FTP Option isn't working RH9

We noticed that the files appear to go through, when we published to an FTP site. The GUI shows progress, and but when we later checked the server, the files were not there. As a test we deleted all files and directories off the server and started again. After it looked completed no files were on the server. We had to publish to the server using a batch file. Is this a bug? We selected Republish All on the Publish settings.

When I publish the RoboHelp Tour on my site from RoboHelp I enter the path in the Server Directory field as
/grainge.org/foldername/foldername/foldername/rh_tour
RoboHelp adds the prefix ftp:// in the same way you used to have to prefix web addresses with http://
Note though that the URL string displays as ftp://grainge.org/foldername/foldername/foldername/rh_tour rather than having three forward slashes as you would get if you simply concatenated those strings. If I don't enter the slash in the Server Directory field, it doesn't work. Don't ask me to explain, I am telling you what works.
When I use Dreamweaver I only have to enter grainge.org/foldername/, no slash at the start.
MAUREEN I very much doubt you really were talking to the Head Engineer no matter what you were told. I have met him and suspect he knew about root directories before he started school.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

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Last edited by brrbrrbruno (2014-04-14 11:26:40)

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Process:         iPhoto [661]
Path:            /Applications/iPhoto.app/Contents/MacOS/iPhoto
Identifier:      com.apple.iPhoto
Version:         9.4.2 (9.4.2)
Build Info:      iPhotoProject-710042000000000~2
App Item ID:     408981381
App External ID: 11723545
Code Type:       X86 (Native)
Parent Process: launchd [149]
User ID:         502
PlugIn Path:       /Library/QuickTime/Flip4Mac WMV Import.component/Contents/MacOS/Flip4Mac WMV Import
PlugIn Identifier: net.telestream.wmv.import
PlugIn Version:    2.4.0.11 (2.4.0.11)
Date/Time:       2013-03-17 14:23:46.000 -0700
OS Version:      Mac OS X 10.8.3 (12D78)
Report Version: 10
Interval Since Last Report:          2036 sec
Crashes Since Last Report:           13
Per-App Interval Since Last Report: 413 sec
Per-App Crashes Since Last Report:   13
Anonymous UUID:                      4D8E93A6-DD18-B081-7D86-BA37E751C35B
Crashed Thread: 27 Import thread 0
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
VM Regions Near 0:
--> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL /Applications/iPhoto.app/Contents/MacOS/iPhoto
    VM_ALLOCATE            0000000000001000-00000000000c3000 [ 776K] ---/--- SM=NUL
Thread 0:: Dispatch queue: com.apple.main-thread
0   com.apple.AppKit                        0x9604dd81 -[NSApplication isActive] + 1
1   com.apple.iPhoto                        0x005ea4d8 0xc3000 + 5403864
2   com.apple.AppKit                        0x9608e3a4 -[NSView _drawRect:clip:] + 3706
3   com.apple.AppKit                        0x9608b909 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 2156
4   com.apple.AppKit                        0x9608c1fd -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 4448
5   com.apple.AppKit                        0x9608c1fd -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 4448
6   com.apple.AppKit                        0x9608ae8f -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 290
7   com.apple.AppKit                        0x96086bf3 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 4425
8   com.apple.AppKit                        0x9604f3f1 -[NSView displayIfNeeded] + 1468
9   com.apple.AppKit                        0x9604edad -[NSWindow displayIfNeeded] + 306
10 com.apple.AppKit                        0x9604ea44 _handleWindowNeedsDisplayOrLayoutOrUpdateConstraints + 994
11 com.apple.AppKit                        0x9668caeb __83-[NSWindow _postWindowNeedsDisplayOrLayoutOrUpdateConstraintsUnlessPostingDisabled]_block_ invoke_01253 + 58
12 com.apple.CoreFoundation                0x94642ced _runLoopObserverWithBlockContext + 29
13 com.apple.CoreFoundation                0x9461385e __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 30
14 com.apple.CoreFoundation                0x9461379d __CFRunLoopDoObservers + 381
15 com.apple.CoreFoundation                0x945ed806 __CFRunLoopRun + 886
16 com.apple.CoreFoundation                0x945ed02a CFRunLoopRunSpecific + 378
17 com.apple.CoreFoundation                0x945ece9b CFRunLoopRunInMode + 123
18 com.apple.HIToolbox                     0x94229f5a RunCurrentEventLoopInMode + 242
19 com.apple.HIToolbox                     0x94229cc9 ReceiveNextEventCommon + 374
20 com.apple.HIToolbox                     0x94229b44 BlockUntilNextEventMatchingListInMode + 88
21 com.apple.AppKit                        0x9604b9aa _DPSNextEvent + 724
22 com.apple.AppKit                        0x9604b1dc -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
