GCU membership set to expire 11 months too early

Hello! I'm posting here about an issue with my Gamer's Club Unlocked membership. These snippets of my emails to Best Buy Customer Support should explain my problem:
12/19/2013
Me: I just renewed my Best Buy GCU membership for an additional two years, but my problem is that those two years did not stack with the remaining time on my previous one year membership, which did not expire until February 10, 2014. My newly-renewed membership says it will expire on December 18, 2015, but it should not expire until February 10, 2016. Will you please fix this?
Date unknown
Me: I renewed my GCU membership last December, but I haven't received the physical magazine in the mail since then, nor have I ever received any of the digital version's coupons.
02/25/2014
Support: I suggest you to go at the store and they will be more than glad to assist you with your concern.
Date unknown
Me: I already tried asking the store manager at my nearest Best Buy for help with this multiple times. She said there was nothing she could do, and to contact online customer support. You're the third online customer support Rep to suggest I go back to the store for help. I'm tired of getting bounced back and forth...
02/27/2014
Support: We are experiencing system maintenance, reason why it is reflecting that date. As soon as it is over, the correct date will be reflected on your account.
Date unknown
Me: It's now been about a week and a half since your most recent reply, and my Gamer's Club Unlocked memberships is still set to expire on December 18, 2015, when it should not expire until February 10, 2016. Surely "system maintenance" wouldn't be going on this long... I asked the store manager of my nearest Best Buy one more time if she could help with this -- once again, she said no. Will this ever get fixed? Or am I just stuck with losing two months of my membership?
03/11/2014
Support: In regard to your concern, we were having system maintenance issue however, you will not loose two months of your membership it will expired the date it should be.
03/12/2014
Me: I just checked my account, and now my Gamer's Club Unlocked membership is set to expire on 3/10/2015. It's even worse now than it was before! Now it's set to expire 11 months too early. My GCU membership should not expire until 02/10/2016.
03/12/2014
Support: We have escalate this case to our support department. This process will take 7 to 10 business day and they will contact you with a resolution to your concern.
Nearly 4 months later, I have not received any further messages from Customer Support, and my GCU membership is still set to expire 11 months too early. Would someone here please help me with this?

Hey Bent_00,
As enuf mentioned, your patience is absolutely incredible and I sincerely thank you for it. It’s clear to me that you’ve spent a significant amount of time working with our support representatives in regards to your Gamers Club Unlocked (GCU) membership expiration date. While I greatly thank you for joining GCU, I do apologize for any confusion you’ve endured about when your benefits should expire.
This is in fact a known issue and our My Best Buy team has been working to resolve the issues causing your expiration date to reflect incorrectly. While some GCU members are now seeing their correct expiration date, we are aware that some may still be incorrectly reflecting. As enuf further alluded to, we are very confident that this will be resolved well before your GCU benefits would ever expire.
I appreciate you sharing your concerns with us on the forums. If you have any other questions, please don’t hesitate to ask! Thanks again for being a GCU member.
Best regards,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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    2) set "Maximum Number of Retries" to change the number of times we attempt delivery
    3) set "Maximum Time in Queue" to specify the total length of time to store the message for retransmission
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    Alternatively, we can use the CLI 'bounceconfig' command to set the same values.
    You may also want to enable the domain debug logs to this host. This way you can see the full smtp conversation between your appliance and the remote host. This may provide some more detail on the previous failures before it gets to this state.
    Additionally you may want to also consult the mail logs for the previous failures.
    Below is some more information on setting up the domain debug logs.
    The domain debug log is a system log  designed to record all SMTP traffic between a specific domain and an   Email Security Appliance (ESA)  for a finite number of sessions. This  log type can assist in troubleshooting issues that relate to a specific  recipient domain or host. Each session is recorded until the number of  session defined has been reached, at which time the log will stop  collecting data. You can stop domain debug before all sessions have been  recorded by deleting or editing the log subscription.
    Configuration
    Logs can be configured and created through the IronPort CLI   using the logconfig command or via the GUI.
    To configure logs via the GUI, see the Advanced User Guide: Log Subscriptions .
