would the T1000 box you buy on its own be 'freer' than the one BT provide? Would the firmware updates via BT be slower than the ones you'd get if you bought the box on it's own (ie not via BT, from Amazon)?
Thanks for any replies - much appreciated.
*does this turn into liquid metal and run after Linda Hamilton?

1. Pay fee
2. Pay up for service you want
3. Yes it us the 500 GB box
4. Yes updates come after those to retail boxes.
BT are supplyng a service if you want it, really you have to pay for it and enjoy it.
If you don't want to pay for the BT service then you have to buy a YouView box for yourself.
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Do I need YouView box for BT Sport

Hi. I have just signed up to BTSport and Infinity and received Youview box. At present I don't see BT Sport channels but I suspect I haven't yet been setup for it (4th Feb apparently).
My question is simple do I actually need the Youview box? - more clutter ! - On my Samsung SmartTV I have all the Freeeview and on-demand channels anyway and I also see Freeview channels for BT Sport 1 and 2 so is it possible to ditch it and just use the TV ?
ps - how do you change the colour hue on it - its much to rich and bright out of the box?
Thanks

You need something to stream the sports channel. The youview box is the best way (also allows it in hd if you pay for HD), but you can also use laptop or Chromecast if you don't want another box. There is talk of a smart TV app but I think this is a bit down the list of improvements at the moment so don't expect anything this year...
The freeview sports channels have gone (BT 2 has already ceased transmitting and 1 is due to stop about June), there is no option to sign up for these anyway without the old vision box as you need the cam slot (not to mention BT don't accept sign up anymore). They were always just a short term option until the bb coverage was at an acceptable level.

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New YouView box seems to cause wireless to stop wo...

I recently upgraded to a YouView box for my TV. The things is, since I've installed this, it seems to cut out the wireless connection to other devices in my home. (In particular, my wireless printer and windows phone.)
When I reset the Hub, the printer then works fine for a while but my phone doesn't and it's not long until I have to reset the whole thing again because it's stopped working.
I've tried moving the Hub further away from the YouView box and closer to the printer but it doesn't help. All worked perfectly before I got the YouView box, I never needed to reset the Hub at all.
I hope someone can help? Many thanks in anticipation!

Hi Pauline85,
Thanks for posting. Have you tried changing the wireless channel? Take a look at How do I change the wireless channel on my BT Home Hub? and let us know how you get on.
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BTCare Community Mod
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BT Youview box bought privately, can you get bt sp...

Hi Guys, I have bought a bt youview box for the parents through john Lewis for Christmas and was wondering as they're bt infinity customers can they get the bt sport etc channels? If so how? Or did they need to get it through bt directly?
Thanks

You need to pay for BTTV to get BT Sport on your own box. Even then you will have to be persistent with the call Centre people when you register, as they often tell you that you cannot have it on your own box. They are wrong. You can. My daughter works for YouView.

Price difference for new BT customers for Infinity...

BT are currently offering a BT Infinity 1 package at an online price of £15 a month. If I try to order online , after filling in my details the order always fails but as an existing BT adsl customer it appears that I can only upgrade to infinity for £18 a month. Is this offer only available to new customers and if that is the case it seems terribly unfair. What price loyalty!
Solved!
Go to Solution.

Good luck with the options team - i tried them today and they wouldn't budge. There's a lower price for new customers and a higher price for exisiting.
I am out of contract and have been waiting to see what happened with BT Sport before making a decision whether to stay with BB and TV or go elsewhere. I have been very patient for the last 12 months with the new Vision box and the horrendous & numerous problems we've had and this is the reward we get for our loyalty. When I said i could go to a well known satellite broadcaster for not much more per month I experienced a speech saying how much better BT Sport will be than them and that BT have more premier league matches and more sport etc etc !!! Not really true compared to what I've read about what BT are showing.
Obviously new customer attraction is more important than loyal cutomer retention. MAC code becons I think.
Anyone else had any different experiences?

