FXO to FXO disconnect problem - Part1

Hi,
I have 2 sites connected through an hdlc leased line. Each site has router 1750 with one VIC - 2FXO.
Once a call is placed both FXO are stuck in the off hook state. So there is no way to make another call unless I shut down and turn on the ViC again.
I read the "famous" fxo disconnect problem file from Cisco but it didn't help.
I need to know:
1) Is this problem a bug on the FXO ports ?
2) Is this problem from the analog PBX side ?
3) How to solve this problem?
Thanks

Hi,
you can use FXS cards......you don't have any problem......
Problem is in disconnect reason....FXO card no detect disconnect tone from PBX....
Czech firm 2N sell special "disconnect module" fot these card......
(I'm sorry for my English...:o)

Similar Messages

FXO Disconnect Problem

Hello,
I just would like to ask some ideas on FXO disconnect problem having a setup of FXO to FXO termination on both sites. I am using a VIC-2FXO-M2 on both Cisco 1760-V Router and these fxo ports are terminated to the PABX local.The voice port will disconnect 30minutes (approximately) after the call is terminated or it remainded off-hook although the call is already done.
We tried some fine tunings like enabling "battery-reversal" command, setting the timeout call disconnect to 5sec, timeout wait-release to 5sec. But the problem is still the same.
What is really the ideal fxo disconnect solution that we can do to lessen the 30minutes delay from off-hook to on-hook.
Looking forward for your great ideas.
Thank you.
Vivira Alastra

Dear Vivira,
The disconnection issue of FXO ports can really produce some gray hairs...
I have worked integrated to some cheap Panasonic PBX's in Nigeria where documentation is really scarce.
The solution that worked - but don't ask me how - was to try different combinations of CPTone on the Voice Ports. That did the job in our case.
You can also try the tedious job of measuring the disconnect tones ans analyse it e.g. in CoolEdit and then set up a Voice Class where you define the tones.
But try the CPTone settings first.
Good luck.
Peter

Disconnect problems on FXO Groundstart lines

Hello all,
I have a CCME customer, IOS 12.3-11T2. with 6 FXO ground-start lines on a 2821 platform. They are using PVDM2-32s and two 4Port FXO cards. The call flow goes as follows.
Incoming call from PSTN, hits fxo port which has a connection plar to a number which calls a script in CUE. From the script if you press 0 it calls the reception.
All the above works fine.
If the reception hangs up the call and the PSTN party does not right away, the PSTN party hears a repeating click. If the PSTN then hangs up and you do a show voice port summary it shows as follows
IN OUT
PORT CH SIG-TYPE ADMIN OPER STATUS STATUS EC
========= == ============ ===== ==== ======== ======== ==
0/1/0 -- fxo-gs up up idle on-hook y
Note that the OPER stat shows up and the out status shows on-hook
Until that OPER status changes to DORM every call after the first one will get answered by this port and the PSTN party will hear the repeating click in their ear. It takes up to 30-40 seconds for the call to clear.
If the PSTN party hangs up first the OPER stat will go to DORM almost immediately.
Any thoughts?
Ryan

use the following commands to shorten the time the router waits before determining that the call needs to be dropped due to disconnect tones.
on the voice port
voice-port 1/1/0
timeouts call-disconnect 5
timeouts wait-release 5
these will shorten the IOS default times of 30 sec & 60 sec down to 5 seconds.
use the following link for more info on the FXO disconnect problem.
http://www.cisco.com/en/US/customer/tech/tk652/tk653/technologies_tech_note09186a00800ae2d1.shtml

Cisco Solution for FXO Disconnect Problem

I have Panasonic PBX-->FXO-->1751V------WAN-----1751V-->FXO--Panasonic PBX. I am facing a serious problem with FXO on both ends becoming busy after some few initial calls.
What is the exact Cisco solution for this FXO disconnect problem? I have read and applied some Netpro tips for similar case but none could help.
Can we have Cisco expert explain this??

Hello, I think this url may be helpful:
http://www.cisco.com/en/US/tech/tk652/tk653/technologies_tech_note09186a00800ae2d1.shtml
Regards.

