"general printer error" no code "PRINTER FAILURE" says to contact HP

DO I NEED TO THROW THIS PRINTER AWAY AND GET A NEW PRIENTER?  i DID THE RESTART AND REPOWER NO LUCK

Hi WEBOR,
No, do not throw the printer away. Please post back with your product number. How Do I Find My Model Number or Product Number?
Alternatively, you can call HP.  The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Similar Messages

  • General printer failure 8315:5218

    Hi,
    When one of the user is trying to print from Adobe pageMaker 7.01a, it does not print and gives the below error message
    An error occured while printing
    General printer failure
    8315:5218
    It works fine when try to use the same printer from other applications like Word etc. Reinstalling also did not help.
    Can somebody please help with this issue?
    Thank You

    Tried below things on users system. But no success.
    Print the same file to a different printer
    Copied the same file to a local folder and sent to print
    Created a new file and sent to print it to different printers
    Also ran Repair installation
    But none of this worked. The PageMaker does not print to any printer. And gives the same error
    Although I installed Acrobat on the system and can print it using Adobe PDF printer to a PDF file.
    Is it a PS printer? No
    Are you printing to FILE: ?
              I do not know how FILE: is related to this. But I opened "Printers and Faxes" window. Select File --> Server Properties. In the "Ports" tab could see an entry for FILE: Do not know how it is related with Adobe Pagemaker
    Are you using the Export… AdobePDF… macro? No
    Create a new PM publication, with just a square of black on it - does that print OK? No, it gives the same error
    It could be a permissions issue - are all the files on a local drive, usually C:, and not a server or flash drive? I copied file on local folder as c:\data\. But still the same error message.
    What if you remove all the images- does it print OK? I created a new publication with only text in it and tried printing it. But same message.
    Are you using any non-standard fonts? No
    I will also carry out a diagnostic recomposition as per your reply and follow instructions from troubleshooting page. Will update again if it worked or not.

  • When I try and make a purchase, it says to contact Apple. Has anyone else had this problem?

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  • "ink system failure" error with code oxc19e0023 on a HP Photosmart Premium All-in-One Printer - C309

    "ink system failure" error with code oxc19e0023 on have a HP Photosmart Premium All-in-One Printer - C309g  - Have done all the resets and reseated the ink also tried replacing ink with new HP carts..getting frustrated please help
    This question was solved.
    View Solution.

    Have you tried the steps outlined in this article:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03081973&cc=us&dlc=en&lc=en
    If not give the steps a try and let us know if it helps.
    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • "General printing Error"

    this printe has is just over a year old it started printed very faded pictures at first I bought new ink and it did not help the picture quality at all then maybe a month or so later it wont print anything at all it keeps saying general printing error I have used the hp support assistant and nothing is working 

    Hi SuperMotte,
    I understand that you are getting an error message on the front panel of your HP C410 printer. I would like you to go ahead and start troubleshooting An Alphanumeric Code (Example: '0x...' or 'C2...') or 'Ink System Failure' Error Message Displays on...You will notice in this document you are required to remove your printhead, please be very careful as you do not want to scratch any of the contacts.
    I will watch for your reply, let me know if this was helpful or if you require more assistance.
    Thanks,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • General Printer Error 0x61011bec

    Hi,
    I suddenly got an error  yesterday on my printer as a fax was coming in. The first error message I got was 0x610000e, and then the error message changed to 0x61011bec and has been the same since yesterday afternoon. I've tried troubleshooting, and did the following:
    http://h20564.www2.hp.com/hpsc/doc/public/display?docLocale=en_US&docId=emr_na-c00489814
    to no avail. I cannot try the next option to update firmware -- even if I hit ok on the control panel, the message automatically reappears and I cannot get into the setup options to check the firmware. I did download a patch onto my computer this morning; I don't think it did anything. I can't even try the option to remove the printhead and ink cartridges again  -- the printhead is now stuck all the way to the right so I can't get to it. Does anyone have any suggestions? I've tried going to this option:
    My printer uses ink cartridges 564, 655, 364, 178, 862, or 920.
    Click here to resolve the '0x...' and 'Ink System Failure' error message for your cartridges
    however, once I click on the link, none of the options include the Error message that I'm getting.
    My Mac OS is 10.9.5.
    I  shut down the power from the power button and waited about a minute to start the printer back up, and have also taken the power cord out from the back. Neither of those have produced any results either.  My printer is connected to my computer via the wireless network.  I've checked for paper jams and haven't found any.
    Thanks in advance.
    Joanne

    Hi @jojod10175,
    Welcome to the HP Forums!
    I noticed that you are getting the error General Printer Error 0x61011bec with your HP Officejet 6500, and I am happy to help!
    The error code stands for a Carriage Jam error, I would recommend to go through this guide, A 'Carriage Jam' or '0X610000F6' Message Displays for HP Officejet 6500A e-All-in-One Printer Series, as it begins with 0x6...
    If this guide does not resolve your issue, please call our phone support at 800-474-6836 to get your printer serviced. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
    Hope this clears things up for you!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • Error Message: "Printer Failure" Problem with print or ink system . . .

