Friends and Family HELP

I can not manage my Frinds and Family list online.  I am the account holder, so I log into My Verizon, click the Cell Phone tab, go down and click on the manage toggle for Friends and Family and it takes me back to the My Verizon log in page.  I repeat this futile runa round several times, and minutes before I give up.  I have done this off an on for about 2 months. 
So, does anyone have any suggestions?

At this point, I would call Customer service and find out why you can't manage it from your MyVerizon log in.
When I log in to MyVerizon, I go to the VerizonWireless.com, click to sign in, and on my homepage there is a Friends and Family tab - when I click that, it gives me my F&F list, and I can change numbers, or add numbers, and the button I see is :Save Changes"....
Here's a couple of screen shots to show you what I see on logging in, and what I get when I click on Friends & Family....
(I have taken out numbers for privacy reasons, but numbers would show and be editable in the second image...I can edit, add to, etc..., then click Save Changes)

Similar Messages

  • Friends and Family

    Happy new years guys...
    Here's the deal...like most people I have all my music set-up with smart playlists so that the higher rated songs play more often and "Last Played" is not in the last 2 months. My question is this...Is there a way to lock songs on my Ipod to prevent friends and family from changing my ratings and also to prevent songs that they listen to from updating the "Last Played" date so that I won't miss listening to any songs on my smart-lists because of another user? When I mean lock I don't mean "Screen Lock" or something that prevents people from using my Ipod, I have no problem letting them use my Ipod to listen to whatever they want but what I hate is that I always find that my ratings are always changed by my little cousins, lol. I know that the best solution is to not let anyone use my Ipod, but I wanted to know if there was a way around this so that we all can be happy. Thanks a bunch in advance for any helpful tips!

    From digging around I don't see an option built-in to the iPod itself. Maybe with a 6G version Apple would consider adding multiple profiles to an iPod, but alas an iPod is considered a personal item that it would take a good arm twist for Apple to consider a move like that. Sounds like a handy feature especially on a video iPods which can hold a ton of music.

  • Pending / Approval of Friends and Family -- no warning, no follow up, lost on a technicality?

    Hi,
    I recently was looking at a Verizon One-Bill (all 21 pages) and saw that we were being charged for going over minutes.  I found this odd since my wife and I looked at our calling detail in December and added the top 10 phone numbers.
    When I signed on today it turns out that none of the Friends and Family changes were ever applied since I didn't log back in and approve them even though we have 1 userid and password just like every other family account, electric, auto insurance, OTHER ACCOUNTS IN THE ONE BILL PLAN.  We made the changes while looking at my wife's phone number since she uses 90% of the family minutes but it appears I had to go back to my phone # and approve.
    When I call customer service the woman was nice but when I explained that we were charged hundreds of dollars even though the F&F numbers were sitting there not used and that I did not know nor was I notified that I had to approve the account.  I asked if there was any way we cold be adjusted, again, since the numbers were there in pending status and I could onto figure out why someone would maliciously add phone numbers to F&F so why would there be a reason to approve them.
    The CR that we actually had 3 accounts not 1 and when I asked her why the 3 accounts have the same login and password, she seemed shocked that we only used 1 login and password when we could have had 3.  Then when I asked if there was a chance for a credit, that we have been customers for over a decade and she explained again that the changes were made on a 2ndary account and the burden was on us to know the process and apparently she thought the real issue was that I could not grasp the concept of multiple accounts under 1 family plan since she explained more slowly 2 more times.
     wouldn't say anything if there was a email or text stating I have F&F in pending but there is not and you need to check the F&F to find out.   This is despite the fact that Verizon sends text every other day and my other accounts send text for all of their payment issues, as well as emails.
    Has this happened to anyone else?    Can someone explain to me how, as the CR later stated, multiple accounts for each family member is the norm and not the exception even though every internet payment account we have has 1 user id and password.. 1 account for ever other utility, service, loan account we process online.
    Thanks in advance