Cisco FXO Disconnect Problem

we have 2801 router that connected with 2 anloga lines (FXO Card), but now we have a problem with disconnect problem, the phone still connected after the PSTN Caller Disconnect, and our policy tell that the agents shouldn't end the call, so we want when the PSTN caller end the call we need the phone to return to idle state.
and according for the below link, i configure the custom disconnect tone, and in the attachment you can find tow disconnect tones.
http://ciscoflair.blogspot.com/2009/05/cisco-fxo-disconnect-issue.html
the configuration of the custom disconnect tone
voice class dualtone-detect-params 1
cadence-variation 3
voice class custom-cptone Custom1
dualtone disconnect
frequency 420
cadence 245 255 245 255 245 255
and the below you can find the configuration of the voice port, and you can find the debug vpm port 0/3/0, debug vpm signal, for a call that disconnected immediately, and for a call the take long time to disconnected.
this is the configuration of the voice port:
voice-port 0/3/0
supervisory disconnect dualtone mid-call
supervisory custom-cptone Custom1
supervisory dualtone-detect-params 1
no battery-reversal
cptone NL
timeouts call-disconnect 5
timeouts wait-release 5
timing hookflash-out 50
timing guard-out 300
caller-id enable
caller-id alerting line-reversal
caller-id alerting dsp-pre-allocate
this is the debug of a call that is disconnected immediately:
Jan 25 11:48:32.262: [0/3/0] htsp_dsm_feature_notify_cb returns 2 id=DSM_FEATURE_SM_CALLERID_RX
Jan 25 11:48:32.262: htsp_process_event: [0/3/0, FXOLS_ONHOOK, E_HTSP_CALLERID_RX_DONE]
Jan 25 11:48:32.262: [0/3/0] htsp_stop_caller_id_rx. message length 11
Jan 25 11:48:32.262: [0/3/0] htsp_dsm_close_done
Jan 25 11:48:34.026: htsp_process_event: [0/3/0, FXOLS_ONHOOK, E_DSP_SIG_0000]fxols_onhook_ringing
Jan 25 11:48:34.026: htsp_timer - 125 msec
Jan 25 11:48:34.154: htsp_process_event: [0/3/0, FXOLS_WAIT_RING_MIN, E_HTSP_EVENT_TIMER]fxols_wait_ring_min_timer
Jan 25 11:48:34.154: htsp_timer - 10000 msec
Jan 25 11:48:35.305: htsp_process_event: [0/3/0, FXOLS_RINGING, E_DSP_SIG_0100]
Jan 25 11:48:35.305: fxols_ringing_not
Jan 25 11:48:35.305: htsp_timer_stop
Jan 25 11:48:35.305: htsp_timer_stop3 htsp_setup_ind
Jan 25 11:48:35.305: [0/3/0] get_fxo_caller_id:Caller ID received. Message type=129 length=11 checksum=00
Jan 25 11:48:35.309: [0/3/0] Caller ID String 44 30 36 35 36 37 39 31 34 31
Jan 25 11:48:35.309: [0/3/0] get_fxo_caller_id calling num=065679141 calling name= calling time=01/25 13:48
Jan 25 11:48:35.313: htsp_process_event: [0/3/0, FXOLS_WAIT_SETUP_ACK, E_HTSP_SETUP_ACK]
Jan 25 11:48:35.313: fxols_wait_setup_ack:
Jan 25 11:48:35.313: [0/3/0] set signal state = 0xC timestamp = 0fxols_check_auto_call
Jan 25 11:48:35.321: htsp_process_event: [0/3/0, FXOLS_PROCEEDING, E_HTSP_PROCEEDING]fxols_offhook_proc
Jan 25 11:48:35.321: htsp_timer - 120000 msechtsp_alert_notify
Jan 25 11:48:35.389: htsp_process_event: [0/3/0, FXOLS_PROCEEDING, E_HTSP_ALERT]fxols_offhook_alerthtsp_call_service_msghtsp_call_service_msg not EFXS (2)
Jan 25 11:48:35.509: htsp_call_bridged invokedhtsp_call_service_msghtsp_call_service_msg not EFXS (2)
Jan 25 11:48:35.513: htsp_process_event: [0/3/0, FXOLS_PROCEEDING, E_HTSP_CONNECT]fxols_offhook_connect
Jan 25 11:48:35.513: htsp_timer_stop
Jan 25 11:48:35.521: htsp_process_event: [0/3/0, FXOLS_CONNECT, E_HTSP_VOICE_CUT_THROUGH]fxols_connect_proc_voice
Jan 25 11:48:35.585: htsp_process_event: [0/3/0, FXOLS_CONNECT, E_DSP_SIG_0110]fxols_rvs_battery
Jan 25 11:48:35.585: htsp_timer_stop2
sh voice po su
                                           IN       OUT
PORT            CH   SIG-TYPE   ADMIN OPER STATUS   STATUS   EC
=============== == ============ ===== ==== ======== ======== ==
0/3/0           -- fxo-ls      up    up   idle     off-hook y
0/3/1           -- fxo-ls      up    dorm idle     on-hook y
50/0/1          1      efxs     up    up   on-hook idle     y
50/0/1          2      efxs     up    up   on-hook idle     y
PWR FAILOVER PORT        PSTN FAILOVER PORT
=================        ==================
Jan 25 11:48:43.857: htsp_process_event: [0/3/0, FXOLS_CONNECT, E_DSP_SUP_DISCONNECT]fxols_conn_sup_disc
Jan 25 11:48:43.857: htsp_timer2 - 5000 msec
Madaba_Maint#
Jan 25 11:48:48.856: htsp_process_event: [0/3/0, FXOLS_CONNECT, E_HTSP_EVENT_TIMER2]fxols_disc_confirm
Jan 25 11:48:48.856: htsp_timer_stop
Jan 25 11:48:48.856: htsp_timer_stop2
Jan 25 11:48:48.856: htsp_timer_stop3
Jan 25 11:48:48.860: htsp_timer_stop3
Jan 25 11:48:48.876: htsp_process_event: [0/3/0, FXOLS_REMOTE_RELEASE, E_HTSP_RELEASE_REQ]fxols_offhook_release
Jan 25 11:48:48.876: htsp_timer_stop
Jan 25 11:48:48.876: htsp_timer_stop2
Jan 25 11:48:48.876: htsp_timer_stop3