23 com.apple.AppKit                        0x9604163c -[NSApplication run] + 855
24 com.apple.AppKit                        0x95fe4666 NSApplicationMain + 1053
25 com.apple.iPhoto                        0x000d2c99 0xc3000 + 64665
26 com.apple.iPhoto                        0x000d22e5 0xc3000 + 62181
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib                  0x92d489ae kevent + 10
1   libdispatch.dylib                       0x979e0c71 _dispatch_mgr_invoke + 993
2   libdispatch.dylib                       0x979e07a9 _dispatch_mgr_thread + 53
Thread 2:
0   libsystem_kernel.dylib                  0x92d480ee __workq_kernreturn + 10
1   libsystem_c.dylib                       0x976f00ac _pthread_workq_return + 45
2   libsystem_c.dylib                       0x976efe79 _pthread_wqthread + 448
3   libsystem_c.dylib                       0x976d7d2a start_wqthread + 30
Thread 3:
0   libsystem_kernel.dylib                  0x92d480ee __workq_kernreturn + 10
1   libsystem_c.dylib                       0x976f00ac _pthread_workq_return + 45
2   libsystem_c.dylib                       0x976efe79 _pthread_wqthread + 448
3   libsystem_c.dylib                       0x976d7d2a start_wqthread + 30
Thread 4:
0   libsystem_kernel.dylib                  0x92d480ee __workq_kernreturn + 10
1   libsystem_c.dylib                       0x976f00ac _pthread_workq_return + 45
2   libsystem_c.dylib                       0x976efe79 _pthread_wqthread + 448
3   libsystem_c.dylib                       0x976d7d2a start_wqthread + 30
Thread 5:
0   libsystem_kernel.dylib                  0x92d480ee __workq_kernreturn + 10
1   libsystem_c.dylib                       0x976f00ac _pthread_workq_return + 45
2   libsystem_c.dylib                       0x976efe79 _pthread_wqthread + 448
3   libsystem_c.dylib                       0x976d7d2a start_wqthread + 30
Thread 6:
0   libsystem_kernel.dylib                  0x92d480ee __workq_kernreturn + 10
1   libsystem_c.dylib                       0x976f00ac _pthread_workq_return + 45
2   libsystem_c.dylib                       0x976efe79 _pthread_wqthread + 448
3   libsystem_c.dylib                       0x976d7d2a start_wqthread + 30
Thread 7:: com.apple.appkit-heartbeat
0   libsystem_kernel.dylib                  0x92d47c72 __semwait_signal + 10
1   libsystem_c.dylib                       0x97777a55 nanosleep$UNIX2003 + 189
2   libsystem_c.dylib                       0x9777791e usleep$UNIX2003 + 60
3   com.apple.AppKit                        0x96230c9d -[NSUIHeartBeat _heartBeatThread:] + 879
4   com.apple.Foundation                    0x982b87c8 -[NSThread main] + 45
5   com.apple.Foundation                    0x982b874b __NSThread__main__ + 1396
6   libsystem_c.dylib                       0x976ed5b7 _pthread_start + 344
7   libsystem_c.dylib                       0x976d7d4e thread_start + 34
Thread 8:
0   libsystem_kernel.dylib                  0x92d478e2 __psynch_cvwait + 10
1   libsystem_c.dylib                       0x976f22e9 _pthread_cond_wait + 938
2   libsystem_c.dylib                       0x976f2572 pthread_cond_timedwait_relative_np + 47
3   com.apple.Foundation                    0x982e69b6 -[NSCondition waitUntilDate:] + 404
4   com.apple.Foundation                    0x982e67dd -[NSConditionLock lockWhenCondition:beforeDate:] + 282
5   com.apple.Foundation                    0x982ebd10 -[NSConditionLock lockWhenCondition:] + 69
6   com.apple.proxtcore                     0x0206fe12 -[XTMsgQueue waitForMessage] + 47
7   com.apple.proxtcore                     0x0206eefa -[XTThread run:] + 412
8   com.apple.Foundation                    0x982b87c8 -[NSThread main] + 45
9   com.apple.Foundation                    0x982b874b __NSThread__main__ + 1396
10 libsystem_c.dylib                       0x976ed5b7 _pthread_start + 344
11 libsystem_c.dylib                       0x976d7d4e thread_start + 34
Thread 9:
0   libsystem_kernel.dylib                  0x92d478e2 __psynch_cvwait + 10
1   libsystem_c.dylib                       0x976f22e9 _pthread_cond_wait + 938
2   libsystem_c.dylib                       0x976f2572 pthread_cond_timedwait_relative_np + 47
3   com.apple.Foundation                    0x982e69b6 -[NSCondition waitUntilDate:] + 404
4   com.apple.Foundation                    0x982e67dd -[NSConditionLock lockWhenCondition:beforeDate:] + 282
5   com.apple.Foundation                    0x982ebd10 -[NSConditionLock lockWhenCondition:] + 69
6   com.apple.proxtcore                     0x0206fe12 -[XTMsgQueue waitForMessage] + 47
7   com.apple.proxtcore                     0x0206eefa -[XTThread run:] + 412
8   com.apple.Foundation                    0x982b87c8 -[NSThread main] + 45
9   com.apple.Foundation                    0x982b874b __NSThread__main__ + 1396
10 libsystem_c.dylib                       0x976ed5b7 _pthread_start + 344
11 libsystem_c.dylib                       0x976d7d4e thread_start + 34