    Verizon does let you set up different MyVerizon log ins for each number on your family plan.  The account of the primary line/account holder has full access to all of the information on the plan, and the ability to make changes, add F&F, and generally administer the account.  The secondary accounts can only access information for their specific line, cannot make most changes to the account, and cannot add F&F numbers (they can only suggest them).  What they can do is manage media purchases and back-up assistant entries for the line that the account is associated with.
    If you used BA or made media purchases for your secondary lines, you probably created those accounts (or perhaps they were created for you by the Verizon staff who helped you set up your phones?).  You may have never logged in to them again, most people don't need them very often.
    It is possible for the wrong MyVerizon account to be tagged as the "owner" account, leading to the wrong login having administration priveleges.  It's pretty simple to sort out, you just have to call in and ask for the correct MyVerizon login to be designated as the account owner.
    It sounds like you were logged in to a secondary MyVerizon account when you made the changes, and since those accounts don't have the priveleges to make changes to the F&F numbers, they would not have been applied to your account.  In terms of getting a credit, some reps are nicer than others, you might try again.  The long story short though is that Verizon isn't obligated to give you a credit and they may not.

  • Friends and Family numbers

    I can't find where to enter or change my Friends and Family telephone numbers.
    Where has this feature gone?
    Solved!
    Go to Solution.

    It apparently ended in April 2010.
    from user john56: It ended when free evening and weekend calls and any-time call packages became popular as they provide you with free calls rather then reduced price calls from friends ad family.
    Friends and family mobile exisits though and gives you reduced prices on all mobile numbers. iirc 7p instead of 13p per minute.
    Check your exchange or major service outagesIf someone has given a helpful answer, please click on their Ratings star on the left-hand side. ***

  • Friends and Family Mobile

    I have this feature on my account but does anyone know how I add friends and family to my list please.  Thank yiou.

    hi it is automatic each mobile you call is added automatically
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Friends and Family Mobile - Are you being fleeced ...

    Is there anyone else out there being fleeced by BT who have stayed horribly silent about their Friends and Family Mobile service which not only increases your calls to mobile costs but also charges you monthly for the priviledge?
    It has been going on since at least 2011 and is still happening...
    Come on BT - start being honest, repay the sums you have conned out of your customers and recalculate the bills you have charged to your loyal honest customers...

    Friends and family mobile is no longer available to new customers as this link shows https://community.bt.com/t5/Bills-Packages/Does-quot-Friends-amp-Family-Mobile-quot-still-exist/td-p...
    if you are still paying for the service you have not renewed your contract for a long time now
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Friends and Family vs M2M

    Ok so i have been unble to get a straight answer from anyone about this so this is my last esort before i go up to the verizon store yet again and wait an hour just to ask them a question. So...i have a texting plan of 400 texts per month. I have found that with this texting plan i can text anyone in the verizon network for free, BUT i also have one friends and family number who is not in the verizon network. I know this means that i can call this person unlimited, but does this include text?
    Please can someone help me or give me an email i can send a message to.

    No your F&F numbers are for incoming and outgoing calls to that number. Text messaging is not included and texts sent to that person and received from them will come out of your allotment.

  • No Christmas phone calls to 'friends and family'.....

    I was warned that BT would take forever to fix a fault, and their lack of response is bringing me to complete despair.
    I returned home on 7 December to find my landline not working, reported the fault, got no response, reported it again, got no response, reported it again and was told there was no record that I'd reported the fault. Then I got a date for an engineer to come out -- today, 28 December -- but no one has showed up.
    I've missed the Christmas phone calls I love so much - long chats with elderly friends and family who don't have mobiles and can't afford to phone me on my mobile - thanks BT for making my Christmas bleak. And now it looks like New Year's Day will be a similar experience.
    What can I do? It seems strange that a company can treat its customers so badly that they must resort to a customer forum...
    Please help!

