Genius bar considers it accidental damage $500 to fix

Just came from a Genius bar appointment for my brothers macbook pro because this morning he complained that the macbook doesn't sit properly on the table.
I looked at it and noticed that top right corner is higher than the other sides, causing it to wobble back and forth.
This macbook was just bought in October so i took it to them and upon one second of looking at it, he deemed it accidental damage and quoted me $500.
I asked for manager, who also refused to budge. Now what can I do? I checked google and there is no complaints department where we can voice our frustration.
The computer has never been dropped. I can notice some signs of damage by looking at the sides of the computer. But it's always been on protective cover. They said the display and the bottom case have to be replaced.
I'm so mad at this poor customer service. I asked them to show proof that we caused this damage. He's like the fact that its wobbly is prove enough.
What can i do now?

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Apple - Support - Contact Apple Support.
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes.
But don't have high expectations.

Similar Messages

  • The genius bar sold me a LaCie 500 GB EHD today but I can't get it to work properly.  Can I schedule another genius bar appt. to help me with this issue even though the EHD is not an Apple product?

    The genius bar sold me a LaCie 500 GB EHD today but I can't get it to work properly.  Can I schedule another genius bar appt. to help me with this issue even though the EHD is not an Apple product?

    Yes, if you purchased it in an Apple store, they should be able to assist you.  Bring your MBP with you as well as the Drive.
    Ciao.

  • Out of warranty Iphone 5 replacement - can I do this in-store without a genius bar appointment?

    My Iphone 5 has died and despite attempts to fix this in-store I have been told that I will need to buy a replacement out-of-warranty phone. I have been through the genius bar process last month to try and fix the phone but without success. I now simply want to buy the replacement phone (at the reduced rate as the phone was not damaged by me). Do I need to make an appointment in the apple store or can I just show up and purchase this, as long as I have the broken old phone with me? Any similar experiences? I'd be grateful for any advice. I don't want to make a wasted trip to the Apple store just to be told I need another appointment! Thanks

    You could BUT only if you are prepared to wait for a gap or a no show, possibly all day
    Far better to make an appointment and know you will be seen
    the genius will examine your iPhone and if satisfied it qualifies should offer an out of warranty exchange unit ($269 in US )