Thread 10:
0   libsystem_kernel.dylib                  0x92d478e2 __psynch_cvwait + 10
1   libsystem_c.dylib                       0x976f22e9 _pthread_cond_wait + 938
2   libsystem_c.dylib                       0x976f2572 pthread_cond_timedwait_relative_np + 47
3   com.apple.Foundation                    0x982e69b6 -[NSCondition waitUntilDate:] + 404
4   com.apple.Foundation                    0x982e67dd -[NSConditionLock lockWhenCondition:beforeDate:] + 282
5   com.apple.Foundation                    0x982ebd10 -[NSConditionLock lockWhenCondition:] + 69
6   com.apple.proxtcore                     0x0206fe12 -[XTMsgQueue waitForMessage] + 47
7   com.apple.proxtcore                     0x0206eefa -[XTThread run:] + 412
8   com.apple.Foundation                    0x982b87c8 -[NSThread main] + 45
9   com.apple.Foundation                    0x982b874b __NSThread__main__ + 1396
10 libsystem_c.dylib                       0x976ed5b7 _pthread_start + 344
11 libsystem_c.dylib                       0x976d7d4e thread_start + 34
Thread 11:
0   libsystem_kernel.dylib                  0x92d478e2 __psynch_cvwait + 10
1   libsystem_c.dylib                       0x976f22e9 _pthread_cond_wait + 938
2   libsystem_c.dylib                       0x976f2572 pthread_cond_timedwait_relative_np + 47
3   com.apple.Foundation                    0x982e69b6 -[NSCondition waitUntilDate:] + 404
4   com.apple.Foundation                    0x982e67dd -[NSConditionLock lockWhenCondition:beforeDate:] + 282
5   com.apple.Foundation                    0x982ebd10 -[NSConditionLock lockWhenCondition:] + 69
6   com.apple.proxtcore                     0x0206fe12 -[XTMsgQueue waitForMessage] + 47
7   com.apple.proxtcore                     0x0206eefa -[XTThread run:] + 412
8   com.apple.Foundation                    0x982b87c8 -[NSThread main] + 45
9   com.apple.Foundation                    0x982b874b __NSThread__main__ + 1396
10 libsystem_c.dylib                       0x976ed5b7 _pthread_start + 344
11 libsystem_c.dylib                       0x976d7d4e thread_start + 34
Thread 12:
0   libsystem_kernel.dylib                  0x92d478e2 __psynch_cvwait + 10
1   libsystem_c.dylib                       0x976f22e9 _pthread_cond_wait + 938
2   libsystem_c.dylib                       0x976f2572 pthread_cond_timedwait_relative_np + 47
3   com.apple.Foundation                    0x982e69b6 -[NSCondition waitUntilDate:] + 404
4   com.apple.Foundation                    0x982e67dd -[NSConditionLock lockWhenCondition:beforeDate:] + 282
5   com.apple.Foundation                    0x982ebd10 -[NSConditionLock lockWhenCondition:] + 69
6   com.apple.proxtcore                     0x0206fe12 -[XTMsgQueue waitForMessage] + 47
7   com.apple.proxtcore                     0x0206eefa -[XTThread run:] + 412
8   com.apple.Foundation                    0x982b87c8 -[NSThread main] + 45
9   com.apple.Foundation                    0x982b874b __NSThread__main__ + 1396
10 libsystem_c.dylib                       0x976ed5b7 _pthread_start + 344
11 libsystem_c.dylib                       0x976d7d4e thread_start + 34
Thread 13:
0   libsystem_kernel.dylib                  0x92d478e2 __psynch_cvwait + 10
1   libsystem_c.dylib                       0x976f22e9 _pthread_cond_wait + 938
2   libsystem_c.dylib                       0x976f2572 pthread_cond_timedwait_relative_np + 47
3   com.apple.Foundation                    0x982e69b6 -[NSCondition waitUntilDate:] + 404
4   com.apple.Foundation                    0x982e67dd -[NSConditionLock lockWhenCondition:beforeDate:] + 282
5   com.apple.Foundation                    0x982ebd10 -[NSConditionLock lockWhenCondition:] + 69
6   com.apple.proxtcore                     0x0206fe12 -[XTMsgQueue waitForMessage] + 47
7   com.apple.proxtcore                     0x0206eefa -[XTThread run:] + 412
8   com.apple.Foundation                    0x982b87c8 -[NSThread main] + 45
9   com.apple.Foundation                    0x982b874b __NSThread__main__ + 1396
10 libsystem_c.dylib                       0x976ed5b7 _pthread_start + 344
11 libsystem_c.dylib                       0x976d7d4e thread_start + 34
Thread 14:
0   libsystem_kernel.dylib                  0x92d478e2 __psynch_cvwait + 10
1   libsystem_c.dylib                       0x976f22e9 _pthread_cond_wait + 938
2   libsystem_c.dylib                       0x976f2572 pthread_cond_timedwait_relative_np + 47
3   com.apple.Foundation                    0x982e69b6 -[NSCondition waitUntilDate:] + 404
4   com.apple.Foundation                    0x982e67dd -[NSConditionLock lockWhenCondition:beforeDate:] + 282
5   com.apple.Foundation                    0x982ebd10 -[NSConditionLock lockWhenCondition:] + 69
6   com.apple.proxtcore                     0x0206fe12 -[XTMsgQueue waitForMessage] + 47
7   com.apple.proxtcore                     0x0206eefa -[XTThread run:] + 412
8   com.apple.Foundation                    0x982b87c8 -[NSThread main] + 45