    Dear Forum,
    I want to thank StephanieG for her help getting my phone fault dealt with in early January. She consistently gave helpful replies and, most importantly, actually got something done. I hope that she will also follow up her promise to get BT to refund the caller display low usage charge and the landline charges for December. Compensation for agonisingly slow broadband wouldn't be a bad idea either, since this was also caused by the landline fault. I'm going to write to BT to ask for this, but I've got a feeling I won't get any better response than I did to my numerous fault reports.
    It would be helpful to know why BT's faults process works so badly. I've never in my entire life experienced such poor customer service - reporting the fault initially was like beating my head against a brick wall as my fault reports were ignored, discontinued or marked as 'fixed and customer is happy'. Talking to BT's customer service people on the phone was equally frustrating and got me absolutely nowhere. Why does someone have to resort to a community forum to actually get help? How can any company get away with this?
    LLS

  • Does anyone understand "Friends and family mobile"...

    Does anyone understand the "Friends and family mobile" charge/option? Can't find anything on the web site/help that explains what it is or how it works.
    I queried the charge on my bill and was refunded - but the live chat operator didn't explain what it was or how I could tell if it had been applied to any calls. 
    Solved!
    Go to Solution.

     I don't know if this will help, taken from this forum.
    https://community.bt.com/t5/Bills-Packages/Does-quot-Friends-amp-Family-Mobile-quot-still-exist/m-p/...

  • O2 Open and Friends and Family Discount Schemes

    O2 Offer 2 discount schemes:
    O2 Open is employer based (certain jobs/students qualify for discounts)
    Friends and Family (F&F) applys if you have friends or family working for O2.
    Both offer discount of the airtime portion of your refresh contract.
    Open is 30%
    F&F is 50%.
    A summary of T&C's are here http://www.o2.co.uk/termsandconditions/rewards/o2-open-terms-and-conditions and here for students http://www.o2.co.uk/termsandconditions/rewards/student-offer-30-off-o2-refresh-airtime-plans
    For F&F the employee of O2 needs to register here http://www.o2justforyou.co.uk/ and provide you with their EIN which you can then use.
    Here is the sign-up page: https://o2open.co.uk/O2Open/servlets/SignUp
    In both cases you need to text in to claim, 
    text "OPEN" followed by your open code, mobile number, name and postcode to 2020
    or text "discount" followed by your EIN, mobile number, name and postcode to 2020
    You will receive a confirmation text back that says you will be notified when your request is processed.
    The F&F discount can also be applied to simo contracts and PAYG accounts but at all times the contracts must be taken directly with O2 (no 3rd party resellers) and notable exclusions always apply to new iPhone launches (check T&C's for full details).
    Hope this helps in explaining the different schemes and claim processes.

    rosadosc wrote:
    Why? Is there something u want to ask?  They all want your EIN  - you could charge a fair bit for the info

  • BT friends and family still exist?

    Spoiler (Highlight to read)
    Does BT friends and family still exist for landlines?
    Does BT friends and family still exist for landlines?
    Spoiler (Highlight to read)
    I want to add a number I use frequently and cannot find it on the BT website.
    I want to add a number I use frequently and cannot find it on the BT website.
    Spoiler (Highlight to read)
    If it still exists can you please tell me how to find this feature.
    If it still exists can you please tell me how to find this feature.

    Hi and welcome.
    Friends and family no longer exsists
    (If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
    If I have solved your Issue please click the "Mark as accepted solution" button.

  • BT Friends and Family details obtained by a 3rd pa...

    In this article in the Guardian today, I read:
    One former reporter claimed that Mulcaire was used on almost every story, if not for hacking into voicemail then for accessing confidential databases: "The paper was paying Glenn Mulcaire £2,000 a week, and they wanted their money's worth. For just about every story, they rang Glenn. It wasn't just tapping. It was routine. "Even if it was just a car crash or a house fire on a Saturday, they'd call Glenn, and he'd come back with ex-directory phone numbers, the BT list of friends and family and their addresses, lists of numbers called from their mobile phones.
    How long has BT known about this? How seriously are they taking it? If it's true, then it's yet another piece of evidence that questions the credibility of claims by any organisation that "your PII is guaranteed safe with us".
    Value Added Guest (Inspiring Not Aspiring)
    Rate a post if you like it! - just click the star under the user's name on the left. (N.B. ratings facility no longer available in Forum Help and Suggestions; nor is it available in the Lounge)