Jan 25 11:48:48.876: [0/3/0] set signal state = 0x4 timestamp = 0
Jan 25 11:48:48.876: htsp_timer - 300 msec
Jan 25 11:48:49.148: htsp_process_event: [0/3/0, FXOLS_GUARD_OUT, E_DSP_SIG_0110]
Jan 25 11:48:49.176: htsp_process_event: [0/3/0, FXOLS_GUARD_OUT, E_HTSP_EVENT_TIMER]fxols_guard_out_timeout
Jan 25 11:48:49.176: fxols_dsp_prealloc_clid_wait. Line reversal alerting DSP preallocation done
Jan 25 11:48:49.176: [0/3/0] htsp_start_caller_id_rx:ETSI_DTMF
Jan 25 11:48:49.176: htsp_start_caller_id_rx create dsp_stream_manager
Jan 25 11:48:49.176: htsp_process_event: [0/3/0, FXOLS_ONHOOK, E_DSP_SIG_0100]
Jan 25 11:48:49.176: [0/3/0] htsp_dsm_create_success returns 1
Madaba_Maint#sh voice po su
                                           IN       OUT
PORT            CH   SIG-TYPE   ADMIN OPER STATUS   STATUS   EC
=============== == ============ ===== ==== ======== ======== ==
0/3/0           -- fxo-ls      up    dorm idle     on-hook y
0/3/1           -- fxo-ls      up    dorm idle     on-hook y
50/0/1          1      efxs     up    up   on-hook idle     y
50/0/1          2      efxs     up    up   on-hook idle     y
this is a debug for a call that is take a long time to disconnected:
Jan 25 11:49:42.267: [0/3/0] htsp_dsm_feature_notify_cb returns 2 id=DSM_FEATURE_SM_CALLERID_RX
Jan 25 11:49:42.267: htsp_process_event: [0/3/0, FXOLS_ONHOOK, E_HTSP_CALLERID_RX_DONE]
Jan 25 11:49:42.267: [0/3/0] htsp_stop_caller_id_rx. message length 11
Jan 25 11:49:42.271: [0/3/0] htsp_dsm_close_done
Jan 25 11:49:43.999: htsp_process_event: [0/3/0, FXOLS_ONHOOK, E_DSP_SIG_0000]fxols_onhook_ringing
Jan 25 11:49:43.999: htsp_timer - 125 msec
Jan 25 11:49:44.127: htsp_process_event: [0/3/0, FXOLS_WAIT_RING_MIN, E_HTSP_EVENT_TIMER]fxols_wait_ring_min_timer
Jan 25 11:49:44.127: htsp_timer - 10000 msec
Jan 25 11:49:45.279: htsp_process_event: [0/3/0, FXOLS_RINGING, E_DSP_SIG_0100]
Jan 25 11:49:45.279: fxols_ringing_not
Jan 25 11:49:45.279: htsp_timer_stop
Jan 25 11:49:45.279: htsp_timer_stop3 htsp_setup_ind
Jan 25 11:49:45.279: [0/3/0] get_fxo_caller_id:Caller ID received. Message type=129 length=11 checksum=00
Jan 25 11:49:45.279: [0/3/0] Caller ID String 44 30 36 35 36 37 39 31 34 31
Jan 25 11:49:45.279: [0/3/0] get_fxo_caller_id calling num=065679141 calling name= calling time=01/25 13:49
Jan 25 11:49:45.283: htsp_process_event: [0/3/0, FXOLS_WAIT_SETUP_ACK, E_HTSP_SETUP_ACK]
Jan 25 11:49:45.283: fxols_wait_setup_ack:
Jan 25 11:49:45.287: [0/3/0] set signal state = 0xC timestamp = 0fxols_check_auto_call
Jan 25 11:49:45.291: htsp_process_event: [0/3/0, FXOLS_PROCEEDING, E_HTSP_PROCEEDING]fxols_offhook_proc
Jan 25 11:49:45.291: htsp_timer - 120000 msechtsp_alert_notify
Jan 25 11:49:45.379: htsp_process_event: [0/3/0, FXOLS_PROCEEDING, E_HTSP_ALERT]fxols_offhook_alerthtsp_call_service_msghtsp_call_service_msg not EFXS (2)
Jan 25 11:49:45.495: htsp_call_bridged invokedhtsp_call_service_msghtsp_call_service_msg not EFXS (2)
Jan 25 11:49:45.503: htsp_process_event: [0/3/0, FXOLS_PROCEEDING, E_HTSP_CONNECT]fxols_offhook_connect
Jan 25 11:49:45.503: htsp_timer_stop
Jan 25 11:49:45.507: htsp_process_event: [0/3/0, FXOLS_CONNECT, E_HTSP_VOICE_CUT_THROUGH]fxols_connect_proc_voice
Jan 25 11:49:45.559: htsp_process_event: [0/3/0, FXOLS_CONNECT, E_DSP_SIG_0110]fxols_rvs_battery
Jan 25 11:49:45.559: htsp_timer_stop2
sh voice po su
                                           IN       OUT
PORT            CH   SIG-TYPE   ADMIN OPER STATUS   STATUS   EC
=============== == ============ ===== ==== ======== ======== ==
0/3/0           -- fxo-ls      up    up   idle     off-hook y
0/3/1           -- fxo-ls      up    dorm idle     on-hook y
50/0/1          1      efxs     up    up   on-hook idle     y
50/0/1          2      efxs     up    up   on-hook idle     y
Jan 25 11:50:30.387: htsp_timer_stop3
Jan 25 11:50:30.399: htsp_process_event: [0/3/0, FXOLS_CONNECT, E_HTSP_RELEASE_REQ]fxols_offhook_release
Jan 25 11:50:30.399: htsp_timer_stop
Jan 25 11:50:30.399: htsp_timer_stop2
Jan 25 11:50:30.399: htsp_timer_stop3
Jan 25 11:50:30.399: [0/3/0] set signal state = 0x4 timestamp = 0
Jan 25 11:50:30.399: htsp_timer - 300 msec
Jan 25 11:50:30.671: htsp_process_event: [0/3/0, FXOLS_GUARD_OUT, E_DSP_SIG_0110]
Jan 25 11:50:30.699: htsp_process_event: [0/3/0, FXOLS_GUARD_OUT, E_HTSP_EVENT_TIMER]fxols_guard_out_timeout
Jan 25 11:50:30.699: fxols_dsp_prealloc_clid_wait. Line reversal alerting DSP preallocation done
Jan 25 11:50:30.699: [0/3/0] htsp_start_caller_id_rx:ETSI_DTMF
Jan 25 11:50:30.699: htsp_start_caller_id_rx create dsp_stream_manager
Jan 25 11:50:30.699: htsp_process_event: [0/3/0, FXOLS_ONHOOK, E_DSP_SIG_0100]
Jan 25 11:50:30.699: [0/3/0] htsp_dsm_create_success returns 1
So what can we do? what is the wronge of my configuration?