9   com.apple.Foundation                    0x982b874b __NSThread__main__ + 1396
10 libsystem_c.dylib                       0x976ed5b7 _pthread_start + 344
11 libsystem_c.dylib                       0x976d7d4e thread_start + 34
Thread 15:
0   libsystem_kernel.dylib                  0x92d480ee __workq_kernreturn + 10
1   libsystem_c.dylib                       0x976f00ac _pthread_workq_return + 45
2   libsystem_c.dylib                       0x976efe79 _pthread_wqthread + 448
3   libsystem_c.dylib                       0x976d7d2a start_wqthread + 30
Thread 16:
0   libsystem_kernel.dylib                  0x92d478e2 __psynch_cvwait + 10
1   libsystem_c.dylib                       0x976f22e9 _pthread_cond_wait + 938
2   libsystem_c.dylib                       0x976f2572 pthread_cond_timedwait_relative_np + 47
3   com.apple.Foundation                    0x982e69b6 -[NSCondition waitUntilDate:] + 404
4   com.apple.Foundation                    0x982e67dd -[NSConditionLock lockWhenCondition:beforeDate:] + 282
5   com.apple.Foundation                    0x982ebd10 -[NSConditionLock lockWhenCondition:] + 69
6   com.apple.RedRock                       0x026cc48f -[RKAsyncImageRenderer _backgroundRenderThread:] + 173
7   libobjc.A.dylib                         0x96ea4586 -[NSObject performSelector:] + 62
8   com.apple.proxtcore                     0x02078df9 -[XTThreadSendOnlyDetached _detachedMessageHandler:] + 167
9   libobjc.A.dylib                         0x96ea45d3 -[NSObject performSelector:withObject:] + 70
10 com.apple.proxtcore                     0x0207122c -[XTSubscription postMessage:] + 191
11 com.apple.proxtcore                     0x02070aef -[XTDistributor distributeMessage:] + 681
12 com.apple.proxtcore                     0x02070313 -[XTThread handleMessage:] + 515
13 com.apple.proxtcore                     0x0206ef10 -[XTThread run:] + 434
14 com.apple.Foundation                    0x982b87c8 -[NSThread main] + 45
15 com.apple.Foundation                    0x982b874b __NSThread__main__ + 1396
16 libsystem_c.dylib                       0x976ed5b7 _pthread_start + 344
17 libsystem_c.dylib                       0x976d7d4e thread_start + 34
Thread 17:
0   libsystem_kernel.dylib                  0x92d480ee __workq_kernreturn + 10
1   libsystem_c.dylib                       0x976f00ac _pthread_workq_return + 45
2   libsystem_c.dylib                       0x976efe79 _pthread_wqthread + 448
3   libsystem_c.dylib                       0x976d7d2a start_wqthread + 30
Thread 18:
0   libsystem_kernel.dylib                  0x92d480ee __workq_kernreturn + 10
1   libsystem_c.dylib                       0x976f00ac _pthread_workq_return + 45
2   libsystem_c.dylib                       0x976efe79 _pthread_wqthread + 448
3   libsystem_c.dylib                       0x976d7d2a start_wqthread + 30
Thread 19:: com.apple.CFSocket.private
0   libsystem_kernel.dylib                  0x92d47be6 __select + 10
1   com.apple.CoreFoundation                0x94631660 __CFSocketManager + 1632
2   libsystem_c.dylib                       0x976ed5b7 _pthread_start + 344
3   libsystem_c.dylib                       0x976d7d4e thread_start + 34
Thread 20:: com.apple.NSURLConnectionLoader
0   libsystem_kernel.dylib                  0x92d457d2 mach_msg_trap + 10
1   libsystem_kernel.dylib                  0x92d44cb0 mach_msg + 68
2   com.apple.CoreFoundation                0x945e7f89 __CFRunLoopServiceMachPort + 185
3   com.apple.CoreFoundation                0x945ed96f __CFRunLoopRun + 1247
4   com.apple.CoreFoundation                0x945ed02a CFRunLoopRunSpecific + 378
5   com.apple.CoreFoundation                0x945ece9b CFRunLoopRunInMode + 123
6   com.apple.Foundation                    0x9825463a +[NSURLConnection(Loader) _resourceLoadLoop:] + 395
7   com.apple.Foundation                    0x982b87c8 -[NSThread main] + 45
8   com.apple.Foundation                    0x982b874b __NSThread__main__ + 1396
9   libsystem_c.dylib                       0x976ed5b7 _pthread_start + 344
10 libsystem_c.dylib                       0x976d7d4e thread_start + 34
Thread 21:: JavaScriptCore::BlockFree
0   libsystem_kernel.dylib                  0x92d478e2 __psynch_cvwait + 10
1   libsystem_c.dylib                       0x976f2280 _pthread_cond_wait + 833
2   libsystem_c.dylib                       0x977780e0 pthread_cond_timedwait$UNIX2003 + 70
3   com.apple.JavaScriptCore                0x94ed37a8 ***::ThreadCondition::timedWait(***::Mutex&, double) + 120
4   com.apple.JavaScriptCore                0x950eaf63 JSC::BlockAllocator::blockFreeingThreadMain() + 115
5   com.apple.JavaScriptCore                0x94ed172c ***::threadEntryPoint(void*) + 76
6   com.apple.JavaScriptCore                0x951008a0 ***::wtfThreadEntryPoint(void*) + 16
7   libsystem_c.dylib                       0x976ed5b7 _pthread_start + 344
8   libsystem_c.dylib                       0x976d7d4e thread_start + 34
Thread 22:: JavaScriptCore::Marking
0   libsystem_kernel.dylib                  0x92d478e2 __psynch_cvwait + 10