    Below is an example of creating a Domain Debug Log subscription using the CLI:.
    example.run> logconfig
    Currently configured logs:
    1. "antispam" Type: "Anti-Spam Logs" Retrieval: FTP Poll
    2. "antivirus" Type: "Anti-Virus Logs" Retrieval: FTP Poll
    3. "asarchive" Type: "Anti-Spam Archive" Retrieval: FTP Poll
    4. "avarchive" Type: "Anti-Virus Archive" Retrieval: FTP Poll
    5. "bounces" Type: "Bounce Logs" Retrieval: FTP Poll
    6. "cli_logs" Type: "CLI Audit Logs" Retrieval: FTP Poll
    7. "error_logs" Type: "IronPort Text Mail Logs" Retrieval: FTP Poll
    8. "euq_logs" Type: "IronPort Spam Quarantine Logs" Retrieval: FTP Poll
    9. "euqgui_logs" Type: "IronPort Spam Quarantine GUI Logs" Retrieval: FTP Poll
    10. "ftpd_logs" Type: "FTP Server Logs" Retrieval: FTP Poll
    11. "gui_logs" Type: "HTTP Logs" Retrieval: FTP Poll
    12. "mail_logs" Type: "IronPort Text Mail Logs" Retrieval: FTP Poll
    13. "reportd_logs" Type: "Reporting Logs" Retrieval: FTP Poll
    14. "reportqueryd_logs" Type: "Reporting Query Logs" Retrieval: FTP Poll
    15. "scanning" Type: "Scanning Logs" Retrieval: FTP Poll
    16. "sntpd_logs" Type: "NTP logs" Retrieval: FTP Poll
    17. "status" Type: "Status Logs" Retrieval: FTP Poll
    18. "system_logs" Type: "System Logs" Retrieval: FTP Poll
    19. "updater_logs" Type: "Updater Logs" Retrieval: FTP Poll
    Choose the operation you want to perform:
    - NEW - Create a new log.
    - EDIT - Modify a log subscription.
    - DELETE - Remove a log subscription.
    - SETUP - General settings.
    - LOGHEADERS - Configure headers to log.
    - HOSTKEYCONFIG - Configure SSH host keys.
    []> new
    Choose the log file type for this subscription:
    1. IronPort Text Mail Logs
    2. qmail Format Mail Logs
    3. Delivery Logs
    4. Bounce Logs
    5. Status Logs
    6. Domain Debug Logs
    7. Injection Debug Logs
    8. System Logs
    9. CLI Audit Logs
    10. FTP Server Logs
    11. HTTP Logs
    12. NTP logs
    13. LDAP Debug Logs
    14. Anti-Virus Logs
    15. Anti-Virus Archive
    16. Scanning Logs
    17. IronPort Spam Quarantine Logs
    18. IronPort Spam Quarantine GUI Logs
    19. Reporting Logs
    20. Reporting Query Logs
    21. Updater Logs
    [1]> 6
    Please enter the name for the log:
    []> debug_example
    Enter the name of the domain for which you want to record debug information.
    []> example.com
    Please enter the number of SMTP sessions you want to record for this domain.
    [1]> 8
    Choose the method to retrieve the logs.
    1. FTP Poll
    2. FTP Push
    3. SCP Push
    4. Syslog Push
    [1]>
    Filename to use for log files:
    [example.com.text]>
    Please enter the maximum file size:
    [10485760]>
    Please enter the maximum number of files:
    [10]>
    Currently configured logs:
    1. "antispam" Type: "Anti-Spam Logs" Retrieval: FTP Poll
    2. "antivirus" Type: "Anti-Virus Logs" Retrieval: FTP Poll
    3. "asarchive" Type: "Anti-Spam Archive" Retrieval: FTP Poll
    4. "avarchive" Type: "Anti-Virus Archive" Retrieval: FTP Poll
    5. "bounces" Type: "Bounce Logs" Retrieval: FTP Poll
    6. "cli_logs" Type: "CLI Audit Logs" Retrieval: FTP Poll
    7. "debug_example" Type: "Domain Debug Logs" Retrieval: FTP Poll
    8. "error_logs" Type: "IronPort Text Mail Logs" Retrieval: FTP Poll
    9. "euq_logs" Type: "IronPort Spam Quarantine Logs" Retrieval: FTP Poll
    10. "euqgui_logs" Type: "IronPort Spam Quarantine GUI Logs" Retrieval: FTP Poll
    11. "ftpd_logs" Type: "FTP Server Logs" Retrieval: FTP Poll
    12. "gui_logs" Type: "HTTP Logs" Retrieval: FTP Poll
    13. "mail_logs" Type: "IronPort Text Mail Logs" Retrieval: FTP Poll
    14. "reportd_logs" Type: "Reporting Logs" Retrieval: FTP Poll
    15. "reportqueryd_logs" Type: "Reporting Query Logs" Retrieval: FTP Poll
    16. "scanning" Type: "Scanning Logs" Retrieval: FTP Poll
    17. "sntpd_logs" Type: "NTP logs" Retrieval: FTP Poll
    18. "status" Type: "Status Logs" Retrieval: FTP Poll
    19. "system_logs" Type: "System Logs" Retrieval: FTP Poll
    20. "updater_logs" Type: "Updater Logs" Retrieval: FTP Poll
    Choose the operation you want to perform:
    - NEW - Create a new log.