Quick question re Infinity upgrade / YouView box

Been with BT for TV and broadband for several years. Until recently we were using silver TV box but a few weeks ago we upgraded to Infinity and received what we assumed was the most up-to-date TV box. Since discovered it's not (it's a H3 box).
Is there a way of getting a G4 box at no extra cost? Or is this another case of companies like BT treating loyal customers like second class ones compared with new customers (who I believe do receive the new G4 box)?
Solved!
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For those who were still on the silver BT Vision+ boxes there were three main options.
(1) Take up BT of the offer of a free BT Youview+ box.
Pros:
The box was free.
Any customers on an old TV PAYG package could stay on it with no fixed monthly costs.
Coms:
The BT Youview+ box was only the 3rd generation one and not the latest fourth generation.
You had to commit to BT Broadband for another 18 months.
Any current broadband or calls discounts would still end as originally stated.
(2) Start a new BT TV contract in the normal manner.
Pros:
You got the latest fourth generation BT Youview+ box.
You only have to commit to BT TV for 12 months.
You could negotiate a new BT Broadband contract possibly with new discounts either now or once the oroginal minimum term was completed.
Cons:
The BT Youview+ box cost £35.
The new BT TV subscription cost at least £5 per month.
(3) Let the BT TV service end.
Pros:
Saved any TV costs.
No change to your current BT broadband contract.
Cons:
You've got no BT TV service and can't even use the old silver box as a Freeview PVR.
It sounds as though you chose (1). Some others chose (2) or (3).
No such thing as a totally free lunch!

TalkTalk box for youview?

I am a new bt customer due to be activated next week with phoneline and unimited regular broadband.
I am interested in recieving bt vision also but have not ordered it yet depending if i can get a definitive answer for my question,so.....
I have a talk talk Huawei branded youview box,and i was wondering if i would be able to recieve bt visions subscription packages through it rather than recieving a new youview box through bt.
I have asked the same question to bt via the online chat service and they said i could,so just wondering if anyone has any experience of this or have heard of anyone with experience of it.
I have searched the web extensivley but can not find the difinitive answer that i require.
Looking forward to getting some sort of answer soon,and many thanks for taking the time to read my post.p
Solved!
Go to Solution.

I suggest you go back and have a look through the BTTV product web pages again. It's made pretty clear that for the extra live channels over broadband you need an Infinity connection.
I'm not familiar with the TalkTalk TV delivery system, but BT have made the strategic decision to go with a high quality multicast system built around the Infinity VDSL broadband as a baseline spec. The SD pictures for the live Infinity broadband channels are of a higher quality than the SD on-demand which is built around older ADSL technologies. The HD pictures are very good indeed. This decision means BT are putting in place an infrastructure that should serve customers well for high quality SD and HD (and possibly even UltraHD) TV with PVR+ functionality for many years to come.
It's a common question on these forums.
E.g. http://community.bt.com/t5/BT-Vision/TV-Options-for-Non-Infinity-broadband-customers/m-p/1080806#M55...

Is YouView box free with BT Vision?

I am thinking about adding BT Vision again to my Infinity 2 and Anytime calls package and was wondering if I would get the YouView with it. If so, can I add the cheapest Vision deal and still get the box free?
I am thinking about extending my BT contract for another 12 months.

aremeza wrote:
I am thinking about adding BT Vision again to my Infinity 2 and Anytime calls package and was wondering if I would get the YouView with it. If so, can I add the cheapest Vision deal and still get the box free?
I am thinking about extending my BT contract for another 12 months.
See this page for adding BT TV to Infinity.
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=27270&upg=inf
Currently TV Essential (£5) should come with a Youview box and the TV Essential Extra (£7) should come with a BT Vision+ box. If you go through the selection screens to build a package then it will add the correct box automatically. There is an activation fee of £49 and a minimum term of 12 months for either box.
The reason for the different boxes is that the Youview box currently can't support the way the extra channels are delivered. However this is likely to change in a few months time as the BT Sport channels will be delivered using the same method, and BT have said Youview will support BT Sport channels by Aug 1st. Of course there might then still be some other reason why BT don't offer TV Essential Extra and TV Unlimited Extra on the Youview box from August.

New standard Bt vision box v Youview box

I am bit confused, I know BT vision is about to start giving Humax Youview box to it subscribers I thought this was to replace the old silver BT vision Boxs howevervier I notice that bt has already started supplying new ( black) BT vision box's. Are the youview box replacing the these black standard BT visions box or are both types still likely to be supplied. If the later what do you get on the black standard Bt vision that you can not get on the youview box?

The 1st generation BT Vision box was the grey one you refer to.
The 2nd generation BT Vision black box has been in use for a few years now.
There are suggestions that BT are testing a 3rd generation BT Vision HD box, but this is still under development and there are no official details on that yet.
The BT Youview HD box will be a separate thing. It is not designed to replace the BT Vision boxes. It gives those who want to make use of other non-BT Youview services an option to do that. However the BT Vision services via Youview will not be as comprehensive as those provided via the official BT Vision boxes.
See this BT help page.
BT Youview v BT Vision
Also see this previous thread discussing the differences.
Bt-vision-2-vs-you-view
Personally I don't really see the point of BT having their own branded Youview box. If people want a Youview box they can just go and choose one from those on offer in the shops. As far as I know Sky have no plans to create a Sky branded Youview box, yet they will still offer services on Youview. But who am I to say.

Free Youview box for new BT infinity customers

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