anyone can help?

FXO-to-FXO

Hello,
I am getting my FXO port (2600 with 12.2(11)T) busy after the phone got on-hook.I've read about the disconnect problem, but I can't do anything using HICOM-100 like power-denial or disconnect tone. Some suggestions ?
I have another FXO port (1700 with 12.2(4)T3) with PABX COMDIAL DXP, I got the same problem, I tried to configure the PABX to send a digit when the call is disconnected and configure supervisory disconnect on FXO port, but it didn't work. Some suggestions ?
Thanks,
Cleber

Hi, I tried to configure supervisory disconnect with the PABX sending one digit when it disconnects, for example, the digit "*", so I configure the voice class with the two freq related to the "*" and applied it to voice port,like this, supervisory disconnect dualtone mid-call. But is not worked, I got my port off-hook, showed below.
PORT CODEC VAD VTSP STATE VPM 1/0/1 None y S_WAIT_RELEASE_NC FXOLS_PROCEEDING
Thanks,
Cleber

WRT54G disconnect problem

I have been a loyal Linksys (CISCO) user since buying my 1st Wireless Access Point router/4-port Switch (BEFW1154 v2) in 08/2002. I upgraded to a Linksys Wireless-G Broadband Router (WRT54G v8.00.2) in 11/2007. My home wireless network supports; IBM Thinkpad (Windows XP) and Lenovo Ideapad (Windows VISTA Home Premium). About a month ago I started having disconnect issues with the WRT54G. Both laptops experienced the disconnects. Initially, I unplugged the WRT54G power for about 1 minute then plugged it back in. This did not resolve the disconnect problem. I then tried to unplug the cable modem and WRT54G power. Wait about 1 minute then plug in the cable modem allowing it to reset and sync up. Then I plugged in the WRT54G. This temporarily resolved the problem for a few minutes but the disconnect problem returned eventually. I reset the WRT54G to the factory default configuration and reconfigured it for my home network. The disconnect problem was not resolved by taking this action. I contacted Cablevision who provides my broadband Internet access. They could not identify a root cause for the disconnect problem. To determine if the root cause was something other than the WRT54G, I reinstalled the BEFW1154. I have not had a disconnect problem since taking this action leading me to believe that the WRT54G is bad. I would appreciate any suggestions that might resolve the disconnect problem except for a suggestion to purchase a new router. THANKS
Solved!
Go to Solution.

