Gamers Club Unlocked Problem

I seem to have come across a strange occurrence.  After I bought the My Gamers Club Unlocked Membership, I used it successfully in tandem with the purchase of Final Fantasy Type-0 HD for the PS4, along with the 20% discount for new games.  The next two purchases I made back in April did not apply the 20% discount when I handed over my card to be scanned. Is there a way for this to be resolved?

Hello Yurushi,
Thank you for writing in with your purchase questions, and thank you for joining Gamers Club Unlocked.
I'm sorry to hear that your membership discount hasn't been applying at the register.  I'm not sure what may have been causing this, but I am happy to review this with you today.  Please watch for a private message from me shortly after I have checked a few things on your account.  We'll be happy to resolve it today.
To check your messages, while logged into the forum click on the envelope in the upper right corner.
Regards,
Mike|Social Media Specialist | Best Buy® Corporate
 Private Message

Similar Messages

  • Gamers Club Unlocked problems

    I purchased Gamers Club Unlocked in December and have had nothing but problems trying to get it activated/registered to my account. I took the Gamers Club Unlocked card into a BestBuy to have it activated 1/29 and was told it was activated and that if their were any problems it could be taken care of by email. I checked my BestBuy account and when I went to checkout it wasn't applying the 20% off or showing up in my account. When I contacted BestBuy by email I was told that the membership wasn't activated correctly by the employee and that it couldn't be taken care of by email as I was told. I was eventually provided with a phone number and was told they would correct the problem. As the employee somehow put the membership under someone elses name/account at the same address I had them call ( as was requested in the BestBuy email ) When she called they didn't know what to do, were very hard to understand, she was transferred 4-5 times, put on hold numerous times, disconnected each time and in the end the problem wasn't taken care of. I really need someone to take care of this as a trip to the store, numerous emails and 5 phone calls is a bit ridiculous just to use something that I paid for. I would really appreciate if this was taken care of.

    Good morning mike1942, 
    It is great to hear that you purchased a Gamers Club Unlocked membership! It can certainly benefit those who do a lot of gaming. From the information you shared, it sounds like you may have purchased a Gifting Gamers Club Unlocked card, which requires a secondary transaction to activate and attach it to a My Best Buy membership. 
    With that said, we should of course be ensuring these are attached to the appropriate My Best Buy memberships to prevent such issues and hassle. I am truly sorry that this Gamers Club Unlocked membership was not attached appropriately. Fortunately, we should be able to easily correct this. 
    I am sending you a private message to gather further details in regards to this issue. You may check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page. 
    Sincerely, 
    Tasha|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Gamers club unlocked and best buy account problems

    I purchased gamer's club unlocked on 12/22/14 online and went and had it activated in-store on 12/30/14, i did not receive any indication through email or on my account page that gamer's club unlocked was tied to my account, no expiration date showing i am a member no anything to indicate that it actually was activated and tied to my account. Also i did not receive the welcome coupons that were supposed to be given out. If you can provide me with any information to validate that i received what i paid for that would be most appreciated and let me know where my coupons are that would be great. Additionally when i call to find out about the best buy rewards on my account the automated system has 883 points listed for my account hte website says 117 so whats going on here so far i havent been happy with the system and service in place for these programs.

    Hello kbirth,
    I'd like to start by thanking you for joining the Gamers Club Unlocked program!  
    I'll be happy to see why you haven't received a Welcome Packet and why it isn't reflected on your account.  
    I'm sending you a private message.  Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.
    Thank you for reaching out to us and I look forward to hearing from you.  
    Blake|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Gamers club unlocked welcome coupon

    Dear BestBuy customer service,
    I got my gamers club unlocked membership on late May 2014 and haven't received welcome coupon yet.
    Can you help me to deal with this problem?
    Thank you,
    Besar

    Hi besarwicaksono & dimi_dee1,
    Welcome to the My Best Buy Gamers' Club! It typically only takes 2-3 days for welcome packets to arrive via e-mail, so it's surprising to hear that neither of you have received yours by now.
    I've sent each of you some information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Gamers Club Unlocked - Not showing up as activated