    Greetings!
    I wasn't exactly sure where to post this, but the error message refers to printer or ink system failure so I thought this was a good place. I've been troubleshooting my parents HP OfficeJet Pro 8600 AiO for the last 2 or 3 hours with little success. I've contacted HP tech support but they wanted $200 for the work to be done and neither I nor my parents, who are retired and on a fixed income, have the money to spare.
    The tech support people said it was probably a problem with the drivers, so I attempted to reinstall the software, but that didn't help at all. A brief description of the problem might shed some light on this awful situation. Since this morning, my father tried to print something and the printer itself gave the following error message on the front LCD panel on the device itself (ie, not on Windows, but on the printer's display):
        "Printer Failure
         There is a problem with the printer or ink system. Turn it off, then on. If the problem persists, contact HP."
    Obviously my first course of action was to follow the directions. I turned it off, unplugged the cord, waited approx. 30 seconds, replugged it in and turned it back on. Nothing changed. I've also tried removing and replacing the Ink cartridges, checking the tray for a paper jam or shortage and performing a rain dance in the hopes of attracting the gods' attention xP. In short, I'm at my wits end and don't know where to go from here.
    I'm unable to access the device's LCD display control panel, which controls the printer, as the error message cannot be closed. I've tried restarting the PC as well, and a lot of other basic deductive troubleshooting procedures to no avail (forgive my overuse of cliches).
    Any help would be appreciated. Thank you very much in advance. I wish you all a great day, and may the god of printing protect you from the same situation. I can assure you it's most unpleasant.
    Regards, Sean (frosztbyte)
    P.S. I'm not sure what other information might be needed in order to help me, but ask and you shall receive any I can find.

    Hi frosztbyte,
    I understand your parents have an OfficeJet Pro 8600 that is saying it has a printer failure, that you have thus far not been able to clear, despite your best effort and a rain dance (at least I know who to blame for the rain now ). I would be happy to help you as best I can!
    The first thing I'd suggest you do is plug the printer directly to a wall outlet if it isn't already plugged to one, just to ensure the printer is getting all the power it needs to function properly. If that doesn't seem to change anything though, please have a look through this A 'Printer Failure' Message That Might Include an '0x610000f6' or '0x61xxxxxx' Error Code Displays o... document (it was steps for the same error without an error code as well) and hopefully it can help resolve the issue.
    If the issue persists after trying the wall outlet and that document I would advise you try call HP again. I believe the number you called previously may have not have been HP, but another company. If you're in North America just call 1-800-474-6836, and if you're anywhere else have a look at this Contact HP Worldwide page to see what number to call for your area.
    Hope this helps, have a great day!!
    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    **MissTeriLynn**
    I work on behalf of HP

  • Hp 6500 (all-in-one) "General Printing Error (Ox610000f6)" displayed after first use!

    I unpacked my new hp 6500 All-in-One (wireless) today. I was receiving my first fax on the hp 6500 when it stopped printing midway and started to display "ERROR. General Printer Error (Ox610000f6). Refer to printer documentation." I have turned it off and unplugged it many times. It does not work at all. Error message has been displayed all day. This is ridiculous. If I can't resolve this tomorrow it's going back to the store and I'm getting another brand.
    There is also NO reference for the error code. Weak. 
    Message Edited by marie14 on 07-12-2009 10:37 PM

    The original poster just acquired their printer.  In this case, the solution was to simply replace it as it was still under warranty.
    The error code indicates an internal detected logic fault.  These fall into two classes:  transient events and faults do to failed HW.  Transient events are often solved by simply power cycling the printer after disconnecting all I/O.  Permanent faults are typically not repairable by the user.
    I understand your frustration.  If the printer is still under warranty, then simply ask H-P to replace it.
    Other solutions are to reset the printer's NVRAM.  For those with an Officejet 6500, the reset method is to press and hold the * and 6 keys while plugging in power and then continue to hold for another 10 seconds.
    Regards / Jim B / Wireless Enthusiasts
    ( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
    + Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