  • Can't Resolve Issue via Phone/Genius Bar/iTunes E-mail-iTunes Authorization

    Issue with iTunes authorization - Full Conversation with iTunes tech support. ( Top : Most Recent - Less confusing if you read bottom to top )
    *This is still not working, I followed the instructions as well as called Apple Support on the Phone. I visited a Genius Bar today and they too could not fix my issue.*
    *When i try to authorize the 'other email address' I get this : "your apple id or password was incorrect". I tried to recover the password and i get: "This apple id doesn't exist."*
    On Jan 24, 2009, at 6:27 PM, iTunes Store wrote:
    Hey Zach,
    Liz here! I now see that you had already tried that. I am sorry about my initial misunderstanding. I have gathered some information, and I will be happy to further troubleshoot this with you!
    I found an article for you on the iTunes support website. I am sending you a link to this article, which I believe may help. Please review the article using the link below to troubleshoot this authorization issue, and remove the SC folder from your computer.
    iTunes repeatedly prompts to authorize computer to play iTunes Store purchases:
    http://support.apple.com/kb/TS1389
    If you are still asked to authorize your computer after following the instructions in the article above, please let me know. I will be happy to help Zach!
    I want to thank you once again for being such an extremely valuable member of the iTunes family. I really hope you will continue to be an active iTunes customer. Have a great weekend Zach!
    With warm regards,
    Elizabeth
    iTunes Store customer Support
    Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
    *I do not believe you answered my question correctly, I said in my*
    *question how i tried to authorize my music when a differnt email*
    *address was in the apple Id field. I changed it to my current apple id*
    *and I get the responce from the system with this computer is already*
    *althorized, yet the song is still locked*
    On 24/01/2009, at 5:00 PM, iTunes Store <[email protected]>
    wrote:
    Hello Zach,
    I understand that you have been unable to authorize the purchases on
    your iTunes account "[email protected]" due to three previous
    account names not authorizing for you. I am sorry to hear about this
    Zach. I can certainly appreciate how eager you must be to have this
    resolved. My name is Liz, and I will be more than happy to help you
    with this today!
    If your computer is not currently authorized to play your previous
    account name's purchases, when you double-click an item you
    purchased before you renamed the account, the authorization dialog
    may show the old account name. If this happens, you will need to
    remove the old account name from the account name field, type the
    new account name, and click Authorize. This authorizes your computer
    to play the account's purchases.
    If you are unsure about which account was used to purchase a
    particular item, follow these steps:
    1) Control-click (or right-click) the item in your iTunes Library.
    2) Choose Get Info from the menu that appears.
    3) Click the Summary tab. The account name will be listed on the
    right.
    If you need further assistance in locating the current account name,
    please reply with the account name listed in your items' Summary
    tab. In addition, please include the order number for those items if
    possible.
    You can locate order numbers by following these instructions on
    reviewing your purchase history:
    Seeing your iTunes Store purchase history and order numbers
    http://support.apple.com/kb/HT2727
    I sincerely hope that this helps. Please do not hesitate to let me
    know if you have any further questions or concerns. I will be happy
    to help. I appreciate your patience.
    I want to thank you for being a valuable member of the iTunes
    family. I hope you will continue to be an active iTunes customer.
    Have a great weekend Zach!
    With warm regards,
    Elizabeth
    iTunes Store customer Support
    Thank you for allowing me the opportunity to assist you. You may
    receive an AppleCare survey email; any feedback you provide would be
    greatly appreciated.
    *Customer First Name : Zach*
    *Customer Last Name : xxxxx*
    *email : [email protected]*
    *Web Order # :*
    *Support Subject : Authorization*
    *Sub Issue : I can't authorize my system to play purchases*
    *iTunes Account Name : [email protected]*
    *Platform : Mac OS X 10.5*
    *Country : United States (English)*
    *Comments: I have contacted Apple's Phone Support and they could not*
    *help me with my issue and referred me to this email address.*
    *Problem : I currently have iTunes' Latest Version with a apple id*
    *of : [email protected]*
    *I've had iTunes for over 3-4 yrs. and over the time i've had changes*
    *of email addresses and therefor I would update my itunes info to the*
    *new current email address. I noticed how my Apple ID changed to my*
    *new email address and proceeded thinking this was normal. Now when I*
    *moved my iTunes with the migration assistance built in to Apple's OS*
    *- Utilities, I can only play songs with my current apple ID - [email protected]*
    *. If i were to play a song i purchased with :*
    *"[email protected]" or even recover the password to this Apple*
    *ID I get the response telling me "This apple ID does not exist." -*
    *After reading online I tried replacing the field with "[email protected]*
    *" with my current apple ID : "[email protected]". Once i click*
    *'Authorize' the operation goes through and comes back with "This*
    *computer is already authorized [ to that Apple ID*
    *'[email protected] ]. I still try to play that song and it still*
    *requires a authorization.*
    *Previous E-mai; / Apple IDs :*
    [email protected]
    [email protected]
    [email protected]
    [email protected]
    *Current Apple ID and E-mail Address :*
    [email protected]
    *TrackID: 7152211*
    Message was edited by: dirty ankle

    I also found, finally, that selecting "manually manage" for the device on the summary page in iTunes for the helped.

  • Apps frozen in transition after apple genius bar did a hard reset, cant get thru app store either

    Went to apple genius bar after 6 hours of trying to fix iphone 4s: couldn't send/rec photo txt msgs, get voicemail alerts, update software upgrades or back up files in icloud. They did a hard reset and fixed those issues, however the majority of my apps are frozen in either blank grey boxes or dim grey boxes with app icon showing, they saved my contacts to icloud and pics to dropbox (which is now a frozen app that I can't access). Does anyone know what my next step is? I have only had the phone 6 months and don't wanna re buy but I use for work too so need to know whats going on? Also tried to install totally different app from app store and couldn't.

