GCU Not Working In-Store NEED HELP

I have GCU and for some reason it does not work in store. It is not possible to get it straightned out in store every time I tried. Also I can not find on the phone app where ut says it is unlocked just to show the employees so they believe me.
Also with there is trade in bonus, like the 30% now, it stack with the 10% right making it 40%?

Hello AlbertMarsh,
I've tried, and wasn't able to locate your My Best Buy Member ID with the information you provided to the forums. I'm going to need you to send me a private message by clicking the blue box at the end of my signature with your My Best Buy member ID.
I’m going to add more clarity to enuf's Trade-In post. The 10% bonus is on the total amount prior to the additional 30% promotion. So if you got $10 Trade-In credit and had 30% bonus ($13), you would get $1 additionally from original base value for Gamers Club Unlocked not $1.30. I hope that makes sense.
Blake|Social Media Specialist | Best Buy® Corporate
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