I too have had the disconnect problem. I am thinking now that my problem started when I moved the Router next to the printer. I think when the printer is on my router disconnects. I have the printer off this morning and have no problems. Last night the printer was on and both my wife's and my Pc's would lose connection to the router until I unplugged it and plugged it back in.
Is it possible for a printer to throw off the connection? I know my cell phone causes a lot of noise in the speakers if I have it next to the PC.

I have a lot of disconnection problems with my bluetooth apple keyboard

can you recommand a bluetooth dongle?
I have disconnection problems with my bluetooth apple keyboard & trackpad. I use windows 7. my pc is ~ 5 meters frpm my keyboard.
BTW - my microsoft mouse works great!
thanks,
gil

Here is an apple article about redeeming digital copies: http://support.apple.com/kb/ht1539

Iomega Hard Drive Disconnecting Problems / iMac Freezing on shutdown/restart!

I had noticed in the past week that when my iMac is in sleep mode that sometimes it is unresponsive when I try to wake it up to use it again, and then after a few minutes of trying, I have to manually power the computer on, like it randomly will shut itself down if it's in sleep mode for a longer time, but like I said, this is random.
The BIGGER problem I've encountered in the past two days is that when I go to eject my Iomega eGo Blue 1tb hard drive, the drive will not disconnect, the name on the sidebar of my finder just changes from black to grey underneath the devices row and on the desktop the Iomega icon turns lighter to indicate that it is not in use, but I cannot eject the drive, so it's still somewhat connected to the computer. I've had this drive for over a year with no complaints as I use it on both my MacBook (2009) and iMac (which I purchased new in October '11).
Instead of just turning off my hard drive or unplugging it, I try to restart my computer; however when I do that, the restart get stuck and nothing ends up working. I also have tried to shut it down with no luck, I then go to holding down the power button until it manually shuts down.
I also plugged in the hard drive to my MacBook and am not experiencing any mounting or disconnecting problems with it. I am very afraid that this may cause my Iomega to crash before I can get another hard drive to back everything up with!
I'm concerned that this could be a problem with both the hard drive and my Mac; does anyone have any input on this? I will probably end up taking it into the store or calling AppleCare, but I wanted to see if anyone else has had a similar problem.
Thank you!

First reset the SMC, you may need to do this 2-3x. Also reset the PRAM, again 2-3x. Finally restart the computer in Safe Mode to reset some of the caches, it's possible one is corrupt. When resetting the SMC & PRAM please carefully follow the instructions below:
SMC RESET
Shut down the computer.
Unplug the computer's power cord and all peripherals.
Press and hold the power button for 5 seconds.
Release the power button.
Attach the computers power cable.
Press the power button to turn on the computer.
PRAM RESET
Shut down the computer.
Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.

UC520 FXO To Auto Attendant Disconnect Problem

We have UC520 with FXO card, and have a problem when we point the inbound call to the Cisco Unity Express Auto Attendant, the problem is if the PSTN caller disconnect, the FXO remain off-hook for along time, and if the PSTN caller dial an extension and then disconnect the phone remain ringing for a long time.
but if we point the inbound call an extention, there is no problem and the phone stop ring when the PSTN caller disconnect.
below is the voice-port, and CUE dial-peer configuration:
voice-port 0/1/2
translate calling 3
compand-type a-law
cptone NL
timeouts interdigit 4
timeouts call-disconnect 5
timeouts wait-release 5
timing hookflash-out 500
connection plar 489
impedance complex2
description LandLine 5105586
caller-id enable
caller-id alerting line-reversal
caller-id alerting dsp-pre-allocate
voice-port 0/1/3
translate calling 3
supervisory disconnect dualtone mid-call
compand-type a-law
cptone NL
timeouts interdigit 4
connection plar 489
impedance complex2
description LandLine 5105388
caller-id enable
caller-id alerting line-reversal
caller-id alerting dsp-pre-allocate
dial-peer voice 499 voip
description VoiceMail
destination-pattern 498
media flow-around
session protocol sipv2
session target ipv4:10.1.10.2
dtmf-relay sip-notify
codec g711ulaw
no vad
so what we can do?

I was configure custom disconnect tone refer to this site:
http://ciscoflair.blogspot.com/2009/05/cisco-fxo-disconnect-issue.html
And the tone is in the attachment, and the custom disconnect tone configuration like below:
voice class custom-cptone Disconnect
dualtone disconnect
frequency 420 420
cadence 251 255 245 250 249 250 250 250
and the port configuration was like below:
voice-port 0/1/2
supervisory disconnect dualtone mid-call
supervisory custom-cptone Disconnect
cptone NL
timeouts interdigit 4
timeouts call-disconnect 5
timeouts wait-release 5
timing hookflash-out 500
connection plar 334
impedance complex2
caller-id enable
caller-id alerting line-reversal
caller-id alerting dsp-pre-allocate
but it was not working and the phone still ringing after the PSTN caller disconnect.
but i was read about "dualtone-detect-params", and i was add the below command and i do not understand it, but it was solve hte problem:
voice class dualtone-detect-params 1
freq-max-deviation 20
cadence-variation 50
so what it is and how to determine this parameters.