    Hi there 80sbaby1!
    I have an article here that can help you with the grey apps that you are seeing. It appears that those apps may not have fully re-downloaded onto your iPhone, and this article will provide some insight into resuming those downloads:
    iTunes: How to resume interrupted iTunes Store downloads
    http://support.apple.com/kb/ht1725
    I also have a website for you that can help you with some steps for troubleshooting that may resolve this issue. The website is an iPhone troubleshooting assistant, and can be found right here:
    Apple - Support - iPhone - iPhone Troubleshooting Assistant
    http://www.apple.com/support/iphone/assistant/phone/
    Thanks for being a part of the Apple Support Communities!
    Regards,
    Braden

  • Battery life bad after ios5 upgrade on 3gs but genius bar states water damage, I'm not sure I buy it.

    I had my iphone 3gs for exactly a year and it worked fine.  I upgraded to ios 5, and now the phone gets into a state where it won't charge even when plugged into the wall.  I do some different operations and then it works for a few days. 
    I went to the genius store twice.  Once they thought it was just a software issue with ios5 and different charging mechanisms.  So, I went home happy thinking it was fixed.  It happened again.
    I went back yesterday and the genius bar says there is water damage and it is affecting the battery.  I did see the red water damage line but I'm not sure I buy it.  I was working fine before ios5. It seems a bit coincidental to me.
    Have any of you seen this problem before?  Is it truly the water damage that is the problem perhaps excacerbated by the ios5 increased battery depletion bugs?  Or could it indeed be some sort of software issue?
    In addition, what options do I have now?

    There are still battery issues with iOS 5 and another update is forthcoming. In the meantime do you have an Exchange mail account on your iPhone?
    Your charging problem is almost certainly related to the water damage on your iPhone. You can do an out-of-warranty replacement for $149.

  • I recently had the genius bar change my imac hard drive because it crashed. For some reason Time Machine didn't back up some of my important files. Can I get my damaged hard drive back from the genius bar to see if I can access that info?

    I recently had the genius bar change my imac hard drive because it crashed. For some reason Time Machine didn't back up some of my important files. Can I get my damaged hard drive back from the genius bar to see if I can access that info?

    Unfortunately, that drive is long gone, probably back to the mfr. Drives are not returned when they are exchanged. You can go by and ask them, but the chances are slim to none.

  • I accidentally deleted my recovery partition. Any way to get it back without taking it to the Genius bar?

    Like I said... I accidentally deleted the recovery partiton while in Windows (bootcamp), thinking it was a partition on an external drive.
    NOTE: Don't mess around with the system and drives when you are tired!
    Now, is there wany way of etting it back without buying a utility for $99, or visitin the Genius bar? And If I have to take it to Apple, will it get wiped? With those two Q's asked, out of curiosity I tried booting with Command R and was able to get to the re-install option for Mountain Lion (but didn't actually do anything). With the Cmd R option and live download, do I really need the partition?
    Thanks.

    Unless someone has come up with some third party utility, I fear you will have to at least reinstall the OS X partition. At worst, you may even need to redo the entire drive and hose the BC setup as well.
    First try cloning the OS X partition onto an external drive, wipe and reinstall OS X, the migrate the stuff on the external clone back in (this recovers the apps, files and configs. Not the OS).
    Command-R is working cause the Mac is pulling the Recovery boot code off Apple's servers. If you're stuck somewhere with no reasonably speedy Internet, you'd be stuck. Hence the convenience of having a local version of the thing.

  • HT5137 I went to the genius bar the other day and was told that force quitting apps was the single worst thing I can do to my phone or iPad, short of dropping and damaging it, or jailbreaking it. Is this true or false?

    I went to the genius bar the other day and was told that force quitting apps was the single worst thing I can do to my phone or iPad, short of dropping and damaging it, or jailbreaking it.That it is bad for the software, firmware and battery. The employee was very excited about the topic and cringed when I force quit in front of him. He gave me the url to read about multi-tasking so that i could read more. But neither that page nor the force quitting apps page says anything about this activity being bad. Is it so bad? If so, why don't we know that? So many people I know force quit in an effort to have fewer pages appear.

