FRUSTRATED - windows 7 64 bit driver HP 6500 709e all in one won't install on 2 computers

Hi,
My son and I both got new laptops for Christmas.  I have had nothing but problems installing our wireless printer with its full features.  My son's computer is a Dell, mine is a Toshiba.  From what I could find both needed the same driver but both have had MAJOR issues getting the install to complete and installing the device. Somehow I was able to get it installed on my Toshiba but the "fix" I used didn't work on the Dell.  PLEASE HELP! Thanks
Carol
Sorry I realized I did add much information.  The printer is the 6500 all in one deskjet 709e.  I have tried installing the 64 bit, windows 7...i also downloaded the update. Eventually it worked for my Toshiba laptop but still can't get it to install on my son's dell.
After numerous tries,
I downloaded the driver for windows 7, 64 bit driver and then downloaded the update.  The driver/software wouldn't install the device until I did the update (for my Toshiba) but this is not working for the Dell.  Also I did download the troubleshooter and it was useless! 

Welcome to the HP Forums Zoney,
I read your post which indicates that you are getting a "MICROSOFT VISUAL C ++RUNTIME LIBRARY" error, when trying to install the printer software. I can help you with this.
Download and install this Patch> Microsoft Visual C++ Runtime Error.
Uninstall the printer software.
Before installing the printer software again, setup the Admin rights on the computer.
Run Command Prompt as Administrator. Go to the start menu, type “CMD” in the search bar. Now, you should see a shortcut for CMD above. Right click on it, and click “run as administrator”. If it asks you for administrative permission, please allow permission. In your Command Prompt window (as administrator), type the following and hit Enter: net user administrator /active:yes
You should see a message saying "the command completed successfully". After troubleshooting is done, you can disable this account by typing the following command into Command Prompt (as administrator): net user administrator /active:no.
Restart the computer, and utilize the new account that is available, which should be named "Administrator".
Here are some more steps you can try if you are still getting the Runtime error.
But it is looking more like a Operating System issue.
Download and install the Microsoft Visual C++ 2010, 2008 and 2005 Redistributable Packages.
You will find the download links to these packages below:
2005 - http://www.microsoft.com/en-ca/download/details.as​​px?id=26347
2008 - http://www.microsoft.com/en-ca/download/details.as​​px?id=5582
2010 - http://www.microsoft.com/en-us/download/details.as​​px?id=14632
Try the installation again please.
Let me know how you make out.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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