G3 Adapter Exchange Program

Does Apple send the adapter only, or do they send the adapter and the power cord?

Are you are referring to the program with announcement and details link on the right side of the PowerBook G3 forun category page?
Since the adapter recall is for the ones with the two-prong connector on the power cord, I would assume the recall includes the power cord. Additionally, if the "current round adapter featuring cable management" that Apple is sending out as replacement is the same one that shipped with my Pismo, there is no separate power cord; it is permanently attached to the round body of the adapter.

Similar Messages

  • Power adapter exchange program

    Is the power adapter exchange program also available in Malaysia?

    http://appadvice.com/appnn/2013/08/apples-usb-adapter-trade-in-program-available -worldwide-here-are-the-prices
    Never heard of Google
    and Malaysia Customer care
    1-800 803-638
    Are you ok to call them ................

  • Adapter Exchange Program Request/Shipment Status Support or Contact Info

    If I submitted an adapter exchange request online on 14 October 2008 and have not yet received the new adapter and return shipment info for the old adapter, how do I request follow-up assistance/support using the Online Assistant or directly via e-mail? The Online assistant indicates that I have no outstanding service requests and does not provide an option or contact information by which to submit a new request. Subsequent duplicate Adapter Exchange Program requests are rejected without providing a follow-up option or online/email support contact information. Please advise???

    Hello PatrickPicasso,
    If the Exchange Program website doesn't provide any information regarding the replacement request you will want to contact Technical Support per:
    http://discussions.apple.com/thread.jspa?threadID=1847978
    They will be able to check the status of the request and/or provide further assistance if necessary.
    Charles H.

  • No DHL Here - Apple Ultracompact USB Power Adapter Exchange Program

    There is no DHL shipping center where I live but the message I got from the Apple Ultracompact USB Power Adapter Exchange Program is to ship via DHL; what should I do?

    Mine was delivered by Fedex, with instructions inside to call DHL to pick it up for the return. Well, I don't have DHL service in my area either. After calling Applecare 4 different times in one day and spending I don't know how much time on hold, I finally talked to a human, who's expert solution was for me to take it to the post office!!!!! I explained that it had a prepaid DHL sticker on it, he said he didn't know why the Post office wouldn't honor that, or maybe I should call Fedex to come pick it back up, they would probably honor the DHL sticker too? I suggested that I would be near an Apple Store the next weekend and could take it there myself, he put me on hold for another 25-30 mins to check with someone to see if this could work. When he finally came back, he was pretty sure it would, if not they could just have DHL pick it up from them, since they use them anyway. This should not be this hard. I was sold a defective product, give me my better improved product and a simple way to get rid of the one that is going to kill me and my family without me having to make 4 phone calls, be given no real solutions to my problem, and in the end I have to come up with the answer myself.....Wonderful customer service.....

  • Supply on USB power adapter exchange program

    Just wondering anyone who has done an online request for an exchange of their adapter got a delay recently. After visiting the Fairview mall Apple Store last Saturday, Oct 18th, they were out of stock and asked me to register online. I did and now a week later, Oct 25th, i am still waiting for a parcel to show up on my door step (there is no courier sticker anywhere near our doorway either unfortunately). The original message posted at "http://www.apple.com/ca/support/usbadapter/exchangeprogram/" said "ship within one business day when applied on the web". Just call the same Apple store at Fairview now and they have no idea why, saying they could not access information registered online in such manner; neither can they offer me help except asking me to keep waiting.
    Anyone experience the same delay issue, by any chance? Would appreciate any feedback

    THANKS FOR THIS INFORMATION!!

  • IPhone's USB Adapter Exchange Program

    I recently requested an exchange of my USB power adapter that came with my iPhone. The new adapter arrived and came with a shipping box to return the defective adapter, but without pre-paid postage. I don't feel that I should have to pay the postage to return the faulty adapter. Was the prepaid label inadvertently omitted from the package. Did anyone else experience this problem?

    call 1-800-694-7466
    then give them your serial # of your iPhone
    (settings > general > about... serial number
    it is a mistake if you cant find the return shipping label
    they will give you a solution about what to do next
    hope that helps

  • Is the power adapter exchange program supported?