    Thank you for the feedback. I can breathe a sigh of relief that I can once again clear these pages from my sight. This employee said he tells about a half dozen people a day when they come in with various problems, as he is attributing their problems to force quitting. It's like he was out to save the world, one iphone user at a time. I'm talking *serious* passion from this man!

  • Genius bar visit with a Macbook Pro with some water damage - question

    HI,
    Yesterday, I dropped a half of a cup of water and some of it went onto my macbook pro keyboard while it was on. It really didn't look like it was that much, and I did my best to dry it right away. I turned it upside down to get the water out.  I turned it off and on again and it would only boot up in safe mode and when I tried to type it was only caps even though the caps lock was off. I left it upside down on a towel, powered off, for 24 hours.  Today I took it to the Apple store to the Genius bar. .It booted up (albeit very slowly) in regular mode this time, which was an improvement.   I opened notes and typed something, still only in caps without the lock on.  The technician looked at it, and said she'd take it in the back and open it up to see what damage there was.  After a short time she came back with it closed back up and showed me pictures on her iphone of where she found water inside.  She showed me one picture where there was already mold. Could that happen that fast?   Why wouldn't she open it in front of me so i could see, or if she needed to bring it in the back to get it open, then bring it back to me so i can see the damage?   She then tells me it will cost 799 to fix unless i want to replace it and a new one is 1199.  I feel like I was a little duped. Any thoughts?  Is that the way all stores operate when they need to open a macbook?  Thanks.  Jeannie

    "She showed me one picture where there was already mold. Could that happen that fast?"
    Hold long do you think it takes for mold to grow?  Regardless, mold can grow quickly and, despite you taking excellent care of your computer earlier, there's always a chance that moisture had entered your computer and the mold has been there for a while.  Regardless, you can always take your computer to another Apple store, and ask for it to be opened in your presence.

  • I have recently found it impossible to make a genius bar appointment on line. has anyone else had the same problem? is this a deliberate Apple policy? or have they accidentally put in a number of loops into their website?

    difficulty booking genius bar appointments on line.

    It is my understanding that they're trying to get more information from you and offer other possible support options first. They probably want to cut down on unnecessary appointments by attempting to resolve simple issues online and are also trying to avoid some situations where people were booking multiple appointments for a variety of reasons.
    I made one a couple of weeks ago with no problems. It was for a screen repair so it was pretty definitely not an issue that could be resolved by chat or a phone call.

  • Genius Bar damage macbook

    I took my macbook to the genius bar a few days ago and as it returned I noticed deep scratches by my trackpad.  How do I go about replacing this?  I certainly dont want to pay for apples mistakes and I know it was them because I didnt use the macbook since I went there.
    There is alsop Heavy creaking nose on the black bar connecting my macbook to the computer itself.  Maybe I should just get a repair now while its stil under warranty.
    I am still under my 1 Year Warranty and expect the best service from apple to help get this squared away.
    I also want to know if apple will replace my unibody while its under the warranty, It also has 400 charge cycles and is at 80% battery.  If I can get these replaced that would be a good addition as well.

    Not sure. You buy a New system or anything and you expect it to be assembled and working correctly only to find out it isn't. With that you go back to the place of purchase and or a authorized repair place and ask to have it fixed.
    When I get comments like "It's OK" When I clearly know it isn't I demend to have it fixed. I show them, if possible, that other units of the same type are not doing what my unit is.
    Whenever I buy anything I go over it with a close inspections. If anything isn't correct I take, or send, it back. I never pick my car up from the shop without first walking all the way around it. I have even asked to have it washed Free of charge for hand marks left on it when I went to pick it up. They were Not there when I brought it in and should not be there when I pick it up.
    Big thing is to be polite and calm stating your point and accepting nothing less then it to work like it should.
    That may take talking to the manager or Calling Apple right in front of them.
    Personally I have not had to deal with Apple for any repairs on my MBP, Yet that is.

