From within Photoshop Elements, when I try to open Editor, a box opens that states I must activate the software. I registered and activated the software last year. When I click to activate, I get a message that I am not connected to the internet. I am

Question

From within Photoshop Elements, when I try to open Editor, a box opens that states I must activate the software.  I registered and activated the software last year.  When I click to activate, I get a message that I am not connected to the internet.  I am connected.  How do I get Editor to work?

Answer 1

You would get the redemption code, or perhaps even the serial number, from whomever you purchased the software from, apparently Amazon, so talk to them.  This wouldn’t be the first time they’ve sold something that didn’t have all the numbers needed to license it.
A redemption code is something that is usually on the inner disc packaging if you purchase the media in a box, and there is a barcode on the outside of the packaging that must be scanned at the checkout register to activate the hidden inner code so you can redeem it at home on that website.  This is what happens if you buy PSE from a brick-and-mortar store like Best Buy.  I don’t’ know what happens if you purchase the downloaded version as I have never done that.
A redemption code is 24-digits of letters and numbers that you enter into a website to get a serial number, once and only once.  The serial number of only 24-digits, no letters, is what you enter into the software during the install or when you run it and it asks if you want to register or run in a trial mode—whatever the exact phrasing is.
In any case it sounds like you don’t have either a redemption code or serial number—although perhaps something is listed on the purchase confirmation or your account online at Amazon or even in an e-mail from Amazon.