    I put in for a replacement for my compact power adapter for my iPhone 3G on September 13. It's the 27th, and it hasn't shown up.
    I've gone through Apple's voicemail tree and waited twenty minutes while the customer service rep traced my order through to a DHL tracking number. DHL's trace ends at one line: "Shipment acknowledged," which I'm pretty sure means that Apple put in the order, but never turned the package over.
    Apple's position (he says) is now that it's my problem, and I should take it up with DHL. DHL will be available to handle this in 12 hours, plus time of processing. If they say it's Apple's problem, I can work my way back through Apple's voicemail tree and present a case number.
    Apple tells me my power adapter is too dangerous to use, but it is dragging its feet when I try to get it replaced. This doesn't make sense. I don't have a business relationship with DHL. I was not responsible for putting the package in DHL's hands. But *they're not taking ownership for solving their problem* with DHL.
    Wasn't it Apple that made the adapter negligently? Didn't I do everything I had to do, to bail them out with a recall? Didn't they blow the shipment? When did that become my problem?

    To follow up: I'd put my apartment number (there are about five hundred at this address) in my address information (or Apple pulled it in with the information that goes with my Apple ID), but the number didn't make it into the shipping label. Calling DHL got the apartment number added, and they will attempt delivery tomorrow.
    So calling DHL was the thing to do. I even grudgingly admit that having me make the call provided the information needed to close the case.
    Two residual complaints: Apple/DHL should have formatted the address label correctly. And, DHL should have registered a shipping exception, which should have gone to Apple (or me), so I could have been told of the problem two weeks ago.

  • HT201557 5W USB POWER ADAPTER EXCHANGE

    Has anyone in Ireland availed of this exchange and how is it done. Compu B in Grafton street don't want to know. Its European not their problem.

    Good afternoon Feroxjock,
    This page explains how to do the power adapter exchange -
    Apple 5W European USB Power Adapter Exchange Program - Apple Support
    Thanks for using Apple Support Communities.
    Best,
    Brett L 

  • Eligible adapter for USB Power Adapter Takeback Program

    I found out about the USB Power Adapter Takeback Program, so I brought my third party USB Power adapter to an Apple Retailer. But they refused to take it. They said that the adapter have to look like an apple adapter to qualify. Is this true?

    Hi John,
    the store I found on the takeback site you listed (under Apple authorized Service providers) told me they will echange anything except look alike chargers. I gave in three chargers, look-alike and non-lookalike. They duly registered the serial numbers on the ipad and iphone and said they first have to "book it in" before they can do the exchange. They booked it in ON the October 18, 2013, so I get a call a few days later saying they looked at the chargers but "they are fine".
    The takeback site doesn't actually say the charger first has to be deemed eligible, in fact it clearly states: "We are offering this special takeback program for any USB power adapter". Further, "We will ensure that these adapters are disposed of in an environmentally friendly way" seems to be the only stated reason to book them in, not to evaluate eligibiity. The spirit of the takeback in fact is spelt out on the said page when it mentions: "Apple Retail and Apple Authorized Service Providers cannot advise you on the authenticity or safety of your adapter", meaning there is no evaluation just a takeback.
    A takeback which didn't happen, which hasn't made me safer, and only creates mistrust and an air of deception.
    Please advise, what is the service provider meant to do in my case?

  • Apple's Adapter Replacement Program

    Hello,
    Im having trouble with my charger works sometimes and sometimes does not. I saw this article about Apple's Adapter Replacement Program (http://support.apple.com/kb/TS4127).
    I have an L type charger and bought my MBP in 2010. Am I eligible for this replacement?
    Thanks

    It's pretty clear here:
    Resolution
    Whether your product is in or out of warranty, you can take your adapter to an Apple Authorized Service Provider or Apple Retail Store for evaluation and replacement if necessary. Pending the results of evaluation, you may or may not be eligible for a replacement adapter free of charge. Signs of accidental damage would negate any coverage. Be sure to bring in the computer used with the adapter; it is required to process potential adapter replacements.
    Apple Authorized Service Provider. Find one here.
    Apple Technical Support. Contact us for local service options.
    Apple Retail Store. Set up an appointment with a Genius.
    For information about the cash payment for replacement adapters referred to in the notice, go to www.AdapterSettlement.com or call 1-888-332-0277.  You will be provided with a detailed notice and claim form package that contains everything you need.