1   libsystem_c.dylib                       0x976f2280 _pthread_cond_wait + 833
2   libsystem_c.dylib                       0x97778095 pthread_cond_wait$UNIX2003 + 71
3   com.apple.JavaScriptCore                0x95055b76 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 198
4   com.apple.JavaScriptCore                0x95055a6e JSC::MarkStackThreadSharedData::markingThreadMain() + 238
5   com.apple.JavaScriptCore                0x94ed172c ***::threadEntryPoint(void*) + 76
6   com.apple.JavaScriptCore                0x951008a0 ***::wtfThreadEntryPoint(void*) + 16
7   libsystem_c.dylib                       0x976ed5b7 _pthread_start + 344
8   libsystem_c.dylib                       0x976d7d4e thread_start + 34
Thread 23:: JavaScriptCore::Marking
0   libsystem_kernel.dylib                  0x92d478e2 __psynch_cvwait + 10
1   libsystem_c.dylib                       0x976f2280 _pthread_cond_wait + 833
2   libsystem_c.dylib                       0x97778095 pthread_cond_wait$UNIX2003 + 71
3   com.apple.JavaScriptCore                0x95055b76 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 198
4   com.apple.JavaScriptCore                0x95055a6e JSC::MarkStackThreadSharedData::markingThreadMain() + 238
5   com.apple.JavaScriptCore                0x94ed172c ***::threadEntryPoint(void*) + 76
6   com.apple.JavaScriptCore                0x951008a0 ***::wtfThreadEntryPoint(void*) + 16
7   libsystem_c.dylib                       0x976ed5b7 _pthread_start + 344
8   libsystem_c.dylib                       0x976d7d4e thread_start + 34
Thread 24:: JavaScriptCore::Marking
0   libsystem_kernel.dylib                  0x92d478e2 __psynch_cvwait + 10
1   libsystem_c.dylib                       0x976f2280 _pthread_cond_wait + 833
2   libsystem_c.dylib                       0x97778095 pthread_cond_wait$UNIX2003 + 71
3   com.apple.JavaScriptCore                0x95055b76 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 198
4   com.apple.JavaScriptCore                0x95055a6e JSC::MarkStackThreadSharedData::markingThreadMain() + 238
5   com.apple.JavaScriptCore                0x94ed172c ***::threadEntryPoint(void*) + 76
6   com.apple.JavaScriptCore                0x951008a0 ***::wtfThreadEntryPoint(void*) + 16
7   libsystem_c.dylib                       0x976ed5b7 _pthread_start + 344
8   libsystem_c.dylib                       0x976d7d4e thread_start + 34
Thread 25:
0   libsystem_kernel.dylib                  0x92d457d2 mach_msg_trap + 10
1   libsystem_kernel.dylib                  0x92d44cb0 mach_msg + 68
2   com.apple.CoreFoundation                0x945e7f89 __CFRunLoopServiceMachPort + 185
3   com.apple.CoreFoundation                0x945ed96f __CFRunLoopRun + 1247
4   com.apple.CoreFoundation                0x945ed02a CFRunLoopRunSpecific + 378
5   com.apple.CoreFoundation                0x945ece9b CFRunLoopRunInMode + 123
6   com.apple.Foundation                    0x982bdf36 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 278
7   com.apple.proxtcore                     0x0207106c -[XTRunLoopThread run:] + 469
8   com.apple.Foundation                    0x982b87c8 -[NSThread main] + 45
9   com.apple.Foundation                    0x982b874b __NSThread__main__ + 1396
10 libsystem_c.dylib                       0x976ed5b7 _pthread_start + 344
11 libsystem_c.dylib                       0x976d7d4e thread_start + 34
Thread 26:
0   libsystem_kernel.dylib                  0x92d478e2 __psynch_cvwait + 10
1   libsystem_c.dylib                       0x976f2280 _pthread_cond_wait + 833
2   libsystem_c.dylib                       0x97778095 pthread_cond_wait$UNIX2003 + 71
3   com.apple.Foundation                    0x982b6d24 -[NSCondition wait] + 274
4   com.apple.iPhoto                        0x00114a64 0xc3000 + 334436
5   com.apple.iPhoto                        0x00114672 0xc3000 + 333426
6   com.apple.CoreFoundation                0x946437cd __invoking___ + 29
7   com.apple.CoreFoundation                0x94643707 -[NSInvocation invoke] + 279
8   com.apple.RedRock                       0x026e885b -[RKInvoker _invokeTarget:] + 33
9   com.apple.RedRock                       0x026f95f4 -[RKInvoker _invokeTargetWithPool:] + 68
10 libobjc.A.dylib                         0x96ea45d3 -[NSObject performSelector:withObject:] + 70
11 com.apple.proxtcore                     0x02078df9 -[XTThreadSendOnlyDetached _detachedMessageHandler:] + 167
12 libobjc.A.dylib                         0x96ea45d3 -[NSObject performSelector:withObject:] + 70
13 com.apple.proxtcore                     0x0207122c -[XTSubscription postMessage:] + 191
14 com.apple.proxtcore                     0x02070aef -[XTDistributor distributeMessage:] + 681
15 com.apple.proxtcore                     0x02070313 -[XTThread handleMessage:] + 515
16 com.apple.proxtcore                     0x0206ef10 -[XTThread run:] + 434
17 com.apple.Foundation                    0x982b87c8 -[NSThread main] + 45