  • General printer error ox61011beb on HP Photosmart HP C309n

    I have an HP PHotosmart C309n connected to a pc running Windows 7.  It's also used on a Windows XP system through a wireless network.
    Error Message: General Printer Error - Ox61011beb - refer to printer documentation
    No changes made to the system - just got through printing 3 pictures.  Opened the media tray to insert more paper and got this error message.
    I tried the reset (via HP support) - tried uninstalling and reinstalling cartridges - still getting error

    Hi there,
    I understand you're getting an error code on your Photosmart C309n printer. I'm sorry to hear this has been happening but I will certainly do my best to assist you!
    I am assuming that you have a Photosmart C309n with the error of 0x61011beb as you did not change the title, so if you have a different printer or a different error please post back with that.
    I would recommend that you follow this Carriage Jam document as that is what the error code you're receiving is indicating. If that doesn't resolve the issue, please also plug the printer directly to a wall outlet to ensure the printer is getting all the power it needs to function properly.
    Hope this helps, have a great day!
    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    **MissTeriLynn**
    I work on behalf of HP

  • Error Oxc18a0001..print failure message

    I get an error print failure message and I have  followed the troubleshooting steps in the manuel, but that didn't work.  What else can I do to try and solve this issue. 

    OK I had the hp error code 0xc18a0001 problem and here is the conversation I had with the tech.....
    james cowan: hp error code 0xc18a0001
    Earnest: I will assist you in this regard
    james cowan: great
    Earnest: I understand that a error code with 0xc18a0001 with "Ink System failure" is displayed on the front panel of the All-In-One printer. Am I correct?
    james cowan: correct
    Earnest: Thank you for confirmation
    Earnest: May I have the model number of All-In-One you are using?
    james cowan: c6250
    Earnest: Thank you for information.
    Earnest: James, please let me know the room temperature in which printer is replaced
    james cowan: 67 degrees f
    Earnest: Okay
    Earnest: Please perform the below steps on the front panel of the printer to resolve the issue
    james cowan: ok
    Earnest: Press and hold the "left arrow" key.
    Press the "Setup" key and release both keys, Display should say "Enter Special Key Combo"
    Press and release the "OK" button.
    Earnest: Please ignore the above steps, James
    james cowan: ok yes nothing seemed to do anything
    Earnest: Please perform the below steps on the front panel of the printer
    Earnest: Press and Hold the "Print Photos" &"Red Eye Removal" buttons. Release both buttons. Display should say"Enter Special Key Combo"
    Press and release in sequence"Red Eye Removal","Print Photos","Red Eye Removal"
    Earnest: Display should say “Support” and display the FW rev (something like R0616R)
    james cowan: COxxFN0723BR
    Earnest: Okay
    Earnest: 2. Press and release the right arrow button until the display says “System Configuration Menu
    james cowan: ok
    Earnest: 3. Press and release the "OK" button.
    james cowan: ok and it says hardware failure status
    Earnest: Display should say "Hardware failure status: Clear. Press OK to clear".
    Earnest: Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".
    Earnest: Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
    james cowan: ok
    Earnest: Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
    Earnest: Let me know once you are done with the above steps
    james cowan: ok its unplugged
    Earnest: Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
    Earnest: Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK.
    james cowan: ok
    Earnest: Let me know the message displaying on the front panel of the printer
    james cowan: printer preparation occuring - do not interrupt
    Earnest: Okay
    james cowan: ok its done
    Earnest: Let us print a self test page from the printer now
    james cowan: ok deal
    Earnest: 1) Load letter, A4, or legal unused plain, white paper into the input tray.
    2) Make sure that the printer is on and loaded with unused plain, white paper.
    3) Press Setup . The Setup menu appears.
    4) Press the down arrow button to select Tools , and then press OK .
    5) Press the down arrow button to select Self-test Report , and press OK . The self-test report prints.
    james cowan: ok printing
    Earnest: Okay, please check whether all the colors pritned perfectly on the test page
    james cowan: perfect
    Earnest: Great..Cheers!!!
    james cowan: thank you very much
    Earnest: James, now you can continue using the printer
    tecnical support for hp printing

  • General Printer Error Ox610000f6

    Tried solving my issue with the  previous suggestions and nothing works.  My cartridge almost doesn't seem to be moving correctly.  So frustrating...any help would be appreciated!