  • Need help on whether or not I should go to the genius bar about battery

    I have one of the mid-2012 Macbook pro. I had checked by battery health today and had noticed that my battery health is 79% even though I only have 470 charge cycles. I was reading from the Apple website that the battery health is only suppose to be lower than 80% at approximately 1000 cycles. The thing is that I haven't gotten any of the "Servive battery" messages yet. Coulde I potentially go to the genius bar and ask about a replacement battery considering my battery health is already below 80% even though my charge cycle is less than half of what Apple states?
    Thanks in advance

    charging cycles mean NOTHING.
    what matters is short term ABUSE, not charging cycles.
    1. did you often drain the battery very low?
    2. did you often /always have your macbook on charge,......or did you often / always BOTH have your macbook on charge AND in sleep mode?
    3. did you often /always play realistic heavy graphics games ON battery on your notebook?
    1 or 2 and 3 are harsh on the battery chemistry and therefore its longevity
    all batteries are consumables meant to replaced either in their own "due time" or early due to abuse / misuse.
    Proper understanding of a battery charge cycle
    A charge cycle means using all of the battery’s power, whether that is at once, or over several shorter battery discharges and recharges.
    Two examples for clarification:
    As a first example, where one fully charged battery is discharged down to 10%, then fully recharged, then using 10% of that full charge, this counts as 1 cycle since the total of both discharges is 100% of a full charge of use.
    In the second example, where one fully charged battery is discharged down to 40%, then fully recharged, then using 40% of that full charge, this also counts as 1 cycle since the total of both discharges is 100% of a full charge of use.
    While both examples are that of a single charge cycle, the first example is more aggressive against the lithium battery chemistry than is the second example. In short, collective overall gentle shallow or mid-range draining of your lithium battery is a better use condition than is the first example of deep-draining of the battery.  While both are quantitatively identical as a single charging cycle, they are wholly different qualitatively on the battery chemistry, which is directly related to its ultimate longevity and health.
    In short, it is the near and mid-term life of the battery as relates to its proper care (or lack thereof) that is to be looked after.
    Priorities in order of decreasing importance for battery care are:
    1. Avoiding deep discharges of the battery.
    2. Avoiding having your battery constantly on charge or on charge and in sleep mode.
    3. When playing graphics intense games, use your notebook plugged in when possible.
    4. Reduction of battery cycles by plugging into power when on the go, or when accessible.
    A person who has, for example, 300 charge cycles on their battery and is recharging at say 40% remaining of a 100% charge has a better battery condition state than, say, another person who has 300 charge cycles on their battery and is recharging at say 10-15% remaining on a 100% charge. DoD (depth of discharge) is vitally important on the wear and tear on your Macbook’s battery, much more so than is the counting of charge cycles. There is no set “mile” or wear from a charge cycle in specific. Frequent high depth of discharge rates (draining the battery very low) on a Lithium battery will greatly hasten the lowering of maximum battery capacity.
    Understand that a charge cycle is a general parameter of use, but is not directly related to the short-term or mid-term abuse of the battery, which can rapidly hasten a shorter lifespan, regardless of what the actual cycle count on the battery indicates.
    Proper considerations for near-term care of the battery is of utmost importance. Abuse of the battery is entirely avoidable, long-term eventual old age deterioration of the battery is entirely unavoidable.
    Apple’s adaptive charging system mitigates much potential for accidental battery misuse or abuse; however it is still readily possible to abuse the battery and thereby affect battery health.
    General consideration of your MacBook battery
    Contrary to popular myths about notebook batteries, there is protection circuitry in your Macbook and therefore you cannot ‘overcharge’ your notebook when plugged in and already fully charged.
    However if you do not plan on using your notebook for several hours, turn it off (plugged in or otherwise), since you do not want your Macbook ‘both always plugged in and in sleep mode’.
    Do not perform “battery calibration” on your current Macbook. There is no calibration of current Apple portable Macbooks with built-in batteries.
    A lot of battery experts call the use of Lithium-Ion cells the "80% Rule", meaning use 80% of the full charge or so, then recharge them for longer overall life. The main quantified damage done in the use of Lithium Ion batteries are instances where the internal notebook battery is “often drained very low”, this is bad general use of your notebook battery.
    All batteries in any device are a consumable meant to be replaced eventually after much time, even under perfect use conditions.
    If the massive amount of data that exists on lithium batteries were to be condensed into a simplex, helpful, and memorable bit of information it would be:
    1. While realistically a bit impractical during normal everyday use, a lithium battery's longevity and its chemistry's health is most happy swinging back and forth between 20% and 85% charge roughly.
    2. Do not purposefully drain your battery very low (10% and less), and do not keep them charged often or always high (100%).
    3. Lithium batteries do not like the following:
    A: Deep discharges, as meaning roughly 10% or less. Avoid this in all instances if you can. This is hard on your battery.
    B: Rapid discharges as referring to energy intensive gaming on battery on a frequent basis (in which case while gaming, if possible, do same on power rather than battery).
    C: Constant inflation, as meaning always or most often on charge, and certainly not both in sleep mode and on charge always or often.
    From Apple on batteries:
    http://www.apple.com/batteries/notebooks.html
    http://support.apple.com/kb/HT1446
    "Apple does not recommend leaving your portable plugged in all the time."

