Generic error when trying to import iphone vids into adobe premiere elements 9

I have some videos that were recorded on an iphone 6. They are in .mov format which is supposed to be compatible with my adobe premiere elements 9 but every time I try to import them I get a generic error.

Okay so I've searched around most of this forum and as much of Google as I could find - I have found similar problems, but nothing exactly the same; and none of the solutions I've found have worked for me. I've seen a lot of people having trouble connecting to the DL server on the file-selection window, but I don't even get that far - an error message just pops up in the middle of my screen - and my error doesn't mention a server, just that it can't connect to AE DL.
I changed firewall software (which I've wanted to do for months, anyway) and still to no avail.
As for the "The importer reported a generic error" problem also, I can't find any problems or solutions with After Effects files not being able to be imported.

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