    Hello Batemoor,
    I see that you are having an issue with the error code Ox610000f6.
    I also see that you have attempted many steps in the attempt to resolve this issue with no luck.
    I do have a document the specifically deals with this issue.
    Please click the following link for a 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error M....
    I realize that you have already spoken with HP on this matter but if this document does not resolve the issue, the next step would be to contact HP once again for either in warranty or out of warranty options.
     If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
    Thanks for your time.
    Cheers, 
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • General printer error ox61011bec

    Trying to resolve this error message "general printer error ox61011bec" for a HP Officejet 6500.  Found 2 preivious posts that weren't helpful. Is there a fix to getting rid of this message because I can't print anything, only can scan.  Ready to toss the thing out.
    Help!!

    Hi WalterK,
    I am sorry to hear about the alphanumeric error code you are receiving on your Officejet 6500 printer. I can see that you have read other posts and have tried troubleshooting for this issue, which did not resolve the problem.
    I would like to ask you, which model of 6500 you have:
    HP Officejet 6500A e-All-in-One Printer - E710a
    HP Officejet 6500A Plus e-All-in-One Printer - E710n
    HP Officejet 6500 All-in-One Printer series - E709
    HP Officejet 6500 All-in-One Printer - E709a
    HP Officejet 6500 Wireless All-in-One Printer - E709n
    HP Officejet 6500 Wireless All-in-One Printer - E709q
    I would also like to ask for your permission to send you a private message with instructions for another step to try, to hopefully rid the error.
    Please respond with the model and let me know if you would like to do another step!
    Thanks
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Fatal error installation code 1603 for all-in-one printer C4280

    Until a month ago, I'd been successfully running my C4280 with my Dell 1535 (Windows 7 32-bit) for about a year. (It's not a new printer but it works perfectly well; it was a hand-me-down after my own HP printer died after many, many years of good service.)  I uninstalled the software because the Solution Center stopped working, cleaned up my registry, deleted temp files, ran Uninstall L_3, installed Windows updates, installed Malwarebytes, checked the condition of my .NET Framework, etc.,  etc. I have literally spent about a month trying to get the printer software to install to no avail. I have been in every forum on the internet, tried every solution posted here or on the Micsrosoft website. I have read about the incompatibiltiy between HP and Win 7 and cannot find a solution. I don't know what else to do.
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    The following lines were retrieved from the installation error logs.
    +00000000000001970176/s/Now Launching=X:\hpzprl01.exe -inf -m 
    preload_drivers-IXXX -f "X:\hpoins13.dat" -Validate No at" -Validate
    No
    Failed to add catalog file for
    'X:\hposcu11.inf_x86_neutral_8470ae2dd4974995\hposcu11.inf'.
    SetupINFsListedInDatFile failed with Fatal error during installation.
    Exit code=1603
    error situation code 25389268
    Thanks in advance.

    BunnyVonBunny wrote:
    Here's the log code:
    Error code 31100272
    +00000000000732983296/s/Now Launching=X:\hpzprl01.exe -inf -m 
    preload_drivers-IXXX -f "X:\hpoins13.dat" -Validate No at" -Validate
    No
    Exit code=1603
    Hi BunnyVonBunny,
    I appreciate your efforts thus far and I understand how frustrating this has been. Please complete the steps in the following document; Fatal Error 'Error 1603. A fatal error occurred during installation' (MSI Error 1603) Displays Durin....
    Some of these steps maybe the same as what I have already suggested but doing them in the order the document suggests could be what it takes to resolve the issue.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • General Printer Error 0x6100004c

    I cannot print from my HP Photosmart Premium C410 printer.  I continually find the error message:  General Printer Error
    0x6100004c and it says to refer to Printer Documentation.
    THIS error message is NOT in my Printer Documentation.
    I cannot figure out WHAT is wrong, WHY it won't print, and NO information regarding this error message.
    This is a NEW printer -- what is wrong???
    Thank you,
    Carol Pinkey

    This article should help resolve the error you are getting:
    http://h10025.www1.hp.com/ewfrf/wc/document?docnam​e=c03081973&cc=us&dlc=en&lc=en
    Give the steps a try and let us know if it helps.
    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • General printer error 61011 beb

    can not clear the error message

    Hi there,
    I understand you're getting a general printer error that you are unable to clear. I will certainly do my best to help you out with this.
    To help you better I just have a few questions to get a better picture.
    Which printer is it you are working with?
    Is the printer plugged directly to a wall outlet?
    Did you get any other errors prior to this error?
    Once I have these answers, I should be able to help you better!
    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    **MissTeriLynn**
    I work on behalf of HP

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