Frozen problem of ZEN Stone p

Hi all,
I need your help with my ZEN Stone plus (2GB). It was bought last December. Recently, it always gets frozen?with the?showing of?"CREATIVE" letters?after I press the play button. I cannot get to?the menu. All the buttons lose their functions. I cannot even turn it off. In addition, my laptop doesn't recognize it'swhen I plug it into the USB portal.
When I plug it into my laptop, the light for recharging is always on. It never flashes even if it is out of battery.
I have?tried the "reset button". But it dosen't work at all. The same problem?repeats. Can anyone help me out? Thank you very much.

$Re: Frozen problem of ZEN Stone plus Have the same basic problem, slightly different symptoms.
Had just recharged my 2GB player (w/speaker) and added some songs and a podcast not half an hour before.
Was playing songs one at a time but got distracted. When I went to choose the next song pressed the button up top to bring the screen up. It came up but then winked out. Figured it timed out so I turned it back on again.
Showed the Creative screen, got to the "Zen Stone" screen and then just sat there and sat there. After what seemed like forever got onto the website and followed the directions about rebooting and restarted it. Same thing. Tried it again. No luck.
Thought to hook it up to the computer to see if that made a difference. The player came on automatically but stil stalled. And? the computer doesn't recognize it. No icon of any kind, nothing in "Safely Remove Hardware" or a sign of it anywhere else. Even opened Creative Media Lite and it says there's no player connected. So I've hit reboot and have left it turned off.
Thought about letting the battery run down but since I can't be certain it will recharge even though it lights up when connected to the USB - and there could be a solution but only if it has power - I'm not going to do that. There's nothing specific I can find in the Troubleshooting about "frozen log in".AND "computer won't recognize".
I don't care about the files. But I haven't had a moment of trouble from it until this happened - no computer interface issues, battery life problems, nothing. I love this little thing. People are always asking me about it when they see it clipped to my shirt collar when I'm out. Haven't had it long and can't afford to replace it right now.
Really hoping that it's something fixable.

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