    Pasha_Selim wrote:
    Thank you DS. I am concerned about this alleged leaking of PII, and am considering my options. I'd like to get a few facts first, one of which is whether or not the whole BT Friends and Family list and addresses was compromised. The ball is in BT's court over that one, and I think they should have given a straight answer by now.
    I intend to ask the Guardian if they stand by the veracity of that report, and the identity of the former NoW employee who made that claim, although they are bound to protect that source I suppose.
    That's a good FoI suggestion. Thanks for the link.
    No problem at all and I'm glad to of helped you
    I too am slightly concerned for 2 reasons. One was that BT set up F 'n' F on my account without my knowledge (IIRC it's a chargeable service so I had this removed earlier this year). I don't know how long this was set up on my account and I can't remember if I allocated any phone numbers. The other thing is that my in laws still (AFAIK) have F 'n' F set up on their BT phone account and therefore depending on what info was obtained, then my EX-DIRECTORY details may be out there.
    As you are the OP of this thread and you still have not received a straight answer, maybe an email to the BT CEO (sorry forum rules prevent me from posting his email address) could be beneficial.
    -+-No longer a forum member-+-

  • Yahoo states that I cannot utilize email chat or messenger unless I have Firefox 8. How can I get Firefox 8? I downloaded 9 and now can't chat with friends and family in Yahoo...**sigh**

    yahoo states that I cannot utilize email chat or messenger unless I have Firefox 8. How can I get Firefox 8? I downloaded 9 and now can't chat with friends and family in Yahoo...**sigh**

    Hi Tgordineer,
    This sounds like a known issue reported here:
    https://bugzilla.mozilla.org/show_bug.cgi?id=713014
    There was a workaround posted, but I've not tested it myself. Here are the steps.
    # Go into Yahoo Messenger Options - Change the Window in the dropdown to Tab and press OK.
    # Then go back and switch it to small window and press OK.
    Once the bug is officially resolved, you could try running a Nightly or Aurora build to use the fix early.
    Hopefully this helps!

  • How does friends and family mobile deal work ?

    Hi there, just recently come back to Bt and have unlimited evening and weekend with friends and family mobile deal call plan.
    Does this apply to all the mobiles I call, or do we have to register the numbers to get the discounted calls ?
    Thanks in advance.
    Shi

    Hi shi,
    Welcome to the forum.
    The Friends and Family Mobile discount applies to all mobiles, you don't need to add any numbers. See here for more info on prices.
    Thanks,
    Stephanie
    Stephanie
    BTCare Community Manager
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Can friends and family option be disputed or charged back ever?

    Hello I was wondering if someone sends money using "friends or family" option, can it ever be charged back or disputed? In the past I have sold online game items (Ingame currency and items) for real money. I always give the buyer what he paid for and what we agreed to.  Now a few times the buyer will dispute the charge, deliberately scamming me after I have gave them the item / gold. I literally have no protection because I'm selling an online item, therefore there's no shipping. I'll sell $50 in gold (in game currency to the buyer, and I'll give it to him. Then a few days later he'll dispute it on purpose to scam me because he knows he'll get away. I HATE scammers, and I'm tired of getting scammed.I'm tired of getting ripped off, and losing the items that I worked hard for to get.
     So I'm wondering if someone sends me money via friends and family option can it be disputed or charged back? It seems like this is my only option. I'm a honest seller, and I always give the buyer what he wants. I'm tired of getting scammed because paypal always goes with the buyer. So I'm down $50 and they just keep the items I gave them.  I REALLY need to know. So if someone sends money using the option friends and family, can it be disputed?
     

    1. You are not allowed to sell and ask a buyer to pay using the friends / family option, if paypal realise that is what you are doing you risk your account being limited. 2. A person can't dispute a friends / family payment BUT they can do a chargeback directly via their credit card company if they used a c.c. to fund their paypal payment.     **************************************  I give up my time to help you so a thank you or kudos would be cool.
    Marking one of my replies as a solution would be appreciated if I sorted your problem.

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