18 com.apple.Foundation                    0x982b874b __NSThread__main__ + 1396
19 libsystem_c.dylib                       0x976ed5b7 _pthread_start + 344
20 libsystem_c.dylib                       0x976d7d4e thread_start + 34
Thread 27 Crashed:: Import thread 0
0   net.telestream.wmv.import               0x16eb179a ACWma1DecoderEntry + 1418
1   net.telestream.wmv.import               0x16eb1a3c ACWma1DecoderEntry + 2092
2   net.telestream.license                  0x1642c562 TSLicenseF4M::GetLevel(bool) + 42
3   net.telestream.wmv.import               0x16e9b975 MjpgDecompressorComponentDispatch + 71957
4   net.telestream.wmv.import               0x16ea00d5 MjpgDecompressorComponentDispatch + 90229
5   net.telestream.wmv.import               0x16e84180 MmsMediaHandlerComponentDispatch + 14368
6   com.apple.CoreServices.CarbonCore          0x9536dadb callComponentStorage_44 + 25
7   com.apple.CoreServices.CarbonCore          0x9535eabf CallComponentFunctionCommonWithStorage(char**, ComponentParameters*, long (*)(), unsigned long) + 45
8   com.apple.CoreServices.CarbonCore          0x9535eaff CallComponentFunctionWithStorageProcInfo + 30
9   net.telestream.wmv.import               0x16e8432d M4s2DecompressorComponentDispatch + 205
10 com.apple.CoreServices.CarbonCore          0x952d8ade CallComponent + 151
11 com.apple.CoreServices.CarbonCore          0x952d8b38 CallComponentDispatch + 29
12 com.apple.CoreServices.CarbonCore          0x9536bad7 CallComponentOpen + 43
13 com.apple.CoreServices.CarbonCore          0x952d86a5 OpenAComponent + 443
14 com.apple.CoreServices.CarbonCore          0x952d84e2 OpenComponent + 24
15 com.apple.CoreServices.CarbonCore          0x952d8aeb CallComponent + 164
16 com.apple.CoreServices.CarbonCore          0x952d8b38 CallComponentDispatch + 29
17 com.apple.CoreServices.CarbonCore          0x9536bc5b CallComponentGetPublicResource + 57
18 com.apple.QuickTime                     0x990d4c91 cchaMissing + 326
19 com.apple.CoreServices.CarbonCore          0x952d7653 GetComponentPublicResourceList + 749
20 com.apple.QuickTime                     0x990d40fb startUsingCachedCodecCharacterizations + 267
21 com.apple.QuickTime                     0x990d3c14 FindBestChain + 30
22 com.apple.QuickTime                     0x990d2af9 ICMSequenceGetChain + 514
23 com.apple.QuickTime                     0x990cdca5 DoBandedDecompress + 5528
24 com.apple.QuickTime                     0x990cc6a0 ICMAction + 1286
25 com.apple.QuickTime                     0x990cbf90 ICMDeviceLoop + 3924
26 com.apple.QuickTime                     0x990d2060 DecompressSequenceFrameWhen + 803
27 com.apple.QuickTime                     0x990d1d34 DecompressSequenceFrameS + 61
28 com.apple.QuickTimeImporters.component          0x9a2b57ad importGraphicDrawInternal + 1834
29 com.apple.QuickTimeImporters.component          0x9a2af1ea importGraphicDrawOrDecide + 1782
30 com.apple.CoreServices.CarbonCore          0x9535eabf CallComponentFunctionCommonWithStorage(char**, ComponentParameters*, long (*)(), unsigned long) + 45
31 com.apple.CoreServices.CarbonCore          0x9535eaff CallComponentFunctionWithStorageProcInfo + 30
32 com.apple.QuickTimeImporters.component          0x9a2add31 ImportGraphicComponentDispatch + 81
33 com.apple.CoreServices.CarbonCore          0x952d8ade CallComponent + 151
34 com.apple.CoreServices.CarbonCore          0x952d8b55 DelegateComponentCall + 24
35 com.apple.QuickTimeImporters.component          0x9a24c768 ImportJFIFComponentDispatch + 98
36 com.apple.CoreServices.CarbonCore          0x952d8ade CallComponent + 151
37 com.apple.CoreServices.CarbonCore          0x952d8b38 CallComponentDispatch + 29
38 com.apple.QuickTimeComponents.component          0x93f3db61 0x933ab000 + 12135265
39 com.apple.QuickTimeComponents.component          0x93c7abe0 0x933ab000 + 9239520
40 com.apple.CoreServices.CarbonCore          0x9536d91f callComponentStorage_444 + 32
41 com.apple.CoreServices.CarbonCore          0x9535eabf CallComponentFunctionCommonWithStorage(char**, ComponentParameters*, long (*)(), unsigned long) + 45
42 com.apple.CoreServices.CarbonCore          0x9535eaff CallComponentFunctionWithStorageProcInfo + 30
43 com.apple.QuickTimeComponents.component          0x93c79b92 ExportBaseComponentDispatch + 81
44 com.apple.CoreServices.CarbonCore          0x952d8ade CallComponent + 151
45 com.apple.CoreServices.CarbonCore          0x952d8b55 DelegateComponentCall + 24
46 com.apple.QuickTimeComponents.component          0x93c7e3e2 ExportJFIFComponentDispatch + 98
47 com.apple.CoreServices.CarbonCore          0x952d8ade CallComponent + 151
48 com.apple.CoreServices.CarbonCore          0x952d8b38 CallComponentDispatch + 29
49 com.apple.QuickTimeComponents.component          0x93f3e825 0x933ab000 + 12138533
50 com.apple.QuickTimeComponents.component          0x93c7a125 0x933ab000 + 9236773
51 com.apple.CoreServices.CarbonCore          0x9536dadb callComponentStorage_44 + 25