    I preordered several Disney Infinity items back on 7/21 along with a My Gamers Club Unlocked card.  The 20% discount was applied to everything in my order.  The card itself came directly to my house a couple of days later.  I took the card to my local Best Buy store to have it activated.  Like many others on this message board, the cashiers were confused and had to call over a manager.  They apparently activated it, but it then charged me $30 again...they processed that as a store discount.  The manager basically said she didn't have time to figure it all out so she was just processing it as a store credit.  They did ask me for My Best Buy membership information so I figured it was all set.  That was on August 1st.  I still can't see the card on my online account.  I am looking to preorder several other games, but won't until this problem is resolved.  I requested help via email and was just directed to call an 800 number.   Any help would be appreciated.  I saw where several people on this message board had the store ring up a game when the card was activated, but no one did for me in the store.  I figured it was working when the discount was applied to my online order.  Thanks in advance for the help. rumrunner25

    Hello rumrunner25,
    There seems to be an issue with the stores process and how it's communicated.  I'm really sorry for the inconvenience you've experienced with getting your Gamers Club Unlocked membership activated.   
    The stores management team should be able to resolve this issue and I personally apologize for the manager’s behavior.  We never want our customers to feel this way.  
    It does appear that you were given the wrong card.  I'd advise you to return to the store and have them attempt to activate it again.  Make sure that they add your My Best Buy account information to the transaction and ring-up a new game purchase before leaving the store.  
    If they're unable to active your current card, then they'll need to exchange it.  Please note that the card shouldn't have "Gifting" on it or on your purchase receipt.  If it does, then this is the wrong card.  
    I'm sorry again for all the trouble and please keep me the loop on how it goes.  I look forward to hearing from you.  

  • Haven't recieved Gamers club unlocked Welcome Packet

    Hello, I joined gamers club unlocked a week ago on May 31 and have not received the welcome coupons. I have been checking my spam/junk mail and inbox every day but have received nothing . Hope that someone can help, seeing that I am not the only one with this problem.

    Hi keyber,
    Welcome to the Gamers' Club Unlocked program! Welcome packets typically arrive via e-mail within 2-3 business days of enrollment, so you should have received yours by now. No need to worry though! I've sent you some information, so please make sure to check your private messages when you can.
    To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Gamers club unlocked issue

    Can somebody help me out? I went to another branch of bestbuy since its closer to my place and not to the branch where i purchased my gcu to resolve my issue. I havent gone to the to the retail store where I purchased the gamers club unlocked membership. I apparently got the wrong membership card since I got the gifting option instead of the subscription.
    Last week I tried to trade in my sunset overdrive game but did not get the 10% discount because they said its not in the system. I showed them the receipt and said its weird that i havent gotten it. Its clear to me they dont have any idea how to activate it and even missed the detail that what they gave me was a gifting membership and not the subscription. That is why they cant fix the problem. Also, customer support did something with my membership making it worse, she apparently did an exchange to something I did not receive and now it reflects on your system. I asked a guy in their gaming department to look into my account to see if i was enrolled in the gcu and what he found was i purchased the gifting option and not the membership. Well, its not my fault that they gave me the wrong one.
    I hope you can look into my account so next time i go to the retail store theyll know what to do. Thank you.

    Hi Ickerson,
    While I certainly appreciate you signing up for Gamers Club Unlocked (GCU), I’m very sorry to hear that you may have run into issues with getting it properly attached to your My Best Buy account! This should be a pretty seamless signup experience, so it’s unfortunate to hear that you ran into issues both during your first visit, as well as when you returned to our store. I’m more than happy to review your recent purchases and advise as needed.
    I was able to locate your purchase history using your email address on file for the forums and I can see what happened here. You are correct that the GCU gifting option was in fact rang up and not the individual membership. Regrettably, this isn’t something we can assist with on the forums, as GCU can only be signed up for in-store.  When you get a chance, you’ll want to return to the store you visited who did the re-ring transaction and have them redo the transaction using the standard GCU membership SKU (3081375). You may wish to bring the physical GCU card up to Customer Service when you visit (there should be a card for the personal membership and one for the gifting option). I would also suggest asking for a manager if needed.
    I certainly hope for a much more pleasant and effective experience upon your return. After this is all taken care of in-store, please feel free to reach out to me should you need any further assistance. You can contact me via private message by clicking the link in my signature.
    Sincerely,
    Brian|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • Gamers Club Unlocked not showing as activated

