G500 - Bluetooth not listed in device manager

Hi,
Bluetooth is not listed under device manager
it doesn't appear in pc settings/pc and devices neither does the bluetooth switch appears une aiplane mode
my model;
product: 20236
serial: xxxxx
thx
Moderator comment: Serial number(s) removed to protect member from mischief.

Hi guys,
I see that Shiv_K is helping you out on this
In addition.
Try to refresh the Hardware and Power.
    Remove AC and Battery
          Hold the Power Button down for at least 15 sec. Then Reconnect Everything back
Turn on the Systen and Right away start hitting F2 to load the BIOS Utility
          Inside BIOS hit F9 then Enter for Yes to load defaults
          Hit F10 to Save and Exit then Enter for YES.
now open
    Control Panel / Programs, and uninstall Lenovo Energy Management and restart the system
Then install these
Lenovo Energy Management
Intel Wifi Driver
Press Fn+F5 and see if you will be provided with this window showing the bluetooth..
Spoiler (Highlight to read)
Hope this helps,
Cheers
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G470 Bluetooth not listed under Device Manager and not working

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Can someone teach me how to solve my G470 problem?
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Thanks
Solved!
Go to Solution.

hi athirah11,
Welcome to the Lenovo Forums.
Can you try the following:
1. Press the Windows key‌ +R, type devmgmt.msc and press Enter. On the Device Manager, click View > Show hidden devices and check if the Bluetooth device is being listed.
- Link to picture
- Link to picture
2. If the bluetooth device shows up under the Device Manager, do the following:
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Amanat,
you need to post your model number which can be found on the system itself, please see following link, or post the Lenovo part number. This will enable Shiva to check that your system should have Bluetooth; not all G470s have Bluetooth.
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Andy ______________________________________
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Your wireless adapter is defective.
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G500 - Bluetooth not listed in device manager

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