FXO to FXO disconnection problem -- Help me please.

My environment is as follows :
phoneA--<PBX>-FXO-<Router2821>--WAN--<Router2801>-FXO-<PBX>-phoneB
PhoneA NO# is 375
PhoneB NO# is 312
the related configurations from Router2821 are as follows:
voice-port 1/1/3
supervisory disconnect anytone
cptone TH
timeouts call-disconnect 5
timeouts ringing 10
timeouts wait-release 1
connection plar 614
dial-peer voice 8 pots
destination-pattern 379
port 1/1/3
the related configurations form Router2801 are as follows:
voice-port 0/0/3
supervisory disconnect anytone
cptone TH
timeouts call-disconnect 5
timeouts ringing 10
timeouts wait-release 1
connection plar 379
dial-peer voice 4 pots
destination-pattern 614
port 0/0/3
Steps to reproduce to problem are as follows:
1. Phone A dials to 379 ( the assigned NO on FXO of 2821 )
then the connection goes to 614( the assigned NO on FXO of 2801) by plar feature.
2. After got a tone from FXO of 2801, PhoneA dials to NO# 312( Phone B NO#)
and then PhoneB starts ringing.
3. While PhoneB is ringing( NoOne accepts the call ) PhoneA hooks-on the Phone.
--- The problem is PhoneB remains ringing and the FXO of both routers are not released ---
From the configuration above I have applied ringing timeout,disconnect timeout and wait-release timeout
to both routers. But it can't solve the problem.
Could anyone help me to solve this issue ?
Thanks a lot.

I also experienced same problem. I have diagram
- - RouterA <---> RouterB - -
when i put a call from phoneA to phoneB, the same problem occurs.
detail:
phoneA : 101
routerA : 1760
routerB : 1760
phoneB : 630
I have followed the procedure from linksite that had been posted. but the matter still occur. the information and result of debug
RouterB# sh voice call summ
PORT CODEC VAD VTSP STATE VPM STATE
2/0 g729r8 y S_CONNECT FXOLS_OFFHOOK
2/1 - - - FOLS_ONHOOK
(debug routerB)
Dec 23 00:08:26: htsp_process_event: [3/1, FXOGS_ONHOOK, E_HTSP_SETUP_REQ]fxogs_onhook_setup
Dec 23 00:08:26: [3/1] set signal state = 0x0 timestamp = 0
Dec 23 00:08:26: dsp_set_sig_state: [3/1] packet_len=12 channel_id=129 packet_id=39 state=0x0 timestamp=0x0
Dec 23 00:08:26: TGRM: reg_invoke_tgrm_call_update(0, 3, 1, 0, 1, TGRM_CALL_BUSY, TGRM_CALL_VOICE, TGRM_DIRECTION_OUT)
Dec 23 00:08:26: htsp_timer - 10000 msec
Dec 23 00:08:26: htsp_dsp_message: SEND/RESP_SIG_STATUS: state=0x4 timestamp=56945 systime=639197437
Dec 23 00:08:26: htsp_process_event: [3/1, FXOGS_WAIT_TIP_GROUND, E_DSP_SIG_0100]fxogs_start_dial
Dec 23 00:08:26: htsp_timer_stop
Dec 23 00:08:26: [3/1] set signal state = 0xC timestamp = 0
Dec 23 00:08:26: dsp_set_sig_state: [3/1] packet_len=12 channel_id=129 packet_id=39 state=0xC timestamp=0x0
Dec 23 00:08:26: htsp_process_event: [3/1, FXOGS_WAIT_DIAL_TONE, E_HTSP_EVENT_TIMER]fxogs_wait_dial_timer htsp_dial
Dec 23 00:08:26: htsp_process_event: [3/1, FXOGS_WAIT_DIAL_DONE, E_DSP_DIALING_DONE]fxogs_wait_dial_donehtsp_connect: no_offhook 0htsp_progress
Dec 23 00:08:26: htsp_timer - 350 msec
Dec 23 00:08:26: htsp_process_event: [3/1, FXOGS_WAIT_ONHOOK, E_HTSP_CONNECT]
Dec 23 00:08:26: [3/1, FXOGS_WAIT_ONHOOK, E_HTSP_CONNECT] -> ERROR: INVALID INPUT
Dec 23 00:08:26: ipm_modem_relay_supported : false
Dec 23 00:08:26: ipm_modem_relay_supported : false
Dec 23 00:08:26: htsp_process_event: [3/1, FXOGS_WAIT_ONHOOK, E_HTSP_VOICE_CUT_THROUGH]fxogs_handle_cut_thru
Dec 23 00:08:26: htsp_timer_stop
Dec 23 00:08:26: dsp_req_sig_state: [3/1] packet_len=8 channel_id=129 packet_id=40
Dec 23 00:08:26: htsp_dsp_message: SEND/RESP_SIG_STATUS: state=0x4 timestamp=56945 systime=639197438
Dec 23 00:08:26: htsp_process_event: [3/1, FXOGS_OFFHOOK, E_DSP_SIG_0100]
Dec 23 00:08:26: fxogs_stop_disc_timer
Dec 23 00:08:26: htsp_timer_stop2
Dec 23 00:08:26: htsp_dsp_message: SEND/RESP_SIG_STATUS: state=0x4 timestamp=57228 systime=639197465
Dec 23 00:08:26: htsp_process_event: [3/1, FXOGS_OFFHOOK, E_DSP_SIG_0100]
Dec 23 00:08:26: fxogs_stop_disc_timer
Dec 23 00:08:26: htsp_timer_stop2
note:
both router use IOS 12.3.17a, dspware 4.1.41
and the router doesn't have command for tip_ground
please help..