    - EDIT - Modify a log subscription.
    - DELETE - Remove a log subscription.
    - SETUP - General settings.
    - LOGHEADERS - Configure headers to log.
    - HOSTKEYCONFIG - Configure SSH host keys.
    []>
    example.run> commit
    Domain Debug Log
    Below  is an example of a Domain Debug Log looks like when the IronPort  appliance delivers a message to the recipient domain: "example.com". 
    Tue Mar 22 16:52:07 2005 Info: 411 Rcvd: '220 ESmtp mail.example.com ESMTP service ready'
    Tue Mar 22 16:52:07 2005 Info: 411 Sent: 'EHLO ironport.com'
    Tue Mar 22 16:52:07 2005 Info: 411 Rcvd: '250-mail.example.com'
    Tue Mar 22 16:52:07 2005 Info: 411 Rcvd: '250-8BITMIME'
    Tue Mar 22 16:52:07 2005 Info: 411 Rcvd: '250-SIZE 31981568'
    Tue Mar 22 16:52:07 2005 Info: 411 Rcvd: '250 PIPELINING'
    Tue Mar 22 16:52:07 2005 Info: 411 Sent: 'MAIL FROM:<[email protected]>'
    Tue Mar 22 16:52:07 2005 Info: 411 Rcvd: '250 sender <[email protected]> ok'
    Tue Mar 22 16:52:07 2005 Info: 411 Sent: 'RCPT TO:<[email protected]>'
    Tue Mar 22 16:52:07 2005 Info: 411 Rcvd: '250 recipient <[email protected]> ok'
    Tue Mar 22 16:52:07 2005 Info: 411 Sent: 'DATA'
    Tue Mar 22 16:52:07 2005 Info: 411 Rcvd: '354 go ahead'
    Tue  Mar 22 16:52:07 2005 Info: 411 Sent: 'Received: from unknown  (HELO)(10.250.7.164)rn by ironport.com with SMTP; 22 Mar 2005 16:52:08  -0800rn'
    Tue Mar 22 16:52:07 2005 Info: 411 Sent: 'Message-ID:  <[email protected]>rnFrom: "User"  <[email protected]>rnTo:<[email protected]>rn  Subject:TestrnDate:Tue,22Mar200516:57:28-0800rnMIME-Version:1.0rn
    Content-Type:multipart/alternative;rntboundary="----=_NextPart_000_000A_01C52F00.3AA3B580"rnX-Priority:  3rnX-MSMail-Priority: Normalrn X-Mailer: Microsoft Outlook Express  6.00.2900.2180rnX-MimeOLE: Produced ByMicrosoft  MimeOLEV6.00.2900.2180rnrnThis is a multi-part  messageinMIMEformat.rnrn------=_NextPart_000_000A_01C52F00.3AA3B580rnContent-Type:text/plain;rntcharset=  "iso-8859-1"rnContent-Transfer-Encoding: quoted-printablernrnThis  isthebodyofthemail.rnThisisadisclaimer.rnrn------=_NextPart_000_000A_01C52F00.3AA3B580rnContent-Type:text/html;rntcharset=   "iso-8859-1"rnContent-Transfer-Encoding:quoted-printablernrnrnrnrnrnrnrnrnThis is the  body of thernmail.
    This is a  disclaimer.rn  rnrn------=_NextPart_000_000A_01C52F00.3AA3B580--rn'
    Tue Mar 22 16:52:07 2005 Info: 411 Sent: '.rn'
    Tue Mar 22 16:52:07 2005 Info: 411 Rcvd: '250 ok dirdel'
    Tue Mar 22 16:52:12 2005 Info: 411 Sent: 'QUIT'
    Tue Mar 22 16:52:12 2005 Info: 411 Rcvd: '221 mail.example.com'
    Christopher C Smith
    CSE
    Cisco IronPort Customer Support 

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