  • Ive cracked my ipod touch 4g screen does my waranty cover accidental damage for cracked screens and if it does do i just take it into an apple store for repair?

    ive cracked my ipod touch 4g screen does my waranty cover accidental damage for cracked screens and if it does do i just take it into an apple store for repair?

    The warranty does not cover accedental damage like a broken screen.  However, some time the Genius at the Genius Bar of an Apple store will replace the iPod at not cost.  Make an appointment at the Genius Bar and ask. If not under warranty, Apple will exchange yours for:
    Apple - Support - iPod - Repair pricing

  • Does AppleCare cover accidental damage?

    Does AppleCare include accidental damage?

    Apple's Limited Warranty http://www.apple.com/legal/warranty/ for iPad excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.
    Out-of-Warranty Service
         If you own an iPad that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will replace your iPad with an iPad that is new or equivalent to new in both performance and reliability for the Out-of-Warranty Service fee listed below.    
    iPad model
    Out-of-Warranty Service Fee
    iPad mini
    $219
    iPad 3rd, 4th generation
    $299
    iPad 2, iPad
    $249
    A $6.95 shipping fee will be added if service is arranged through Apple and requires shipping. All fees are in US dollars and are subject to local tax.
    Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPad that has failed due to contact with liquid may be eligible for out-of-warranty service. See http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad
    Make a Genius Bar Reservation
    http://www.apple.com/retail/geniusbar/
    You may can get the iPad repaired at 3rd party repair sources for less $, however, any remaining Apple warranty will be voided.
    iPad Repair & Screen Replacement Services
    http://www.ifixyouri.com/16-ipad-repairs
    RepairZoom iPad Repair
    http://www.repairzoom.com/ipad-repair.html
    Mission Repair
    http://www.missionrepair.com/Apple_iPad_Repair_Services_s/431.htm
    iGadgetResQ
    http://www.igadgetresq.com/ipad-repair/
     Cheers, Tom

Maybe you are looking for

  • XY graph - multi-plot problem

    Hi, I'm experiencing a problem using a multi-plot xy graph. I have to display 2 plots together, and make them appear and disappear many times during the program running. But when I close LV and restart it, the second plot (plot1) doesn't appear, and

  • How to connect to home wireless network

    how do I connect to a home wirelss network?

  • Slide shows and pic Quality

    Hi, all: Asking for advice, etc: I have been creating a slide show of a batch of old photos inherited from my mother. I want to share these photos, some of which are over 100 years old and have done the following: 1. Scan them in greyscale on my Epso

  • Report Designer - New Page

    Hi, We have created a report designer report that uses a Cost Center hierarchy. We want to display each node of the hierarchy on a new page. There is an option to select Page Break Before/After for the hierarchy header. If we select Page Break Before

  • Airport Extreme and Applecare?

    Hi, I purchased an airport extreme from a reseller a few weeks ago, and I was was wondering whether it would be covered under AppleCare? I'm planning on getting a new MacBook in a couple months and would get applecare when I do, and I'm hoping it wil