CME FXO Usual tone disconnect

Hi there,
I have an install of a CME with FXO ports going live this week and I was wondering if someone could check over my sound extract and confirm for me that the frequency is 415 and cadence is 510 280. I can't test until the lines go over but just want to make sure as best as I can that it will be a smooth changeover.
Also here is my cptone and voice port config:
voice class dualtone-detect-params 1
freq-max-deviation 30
cadence-variation 20
voice class custom-cptone DISCONNECT_CP
dualtone disconnect
frequency 415
cadence 510 280
voice-port 0/1/0
trunk-group PSTN_TRUNKS 1
supervisory disconnect dualtone mid-call
supervisory answer dualtone
supervisory custom-cptone DISCONNECT_CP
supervisory dualtone-detect-params 1
cptone FR
connection plar opx 100
caller-id enable
Thanks
Carl

Hello Carl,
The parameters are correct but the sum of cadences must be greater than "timeout wait-release" under the voice-port. You can check the timer with the command "show voice port 0/1/0".
eg if the timer is 1 sec , 510+280=790ms < 1s , hence change the cadence value to '510 280 510 280".
Regards,
Harsh

Wireless internet disconnect problem in a network

We just set up a Roku Soundbridge so we can access both my music library & my husband's PC-based music library. We're connected through a wireless router that we don't have problems with. The challenge is that we both have our music on laptops, and I can't connect to my music if my laptop is closed.
I've already set it to never sleep, but my Airport disconnects when I flip down the screen (his PC stays connected...). I've looked at all of the Airport settings, all of my energy saver settings, sharing settings, anything I could brainstorm to be relevant via Mac Help & as much as I could stand to look through here. I've even tried to access my router's Admin settings, but I'm pretty sure it's my computer and not the router that's being the hassle.
What can I do to keep that access to my iTunes available?

Well...your computer has to be on and connected to your home network to share files.
When you close it....your computer assumes that you want to shut things down for a while...so it disconnects from the network and probably powers off the airport card.
Your husband's PC must have a configuration for closing the top and the computer is still active. (NOT ASLEEP)
There might be a setting or patch for keeping your Mac "Awake" when you close the lid, but I think you will have to leave the top open.
TOO FIND OUT
Make sure you post this question in another forum, say the G4 notebook forum. This is the forum for DESKTOPS not laptops.

Disconnection problem need to find an email addres...

