Garbled characters in output

Experts,
I have a issue with Output.Output content consist of Japanese letters and English letters and numbers.
When we see print preview in Production, output has all japanese leters and numbers etc.its fine.
When we take print out through Sap and send it to vendors we are getting garbled characters in place of Japanese language.
The numbers and English letters are appearing fine.
I have checked in transaction SOST and SP01, document is as per the requirement.
Would like to know what willbe the basic cause for such kind of issue and how can we resolve it.

Hi
The fonts are specific to the printers
We maintain font family in the printers,
Hence you can check this issue with your BASIS consultant.
Regards
KRSNA

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