52 com.apple.CoreServices.CarbonCore          0x9535eabf CallComponentFunctionCommonWithStorage(char**, ComponentParameters*, long (*)(), unsigned long) + 45
53 com.apple.CoreServices.CarbonCore          0x9535eaff CallComponentFunctionWithStorageProcInfo + 30
54 com.apple.QuickTimeComponents.component          0x93c79b92 ExportBaseComponentDispatch + 81
55 com.apple.CoreServices.CarbonCore          0x952d8ade CallComponent + 151
56 com.apple.CoreServices.CarbonCore          0x952d8b55 DelegateComponentCall + 24
57 com.apple.QuickTimeComponents.component          0x93c7e3e2 ExportJFIFComponentDispatch + 98
58 com.apple.CoreServices.CarbonCore          0x952d8ade CallComponent + 151
59 com.apple.CoreServices.CarbonCore          0x952d8b38 CallComponentDispatch + 29
60 com.apple.QuickTime                     0x992bd8b3 GraphicsExportDoExport + 43
61 com.apple.iPhoto                        0x001e75b9 0xc3000 + 1197497
62 com.apple.iPhoto                        0x001e70e1 0xc3000 + 1196257
63 com.apple.iPhoto                        0x001e2212 0xc3000 + 1176082
64 com.apple.iPhoto                        0x001e0ead 0xc3000 + 1171117
65 libsystem_c.dylib                       0x976ed5b7 _pthread_start + 344
66 libsystem_c.dylib                       0x976d7d4e thread_start + 34
Thread 27 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x16eb1799 ecx: 0x9265ad96 edx: 0x17050908
edi: 0xb1cc49ac esi: 0x00000000 ebp: 0xb1cc48c8 esp: 0xb1cc48bc
   ss: 0x00000023 efl: 0x00010292 eip: 0x16eb179a   cs: 0x0000001b
   ds: 0x00000023   es: 0x00000023   fs: 0x00000023   gs: 0x0000000f
cr2: 0x00000000
Logical CPU: 3
Binary Images:
   0xc3000 -   0xdaffeb com.apple.iPhoto (9.4.2 - 9.4.2) <3AC6405B-33E2-3184-9F20-4C9CC5256A3A> /Applications/iPhoto.app/Contents/MacOS/iPhoto
0xf41000 - 0x101bffc org.python.python (2.6.7 - 2.6.7) <FA305A16-14DB-3062-BB61-3944ED836202> /System/Library/Frameworks/Python.framework/Versions/2.6/Python
0x1066000 - 0x106efff com.apple.PhotoFoundation (1.0 - 10.17) <D48FDC95-21FC-328C-9F4F-89C28A260C2D> /Applications/iPhoto.app/Contents/Frameworks/PhotoFoundation.framework/Versions /A/PhotoFoundation
0x10dd000 - 0x12b9ffb com.apple.geode (1.5.3 - 270.7) <DFD97416-FD86-3AF1-BFF0-79A47DADE257> /Applications/iPhoto.app/Contents/Frameworks/Geode.framework/Versions/A/Geode
0x134a000 - 0x134fff7 com.apple.iLifePhotoStreamConfiguration (3.4 - 2.5) <65A74F18-5020-31EC-B7E9-EBC14E2D9CA1> /Applications/iPhoto.app/Contents/Frameworks/iLifePhotoStreamConfiguration.fram ework/Versions/A/iLifePhotoStreamConfiguration
0x1359000 - 0x1388ff7 com.apple.iLifeAssetManagement (2.7 - 40.34) <2B65BA8A-2C25-360D-B50E-0A9EECA1CE57> /Applications/iPhoto.app/Contents/Frameworks/iLifeAssetManagement.framework/Ver sions/A/iLifeAssetManagement
0x13aa000 - 0x13d1ff3 com.apple.iPhoto.Tessera (1.1 - 70.18) <F190FD9B-9CC9-3D4D-9744-113F7CA36097> /Applications/iPhoto.app/Contents/Frameworks/Tessera.framework/Versions/A/Tesse ra
0x13e6000 - 0x140affb com.apple.iPhoto.Tellus (1.3 - 70.18) <768463A7-60B4-3D50-B36B-D6E5AFA43DC9> /Applications/iPhoto.app/Contents/Frameworks/Tellus.framework/Versions/A/Tellus
0x1421000 - 0x142cfff com.apple.iphoto.AccountConfigurationPlugin (1.2 - 1.2) <86E53BF3-BCAD-36F9-999B-013E359EF079> /Applications/iPhoto.app/Contents/Frameworks/AccountConfigurationPlugin.framewo rk/Versions/A/AccountConfigurationPlugin
0x1438000 - 0x144dffb com.apple.iLifeFaceRecognition (1.0 - 30.11) <4A781CBF-9764-3531-91E0-94C5B4DFCFDF> /Applications/iPhoto.app/Contents/Frameworks/iLifeFaceRecognition.framework/Ver sions/A/iLifeFaceRecognition
0x1459000 - 0x1482ff3 com.apple.DiscRecordingUI (7.0 - 7000.2.4) <C38D0A24-E868-362A-A195-8510CF36F66E> /System/Library/Frameworks/DiscRecordingUI.framework/Versions/A/DiscRecordingUI
0x149d000 - 0x149ffff com.apple.ExceptionHandling (1.5 - 10) <D565F065-B45F-37FF-BA46-C675F95BBC00> /System/Library/Frameworks/ExceptionHandling.framework/Versions/A/ExceptionHand ling
0x14a7000 - 0x14b2ff7 com.apple.UpgradeChecker (9.2 - 9.2) <D34CC218-8200-34D7-816C-B747EE4BF5F7> /Applications/iPhoto.app/Contents/Frameworks/UpgradeChecker.framework/Versions/ A/UpgradeChecker
0x14bd000 - 0x153cff7 com.apple.iLifeMediaBrowser (2.7.3 - 546.4) <41C10827-7C8E-3241-922A-9E1A6CD48866> /System/Library/PrivateFrameworks/iLifeMediaBrowser.framework/Versions/A/iLifeM ediaBrowser
0x1581000 - 0x16a0ffb com.apple.WebKit (8536 - 8536.28.10) <C181C3FB-91E3-38AB-A709-6B61935B3AD8> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x1751000 - 0x1766fff com.apple.iChat.InstantMessage (7.0.1 - 3305) <BDC60881-195C-3C36-B863-AAA6BDA76C18> /System/Library/Frameworks/InstantMessage.framework/Versions/A/InstantMessage
0x1774000 - 0x1b0dff3 com.apple.iLifeSlideshow (3.1 - 1151.4) <B03978EF-A395-30D4-833B-7C474E1F5F12> /Applications/iPhoto.app/Contents/Frameworks/iLifeSlideshow.framework/Versions/ A/iLifeSlideshow