    On July 21st, I preordered some PS4 games online and also purchased the Gamers Club Unlocked. It applied the 20% discount to my online order with no problem.
    On July 26th, I took the Gamers Club Unlocked card I received in the mail to my local store and also purchased a game. They scanned the bar code under the sticker and rang up my game purchase. The game was 20% off, so I figured the Gamers Club Unlocked membership was activated correctly.
    However, when I go to purchase a game online, I am not getting the 20% off. I looked up my in store purchase from July 26th online and it looks like it should've activated my membership:
    Total points for this transaction
    25
    Best Buy Purchase7
    My Best Buy Gamers Club Bonus7
    My Best Buy Credit Card Bonus11
    Customer Service PIN
    {removed per forum guidelines}
    MY BEST BUY ELITE PLUS
    SKU: 9742142
    Quantity: 1
    $0.00
    Rabbids Invasion: The Interactive TV Show - PlayStation 4
    SKU: 7403004
    Quantity: 1
    Write a review
    $7.99
    GAMERS CLUB UNLOCKED REDEMP
    SKU: 3060186
    Quantity: 1
    $0.00
    My Best Buy Gamers Club Unlocked Membership Activation Card InStore Redemption Required Blue GAMERS CLUB UNLOCKED
    SKU: 3081375
    Quantity: 1
    Write a review
    $0.00
    Help?!??!

    Hello pazuzu27,
    I'm sorry for all the hassle with your Gamers Club Unlocked (GCU) membership.  I was able to locate your My Best Buy information from your forum profile.  
    This is a very complex and grueling process that will take a long time.  Okay, it's done.  You're a member of the Gamers Club Unlocked program!
    Enjoy all the GCU benefits.  You can view the current status of your account by clicking here and logging in.  After you log in, please click the "Rewards" page.  Your status and expiration should appear on the right side of the page.  
    Let me know if you have any questions.  

  • Did you know that Gamers Club Unlocked is now only $30?!

    Recently, Best Buy reduced the price for a 2-year Gamers Club Unlocked (GCU) membership to just $30! If you enjoy instant savings on all new Video Game purchases, or like to receive a bonus when trading in games, GCU is an absolute must-have! Read further to learn all of the fantastic benefits of GCU.

    Recently, Best Buy reduced the price for a 2-year Gamers Club Unlocked (GCU) membership to just $30! If you enjoy instant savings on all new Video Game purchases, or like to receive a bonus when trading in games, GCU is an absolute must-have! Read further to learn all of the fantastic benefits of GCU.

  • Issue with Gamers Club Unlocked renewal

    I took advantage of a current promotion to get 2 years of Gamers Club Unlocked for free. My receipt shows the GCU unlocked sku and then shows that the price was adjusted to $0.00 automatically.
    When looking at my account online, it doesn't reflect the additional 2 years as I already had an active GCU membership. I didn't receive any email as well.
    I spoke with a couple of friends that did the same thing and they noted they saw the additional 2 years on their account within minutes.  I'm wondering if the transaction at the register wasn't done right?
    I see the info on my receipt and on mybestbuy.com page when looking at my transactions.
    My GCU membership should expire in 2019 with the additional 2 years that I bought today, but it only shows me 2017 on my profile.
    How do I go about getting this resolved so that my account has the right year listed for expiration?

    Hello CanisFirebrand,
    Thank you for being a Gamers Club Unlocked member.  I'm happy to hear you've enjoyed the benefits and are looking forward to extending them.  
    I am sorry that the date did not properly reflect.  I have attempted to update it to reflect the added years, but the system did not properly update.  I have forwarded your information so this is corrected.  While I don't have an ETA on how long that will take, I am confident we will get that squared away for you.
    Thank you for your patience in the meantime.
    Regards,
    Mike|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Gamers Club unlocked extension?

    I still have not recieved my $30 coupon to extend my Gamers club membership.  Has anybody gotten it ye?.  Nothing in the mail or email (i checked my spam too).