I'm trying to get a problem with my disconnection resolved. Basically, my husband lost his job in January and as I don't work due to ill health we were living off jobsekkers. This meant we struggled to pay the BT bill and as we needed a phone line and internet for job applications etc we wanted to keep it going. I phoned and told BT twice what our problem was and asked to set up a payment plan and was told I would get a callback to discuss how BT could help us through this situation. I did not receive a callback only bill reminders and disconnection threats. My support worker and also my mother spoke to them about this and the only help we got was our line reconnected but with full services for which we were being charged rather then incoming calls only. With the help of my support worker I was able to get most of the bill cleared, and as I had received a temrination notice and final bill with huge charges for contract cancellations etc, she phoned them to explain a cheque was arriving which would clear most of the balance and could we arrange to get reconnected as we could then manage to pay the final balance in instalments. She was told no we couldn't as the contract was cancelled. I complained about this and was told I would have to pay all of the charges for the cancellation plus a £50 deposit to enable me to set up a new contract. This would mean around £300 left to pay instead of about £80 odd. Having looked into their code of practice of how they will operate when their are financial difficulties, they did not follow this practice at all, and if they had have done so I believe I would not now be in this situation. I have tried their contact us page, to send them an email, but only get told to write to them of phone them. Only having a mobile I have no wish to call them, but want to contact them. I have drafted the following email to them: Further to my original message sent in to you, I now wish to lodge a formal complaint with yourselves regarding this matter, under your Code of Practice policy. As you should have a record of, I informed you no less than twice that I was having problems paying my bills as my husband lost his job, and since I do not work we were having to survive on his Jobseekers Allowance. You were then informed of this fact by my support worker and even by my mother in an effort to try and resolve the situation and sort out the outstanding and increasing bills. I have managed to pay an initial sum of £212.58 and the cheque should be with you now. Again you were phoned and informed of this in an attempt to stop any cancellation and disconnection on your part. Unfortunately it appears to have been too late as despite being told a large proportion of the bill was being paid off you proceeded to disconnect me and terminate my contract incurring further charges and meaning despite paying over £200 on the bill, you have now left me with more than £200 to pay off. I tried to resolve this matter by asking if the charges and contract cancellation could be waivered since a large payment had been sent and I was told that no that contract was now ended and the only way I could get service back was to pay the outstanding in full and a £50 deposit. This just is not possible at this time. My complaint is that my account has been handled wholly against your Code of Practice as despite informing you on 4 occasions that I was experiencing problems, at no time was I offered or even told of any of the services your Code of Practice states. The Code of Practice states: If you tell us that you’re having problems paying what you owe us, we’ll offer one or more of the following solutions. • A repayment plan. This will help you to pay the amount you owe over an agreed period. We may give you a BT Payment Card so you can make payments in instalments. When we agree the repayment plan, we’ll take your past payment history into account. • Restricted service. We may ask you to agree to have your service restricted to incoming calls only until the end of your repayment plan, if we believe this will help you to avoid a larger debt building up. In this case, we won’t charge for reconnecting the service. • Monthly Payment Plan. The amount you owe can be included within your Monthly Payment Plan payments, so you can spread the amount you owe. But we may ask you to make a payment upfront, depending on what’s best for you. • Call My Bill. This is our automated service on 0800 854 608 (this call is free from your landline). It allows you to check – between bills – how much you’re spending on calls. • View My Bill. It’s like Call My Bill but it’s online – go to www.bt.com • Call Barring for international and premium-rate calls. These types of calls may have added to your payment problems. • Claims for premium-rate services. We can give you advice and information about how to make a claim if unauthorised calls have been made to premium-rate services from your phone line. If you had followed your Code of Practice, I am firmly of the belief that my account would not have reached the termination stage and after sending you a payment of £212.58 my account would now be back up and running with no restrictions or disconnection. I trust you will look into my complaint, and find in my favour and I will have my account restored in the next few days. If I do not receive a satisfactory response form you in this matter, I will be reporting this to Ofcom. My question is, have they acted unfairly by not following thier code of practice and do I have a legitimate complaint or do I have to just forget it pay the bill and notch it up to experience! Also does anyone know how I can email them and it go to a manager rather than say customer services who will reply from what their manual states?

Hi GemmaMcD,
Welcome to the forum and thanks for posting. I’m sorry you’re having problems with the bills etc. I can take a look into this for you if you wish. Drop me an email with the details. You’ll find the “contact us” form in the about me section of my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Another "DO NOT DISCONNECT" problem

Before I go on I have 2 Nano's , so the problem I have is only with one of them. So this should eliminate many of the potential solutions to this problem ie. it is not my PC , it is not i.tunes , it is not the charging / download lead etc etc. I have tried just about all the suggestions in the support section of the apple site.
Ok the problem I am having .
On one of my nano's , I connect it to my PC , and I get the "DO NOT DISCONNECT" etc. However this ipod is not recognised by i.tunes. No icon's on the nano screen are flashing , so it is frozen. When I disconnect it from the PC , the screen backlight is still on and the DO NOT DISCONNECT is still there. None of the buttons will work , the only thing to do is reset it , pressing the MENU and centre button for 6 secs. If this ipod is connected to the PC , I also do the reset , it resets but then goes straight back to DO NOT DISCONNECT as before. Still no response on i.tunes. Both my nano's have been used recently on this PC.
I have tried using ipod updater to restore this ipod but the updater freezes so I can't even get to the restore button.
When I reset the ipod , the ipod charges and you can play the songs , so it is working as it should from the point of view. but you just can't get it to connect to i.tunes and it freezes with do not disconnect on the screen , so my son is stuck with the same play list if I can't get this going.

Welcome to Apple Discussions!
I know you may have already seen these articles, but you can check this out:
iPod misssing in Windows or iTunes
iPod shows up in "My Computer" but not in iTunes
Here's something else, that you probably haven't heard about before. It's for if you are having an internal disk problem (which you are having).
Pick up your iPod and stand over a carpeted surface, witht the bottom play/pause side of the iPod facing the ground. Hold the iPod a couple feet above the ground (about at waist-height), and drop it.
This often solves people with disk problems, which some symptoms are: sad-faced iPod, not being recognized by iPod Updater, folder with exclamation point, not properly disconnecting.
Hope this might solve it!
~~Kylene

FXO to FXO disconnect problem - Part1

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