0x1c0b000 - 0x1e9cff3 com.apple.iLifePageLayout (1.3 - 200.9) <067ACE80-5B73-39EE-850B-E392F6573AAC> /Applications/iPhoto.app/Contents/Frameworks/iLifePageLayout.framework/Versions /A/iLifePageLayout
0x1f76000 - 0x200dff7 com.apple.MobileMe (13 - 1.0.4) <5E6C6DEC-1F48-358F-8117-40FAAEB8AFAD> /Applications/iPhoto.app/Contents/Frameworks/MobileMe.framework/Versions/A/Mobi leMe
0x206b000 - 0x20d3ff3 com.apple.proxtcore (1.4.1 - 250.56) <BBADA727-FB78-32AF-8D45-4498F68343A7> /Applications/iPhoto.app/Contents/Frameworks/ProXTCore.framework/Versions/A/Pro XTCore
0x2116000 - 0x2214ff7 com.apple.iLifeSQLAccess (1.7.1 - 60.5) <845C6292-8EC2-3B4A-8E2E-8D98986148C2> /Applications/iPhoto.app/Contents/Frameworks/iLifeSQLAccess.framework/Versions/ A/iLifeSQLAccess
0x225e000 - 0x2289ffb com.apple.ProUtils (1.1 - 200.36) <E286BD1F-0BE8-3151-B758-89870AB4AC89> /Applications/iPhoto.app/Contents/Frameworks/ProUtils.framework/Versions/A/ProU tils
0x22a3000 - 0x230efff com.apple.iLifeKit (1.3.1 - 156.11) <F93283F4-046D-3653-9607-8B0F850E6318> /Applications/iPhoto.app/Contents/Frameworks/iLifeKit.framework/Versions/A/iLif eKit
0x2353000 - 0x258cff3 com.apple.prokit (7.3.2 - 1944.10) <5276C99B-E10E-3B92-AB06-1B546A6291D1> /System/Library/PrivateFrameworks/ProKit.framework/Versions/A/ProKit
0x26a9000 - 0x2bd5ffb com.apple.RedRock (1.9.4 - 310.33) <548258F5-3AE9-3AD4-B986-A9674D131164> /Applications/iPhoto.app/Contents/Frameworks/RedRock.framework/Versions/A/RedRo ck
0x2dd2000 - 0x2df6fff com.apple.AOSAccounts (1.1.2 - 1.1.95) <6C931BC9-7C14-3F67-86F5-EBE2916E0670> /System/Library/PrivateFrameworks/AOSAccounts.framework/Versions/A/AOSAccounts
0x2e10000 - 0x2e10fff com.apple.SafariServices.framework (8536 - 8536.28.10) <38360619-29CB-30E2-8031-B8BCF393372E> /System/Library/PrivateFrameworks/SafariServices.framework/Versions/A/SafariSer vices
0x2e16000 - 0x2e1dff7 com.apple.AOSNotification (1.7.0 - 636.3) <520524D9-B14F-3DED-9281-8FAFEFFBA863> /System/Library/PrivateFrameworks/AOSNotification.framework/Versions/A/AOSNotif ication
0x2e28000 - 0x2e28ffc com.apple.SafariDAVNotifier (1.1.1 - 1) <0626242D-C677-3B1D-BCC0-75F5857E9E37> /System/Library/PrivateFrameworks/BookmarkDAV.framework/Versions/A/Frameworks/S afariDAVNotifier.framework/Versions/A/SafariDAVNotifier
0x2e2e000 - 0x309eff3 com.apple.CalendarStore (6.0 - 1249) <A6C4BC52-A53D-38F9-B938-AF2E885AAC0E> /System/Library/Frameworks/CalendarStore.framework/Versions/A/CalendarStore
0x31a2000 - 0x31feffb com.apple.corelocation (1239.40 - 1239.40) <DF504BBD-A9D5-3AF0-AAF7-F7C06753A13C> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
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0x6878000 - 0x687bffb +com.divx.divxtoolkit (1.0 - 1.0) /Library/Frameworks/DivX Toolkit.framework/Versions/A/DivX Toolkit
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0x12602000 - 0x12796ffb GLEngine (8.7.25) <37CEB6BA-0A46-3A34-BE81-7A0ED7DE1830> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
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You may need to update your version of Flip4Mac:
http://www.telestream.net/flip4mac/overview.htm

DVD drive isn't working. Can't install Snow Leopard.

My DVD drive isn't working properly. Is there another way for me to install Snow Leopard? I didn't see a digital download of this software in the Apple Store.

Another computer or an ext CD/DVD player are your only options.

Imessaging on my wifes ipad2 isn't working. It will recieve messages, but when I try to send them to my iphone or my ipad the send button is grayed out and it won't go.

imessaging isn't working on my wifes ipad2. She can recieve messages from my iphone or my ipad1, but she can't send them.

The file format used by the iOS versions of the iWork apps can only be read by the new iWork apps on your Mac - i.e. Keynote 6, Pages 5 & Numbers 3. Those versions for the Mac require Mavericks, OS X 10.9. The "too old" error on a Mac comes if you are trying to open an iWork '08 or earlier file in the newest apps. If you do have the newest apps you can open the files from your iPad.
If you can't or don't want to upgrade to Mavericks & the newest iWork apps your best option would be to export/share the files from the iPad to a type an older version of iWork can read such as Word, text, Excel, etc.
Or contact AppleCare. They made this mess, let them fix it.

CS5 Bridge Tools\Photoshop Menu Options aren't working ...

The CS5 Bridge Tools\Photoshop Menu Options that contain the Image Processing / Photomerge / HDR Pro features that open images from Bridge into Photoshop isn't working ... has this happened to anyone else? Have you any ideas how to fix this?
I've cleared cache, windows temp files, and moved the majority of my files to my NAS drive, so the laptop (Window 8 64-bit) is fine ... or so it seems!

Did you have to uninstall everything and reinstall 2014? CC 2014 was installed automatically. My program files show Ps CC and Ps CC 2014. The automatic installation of 2014 is what caused the problem.

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