  • Battery failure although my battery doesn't fit the exchange program?

    hello there!
    i know there have been a lot of threads about the battery life and failures in the macbook pro but i don't know which one fits my case...
    my mbp is a week 13 and has no problems at all. i don't use the battery that often - by now i have 14 cycles.
    my battery's serial number doesn't fit the exchange program but today happened this odd thing:
    i used my mbp on battery for less than two hours and the battery symbol said that i still have about 50 minutes of battery power. all of a sudden it turned off (as described in many other threads) without any warning and i couldn't turn it on without plugging in the power cable. when i turned it on it started from deep sleep mode (dimmed desktop).
    ...of course i did reset the pram and stuff - but what is going on? as i said i don't meet the exchange program for faulty batteries but still it doesn't seem to work proper.
    what can i do?
    thanks in advance, guys!
    j.

    hi and thank you all for your replies so far!
    over the weekend i took some screenshots showing the various total of mAh. i have no idea if that is normal like this? and the battery is behaving normal again, no random shutdown... you can find the images under the following link...
    http://www.propaganda-pixel.de/mbp/mbp.htm
    in addition i added a photo of my magsafe... now that it comes to the battery issue i got slightly concerned if this crimpy cord should be like this (not that this thing starts to melt on me!).
    when i transport my mbp i wind the cord around those two hooks and i never pull the magsyfe by the cord out. but still it looks like this.
    the power cord is from a week 10 macbook pro which i got exchanged for a week 13 but i had to keep the cord...
    i know, this has nothing to do with the battery issue and no, i'm not paranoid - just now that i started this thread i thought i could add it...
    so my questions are:
    - shall i request a new battery considering the various mAh indications?
    - shall i request a new power cord? or does mine look normal?
    why i ask is because i don't want to request something when there is no need for a replacement.
    thank you all!

  • Apple's power adapter replacement program - U.S. only

    Hello,
    I have a macbook air.
    Its power adapter has a L-shape, but I have the same problem because of strain relief.
    I found that Apple's power adapter replacement program page on web, About Apple's Power Adapter Replacement Program -- U.S. only.
    I think that the T-shape photo on web is just an example showing what strain relief.
    When I visit the apple retail store and ask the program, they answered me that program is only available for T-shape power adapter.
    is it correct? do I need to buy additional power adapter for my air?
    Thank you,

    Yes, that is correct.

  • Battery exchange program : thanks for the iMac motherboard!

    Hi!
    I had problems with my battery.
    Its serial number made me able to use the battery exchange program.
    Thanks to UPS, after lots of difficulties, I received my parcel. How big it was!
    I understood fast why it was so big: it was a iMac G5 motherboard. I don't need it. I need a battery.
    What I wonder is: who do I need to contact, and how? (I'm French).
    Thx in advance!
    iBook G4 12" 1.2GHz   Mac OS X (10.4.6)  

    Apple just sent me a replacement battery, and I can keep the motherboard (lol)! Thx a lot, even if I spent over half an hour calling an expensive number...
    Still in love with my iBook, Vishnu.

  • Satellite A100-570: Battery exchange program utility doesn't load page

    I've read in the latest issue of computeractive that some notebook batteries malfunctions and mine was one of those mentioned.
    I downloaded the piece of software from Toshiba website to check the battery and indeed it told me my battery was affected. I wanted to put in an exchange application to which I clicked yes.
    However, when the page loads up it is unknown. I have a A100-570 and am quite concerned about this matter but trying to get any info from Toshiba is quite difficult by email.
    Can anybody help?

    Hi
    I found on the Toshiba European page a detailed description how to use this tool.
    You can find this document here:
    http://eu.computers.toshiba-europe.com -> Support & Download -> Product Updates -> Product Update: Toshiba Voluntary Battery Exchange program
    In the section Battery Pack identification you will find a link to the Battery Pack Identification manual and to the Toshiba support bulletin document about Battery Pack Voluntary Replacement Program.
    Furthermore I would recommend reinstalling this tool and please check the internet option like Privacy and security in the Internet explorer.
    Maybe your IE settings block some third party sites and cookies.

  • Very frustrated with the battery exchange program

    I'm very frustrated with the battery exchange program. I signed up online, double checked all my information, and submitted. No where on the page did it say that a signature would be required upon delivery. I work during the day, so I'm not home to receive shipments (any package I do receive is just left in the lobby, and it's always been fine--I live in a secure building).
    DHL is refusing to leave the package at the door. Apple refuses to tell DHL that it's ok to redirect the package to my place of employment. My only option, it seems, is to spend almost two hours of my time driving to the DHL location and back (the pickup location isn't even in the same county I live in).
    If anyone has any better ideas, I would love to hear it.
    Thanks,
    Andrea

    If your battery was stolen after it was delivered, I'd bet you'd really get upset. If DHL is anything like UPS, you can sign the receipt telling them to leave the package. Pretty simple.

Maybe you are looking for