Frustrating Experience with Envy 17-inch TouchSmart

Bought the M7-J010DX (17-inch TouchSmart Envy) as a refurb from Woot 2 weeks ago. It arrived Monday and I left it plugged in overnight but the battery did not charge. 
TLDR: battery won't charge; I would prefer they send me a new battery before I send the whole comp back to them. Also, the touchpad sucks. 
Spent 60 minutes on a chat with Support on Thursday and they came to the conclusion that the AC adapter was bad. It was not warming up and the battery was not charging. The rep said they will ship me a new AC adapter and that I would receive a call. 
Spent another frustrating 40 minutes on the phone with them on Friday recounting the entire chat and having to go through the same exact troubleshooting again, even though they already approved it. Had to wait for a hardware manager who finally came to the same conclusion. 
They sent me a replacement charger (overnight) and I got it today (Monday). It did not work... 
The battery still won't charge. So I spent another 110 minutes on chat going over it. The rep actually gave me instructions that said "charge the battery to 99 or 100%"... to which I responded "THIS IS WHY I AM CONTACTING YOU... I CAN'T CHARGE IT". They also told me to run the battery diagnostic in the BIOS... which does not exist. 
So it seems like the problem is the battery or the circiutry in the laptop that charges the battery. They said they will take it back for diagnostics... but I don't want them to "fix" an already refurbished computer. I would prefer they just send me a battery to rule that out first. 
Also, the trackpad/touchpad really doesn't seem right. I don't know if this is how it is supposed to be or if I got a bad one... but it just isn't as "smooth" as ANY other one I have used in the last 15 years. I can't really be precise with it because it just doesn't seem to track right. Is this normal, or yet another hardware problem with this computer?
I love the specs and size of this and I think it was a great deal... but don't want to keep it if this is the way it's going to be.
Any suggestions?
Thanks.

@NoelDubois ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
I work for HP. However I speak only for myself, not for HP nor anyone else

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    Since writing my original post, the phone has arrived and I find I was lied to yet again.... although that "lie" kinda cancels out an earlier one.  Contrary to the paperwork which states that the ONLY thing they did to the phone was test it, I find that upon close examination they actually seem to have replaced the screen.  I can tell because there were a couple near microscopic nicks in the screen that are now absent.  
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    The repair paperwork includes the statement "Passed, software update".  Not sure what that means.... the phone as it came back to me was NOT updated to GDR2 / Amber although those updates were available prior to their receiving the phone.  The phone came back to me with the same firmware that was in it when I shipped it and I had to do the GDR2 update myself.  
    Yes, I needed to vent.  Yes, I feel (a little) better.  But based on my experience this time around, I will go buy an iPhone before I EVER deal with Nokia "support" again.  And I am DEFINITELY not an Apple fan, so take that as an indication of my level of frustration.  I actually LIKE the 820 and the concept of Windows Phone.  
    Paul

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    Thanks for the input. I currently have a 17-inch Studio display connected to my Powerbook so I know it can run another monitor. I haven't tried connecting the new 23-inch display to a DVI-compatible (newer) computer; maybe I should try that next to ensure that monitor is working.
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    that was the whole message I received..
    2.2
    Here is how we found this bug:
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    This review was conducted on an iMac running OS X 10.8.2
    For discrete code-level questions, you may wish to consult with Apple Developer Technical Support. Please be sure to:
    - include the complete details of your rejection issues
    - prepare any symbolicated crash logs, screenshots, or steps to reproduce the issues for when the DTS engineer follows up.
    For information on how to symbolicate and read a crash log, please see Technical Note TN2123 - CrashReporter.
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  • 2 times negative experience with Creative Labs mp3 play

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    Hey, everyone!
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    Duncan
    ===================
    Robert Eckerlin - 3:55am Sep 28, 06 PST (#29 of 43)
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    Juergen D - 2:47pm Sep 28, 06 PST (#30 of 43)
    Robert,
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