    Hi viewfinder,
    Here is the information you need for assistance with your Unlocked renewal coupon.
    So we can review your eligibility for this promotion, please use the link in my signature line below to send me a private message with the following information:
    Name on the account
    Account #
    Email Address
    Date last enrolled in Gamers Club Unlocked
    Thanks,
    Mike|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Gamers Club Unlocked Renewal Question

    Hi Matt, I've been a Gamers Club Unlocked Member since the program started in September of 2011, as well as a pretty consistent Premier Silver( which has now become Elite P'us) member. My Gamer's Club Unlocked membership expires on the 14th of next month, & I was wondering how should I proceed in keeping my membership? Your advise is greatly appreciated. Thanks, Mark

    Good afternoon MTSongy,
    The Gamers Club Unlocked membership went through some enhancements back in November and is no longer $14.99 per year.  As enuf mentioned, it currently cost $119.99 for a two year Unlocked membership.  We have had a couple promotional offers the past couple weeks that were offering a discount of the membership price, but those offers have expired.  There is always the possibility we could have a similar offer in the future; however, at this moment, the price to be Unlocked is $119.99.
    My Best Buy™ Gamers Club Unlocked Enhancements
    Thank you for posting to the forum.
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Gamers Club Unlocked Issues - HELP lol

    I bought the X-Box One Bundle the night it came out 11/21/13. I am supposed to get 10% off new games and when trading in games.
    I am so frustrated. I spoke with the store manager, they told me to call the reward zone member line. I've called 5 times and have had an open case since March.
    No calls no emails, ridiculous. I think I was also entitled to a gift certificate etc.
    In all case, the Bundle shows up on my receipt but the Gamers Club Unlocked doesn't.
    I have the actual receipt (missing the line item but shows I got the bundle).
    How do I get this fixed?
    Thanks!

    Hello Rhenny,
    Thank you for being a My Best Buy member, and thank you for purchasing your Xbox One from Best Buy!  I'll be happy to review your purchase with you.
    There was no gift certificate offer with the Unlocked Epic Gaming Bundle, but you would be entitled to 20% off all new game purchases and a 10% bonus value on game trade-ins at your local store with a My Best Buy Gamers Club Unlocked membership.
    Based on your explanation of the sale, and confirmed by reviewing the receipt,  there was no Unlocked membership sold to you back in November.  This being the case, I'm afraid we would not be able to make that change to your account manually.  Unlocked memberships can only be sold at stores.  
    I would like to review this with you further, and I will send you a private message shortly with additional information.  To check your messages, while logged into the forum click on the envelope in the upper right corner.
    Best regards,
    Mike|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Gamers Club Unlocked - Extending time

    So, I want to get another console for the house and saw the in-store only deal of - Buy either an Xbox One console or a PS4 console and join Gamers Club Unlocked, a $119.99 value, for free. I am already a member valid through November 2015 - My question is will this extend my membership through November 2017? Thanks 

    Hi cbonet,
    Thanks for being a Gamers Club Unlocked (GCU) member! It sounds like you’ve been a part of the program for a while and I hope you’ve made good use of the benefits. Checking the status of your benefits is as easy as logging into your BestBuy.com account and clicking Overview under the ‘Rewards’ tab while at your Account Home page.
    With that said, I dug into your recent GCU purchase and it looks as though you purchased the gifting option from BestBuy.com. You’re going to need to visit a local store and redeem the card so GCU is activated on your My Best Buy membership. As of now, I’m currently only seeing you as a member of the standard Gamers Club, as your previous GCU benefits have expired.
    If you have any further questions, please don’t hesitate to ask!
    Brian|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • Elite and Gamers Club Unlocked Membership question

    Hello,
    We recently became Elite members though wasn't looking to join. We were Gamers Club Unlocked Members from darn near day one, but now we cannot see the status of the Gamers Club Unlocked.
    Did the Elite replace my Gamers Club Unlocked?
    I have 5 maybe 6 games on preorder that i don't want to lose the GCU discount on.
    Thanks for the help!!!

    Hello jjnanj,
    Elite or Elite Plus status is an upgrade on your account based on how much you have spent at Best Buy.  Gamers Club Unlocked is a paid subscription that can be added to any My Best Buy account.  It sounds like your Gamers Club Unlocked status was probably extended until Feb. 10 and recently expired, and that just happened to coincide with the time when the account was upgraded to Elite.  If that is the case, the account holder would have been eligible for a renewal coupon.  Please see our post here for instructions on how to request a replacement coupon.
    You mentioned we when referring to your account, so I do want to remind you that My Best Buy accounts are for individual use and are not intended to be shared between friends or family.  For more information on program rules, please visit the FAQ section at www.my.BestBuy.com.
    Thanks,
    Mike|Social Media Specialist | Best Buy® Corporate
     Private Message

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